Halcon Centre has a Review Score of 9.8 (9.830) out of 10, based on 9 reviews in the last 2 years. Over all time Halcon Centre has 26 reviews.
Review from R P (Sister of Resident) published on 27 February 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Somerset Care, Somerset Care at Halcon Centre
Thank you for taking the time to leave such incredible feedback for the Halcon Centre in Taunton. It means the world to us that you brother enjoyed his respite stay with us, and that his break also helped you, as a family. We look forward to welcoming him back for his next stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda S (Respite Resident) published on 16 December 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Somerset Care, Somerset Care at Halcon Centre
Thank you for your beautiful words about the Halcon Centre, which we will be sure to share with the whole team. It is always a pleasure having you stay with us, and we are glad to hear that you feel welcome, safe and cared for. We look forward to seeing you again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V K (Resident) assisted by family/friend published on 29 November 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Somerset Care, Somerset Care at Halcon Centre
Thank you so much for sharing your feedback about your respite stays at the Halcon Centre. We are delighted that you enjoy your time with us, and look forward to seeing you again soon!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C B (Resident) published on 24 July 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V P (Respite Resident) published on 15 April 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marilyn P (Mother of Resident) published on 27 February 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Emily C (Resident) published on 14 November 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen T (Resident) published on 11 July 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gillian W (Sister of Resident) published on 16 May 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M M (Brother of Resident) published on 6 February 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R C (Respite Resident) assisted by family/friend published on 13 January 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J P (Resident) assisted by family/friend published on 20 December 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Luci D (Respite Resident) published on 16 December 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Brother of Resident) published on 12 August 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard V (Respite Resident) published on 4 October 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John W (Resident) published on 31 March 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maggie B (Resident) published on 19 April 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kiah louise D (Resident) published on 25 November 2016
Submitted via Website •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maxine L (Niece of Resident) published on 24 November 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lisa M (Wife of Resident) published on 3 October 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.830) out of 10 for Halcon Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.930 for Halcon Centre is calculated as follows: ( (94 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 100 Ratings = 4.93
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Halcon Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Mar 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Registered Manager
I am passionate about breaking down the barriers that many young people with complex physical disabilities experience to living a fun and fulfilling life, and instead support their ability to live their lives as they choose. At the Halcon Centre, we create the right environment and provide the right specialist care to empower these young adults to take control of their own lives. We have no strict routines here – our residents can choose when to get up, when to eat and what they want to do with their day. Our role is to ensure all of their needs are met so that they can enjoy being as independent as possible.
I like to think of the Halcon Centre as an accessible hotel with 24/7 tailored care and support thrown in – our residents are our guests, and we want to make sure that their stay with us is an enjoyable and hassle-free experience.
As a small-scale respite and residential care centre, we get to know those in our care as individuals, to learn their likes and dislikes, understand their hobbies and interests and share their sense of humour. Whether long-term residents or returning respite visitors, building this rapport provides familiarity, comfort, continuity and reassurance for those we care for, helping them to truly feel at home at Halcon. Ultimately, we are here to support you to live life to the full, on your terms. So, whether you’re interested in staying with us for a respite break, or considering something more long-term, we are here to help you thrive.
