Highfield House Residential Care Home Ltd

High Street, Castle Cary BA7 7AN
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9.8 58 Reviews
  • Highfield House Residential Care Home Ltd, Castle Cary
Highfield House prides itself on delivering excellent standards of care and support to people in a residential setting. The house is a converted Grade II listed building that suits a comfortable lifestyle alongside the practice of skilled care provision. Highfield House is a home that is like a hotel.

The home was awarded the Gold Standards Framework Platinum Quality Hallmark Award in April 2022 for the delivery of end of life care. The staff team is also passionate about providing lots of social activities and regular outings to places of interest. They make good use of the market, cafes, shops and pub which are just down the road.

All care plans are personalised and carers are committed to a service that enables individuals to remain active and independent, while safeguarding any health, well-being and security concerns.

Trial periods are available and all clients have their care plan overseen by a key worker, as well as any likes and dislikes incorporated into their diet and past-times.

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Care Provided by Highfield House Residential Care Home Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Highfield House Residential Care Home Ltd
  • Person in charge
  • Rachel Mundy (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Highfield House Residential Care Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Care £1,250 – £1,450

  • Fees do not additional costs of hairdressing, chiropody, pub meals etc
  • (these prices are only a guideline, please contact Highfield House Residential Care Home Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home politely ask that visitors avoid coming to the home if they are feeling unwell. All visits can be booked by calling the office. All visitors are expected to wear masks throughout their visit and to wash or sanitise hands on entering the building.


  • Parking

  • There is free parking on Ansford Road which is opposite Highfield House


Highfield House Residential Care Home Ltd Reviews (58)

Total of 58, showing 21-40
9.8

Highfield House Residential Care Home Ltd has a Review Score of 9.8 (9.817) out of 10, based on 11 reviews in the last 2 years. Over all time Highfield House Residential Care Home Ltd has 58 reviews.

Overall Experience

  • 53
  • 5
  • 0
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Date Published

58
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Review from Anne H (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Highfield House provides a comfortable environment into which my father has settled well. The staff are caring and courteous and have worked tirelessly through the ordeal of the Covid crisis to provide a safe refuge for the residents.
I have been happy in the knowledge that my father has been well
looked after during this time and have been pleased to be able to see him on a regular basis and chat even though we have had to do this through a plastic screen in the conservatory.
Highfield normally have a program of events and entertainments for residents and occasional trips and I’m sure everyone is looking forward to enjoying these simple pleasures in the near future!

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Review from Graham M (Son of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield have been nothing short of fantastic for my Mum, they have looked after her complex needs without hesitation. During one evening alone she pushed her buzzer 14 times and on each occasion, they came straight away to resolve her issues. The staff are friendly caring and approachable with a genuine
regard for the welfare of the residents. The manager has a very empathetic nature and this lends itself to a well run organisation where nothing is too much trouble. I can't recommend them highly enough.

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Review from Sandra O (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this last traumatic year, Highfield has provided our mother with a safe and caring home where all her needs have been met. Highfield has shown compassion towards its residents, staff and family members. They have worked so hard to maintain family contact, so important for all of our mental welfare.
Highfield has always put their resident's health first, and during this lockdown, followed the guidelines religiously, resulting in keeping our families safe while keeping us in touch with our loved ones. Although outside entertainers were not permitted to come into the home, the staff worked very hard on filling that gap and provided activities every day. Our mother has dementia, and although she had to endure many tests and altered situations, she never appeared unsettled and continued to recognise us throughout this time. This shows us that Mum was given the support and reassurance she needs to live with dignity and joy. We, as a family, appreciate everything Highfield does for us all.

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Review from Claire G (Niece of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in the home for a number of years, and we are extremely happy with the care she receives. We were somewhat alarmed to hear of all the care home deaths in the last 12 months, related to the Covid pandemic, but Highfield House has managed the situation magnificently. Although we live
too far away to have visited in the last year, we have felt that our aunt is happy and safe.

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Review from Michael B (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We arrived at Highfield House after an extensive programme of visits, and are extremely satisfied. My mother is happy, feels secure, has confidence in all staff members, and is in better general health than she has been for three years. This is due to the quality of the care she receives: not only in
the sense of physical wellbeing but also in morale aspects.
I visit at least once per week and always notice that all staff members have time to talk in a proper personal and meaningful way to my mother - and of course, she responds to that, and it is important and meaningful to her. I know from experience (in a different sector) that this does not just happen by fortuitous chance: it happens because staff of high calibre are recruited, trained, valued, retained and supported by the manager. And those staff respond and perform in accordance with high standards. My mother's entire broader family is extremely grateful to them all.

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Review from Philippa R (Wife of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Deciding to commit a loved one to any care home is a searing, conflicted decision. However necessary and wise it may be there is always anxiety about the care they will receive. My husband has been at Highfield for two months and what has replaced home has been unfailing kindness. From each and every
member of the staff. Kindness is flexible about his preferences, and solicitous about his extreme mobility problems, sharing a joke and conveying that care is a collaborative process.
Since being admitted he has been critically ill and had a period of extreme pain from a fall. Highfield has worked on every detail of his care with the District Nurses.
The care of his personal hygiene, the cleanliness of his clothes has been exemplary.
The staff know not to pressurise and know when to leave him alone to encourage his independence in the small ways still possible to him. In showing him respect Highfield has relieved my mind and my gratitude to the staff is immense.

