Moorhaven

Normandy Drive, Taunton TA1 2JT
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9.5 51 Reviews
  • Moorhaven, Taunton
Moorhaven incorporates the skills of a highly trained team to provide person-centred, tailored support to those with care needs in a comfortable and homely environment.

The home itself consists of five separate ground floor groupings, while there are also beautiful walled gardens. Bedrooms have a nurse call system, and residents have access to IT facilities and Wi-Fi so that they can keep in touch with family and friends who may not live nearby. An Activities Coordinator ensures there is always something to do.

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Care Provided by Moorhaven

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michaela Cooper (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Moorhaven

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,330 – £1,530
    • Self-Funded Residential Dementia Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Dementia Care £1,330 – £1,530

  • Moorhaven fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Moorhaven to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Moorhaven Reviews (51)

Total of 51, showing 1-20
9.5

Moorhaven has a Review Score of 9.5 (9.486) out of 10, based on 18 reviews in the last 2 years. Over all time Moorhaven has 51 reviews.

Overall Experience

  • 32
  • 16
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Date Published

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Review from D C (Wife of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my husbands first time in respite and we were both a little hesitant. However, the staff were wonderful and answered any concerns we had. My husband enjoyed all his meals and the care he received from all members of staff was excellent. His room was clean and welcoming and he was not pressured
into any activities he did not wish to partake in. He was overall a very pleasant experience for both of us and we will be using the service again in the near future.

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Review from C P (Nephew of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having only recently been advised that my aunt was in your care my sister and I visted for the first time yesterday 28/1/25.
We were both extremly impressed from the moment we entered until we left an hour and a half later. Everything about the care level was of the highest standard. The building was
warm, welcoming and very well maintained. The staff were all so proffessional, kind and caring. Our aunt's room was light airy and comfotable as were the other facilities. We spoke briefly to 3 residents who were all very happy and highly complimentary about staff and accommodation. We spoke to staff and nothing seemed too much trouble. Well done.

Reply from Somerset Care, Somerset Care at Moorhaven

Thank you for taking the time to leave a 5-star review for Moorhaven. We're thrilled that you enjoyed your visit, and that the place your Aunt calls home left such a good impression on you. We will share your kind words with the team, and look forward to welcoming you back soon. Best regards, Somerset Care


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Review from J P (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with how well my dad has settled into Moorhaven. He has looked at home ever since he got there. And he has told people he likes the home and is happy there. I believe this is due to the care of the staff. They go out of their way to make the residents happy and are a support us
as a family too. Any of my observations are looked into and dealt with in a timely manner. It is a relief to leave Dad in their care knowing he's being looked after.

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Review from E H (Son of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was previously a training provider for many care homes and residential facilities. I have to say that Moorhaven compares exceptionally favourably. The cleanliness and staff care were excellent. Well done and many thanks to you all.

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Review from V H (Wife of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has received four weeks respite care are Moorhaven whilst I underwent radiotherapy. He has been well fed and well looked after by the caring staff. They were all lovely and saw to his every need. The home itself was spotlessly clean and smelt fresh at all times. If my husband needs permanent
care in the future, this is where I hope he could be.

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Review from Teresa A (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Moorhaven for nearly a year, she was very happy there and loved the staff. Just before she died, she'd said it was the happiest she had been for many years of which I am truly thankful. When she died, the staff were truly wonderful and couldn't do enough for us and my family and we
are truly grateful. A wonderful home and staff of which I will truly recommend.

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Review from Maurice J (Son of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very happy with her care and friendly staff. We were very disappointed to find her on her bed with no bedding. The bed had been stripped and she was led on the mattress in just her nighty, this was the day before she died. A carer came in and put a cover over her. Also, a gold necklace with
both my mum's and dad's wedding rings on it has gone missing, have spoken to various staff members but it has not been found. A very disappointing end to her care. Have reported the loss to the police.

Reply from Somerset Care, Somerset Care at Moorhaven

Dear Maurice, thank you for taking the time to leave a review for Moorhaven. Please allow us to extend our heartfelt condolences for your loss. It was a privilege to care for your mother, and she is much missed by the team and her fellow residents. We have cooperated fully with the search for the missing jewellery, and, whilst we are confident that this was not misplaced at Moorhaven, we sincerely hope that you will soon be reunited with these items as we understand just how much they mean to you as a family. In the meantime, if there is anything which you would like to discuss with us about your mother's care, our door is always open.
Best regards,
Somerset Care


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Review from Deborah A (Daughter-in-law of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Visited partner's father. We sat at the dining room table. Next to this table a resident was obviously late for lunch as others had finished their lunch. He sat down and was brought his food by a carer. Four members of staff were sat on the table behind him and were tucking into their lunch, fair enough
but this poor gentleman wasn't brought any cutlery to eat with and proceeded to eat his lunch with his fingers! I am a carer myself and was appalled by what I saw. Anyone would assume you take someone a plate of food, you give them cutlery! I got up and got him some cutlery whilst staff were oblivious eating their lunch. I'm now wondering are the resident's basic care needs being met?

