Highfield House Residential Care Home Ltd

High Street, Castle Cary BA7 7AN
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9.8 58 Reviews
  • Highfield House Residential Care Home Ltd, Castle Cary
Highfield House prides itself on delivering excellent standards of care and support to people in a residential setting. The house is a converted Grade II listed building that suits a comfortable lifestyle alongside the practice of skilled care provision. Highfield House is a home that is like a hotel.

The home was awarded the Gold Standards Framework Platinum Quality Hallmark Award in April 2022 for the delivery of end of life care. The staff team is also passionate about providing lots of social activities and regular outings to places of interest. They make good use of the market, cafes, shops and pub which are just down the road.

All care plans are personalised and carers are committed to a service that enables individuals to remain active and independent, while safeguarding any health, well-being and security concerns.

Trial periods are available and all clients have their care plan overseen by a key worker, as well as any likes and dislikes incorporated into their diet and past-times.

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Care Provided by Highfield House Residential Care Home Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Highfield House Residential Care Home Ltd
  • Person in charge
  • Rachel Mundy (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Highfield House Residential Care Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Care £1,250 – £1,450

  • Fees do not additional costs of hairdressing, chiropody, pub meals etc
  • (these prices are only a guideline, please contact Highfield House Residential Care Home Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home politely ask that visitors avoid coming to the home if they are feeling unwell. All visits can be booked by calling the office. All visitors are expected to wear masks throughout their visit and to wash or sanitise hands on entering the building.


  • Parking

  • There is free parking on Ansford Road which is opposite Highfield House


Highfield House Residential Care Home Ltd Reviews (58)

Total of 58, showing 1-20
9.8

Highfield House Residential Care Home Ltd has a Review Score of 9.8 (9.817) out of 10, based on 11 reviews in the last 2 years. Over all time Highfield House Residential Care Home Ltd has 58 reviews.

Overall Experience

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Date Published

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Review from F H (Wife of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been living at Highfield since August 2023. Respite care turned out to be residential care in October of that year when I became very unwell and unable to look after him. He has settled well into the home and told me that he regards himself as being very lucky being there, as indeed I
do. He is looked after by the wonderful staff with great care, respect and endless kindness. Nothing seems to be too much trouble. His health is closely monitored and any medical needs promptly acted on. He enjoys the entertainment, particularly the singing and music, among the various activities laid on. He looks forward to the meals which are healthy and nutritious and endless cups of tea! Whenever I visit I am always greeted with a cheery hello and asked after how I am doing, to say nothing of the offer of a coffee and cake or biscuits. It is like being part of a big family and I know he is in very good hands.

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Review from Shirley C (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living in Highfield House since January 2022. She always receives excellent care and is treated with respect, kindness and affection. When seriously ill both the medical and personal care were outstanding.
The house is an older style town house and is like a large family home. There are
numerous activities, visiting musicians and outings to local attractions which can be attended if a resident wishes. I can heartily recommend Highfield House to anyone looking for a care home.

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Review from Catherine P (Niece of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am power of attorney to my aunt, and she has been a resident in Highfield House since July 2024.
She has settled in very well and has received a high standard of care. The staff are caring and attentive to her needs, resulting in both her physical and mental health improving since moving in.
She
enjoys the company and the stimulation of having a program of events every month.

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Review from S P (Daughter of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Highfield House management and all staff have provided outstanding service and care, not only to my mother but to me and to the rest of the family.
It is a happy, caring environment where the residents every needs are catered for.
I wouldn't hesitate to recommend Highfield House.

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Review from Caroline T (Daughter of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a small care home so all the residents are very well known to the staff, and residents get to know each other too. The staff are very keen that this is the resident's home and their wishes are completely respected. There are two types of rooms - either in a modern extension overlooking the gardens
or in the main house. The standard of care is very good and there are a range of regular activities and trips on offer. The conservatory is a welcome meeting place for friends and relatives and a chance to meet the friendly resident cat, and the grounds and gardens are lovely too. The staff go the extra mile in catering for my mother's special diet and they organise her medical care and take her to appointments. Nothing is too much trouble and the staff are easy to get in touch with if needed. The home has a great location on the High Street so it feels part of the community. We are very lucky to have been able to get a place for my mum at Highfield - well cared for, safe and happy.

