Kathleen Chambers House

97 Berrow Road, Burnham-on-Sea TA8 2PG
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8.6 16 Reviews
  • Kathleen Chambers House, Burnham-on-Sea
Welcome to Kathleen Chambers, a caring home in Burnham-on-Sea, Somerset, offering 40 beautifully designed rooms with en-suite bathrooms and all essential amenities. Experienced and compassionate staff on duty 24/7, providing personalised care and ensuring each resident receives the support they need.

Quality of life is prioritised by keeping the residents active with personalised activities and amenities that promote social interaction, mental stimulation, and physical well-being. Spacious communal areas, landscaped gardens, and dedicated staff create a comfortable and secure environment.

Come visit and discover how Kathleen Chambers offers the perfect place to call home.

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Care Provided by Kathleen Chambers House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Owner
  • QH Kathleen Chambers House
  • Person in charge
  • Annette Saunders (Registered Manager)
  • Admission Criteria
    • Both Private and local authority funded clients are accepted.
    • Ages 60+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Kathleen Chambers House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,600
    • Self-Funded Residential Dementia Care £1,250 – £1,600
    • RESPITE Self-Funded Residential Care £1,250 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,600

  • Excluding hairdresser, chiropody etc
  • (these prices are only a guideline, please contact Kathleen Chambers House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome anytime.


  • Parking

  • Parking facility available at the front.


Kathleen Chambers House Reviews (16)

8.6

Kathleen Chambers House has a Review Score of 8.6 (8.625) out of 10, based on 3 reviews in the last 2 years. Over all time Kathleen Chambers House has 16 reviews.

Overall Experience

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Review from Chris B (Daughter of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to failing eyesight and problems with mobility mum moved to Kathleen Chambers House in 2017. Her care has been excellent and we really had the feeling that Mum was valued by all the staff, carers, management, cleaners etc. All the staff were very approachable and if we had any concerns we were able
to talk them through and they were remedied immediately.
Sadly Mum passed away on November 20th. It became obvious on that day that her end was near so as a family we spent time with Mum. The staff were exemplary looking not just after Mum but after us too. One member of staff in particular was wonderful. Whilst leaving us to spend time with mum she popped back regularly to check on Mum and us. She knew when it was time to get medical help and took the time to explain to us what was being administered and what the effect would be. She was with me when Mum passed and was such a tremendous strength and comfort. I cannot praise her and the home highly enough.

Reply from Annette Saunders, Manager at Kathleen Chambers House

Thank you very much for the great review. It was always a pleasure to care for mum and we appreciate the feedback and I will relay your comments to the team.


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Review from Sarah B (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very first impression is that the premises are clean, tidy and well kept and cleaned regularly, with no nasty smells. All residents are well cared for and all their needs are met. The staff are happy and enthusiastic in their work. There is a positive atmosphere as soon as one enters the building. All
other residents are cheerful, well-fed fed and obviously well-cared for. I would definitely recommend this home.

Reply from stephanie Cahill, Manager at Kathleen Chambers House

Thank you, Sarah, for the great review. Really pleased you have had a very positive experience at Kathleen Chambers.


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Review from Kim R (Daughter of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been at Kathleen Chambers House three weeks, but the early signs are excellent. Mum has settled in nicely. She has a key worker assigned to her, all the staff and many of the residents know her now. She does daily activities including listening to poetry, quizzes, crafts and reminiscing.
The food is great, Mum and her room are always spotless. Security is very efficient and I am always greeted with a smile. Nothing is too much trouble.

Reply from Stephanie Cahill, Manager at Kathleen Chambers House

Thank you for this positive review, it is a pleasure to have Mum at Kathleen Chambers.


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Review from J H (Daughter of Resident) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this home.
There is a good cook, a lovely dining room and a varied menu which can cater for different tastes. The staff are mainly long-standing, local and take the time to know the family. They are all friendly and cheerful. There are many activities available and a
lovely craft room, TV lounge, conservatory and a nice garden to sit out in. There is a hairdressing room with a regular hairdresser. My mother's room has a small kitchenette and fridge so visitors can sit and have a cup of tea and she can keep her treats. She has an ensuite. She is always treated with dignity and respect. Her clothes are kept beautifully clean and tidy. They have a monthly newsletter.
If anything is highlighted to them they act on it immediately. They are very alert to residents' well-being and will organise transport for dentists and appointments etc. and are very much in contact with local GPs.
I could not have found a better home for her.

