I have never seen anything but kindness by the staff towards her.
S R (Husband of Resident)
His room is well appointed with everything he needs and the whole home is bright,
Ann A (Daughter of Resident)
there are lots of activities put on to keep residents engaged and entertained.
R G (Granddaughter of Resident)
Our Fees vary, depending on the needs of the resident, and facilities and location of the room.
Personal items such as: toiletries, newspapers, hospital transport, escorts to appointments, hairdressing, Chiropody, and day trips out etc. are not included within the standard charge.
Please contact us for further information.
Hazelwell Lodge adopts and open door policy, therefore visitors are welcome at anytime.
There is a Car park on site.
Hazelwell Lodge has a Review Score of 9.7 (9.692) out of 10, based on 11 reviews in the last 2 years. Over all time Hazelwell Lodge has 19 reviews.
Review from P J (Partner of Resident) published on 13 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R G (Granddaughter of Resident) published on 10 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S R (Husband of Resident) published on 24 September 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jo S (Daughter-in-law of Resident) published on 24 July 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Darren R (Son of Resident) published on 28 June 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Simon W (Son of Resident) published on 27 March 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann A (Daughter of Resident) published on 29 February 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M T (Husband of Resident) published on 17 May 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynn E (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephen H (Nephew of Resident) published on 17 May 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tonya B (Daughter of Resident) published on 21 March 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie F (Daughter of Resident) published on 23 August 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rose S (Daughter of Resident) published on 26 July 2022
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Chris Ochoa, Director at Hazelwell Lodge
We appreciate you bringing your experience to our attention.
At Hazelwell Lodge we pride ourselves in our care and commitment to our residents and their families.
In compliance with our home's complaints policy, a full investigation of the concerns was raised, and we identified and acknowledged that improvements within our team’s communication were required. In addition, we feel a more person-centred approach and timelier response from outside health care professionals to support, diagnose and treat may have also been beneficial in this situation.
To improve our services, we held staff meetings and supervisions to discuss the events, outcomes, and solutions. More robust policies and procedure have been reviewed and implemented along with additional training specific training to improve our lines of communication internally and externally.
Full and transparent records and reports following the investigation, were submitted to CQC and ASC and date there have been no compliance issues raised in this regard. Records and reports have been saved on their systems for information only.
We respect the right of opinion of the author with regards to the issues raised.
And we welcome genuine feedback of experiences, even if it may be uncomfortable, as we strive to continually improve the service we provide to our residents and their families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda B (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jill R L (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julia B (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra D (Daughter of Resident) published on 19 January 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Angela B (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tony P (Son of Resident) published on 11 January 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.692) out of 10 for Hazelwell Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.692 for Hazelwell Lodge is calculated as follows: ( (96 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 130 Ratings = 4.692
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hazelwell Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Jan 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Care home Owner
Joined: 2010
As the owner I feel privileged to facilitate, support and encourage the roles of the amazing staff at Hazelwell Lodge. Our management team, Care, Activities staff, and our ancillary staff of domestics, maintenance, laundry and kitchen are all dedicated to achieving on a daily basis the best possible outcomes for all the residents within our care.
Promoting a culture within the home to ensure a homely and family environment where everyone feels safe, appreciated, valued and able to express themselves.
Continually striving for excellence so that Hazelwell Lodge is a place that everyone associated can feel proud of.
Job Title: Registered Manager
Joined: 1996
Claire has 30 years’ experience in the Social Care sector, 28 of which have been specialising in Dementia Care to include time in consulting externally.
Her origin as an apprentice Health Care Assistant drives her passion and success rate in identifying young people who have the ability to be successful in the Social care sector making her the perfect role model for any young person with similar aspirations, which has been a major benefit to the Home.
Claire is committed and focused on continuing improvement. She is always striving to explore all avenues and innovative ideas to ensure that She, Hazelwell Lodge and the staff achieve the Maximum levels possible and that the Care that the residents receive is delivered in a relaxed, person-centred manner and to the highest standard possible.
Job Title: Deputy Manager
Joined: 2004
Michelle is the deputy manager at Hazelwell Lodge and supports Claire on a daily basis with the overall management of the home. Michelle has worked within the social care sector for almost 20 years. Her initial experience was working with people living with a learning difficulty before coming to Hazelwell Lodge aprox 18yrs ago as a domestic assistant and then working her way up into the deputy manager role.
