Grovelands

45 Grove Avenue, Yeovil BA20 2BE
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9.8 70 Reviews
  • Grovelands, Yeovil
Grovelands is a modern and purpose-built care home, offering a versatile lifestyle and professional care.

The dedicated dementia suite supports independence, with staff who are expertly trained in supporting adults who live with dementia. Daily activities and regular outings are organised by dedicated activities coordinators.

Ongoing training and investment keeps standards high. Other facilities include a hair salon and shop. Meals are prepared daily by the on-site kitchen team, offering a nutritious and varied diet.

In 2018, Grovelands was rated 'Outstanding' by CQC, which puts them in the 1.4% of adult social care providers nationally to receive this rating. The Grovelands team were announced as winners of the Outstanding Care Team award at the Somerset Care Group Awards 2017, and won the Outstanding Care Team Award at the Care Focus Awards (April 2017).

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Care Provided by Grovelands

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Cheshire (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Grovelands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,340 – £1,540
    • Self-Funded Residential Dementia Care £1,340 – £1,540
    • RESPITE Self-Funded Residential Care £1,340 – £1,540
    • RESPITE Self-Funded Residential Dementia Care £1,340 – £1,540

  • Grovelands fees generally range from £1,340 – £1,540 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Grovelands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Grovelands Reviews (70)

Total of 70, showing 21-40
9.8

Grovelands has a Review Score of 9.8 (9.829) out of 10, based on 12 reviews in the last 2 years. Over all time Grovelands has 70 reviews.

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Review from M E (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mum was cared for in a compassionate manner. When her health deteriorated, everything was tried and put in place to help her. All staff were amazing, and there were regular communications.

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Review from Debbie T (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Grovelands for the last two years and we as a family are very pleased with the care he receives. The staff who deal with Dad's needs are extremely kind and courteous to him at all times. His health has remained good and consistent and we feel this is down to the staff who administer
his medication including twice-daily eye drops. Also, we feel the staff go that extra mile with things they know he enjoys (porridge and honey for breakfast and nightly hot chocolate). Thank you Grovelands.

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Review from Phyllis J (Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with everything.

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Review from S B (Daughter of Resident) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father chose to go into care when he could no longer manage in his own home. He was delighted with everything about Grovelands and enjoyed walking in the garden, attending the activities, the sociable mealtimes when he ate with a small group of other men, and the morning and afternoon drinks and
snacks. He was treated at all times with respect and I felt he was able to keep his dignity and independence to a remarkable extent. I will always be grateful to all the staff, both night staff and day staff, for making Dad's last days such happy ones.

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Review from Tom W (Son of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father moved from living independently in his own home into Grovelands in September 2021. He found the care and attitude of the staff exemplary, and quickly enjoyed the mix of activities and other residents. He found his room comfortable and spacious and enjoyed the food. The many family visitors
found the staff friendly and welcoming, and we had all our questions answered efficiently and quickly. He passed away early in December and as he had hoped this was at Grovelands. We were all enormously impressed with how compassionate and flexible the staff were during the last week, particularly, looking after him so well and enabling so many of the family to sit with him for extended periods. All the staff were incredibly kind and thoughtful and helped make a sad period as easy as possible. We are all very thankful to them.

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Review from K B (Daughter of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Grovelands in mid-September. He was made to feel very welcome and settled in quickly, enjoying the activity sessions, the food and the company of the other residents and staff. His room was comfortable and the whole home was very suitable for older people, with level floors, handrails
everywhere, good lighting etc. As a family we found the staff extremely helpful, responding quickly to any queries, keeping us fully informed and really going above and beyond our expectations. Dad had a very happy few weeks at Grovelands before suddenly falling seriously ill in late November, we were extremely grateful that the Grovelands staff were willing to continue looking after him as we all felt Grovelands was now his home and did not want to move him. When he passed away the staff could not have been kinder and were clearly very sad themselves, in that short time we really felt they had got to know and love Dad and to respect his deep Christian faith. Thank you.

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Review from Paul D (Son of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered the Petals wing of Grovelands over two months ago and has received the best of care. Her room is a good size and kept spotlessly clean. The staff are all very friendly and care for Mum with compassion and sensitivity, sometimes putting little extras in her room to brighten her day.
The home also keeps in close touch with me, advising promptly of any needs or issues.

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Review from Richard C (Son of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely positive experience after a move from another care home for my Mother. She was cleaned up, hair cut and whiskers removed and returned to being the Mother I knew within a few days of the move.

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Review from Jill (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Grovelands since February 2017, initially on the Residential side and moved across to Petals in August 2019. She has received wonderful care throughout and all her needs have been met as her dementia progressed. The staff have shown great interest in understanding mum and
have taken the time right from the start to get to know her. They have been a wonderful support to me and have always listened and taken action to any suggestions or concerns I have had. Mum's clothes are laundered well and there is always something on the menu that she enjoys. Throughout this COVID year, I couldn't fault the communication and care provided during such a challenging time.

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Review from Caryl W (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Grovelands since December 2019. The family cannot fault the level of care he has received even under the most difficult of circumstances over the past year. We have always been contacted immediately if there have been any concerns over his health and well-being. The staff are professional,
friendly and helpful and treat Dad with respect and dignity.

