The Laurels Care Home

Westfield Lane, Draycott, Cheddar BS27 3TN
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9.6 37 Reviews
  • The Laurels Care Home, Cheddar
The Laurels Care Home offer long-term, respite and day care, in a comfortable home-from-home rural village atmosphere. Family-owned within the Country Court Care Group, the home strives to promote the very best quality of life for residents.

You and your family and friends will be made welcome from the moment you step through the door to your first cup of tea. Staff aim to make The Laurels feel like home for the residents and families, whilst providing the highest standards of professional care.

Surrounded by over an acre of its own productive garden within the beautiful Cheddar Valley, most rooms have country views. The house, in Draycott, is within a short drive of both Cheddar and Wells, lying at the foot of Mendip near Wedmore. Draycott has a village shop, churches, a village hall, pubs and hourly bus services connecting directly with Cheddar, Wells and Weston.

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Care Provided by The Laurels Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Melissa McConville (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (21)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for The Laurels Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact The Laurels Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Operate an open-door policy, visitors are welcome anytime of the day. Just pop in whenever you can.


  • Parking

  • Ample parking on-site


The Laurels Care Home Reviews (37)

Total of 37, showing 21-37
9.6

The Laurels Care Home has a Review Score of 9.6 (9.594) out of 10, based on 13 reviews in the last 2 years. Over all time The Laurels Care Home has 37 reviews.

Overall Experience

  • 24
  • 12
  • 1
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Date Published

37
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9
13
24

Review from P S (Respite Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came for two weeks of respite care after a hip operation. Staff very caring and supportive. Foo - excellent. Able to move around inside and outside, and to use the stairs for physio exercises.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to write a review for The Laurels Care Home. We are delighted to hear that you enjoyed your stay with us and hope that you continue to recover successfully.


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Review from Sue B (Daughter of Resident) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Laurels was my mothers home for six years until her death in November, at the age of 101. Mum was treated with great care and compassion and encouraged to take part in all the activities on offer. The staff were so very kind to her and ensured that during her final weeks, even in these difficult
'covid' times, Mum was surrounded by love and received the very best of care.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you so much for taking the time to leave a review for our care home; it was our pleasure to care for your mother as part of our family here at The Laurels. I will ensure that your kind words are shared with the staff team.


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Review from Theresa W (Daughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum became a resident at The Laurels Care Home at the beginning of the first national Lockdown, due to the Covid-19 Pandemic, which meant we were not able to visit the home before she arrived. However, we were given as much information and help as possible to ensure Mum's move went smoothly, including
a virtual tour. Despite all the restrictions and difficulties related to Covid-safety, Mum was made so welcome and immediately felt comfortable in what was to be her new home. When limited visiting was allowed, the staff did all they could to make this a positive experience. The managers and care staff are always friendly, helpful and understanding. They listen to and act on any worries or concerns. Staff go the extra mile to ensure the welfare and happiness of the residents. My mum feels well cared for and says how kind everyone is to her. She very much enjoys the food at The Laurels and will join in activities more than she ever used to.

Reply from Becky Green, Home Manager at The Laurels Care Home

Thank you for taking the time to write a review for The Laurels Care Home, it's a pleasure to care for your mother and wonderful to hear that you are pleased with how well she has settled into her new home with us.


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Review from J B (Daughter of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother started at The Laurels Care Home in Draycott in 2014, attending once a week for daycare. After an illness, she became a full-time resident where she remained for over 5 years. The staff were always caring and supportive of the residents and their families and they treated the residents with
respect. The home was clean and the food mostly good. I was really pleased that they increased the activities the residents could take part in and they had visiting musicians who came to sing and play. I was very pleased they kept Mum until her passing and the end of life care was excellent.

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Review from J C (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has done everything to ensure that my father-in-law has settled very well. There is a good range of activities and the staff are all very capable.

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Review from J B (Son of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was in The Laurels for respite from 1st July 2019, and he became a permanent resident on 4th October 2019. From day one the outstanding level of support and care demonstrated by the staff shone through, taking into account own issue, Dad is now lively and not just existing. Nothing is ever too much
from the staff, no matter what time of day or night. The Christmas party yesterday was awesome.

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Review from Fiona H (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending a week in respite care at the home in April, Mum was happy to move into the Laurels as a permanent resident. Since moving in, mum has been very content and we cannot praise the staff enough for their care and attendance.

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Review from Elizabeth W (Wife of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very welcoming and assuring. The Laurels is a real 'home from home' and my husband is much better looked after than the last home he was in. I have no complaints and it is a pleasure to visit there.

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Review from Jacky W (Partner of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially visited The Laurels Care Home with my partner who has Alzheimer's unannounced. Immediately impressed with the warmth and caring attitude. My partner was admitted for 2 weeks respite. He was very happy and often commented on the friendly helpful attitude of all the staff. He enjoyed the food
and joined in with many activities.

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Review from Evelyn M (Friend of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly atmosphere, staff go out of their way to help.

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Review from Christine D (Friend of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Really nice place to stay in.

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Review from Alex B (Grandson of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan really likes it there and the staff are very good and friendly.

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Review from Daisy B (Great-granddaughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly care home with welcoming staff. The resident's needs are catered for and staff go the extra mile to ensure this. The home is clean and safe, with all meals prepared by the cook. Being a relatively small home means that the staff and residents can really get to know one another.

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Review from Harriet B (Great-granddaughter of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home in a rural setting.


My great grandmother has been here for a number of years and our family are very happy in the care she receives. As it is a small home I feel staff get to know all residents on a personal level making the care and support offered excellent.


The Laurels is

very homely and the staff all work to ensure this is maintained - visiting my great grandmother is a pleasant experience as the staff are so welcoming.


Residents are offered activities and taken out on trips which is a nice touch, encouraging residents to socialise and remain active.


The rooms are cleaned regularly and the room my great grandmother is in has a lovely view with good facilities.


Meals offered are nutritious and plentiful.


I would recommend The Laurels to a friend!


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Review from Jill D (Respite Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My stay in The Laurels Care Home for 5 weeks after having a hip operation. The first concern was that I was to have what I want each day, this did not happen. I was in the same sheets for a fortnight and I had to ask them to be changed. The room was very comfortable but for the positioning of the two
doors. The food was good but the breakfast did not work out. 2 carers brought bruises and blood to my operated leg. I was very happy with 3 members of the staff who were especially caring.

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Review from Andrew S (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at The Laurels for nearly 4 years. During this time she has been well cared for and I have found the staff helpful, caring and friendly. I especially like that many of them are locals and therefore have a connection with us and mum. Her care needs have increased as her dementia has
got worse but so far seems to cope. We hope she remains reasonably happy and can stay where she is as if she had to move she would be very confused.

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Review from Lynda H (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at The Laurels for about four years. We have been very satisfied with her care over that time. We especially like it because it is small (number of residents), it is clean and the food is mostly 'English' (this suits Mum). Most important the staff are kind, patient and local - they
know places and people that Mum knows.

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Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for The Laurels Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.594 for The Laurels Care Home is calculated as follows: ( (97 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 155 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Melissa

Melissa McConville

Job Title: Home Manager

Melissa is the home manager at The Laurels Care Home and is a great support to families and their loved ones when moving into their next chapter in life.