Halcon Centre has a Review Score of 9.9 (9.938) out of 10, based on 10 reviews in the last 2 years. Over all time Halcon Centre has 27 reviews.
Review from Charles W (Respite Resident) published on 7 April 2025
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Reply from Halcon Centre, Somerset Care at Halcon Centre
Thank you for leaving such a fantastic review for Halcon! We always look forward to your respite stays with us, and we are so pleased that you rate your experience, the facilities, activities and care on offer as 5-star. Thank you for your kind words, and we look forward to seeing you again soon.
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Review from R P (Sister of Resident) published on 27 February 2025
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Reply from Somerset Care, Somerset Care at Halcon Centre
Thank you for taking the time to leave such incredible feedback for the Halcon Centre in Taunton. It means the world to us that you brother enjoyed his respite stay with us, and that his break also helped you, as a family. We look forward to welcoming him back for his next stay.
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Review from Linda S (Respite Resident) published on 16 December 2024
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Reply from Somerset Care, Somerset Care at Halcon Centre
Thank you for your beautiful words about the Halcon Centre, which we will be sure to share with the whole team. It is always a pleasure having you stay with us, and we are glad to hear that you feel welcome, safe and cared for. We look forward to seeing you again soon.
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Review from V K (Resident) assisted by family/friend published on 29 November 2024
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Reply from Somerset Care, Somerset Care at Halcon Centre
Thank you so much for sharing your feedback about your respite stays at the Halcon Centre. We are delighted that you enjoy your time with us, and look forward to seeing you again soon!
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Review from C B (Resident) published on 24 July 2024
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Review from V P (Respite Resident) published on 15 April 2024
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Review from Marilyn P (Mother of Resident) published on 27 February 2024
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Review from Emily C (Resident) published on 14 November 2023
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Review from Karen T (Resident) published on 11 July 2023
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Review from Gillian W (Sister of Resident) published on 16 May 2023
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Review from M M (Brother of Resident) published on 6 February 2023
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Review from R C (Respite Resident) assisted by family/friend published on 13 January 2023
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Review from J P (Resident) assisted by family/friend published on 20 December 2022
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Review from Luci D (Respite Resident) published on 16 December 2022
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Review from M S (Brother of Resident) published on 12 August 2022
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Review from Richard V (Respite Resident) published on 4 October 2021
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Review from John W (Resident) published on 31 March 2021
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Review from Maggie B (Resident) published on 19 April 2018
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Review from Kiah louise D (Resident) published on 25 November 2016
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Review from Maxine L (Niece of Resident) published on 24 November 2016
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The Review Score of 9.9 (9.938) out of 10 for Halcon Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.938 for Halcon Centre is calculated as follows: ( (106 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 112 Ratings = 4.938
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Halcon Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Mar 2020
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