Reply from Somerset Care, Somerset Care at Moorhaven

Dear Deborah,
Many thanks for taking the time to leave your feedback. We are sorry to hear about the experience you describe, as this is not what we would wish for our visitors or those we care for. Whilst some of our residents may still choose to eat particular foods with their fingers, our policy is always to offer them cutlery.
We have raised this oversight with our team, and will further highlight this as part of our mealtime experience training. We would also welcome the opportunity to discuss your feedback with you directly, should you wish to do so.
Best regards


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Review from G G (Wife of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at Moorhaven for 14 days respite. He settled in very quickly and enjoyed his stay. The staff were kind and nothing was too much trouble. His needs were met and he was cared for with kindness. He loved the food and the atmosphere at Moorhaven is very homely. The room was very clean,
as for the rest of the house - I would highly recommend it.

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Review from Janet B (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last six months of her 99 years in Moorhaven Care Home. The lovely staff gave her comfort and security and as a family, we'll never forget them. The care and support they have continued to give us has been exceptional. The whole team are dedicated and professional. We will be eternally
grateful.

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Review from Cathryn D (Granddaughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Moorhaven have made my grandmother happy, settled and at peace. They update me regularly as to her health and recently suggested a change of room for her as her needs have adapted. I couldn't ask for more for her and I know she is happy with them as she often jokes and laughs. I am very
grateful for their care.

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Review from A P (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my mum (weekly) the staff and management are always happy and welcoming. All staff are very caring and show empathy. Mum is very happy in Moorhaven. It is like a home from home, Mum has company and is cared for giving me peace of mind that she is safe and happy. Mum loves all the activities,
especially bingo. I am always recommending friends Moorhaven.

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Review from T A (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a review with Mum, social worker and manager of Moorhaven as to whether it was suiting Mum. She is very happy there and so am I. The staff are very good and inform me immediately if anything is wrong. I did look at a few homes and this was the nicest and very homely just like their own home and
nothing is too much trouble.

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Review from A D (Sister of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister seems very happy in the home. She enjoys her food. The staff are friendly and helpful.
The problems are items of clothing that are missing and she does not wear her hearing aids. I don't know why but her feet have been bare during my last two visits.
I don't think that she takes part in
activities.

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Review from J T (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere is always warm and friendly.
The environment is usually clean and tidy though sometimes a little "smelly".
The staff are kind though some extra manual handling training with some staff would be beneficial.

Reply from Somerset Care, Somerset Care at Moorhaven

Thank you for sharing your feedback for Moorhaven, and for your kind comments about our homely and welcoming environment. We pride ourselves on running a clean and tidy home, so would ask that you please report anything amiss to our housekeeper so that it can be rectified immediately. Manual handling is something we take very seriously - all care staff have been trained in safe practices, and undertake regular refresher training with a qualified manual handling instructor. We welcome all feedback as it enables us to continually improve the service we offer, so invite you to please speak with a member of the team should you have any feedback or suggestions.


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Review from Pauline W (Sister of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good care home, they look after my sister very well. They interact with her very well. She loved the food. She has been in here for just over 2 years she calls it her home. I can see she is happy when I visit her.

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Review from G B (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good standard of care and accommodation. Consistency and communication could be better.

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Review from C K (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been difficult for my parents to settle into a care home environment but the staff at Moorhaven have been great in encouraging both mum and dad to participate in some of the activities with the other residents and in getting them out of their room. The staff are friendly, caring and approachable.
Both my husband and I feel comfortable and more relaxed leaving them. It has been lovely to see both parents smiling.

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Review from Violet L (Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is very good.
Every aspect is very good.
I can find no fault at all.

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Review from Sue B (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say - these people at Moorhaven are amazing. My mum has been here for eight weeks. They are the most efficient, caring, polite, wonderful and kind people you could wish to meet. My mum has always looked clean and well looked after. Attending to all her needs, they are very careful with
the elderly people. What else can I say, amazing place.

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Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Moorhaven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.486 for Moorhaven is calculated as follows: ( (127 Excellents x 5) + (66 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 208 Ratings = 4.486

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorhaven is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Tracey

Tracey Delbridge

Job Title: Registered Manager

The team and I would like to welcome you to Moorhaven. Moorhaven is a residential home, providing a range of services including long term care, respite care and day care. We have a dedicated and skilled team, providing exceptional standards of care, meeting the needs of all individuals that choose to live here.


We pride ourselves on providing a welcoming, homely environment. Residents and visitors enjoy our beautiful garden, which benefits from their regular gardening club. Our dedicated Activities team aim to provide an enriching and fulfilling range of activities on a daily basis.


If you are interested in learning more about what we have to offer here at Moorhaven, please get in touch.


Frequently Asked Questions about Moorhaven

What types of Care is Moorhaven registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moorhaven provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Moorhaven have?

There are 54 Single Rooms.

What are the Facilities & Services at Moorhaven?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moorhaven to the centre of Taunton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.