The Laurels Care Home

Westfield Lane, Draycott, Cheddar BS27 3TN
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9.6 37 Reviews
  • The Laurels Care Home, Cheddar
The Laurels Care Home offer long-term, respite and day care, in a comfortable home-from-home rural village atmosphere. Family-owned within the Country Court Care Group, the home strives to promote the very best quality of life for residents.

You and your family and friends will be made welcome from the moment you step through the door to your first cup of tea. Staff aim to make The Laurels feel like home for the residents and families, whilst providing the highest standards of professional care.

Surrounded by over an acre of its own productive garden within the beautiful Cheddar Valley, most rooms have country views. The house, in Draycott, is within a short drive of both Cheddar and Wells, lying at the foot of Mendip near Wedmore. Draycott has a village shop, churches, a village hall, pubs and hourly bus services connecting directly with Cheddar, Wells and Weston.

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Care Provided by The Laurels Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Melissa McConville (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (21)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for The Laurels Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact The Laurels Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Operate an open-door policy, visitors are welcome anytime of the day. Just pop in whenever you can.


  • Parking

  • Ample parking on-site


The Laurels Care Home Reviews (37)

Total of 37, showing 1-20
9.6

The Laurels Care Home has a Review Score of 9.6 (9.594) out of 10, based on 13 reviews in the last 2 years. Over all time The Laurels Care Home has 37 reviews.

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Review from A W (Daughter of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Laurels Care Home is a warm, friendly place. The staff are very good, with one person in the office standing out a long way and has always been kind and reassuring. The staff are very kind to Mum, and make our family feel welcome. Mum enjoys the meals provided, and has improved both physically and
mentally during her residence at The Laurels. As a family, we are concerned for Mum's privacy, as she is frequently disturbed in her room by other clients. However, the staff are usually quick to respond.

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Review from J T (Daughter-in-law of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel very lucky to have a small, friendly care home on our doorstep. It's lovely that we get to know the staff and other residents as it was a very close, friendly atmosphere. I always feel welcome when I visit and my mother-in-law always seems happy though she is not able to join in with the activities,
she enjoys having her hair done and nails painted!

Reply from Melissa McConville, Home Manager at The Laurels Care Home

Thank you for writing a review for The Laurels Care Home. We are so pleased to hear that your mother-in-law is happy at our home and that you as a family always feel welcome when you visit.


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Review from C B (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very fortunate to find this home at a family crisis. Dad when alive held the opportunity to see my mum settle into her new home, which gave him so much reassurance.

Reply from Melissa McConville, Home Manager at The Laurels Care Home

Thank you for leaving your review for The Laurels Care Home. We are glad that we could give your dad the reassurance he needed to make sure his wife settled well into her new home.


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Review from David G (Son of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Laurels Care Home is like a home from home and the staff are first class. They dare and look after my dad really well. They are always really friendly and always ready to give you a drink. I think we the family were very lucky to find such a good home for our dad.

Reply from Melissa McConville, Home Manager at The Laurels Care Home

Thank you for taking the time to leave a review for The Laurels Care Home, we appreciate all comments and feedback. It is our pleasure to care for your Dad and we are delighted that you are happy with his care and support here.


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Review from J B (Son of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful staff always ready to look after my mother. Nice clean rooms.

Reply from Melissa McConville, Home Manager at The Laurels Care Home

Thank you for taking the time to leave a review for The Laurels Care Home. We will share your comments with our staff team.


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Review from L B (Daughter of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and attentive, lovely food, kind and thoughtful.

Reply from Melissa McConville, Home Manager at The Laurels Care Home

Thank you for taking the time to write a review for The Laurels Care Home, we will pass your kind words on to the staff team.


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Review from D M (Daughter of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home is very friendly. All staff are very caring and answer any queries we may have honestly but compassionately.
The carers do seem to really care about my father.
The carers do have a sense of humour which is needed!

Reply from Melissa McConville, Home Manager at The Laurels Care Home

Thank you for writing a review for The Laurels Care Home, we are delighted to hear that you find our staff friendly and caring.


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Review from L G (Daughter-in-law of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Laurels is an excellent care home. The staff have given the best possible care to my father-in-law. They are all so friendly and kind.
He is settled and us so well looked after, which makes us feel so happy.
We would recommend this care home above any other. Thank you.

Reply from Melissa McConville, Home Manager at The Laurels Care Home

Thank you for taking the time to write a review for The Laurels Care Home, we are very happy to hear how settled your father-in-law is and thank you for your recommendation.


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Review from L T (Daughter-in-law of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum-in-law lived at The Laurels for the past six months and we cannot fault the care and compassion, she received whilst living there. Sadly, her increased dementia needs meant that we had to find somewhere more suitable to meet those needs. All the staff at The Laurels were wonderful with Mum, patient,
kind and so caring and did their utmost to support her and us as a family. The home itself was a real home from home and we were so sad when she had to leave. The staff were a huge help and support with what was a very difficult situation for us and continue to be so. Absolutely nothing has been too much trouble and we are so very grateful to them all. (I have not given a rating for activities simply because Mum wasn't able to take part.)

Reply from Melissa McConville, Home Manager at The Laurels Care Home

Thank you for taking the time to write a lovely review for The Laurels Care Home. We are so pleased that we had the privilege to care for your mother-in-law and that you were always well looked after by our staff team.