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Review from R H (Daughter of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield House provide excellent care for my mother and have done for 2 years. The staff genuinely care for the residents. The communication with me about my mum is excellent. I'm very happy with the care she gets and she has been able to retain her independence and be looked after too.

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Review from E O (Daughter of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care home is always pleasant to visit, the staff are polite and friendly. All areas are clean and cheerful. Meal times are calm and the food appears nutritious and healthy. The home is cosy and not clinical. Residents are treated with respect and dignity. Weekly activities and meetings are shared
with families, communicated via email. Regular health updates are always much appreciated. The Manager is courteous and approachable, experienced and professional. As one of his daughters, I feel confident and comforted that my dad is in the best care home for his needs.

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Review from L C (Daughter of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Highfield House for many years, and I cannot praise the staff enough. They are incredibly kind, thoughtful, and work hard to ensure that all residents feel at home, comfortable, and safe. The managers are caring and efficient. They are always approachable and responsive,
and if any concerns arise, they do their best to resolve them promptly. I highly recommend Highfield House for the excellent care and attention they provide.

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Review from Rosemary R (Daughter of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for respite options for my dad in 2022, Highfield stood out for its bright cheerful decor and family feel. The wonderful position at the top of the High St makes it feel part of the community instead of a tucked away institution. Dad was lucky that a garden room became available which suited
his requirements well. It was only meant to be for couple of weeks but he soon realised how much he had been struggling so he decided to stay. This is a very well run home where residents are treated as individuals and encouraged but never forced to take part in a full program of activities and outings. The summer garden party (complete with real live unicorn) and Christmas party are unmissable and the staff go to extraordinary lengths to make sure everyone has fun. Nothing is too much trouble. We know he is safe, well cared for and concerns are dealt with immediately. When we visit we are greeted as family, addressed by name and made to feel very comfortable. This was a good decision!

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Review from Claire M (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision to move a relative into a home and choosing a care home is a very difficult and emotional experience. Everyone at Highfield House helped make the process both flexible and easy to manage. They provide a service that ensures every resident is treated as an individual and take steps
to make sure they gather lots of information and insights into the resident's previous life to help engage them and make them feel valued. The house acts like a big family home with lovely gardens where my mum is encouraged to get involved in gardening which she loves. They provide lots of entertainment and trips out - fish and chip Friday is quite a favourite. I can recommend Highfield House without reservation my mum is safe and genuinely well cared for.

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Review from David C (Nephew of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved to Highfield House two years ago aged 95.
During that time she has been happy and well cared for by the staff who do everything they possibly can to make life enjoyable and worthwhile. My aunt enjoys the food which is always excellent and the entertainment is regular varied and fun.
I
have absolute confidence in the management team and all the staff are kind, friendly and have a genuine interest in the well-being of the residents. I am thankful to have found such a good place for my aunt to live.

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Review from Patricia S (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield House Residential Care Home is such a warm and friendly place with a very large and beautiful garden as well as a smaller garden opposite the garden rooms, which I know the residents in those rooms really love. The food they are given is varied and of good quality and the staff really excel
when they make birthday cakes for the residents and also when they have a garden party or Christmas party, amazing choice. They organise people to come in to entertain them which I know they enjoy and also some lovely trips out. My mother absolutely loves it and try's to join in everything. There is a very high standard of cleanliness and the rooms are warm and cosy as well as being stylishly decorated.
I recommend Highfield to anyone I know it is the best I have ever seen. Staff should all be congratulated.

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Review from S H (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend the care home. Excellent care, that goes above and beyond. Excellent food and courtesy at all times. The staff are unbelievably kind and well trained due to the excellent manager and senior team. The position of Highfield House Residential Care Home is great for easy access
with a wheelchair to the town. Its position also has the added bonus of being part of the town, where you can see town events including the Carnival procession, street market and even the primary school Easter Bonnet Parade. The rear of Highfield House Residential Care Home Ltd has a stunning garden overlooking a hill. Please consider Highfield House Residential Care Home Ltd if looking for a care home. You will not be disappointed.