Reply from Stephanie Cahill, Manager at Kathleen Chambers House

Thank you so much for this really positive review, it is greatly appreciated by the whole team.


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Review from R M (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at the home to be consistently friendly and helpful, and I have always been made to feel welcome when I visit. Staff are always quick to assist my father when he uses the staff call buzzer. The whole house seems to be kept at a very high level of cleanliness, and the food seems
to be of good quality. I have seen the activity programme and was quite impressed with what was being offered. The management is extremely approachable and is always available for a chat. Thoroughly recommended.

Reply from stephanie Cahill, Manager at Kathleen Chambers House

Thank you very much for the great review, really appreciate the feedback and will relay the comments to the team.


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Review from Angela B (Daughter of Resident) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had to move from his sheltered housing flat to Kathleen Chambers to receive the extra help and support that he desperately needed. He did not want to move and it was a very stressful and difficult time for us as a family trying to do the right thing. After looking around and having all our questions
and concerns answered, Dad moved into his new flat. With the help of the staff, Dad settled in very quickly. He is treated with respect and kindness at all times. Dad has nothing but good to say about his new home and the care he receives from the staff at Kathleen Chambers.
To the management and all the staff, I would like to thank you from the bottom of my heart for making a stressful and difficult time so much easier for us.

Reply from stephanie Cahill, Manager at Kathleen Chambers House

Thank you for this lovely review.
So pleased Dad is happy and settled with us.
I will pass on your thanks to all of the team.


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Review from Richard B (Son-in-law of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was so well looked after by all the staff at Kathleen Chambers House in Burnham-on-Sea. She was a wonderful lady who was treated with the utmost respect by the staff. The home was clean, well maintained and her laundry always smelt wonderful and was well ironed. Ours and her experience
was terrific. I would have no hesitation in recommending to others.

Reply from Stephanie Cahill, Manager at Kathleen Chambers House

Thank you, Richard, for your review. I will pass these comments on to the relevant departments.


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Review from Claire B (Daughter of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother chose to go to Kathleen Chambers House as she had macular degeneration, and all the staff were trained to look after clients with failing eyesight. They would always greet her saying who they were, and what they were there to do. The care of the personal laundry was amazing. My mother was
very happy there for 3 years.

Reply from Stephanie Cahill, Manager at Kathleen Chambers House

Mum was always a pleasure to care for. I will pass your comments on to the Housekeeping team. Thank you.


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Review from Shirley A (Daughter of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at Kathleen Chambers House for almost a year, after suffering a stroke which left him needing care. The staff and management are wonderful. The premises are a little dated but comfortable and homely. Dad enjoys his food and the menu choices are good. He is happy and feels
secure and well-cared for. Thank you to all involved at this difficult time.

Reply from Stephanie Cahill, Manager at Kathleen Chambers House

Thank you for this great review. It's lovely to hear that Dad is happy.


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Review from Tom A (Son-in-law of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the chairman of a charity run independent elder person home, in the locality. When my father-in-law needed a care home, I discussed options with my house manager who has 19 years service with our home and has knowledge of every care home, Kathleen Chambers was her number 1 choice. As my father-in-law
had suffered from a stroke and had rehab at hospital, an occupational therapist visited the home (first-ever visit to Kathleen Chambers House), she considered it to be one of the best care homes she had ever visited (with over 30 years experience and visits to most care homes in Somerset), high praise indeed. The staff from the manager, to every other staff member, is one of care and professionalism and my father-in-law, who previously lived with me and my wife for over 21 years, has settled in very well. He loves the activities organised from singing, to craftwork and trips out. Cannot praise this home highly enough.

Reply from stephanie Cahill, Manager at Kathleen Chambers House

Thank you so much for this review, the comments are really appreciated by all of the team. Just happy that your father-in-law has settled in with us so well.