Michelle has a passion for the work that she does and enjoys spending time with the residents. She takes pride in her work ensuring individual needs are met accordingly whilst maintaining individuals’ self-worth, and quality of life.
Job Title: Administrator
Joined: 2012
Sam's initial career commenced within business and admin.
Sam joined Hazelwell Lodge in November 1999 as a Health Care assistant before progressing to a senior care role. Sam left the company 4 years later to peruse experience within a nursing environment however her heart was always at Hazelwell and she returned to us in 2012.
Sam's qualifications and experience within the sector has set her up well to successfully carry out her current role of Administrator. She is also one of the homes 2 manual handling instructors.
Job Title: Head of Care (The Lilies unit)
Joined: 2018
Marie was appointed as the Head of care of The Lilies Unit 4yrs ago. before this, she worked at Hazelwell Lodge as a night shift leader for 2 years.
Marie’s Social care career began in a nursing home where she worked as a Health Care assistant for 14 years.
Marie enjoys the challenges the role brings where no two days are the same.
She is committed to building good relations with both residents and relatives, supporting a more personalised approach to care, and ensuring the best possible outcomes all around.
Job Title: Head of Care (Orchids Unit)
Joined: 2014
Jordan is the Head of Care for the Orchids unit. Jordan has 10 years' experience in the Health & Social Care sector.
Jordan joined Hazelwell lodge in 2014 following a short career in childcare. Jordan works hard, which has enabled her to gain the necessary qualifications through the apprenticeship scheme to support her progression into her current role.
Jordan supports 17 Residents with varying needs. Jordan is one of the first points of contact for residents & relatives within the Orchids, Meeting at Viewing and pre-assessments stage, leading and supporting individuals through the transition into the home, as well as working with everyone to create & review person centered assessments and care plans for the individuals she is responsible for. The Head of Care role is integral to the effective running of the home.
Jordan prides herself on her organisational skills and good working relations with external healthcare professionals.
Job Title: Head Of Care (Bay Unit)
Joined: 2020
Newly appointed in 2024 as the Head of Care for the Bay unit. Holly is responsible for the overall care management of the 19 bed unit.
Holly's experience within the sector started at Hazelwell Lodge 4years ago when she was recruited as a health care assistant. Throughout this time Holly has worked hard, learning from others, and developing through the apprenticeship scheme to fulfil a shift leader role and now the Head of Care role.
Holly is passionate about the service and strives to achieve the best possible outcomes always working in the best interests of the residents. She is a team player and prides herself in supporting other staff members to learn and develop.
Job Title: Activity Coordinator
Joined: 2023
Sharon joined Hazelwell Lodge in 2023 after spending many years caring for her family, including her disabled brother. Her varied career has also included roles as a secretary, office manager, and building society cashier. Sharon’s passion for helping others led her to pursue a fulfilling career in dementia care, where she enjoys making a positive difference every day.
In her role as an Activities Coordinator, Sharon takes pride in spending quality time with residents, whether it’s through a lively singalong, a fun baking session, or simply sharing a quiet moment of comfort and connection. She believes in creating a sense of joy and belonging for everyone.
Job Title: Activity Coordinator
Joined: 2024
Lewis began his career in the NHS as a Healthcare Assistant on a stroke ward, where he developed a strong passion for supporting patients through meaningful activities. This led lewis to transition into activity coordination, and in March 2024, he joined Hazelwell Lodge as an Activity Coordinator. Lewis currently working towards the Level 2 qualification in Activities Provision to further develop his skills and enhance the experiences he offer to the residents.
Job Title: Activity Coordinator
Joined: 2024
Nai has a degree in Psychology and always particularly enjoyed the neuroscience modules that included learning about Dementia and other neurological conditions.
She began her career in Social care at Hazelwell Lodge as a activity coordinator after moving from Kent to Somerset in April 2024,
Whilst working at Hazelwell Lodge Nai has continued to further her learning, and is hoping to gain a Master's degree within the next two years.
Nai loves music and will take any opportunity to have a dance party with the residents at Hazelwell Lodge!