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Review from Deborah G (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grovelands has demonstrated exemplary care throughout the covid pandemic keeping its residents safe and well throughout providing access to relatives through skype sessions and (when allowed) visits in a specially adapted reception room. My mum has always exhibited contentment and obvious affection
for her carers. I feel she is being very well looked after.

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Review from Yvette B (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to move into care at the beginning of lockdown 2020, luckily my husband and I had previously seen the home. On her day of arrival, she had to be left at the door and sadly as of yet, we have not been able to go, into the home to see her. We have put all of our trust into staff. Who myself and
sisters talk to often. They are brilliant at keeping me informed with Mum's medication needs and any health issues. Staff are always so genuinely interested, in Mum's past interests and life, to ensure they keep her content. I’ve often phoned to speak to her and can hear the smile in her voice, or she will be busy dancing or singing. All of the staff have been wonderful, for the past year they have become my Mum’s extended family, giving her the love and care we are unable to, at the moment. Each and every one of the staff are, Angels in disguise.

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Review from Jane S (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that is provided to my mother and all other residents is exemplary. The staff are amazing, they work tirelessly to maintain the well-being of all the residents. We are all so thrilled that mum was able to live there.

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Review from B A (Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Accommodation is comfortable and my room is good size, so is bathroom. Could do with slightly bigger wardrobe as have to sort clothes out regularly and send to charity shops items I won't wear. The staff running all the various activities are cheerful and helpful and in general, I am quite happy living
here and am well looked after.

Reply from Rachel King, Marketing & PR Manager at Grovelands

Thank you for taking the time to review Grovelands, your comments are much appreciated.


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Review from Helen J (Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here in Feb 2020 from hospital in a quite weak condition. I was immediately looked after by the management and staff and felt I had joined a very good and caring family of people. The carers and other staff are so patient and kindly that I was soon able to recover from my illness and am now (I
hope) an active and contented member of the wonderful Grovelands family. God Bless them all at this difficult time.

Reply from Rachel King, Marketing & PR Manager at Grovelands

Thank you for your kind comments about Grovelands, they are much appreciated.


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Review from J R (Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I get on well with everything and everyone. I am well cared for. I like the staff and managers. I am very happy here.

Reply from Rachel King, Marketing & PR Manager at Grovelands

Thank you for taking the time to review Grovelands, your comments are much appreciated.


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Review from E O (Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very pleased with everything in Grovelands. Everyone is so kind and helpful, nothing is too much trouble. Wonderful.

Reply from Rachel King, Marketing & PR Manager at Grovelands

Thank you for your lovely comments, they are much appreciated.


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Review from D W (Son of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was at Grovelands for 4 ½ months from Autumn 2019 in dedicated dementia care. Visited daily due to shortcomings. Don't be swept away by CQC rating of 'Outstanding'—old from Nov. 2017 and may not reflect how things are now. Rooms good size with ensuites. Beds average. No contact with the home
manager and he refused to meet when I asked—unacceptable. Deputy manager not always at Grovelands spent time away elsewhere. No progress or review meetings. My mother's clothes would disappear and she was often found wearing those of others. Her glasses were lost for many days and residents often wore others’ glasses. Little individual assistance at supper with great variance in how supper was served. Over-stretched staffing. Too much open-door policy to residents' rooms, so personal items went missing. Staff not always able to adequately supervise residents' inappropriate behaviour towards other residents.


Research and think carefully before deciding that this is the right place for your loved one.


Reply from Rachel King, Marketing & PR Manager at Grovelands

Thank you for taking the time to leave a review for Grovelands; we welcome all feedback. I’m sorry to hear that our home did not meet your expectations and I have fed your comments to the manager to review.


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Review from Gabrielle O (Daughter of Resident) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home, that always delivers person centred care. I recently got married, mum turned up looking beautiful with her hair make up and nails all done perfectly by a wonderful care assistant. Although this is not unusual, Grovelands regularly treat the clients to a hairdo or nail paint. The
home always puts 100% effort into everything they do. I know that whilst mum is in the care of the staff and management at Grovelands I do not need to worry. Thank you for everything you do for our beautiful mum.

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Review from Muriel J H (Respite Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in Grovelands for respite care following a hip replacement operation (2 weeks). I was very well cared for and nothing was too much trouble for all the staff from management to carers, who were wonderful.

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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Grovelands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Grovelands is calculated as follows: ( (121 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.984 Points relating to the number of positive Reviews for Grovelands is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 12 Positive Reviews ÷ 12.2 = 0.984

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Karen

Karen Cheshire

Job Title: Registered Manager

I have worked at Grovelands since 2007 and feel a strong sense of pride in the outstanding reputation of the home and the dedicated staff team who are committed to caring for our residents. It is greatly important to me to support people to make our home their home, with photos and furnishings to truly personalise their environment. It is also important to support and encourage residents to maintain their interests and be introduced to new adventures and make new friends!


When residents choose to live at Grovelands I feel it is the beginning of a new chapter and journey in their lives, and my aim is to make this the happiest time possible and ensure that meaningful regular contact with their family and old friends is a priority.
I believe strongly in paying attention to detail and empowering staff to provide the best standard of residential and PETALS dementia care with compassion and dignity.


Visitors always comment on our incredibly friendly staff, the warm welcome they receive and the homely atmosphere. I am proud that residents and their families speak so highly of Grovelands and recommend us to their friends. I welcome feedback to enable changes and continual improvements to be made with the service.