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Review from J A (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Laurels for just over a year. She is 88, has advanced dementia. Her care during this time has been absolutely excellent. The staff are kind, caring, patient, and do all they can for Mum as well as supporting the family when they need it.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to leave a heartfelt review. It is a pleasure supporting your mother and your family as part of our Laurels family. Warm Regards.


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Review from Jane W (Daughter of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Laurels for nearly nine months. The home is amazing as are the staff and although Mum's dementia has worsened they continue to try and include her in activities and take her out when possible. I feel we are giving her the best life possible in the circumstances and I can't thank
everyone enough for their dedication love and patience.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to leave a review for The Laurels Care Home, we are delighted that you are so pleased with our care of your mother. It is our pleasure to care for her here at The Laurels.


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Review from K P (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very positive and friendly experience, staff go over and above to provide a secure, caring environment, nothing is too much trouble.
It's wonderful to know Mum is cared for so well, communication is excellent between staff and families.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for writing a lovely review for The Laurels Care Home. We are pleased to know that you are happy with the care our staff team provides for your mum and that you have had a positive experience with our home.


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Review from J B (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A caring and homely experience, the staff were very understanding of my mother's needs. All the staff are very friendly, positive and supportive.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for your kind review of The Laurels Care Home. We are pleased to know that you are happy with the care our staff team provide and that you always felt supported.


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Review from Sharon L (Niece of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late aunt enjoyed living at The Laurels. She liked the company, food, activities, outings and said the staff were always kind and caring. I saw this for myself, receiving a warm welcome each time I visited. The Laurels is a lovely place to live, very homely, not at all stuffy and it felt like a family
there. It's just the sort of home I'd be happy to spend my twilight years in and would happily recommend it.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to leave a review for The Laurels Care Home, it was our pleasure to care for your Aunt here at The Laurels and thank you for your recommendation.


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Review from R C (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always seems so happy when we visit her, also on the social media pictures seen of her, especially recently on her birthday, she was treated like a princess. The staff are really friendly, Mum seems so at home, couldn't wish for more. Thanks to all.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to write a review for The Laurels Care Home, we appreciate all comments and feedback. We are delighted to hear how pleased you are with our care for your mother and how much she enjoyed her birthday. It is our pleasure to care for her as part of our family here at The Laurels.


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Review from Mandie T (Friend of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used to visit The Laurels with a group of toddlers and share a music and movement session with the residents. I always got a wonderful feeling about the care given and the compassion and kindness of the staff. Since that time, a friend's mum has become a resident and I can't commend the team more
for the care they give. Highly recommend.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to leave a review for The Laurels Care Home. It's wonderful to hear how much you've enjoyed visiting our home and we appreciate the positive feedback and recommendation.


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Review from Linda B (Daughter of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is living at The Laurels and she is cared for extremely well. I absolutely cannot fault her care. All of the staff are lovely and it is a very homely place. I know I could not have found a better place for my lovely mum.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to review The Laurels Care Home. We appreciate all comments and feedback and it's wonderful to hear how happy you are with our care. It is our pleasure to care for your mother as part of our family here at The Laurels.


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Review from Sue M (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so welcoming and friendly. The Laurels are one big happy family and they make you feel a part of it. My mum couldn't have been cared for any better by our own family. They made her feel loved, so happy and improved her quality of life. Her last few weeks, before she sadly passed away,
the dignity, care, love and respect they showed my mum, was way beyond their duties and the care they showed us, as well as looking after us, was unbelievable.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to leave a review for The Laurels Care Home, we appreciate all comments and feedback. We will pass your kind words on to the staff team. It was our pleasure to care for your mother as part of our family at The Laurels and she is a much-missed member of the family.


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Review from D F (Daughter of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are always made welcome when we visit. They are kind, caring and the attention and individual needs are top priority. You are contacted if they have any worries about your relative. We are given regular updates.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for writing a review for The Laurels Care Home, we are very pleased to hear how happy you are with our care of your loved one. We look forward to welcoming you to visit us again soon.


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Review from Janette T (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Laurels for a few years and has been assigned to someone who has been like a daughter to my mum, showing her as much love and care as we could have given her ourselves. Another lady has also not only given Mum the dignity but went that extra mile to ensure she was cared for until
the end and the support The Laurels have given us, as a family, has been commendable. We, as a family, cannot give them enough praise, and they will all be in our hearts for a very long time.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to write a review for The Laurels; it means a great deal to us to read your very kind words. It was our pleasure to care for your mother as part of our family here at The Laurels, and she will be greatly missed.


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Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for The Laurels Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.594 for The Laurels Care Home is calculated as follows: ( (97 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 155 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Melissa

Melissa McConville

Job Title: Home Manager

Melissa is the home manager at The Laurels Care Home and is a great support to families and their loved ones when moving into their next chapter in life.


Frequently Asked Questions about The Laurels Care Home

What types of Care is The Laurels Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Laurels Care Home provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Laurels Care Home have?

There are 21 Single Rooms.

What are the Facilities & Services at The Laurels Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Laurels Care Home to the centre of Cheddar?

1.8 mile(s) as the crow flies, distance by road may be significantly further.