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Review from Steve H (Son-in-law of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have always appreciated the excellent care that the staff at Highfield House has given our 92-year-old father, since his arrival in January 2019. The staff always welcome us on any visits and provide excellent management and leadership, particularly during the COVID-19 period since 23
March 2020. We trust the staff implicitly and if there were to be a problem, we are sure it would be dealt with immediately. It's a friendly team at Highfield House, which helps our father and the rest of the family know that his remaining years are in excellent caring hands. Nothing is too difficult if we ask for anything, and the regular communication we receive via email keeps us up to date with the goings-on in the care home. We couldn't have found a better care home and we would like to thank the manager and her excellent team for making Highfield House feel like home for our father, in the last few years of his life. We would always recommend Highfield House to anyone in need.

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Review from Martin H (Nephew of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield has been extremely professional before and during the covid pandemic, always keeping us up to date on personal and site issues.
We have always felt that they were in control of highly trained and professional staff.
There is very much a personal touch which is also very reassuring in these
unprecedented times.
Living so far away has not been an issue as we feel comfortable with all decisions the manager and the team make.

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Review from Lynne H (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly regarding the care my mother is receiving at Highfield House Residential Home. The team has created a safe, happy home, and the quality of care is exemplary. It was successfully maintained throughout the pressures of lockdown, and the manager was extremely proactive to achieve
this from the start of the pandemic. The family was consulted at every stage, and we were able to feel completely confident that every aspect of the residents' physical and mental health was being addressed. I would like to thank all the Highfield staff for their dedication and for always going the extra mile to improve the lives of those in their care.

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Review from Nicola M (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Set in an excellent high street position, convenient for a stroll. Highfield offers a gracious house, with high standards of cleanliness and caring staff who strive to provide an excellent environment for residents. I would highly recommend a visit if considering a residential care home.

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Review from Caroline A (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is quite elderly, and the current Covid19 situation has been difficult for her to absorb. However, because of the thoughtfulness of those caring for her, she is coping with the changes, eg. mask-wearing and social distancing, and appears secure in her environment. Equally, I feel confident that
she continues to receive the best care in these very challenging times and that the systems in place are as safe as they can be and the atmosphere in the home is still as happy as it has always been.

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Review from Christine G (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Highfield for over two years and has always received excellent care. The staff always go the extra mile and have just recently identified that Mum was struggling with being in an upstairs room, and is now happily settled downstairs - all carried out by the exceptionally hard-working
and caring staff.

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Review from Susan (Daughter of Resident) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Highfield are wonderfully caring, helping my mother to settle in quickly when she arrived a few months ago and being particularly attentive during her recent bout of sickness. It is a real comfort to know that she is safe, happy and being well looked after. Staff go out of their way to
engage and chat to residents, and to give encouragement when it is needed. Communication with family has been excellent and is something my brother and I particularly appreciate as we both live some distance away.

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Review from Kerry L (Daughter of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the level of care that my mother has received.
Staff are always very kind and attentive and it is lovely to see that they are not always rushing around but actually have time to sit and chat with the residents.
Highfield was recommended to us by a friend whose parents
were both there for several years.
Various other people also had only good things to say.
It is very comforting to know that Mum is safe, comfortable and well looked after.
Communication is very good and we are regularly updated with any developments.

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Review from Barry N (Son-in-law of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Mother-in-Law needed 24-hour care, I was extremely concerned as she had always said she wanted to stay in her own home and I was very surprised when she settled in so well. I cannot fault Highfield in any way at all and can only praise them for their superb care. The staff motivated her to
participate in activities more than anyone had ever done. Highfield was more than a home from home.


Their aftercare and support for her family after she died was exceptional and It still felt like being part of a big family. Even now, nearly three months after my Mother-in-Law died, we are still welcomed back.


They deserve the highest praise.


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Review from Susan F (Daughter of Resident) published on 8 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The house is very much a 'home' in the very personal sense. The ethos seems to be that the 'carers' are there at the invitation of the residents in order that each resident can maintain an independence and enjoyment of life. This is a residential home where the most detailed wishes, needs and preferences
of each resident are paramount. The management respond immediately to the slightest request or query. The ratio of carers to residents is high and therefore there is never a constant ringing of bells from residents needing assistance. The carers busy themselves, not with 'chores' but with being companions. I really appreciate the help my mother receives. As a visitor, one always offered tea, coffee cake and indeed to share in meals. The environment is tasteful with attention to details of the best quality, such as beautifully laid dining tables. Fresh flowers throughout add to the feeling of this being a place where people really care. It is just as Mummy's own home used to be!

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Review from Clare H (Daughter of Resident) published on 8 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield House provided a room for my mother when she fell at home in late April. They were prepared to take her in at very short notice and late at night. The care she received there was excellent. All staff were very friendly and helpful. Nothing was too much trouble. I would recommend it very highly.

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Review from Sarah P (Daughter of Resident) published on 7 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highfield House has made such a difference to Mum’s life and to mine.
She is not only well looked after but mentally and physically stimulated to enjoy her surroundings.

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Review from P D (Niece of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are very kind, helpful and are always there to help me with any problems.

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Review from Maureen C (Daughter of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been living at Highfield House for the last eight months and we cannot speak highly enough of her care. She thoroughly enjoys the attention she receives and it appears that nothing is too much trouble for the staff who have made every effort to engage her in the wide range of activities
they offer.


As a visitor, I am always made very welcome and I am kept informed either face to face or by email.


We think she is very lucky to have made her home at Highfield.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Highfield House Residential Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Highfield House Residential Care Home Ltd is calculated as follows: ( (108 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 131 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highfield House Residential Care Home Ltd is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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