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Review from Tina H (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kathleen Chambers House has a caring, respectful ethos, ensured by its excellent management and staff. It feels like an extended family, and my father feels cared about and valued.
I feel included in any decisions related to my fathers care, which I value. In fact, all staff foster an open and friendly
relationship with residents families. Food could, at times, be better according to Dad, and activities are curtailed due to Covid, otherwise, the home is excellent.

Reply from stephanie Cahill, Manager at Kathleen Chambers House

Thank you for the great comments and we are looking forward to getting back to a normal activity program in the near future.


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Review from Neil B (Son of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is extremely well run by a dedicated team of staff, headed by an outstanding management team. Most of the staff have been there a long time (no agency staff) which means they are able to provide great levels of care to the residents. That is very important in these days of Covid. During this
pandemic, they have managed the wishes of residents and relatives to be able to meet up in a controlled and safe environment in a successful way. There have been no positive tests amongst the residents or staff. I am always kept up to date with any issues concerning my mother and I feel that I am always able to approach the home if I have any concerns. Although they have recently been taken over by a private company, the majority of staff are still there and I am confident moving forward that the level of care provided will continue to be excellent.

Reply from Stephanie Cahill, Manager at Kathleen Chambers House

Thank you for your excellent feedback, we will ensure this will be relayed to all of the team.


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Review from Christiana H (Friend of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I initially visited Kathleen Chambers House with my friend when she was first considering admission and have visited regularly ever since. I have always been impressed by the quality of care and the sensitivity staff show to residents. Even throughout Covid, they have made strenuous attempts to ensure
visitors are able to see residents. My negative marks concern recurring problems with food (very important in a residential care home) and activities. When operating, these were of a high quality but there have recently been staff shortages.

Reply from Stephanie Cahill, Manager at Kathleen Chambers House

Thank you for this feedback. After speaking with you regarding some of the issues raised in the review, I am hoping you feel reassured and that management team are always available to discuss any concerns that you may have in the future.


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Review from John P (Son of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kathleen Chambers House is a well-run home, with a caring and friendly ethos. The facilities for residents are very good with special adaptations for visually impaired residents. Rooms are clean, warm and well furnished.
The main complaint my mother has is with the food. She often is not served with
the food she has chosen, and sometimes sends food back to be re-heated as it is cold. This is a shame, as apart from the food, she is happy at Kathleen Chambers House.

Reply from Stephanie Cahill, Manager at Kathleen Chambers House

Thank you for this feedback. After a follow up call regarding some of the issues raised in the review, I am hoping you feel reassured and needless to say the management team are always available to discuss any concerns that you may have.


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Review from R Y (Son of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kathleen Chambers House is superbly run while always being compassionate in its approach. Throughout getting Mum a room to helping her integrate and subsequently adapting to her changing needs the staff and management have shown their commitment and good humour. The recent Covid situation has been excellently
and carefully managed with superb communication throughout. Any request is met with an immediate and always helpful response. I cannot recommend it highly enough.

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Review from Anthony F (Regular Volunteer) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy and caring environment. Excellent facilities in the home and gardens. Staff and management are always helpful and supportive of residents, visitors and volunteers. Good training and induction programmes for volunteers.

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Current Review Score: 8.6 (8.625)

Overview of Review Score

The Review Score of 8.6 (8.625) out of 10 for Kathleen Chambers House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Kathleen Chambers House is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.625 Points relating to the number of positive Reviews for Kathleen Chambers House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 3 Positive Reviews ÷ 8 = 0.375

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

No image found

Annette Saunders

Job Title: Registered Manager

Our Care Home Manager is Annette Saunders


No image found

Tracey Park

Job Title: Deputy Manager

Joined: 2025

Tracey Park is our Deputy Manager


Frequently Asked Questions about Kathleen Chambers House

What types of Care is Kathleen Chambers House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kathleen Chambers House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Kathleen Chambers House have?

There are 40 Single Rooms.

What are the Facilities & Services at Kathleen Chambers House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kathleen Chambers House to the centre of Burnham-on-Sea?

1.0 mile(s) as the crow flies, distance by road may be significantly further.