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Review from S M (Niece of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been a resident of Highfield for almost six years now and from the first day has received excellent care and nothing but kindness and empathy from the dedicated staff. The home has an extremely happy and relaxed atmosphere. The staff are always so cheerful and very alert to any needs my
aunt may have, whether it be medical or personal in nature. The management holds regular meetings with the residents where any topic can be discussed and if necessary complaints are rectified or suggestions implemented. It was a difficult time during the Covid period but the residents were kept protected and happy at all times. The family all live a distance away and are unable to visit frequently, so it is especially comforting to know that our aunt is receiving the highest quality care and is contented.

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Review from Joyce P (Daughter of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father,102, has lived at Highfield House for three years now. He is very happy there and loved and well looked after by all the staff.
I have peace of mind in knowing he is content and that I would always be contacted if there was a need.
I would completely recommend if you are looking for a care
home.

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Review from Andrew K (Son of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother first moved here about a year ago, she was quite unsettled for the first few weeks as we expected she would be. She had just suffered the loss of her husband of 66 years and then Covid and the lockdowns increased her general isolation despite family care. Eventually, as her needs grew
to be unmanageable for us, she decided to try respite at Highfield House as she and my dad had known of it for years. However, after 2 weeks of respite which became 3, then 4 (as she warmed to her new situation), she decided to stay permanently. The friendly staff at all levels had made her feel more than welcome, attended her every need and request, and did their utmost to help her on a daily basis to manage and care for her physical and mental well-being. She felt completely safe and respected. For the family, communication from and with the manager and staff has been exemplary at all times, allowing us to relax knowing she could not be in better hands. She is happy and so are we.

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Review from Jennifer B (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother has been at Highfield House Residential Care Home Ltd for several years now and has been extremely happy with everything since she first moved in there. The management and staff are wonderful, so caring and thoughtful and go out of their way to make sure everyone is happy and settled. We
are kept well informed of any health issues or concerns and we are 100-percent confident with the manager and staff. Our Mother has a lovely room and is very well cared for, she rarely has any issues or worries. It gives the family great peace of mind that she is so well cared for and in a very safe and lovely environment. We are so lucky to have found such a perfect place knowing our Mother is so settled and content there. They have an excellent and varied entertainment programme and the residents are all treated with respect and kindness.

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Review from Monica V (Daughter of Resident) published on 27 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall service is good, but there is certainly some improvement required, for example, concerning the food. This, and other matters to be addressed, has been raised most recently at the annual review.

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Review from Jennifer H (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Highfield House for nearly five years. We couldn’t have found a better home for her. All the staff are loving and caring. I haven’t been able to visit for many months so have not been able to check what she needs. Highfield staff have been proactive in noticing her needs and letting
us know, for example when she needed new slippers. I feel very confident that she is being cared for with kindness and sensitivity. We are very grateful to all the staff for going above and beyond to make life comfortable and happy for all the residents.

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Review from David L (Son of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Highfield for over 4 years now. During that time, she has consistently received excellent care, even with the inevitable staff changes and of course the Covid crisis. My family and I never cease to be impressed, and amazed, by the patience, sympathy and attentiveness of the care
staff. The management of the home is also excellent: efficient, supportive, caring. The building and my mother's room are comfortable and homely, so it doesn't feel at all like an institution. What we have found the most impressive and heartwarming has been that the high standards of care have not changed at all during Covid. The management has been scrupulous about prevention, hygiene, monitoring and vaccination. This has been an incredibly hard time for residents, their relatives who have not been able to see them as often, and for the staff. Yet the staff have managed to stay cheerful, patient and accommodating in all circumstances. Heartfelt thanks.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Highfield House Residential Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Highfield House Residential Care Home Ltd is calculated as follows: ( (108 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 131 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highfield House Residential Care Home Ltd is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Frequently Asked Questions about Highfield House Residential Care Home Ltd

What types of Care is Highfield House Residential Care Home Ltd registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highfield House Residential Care Home Ltd provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Highfield House Residential Care Home Ltd have?

There are 22 Single Rooms.

What are the Facilities & Services at Highfield House Residential Care Home Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highfield House Residential Care Home Ltd to the centre of Castle Cary?

0.0 mile(s) as the crow flies, distance by road may be significantly further.