Moorhaven

Normandy Drive, Taunton TA1 2JT
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9.5 51 Reviews
  • Moorhaven, Taunton
Moorhaven incorporates the skills of a highly trained team to provide person-centred, tailored support to those with care needs in a comfortable and homely environment.

The home itself consists of five separate ground floor groupings, while there are also beautiful walled gardens. Bedrooms have a nurse call system, and residents have access to IT facilities and Wi-Fi so that they can keep in touch with family and friends who may not live nearby. An Activities Coordinator ensures there is always something to do.

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Care Provided by Moorhaven

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michaela Cooper (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Moorhaven

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,330 – £1,530
    • Self-Funded Residential Dementia Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Dementia Care £1,330 – £1,530

  • Moorhaven fees generally range from ÂŁ1,330 – ÂŁ1,530 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Moorhaven to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Moorhaven Reviews (51)

Total of 51, showing 21-40
9.5

Moorhaven has a Review Score of 9.5 (9.486) out of 10, based on 18 reviews in the last 2 years. Over all time Moorhaven has 51 reviews.

Overall Experience

  • 32
  • 16
  • 2
  • 0
  • 1

Date Published

51
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6
18
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Review from K J (Resident) assisted by family/friend published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Pleased with the care I receive. I would like to say that the only thing we could do with is more hot drinks. It is a long time between lunch and tea.

Reply from Somerset Care, Somerset Care at Moorhaven

Thank you for taking the time to leave a review for Moorhaven - we are so pleased that you are happy with the care you are receiving. Thanks also for speaking with us directly about your preference for hot drinks in the afternoon - we are glad to oblige and have already put arrangements in place for you. We want all of our residents to feel at home, and we know that details like this can make all the difference.


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Review from Mary Rose H (Partner of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have asked for a nicer, more welcoming nursing home in which to leave my partner in for care as Moorhaven.
I felt very sad to have had to do it and each visit for me was a strain. The staff were so kind and understanding toward me and to my partner, so patient with him and within 2 weeks
he settled down and is happy.

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Review from A K (Grandson of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am pleased with the friendliness of the staff. My Grandmother is very fond of each and every member of staff at Moorhaven, so thank you for making her feel welcome.
A few points to make regarding my grandmother:
Occasionally (not too often) she is left without someone supporting her with putting
in her hearing aids and is always reluctant to ask for support as she feels she is being a pain.
Please encourage as much as possible for her to drink water - she needs as much fluid as possible.
Some recommendations regarding the home itself:
More entertainment and variety. Singing, modernised games, perhaps something just a little more entertaining - often modernised games, etc create a new interest for the residents. Simply, I played a game of heads-up with my Grandmother and she loved it! A difficult one for all, but some of them would be able to access these games and entertainment.
The Garden needs a good clean-up!
You’re doing great, young staff particularly are great.

Reply from Somerset Care, Somerset Care at Moorhaven

Thank you for taking the time to leave a review for Moorhaven. We will pass your kind feedback to our team members who are all so fond of your grandmother and delight in caring for her. Thanks also for sharing your suggestions with us, as we are always keen to continue to improve our service. We can confirm that specific updates have been added to your grandmother's care plan regarding her hearing aid, and that fresh water is available at all times for all residents, who are encouraged to stay hydrated, particularly in this hot weather. We have a new gardener joining the team this month, and have exciting plans for sprucing up the garden for all to enjoy. We love seeing your grandmother join in with the activities we offer, and always welcome suggestions for additional activities to add to our programme to suit our residents' hobbies and interests. Please do speak to one of the team with any suggestions for activities you feel she may enjoy. Thank you again for sharing your feedback.


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Review from Hector C (Respite Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, my father was admitted for a month, he was well cared for and everyone was always lovely to him and us when we visited. They were clearly well looked after and always had something on for them to do.
Being Taunton based we thought it a perfect option.
If my father returned or stayed
there for longer, we would definitely consider it again.
Thank you to the team.

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Review from Mary H (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to Moorhaven in June 2021 as she became very frail and needed 24 hours care. Her room was satisfactory and had an ensuite toilet which she loved. The food was excellent and Mum got back her appetite. The activities team were inspiring. Mum died in December peacefully in her chair. Thank you
to all at Moorhaven for your care for Mum in her last few months.

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Review from Maggie Y (Niece of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say how lovely it is to see my aunt so happy and well. She is now mixing with other residents joining in activities and watching TV (she always refused to in the past).

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Review from Lesley G (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the care that mum receives at Moorhaven. I find the staff very friendly and efficient. The staff have a demanding job but carry it out extremely well. I know mum is safe. I would highly recommend Moorhaven.

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Review from A S (Resident) assisted by family/friend published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived in February I did not have much will to survive. I had not been eating much or taking care of myself for some time and was not communicating well. The staff at Moorhaven have helped me turn this around. I now look forward to getting out of bed, I get dressed every day and eat 3 meals
a day, the food is lovely. I have gone from 6st to 9st and I am happy again. The surroundings and facilities are great. I have my hair/beard/nails trimmed and am enjoying my new life. My key worker has been a godsend.

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Review from D P (Son of Resident) published on 5 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father, aged 92, spent the last six months of his life at Moorhaven. The biggest compliment I can give is that having spent the previous 63 years of his life in the same house my father referred to Moorhaven as 'home' within a couple of months of moving in. Indeed, he was flourishing there at the
time of his passing, and he was enjoying his afternoon visits to the garden in particular.

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Review from Christine H (Sister-in-law of Resident) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother in law has been at Moorhaven since Feb this year. We as a family can't thank the staff enough for their care. We have seen such a difference in him. When he first went there from hospital he would not eat or get out of bed. Now he's up and dressed every day and eating for England. The staff
are always friendly and willing to answer any questions.

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Review from C V (Daughter of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with the way my dad has been treated and looked after. I have no complaints at all, especially in these trying times.

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Review from Steve D (Nephew of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had found living alone at home increasingly difficult and following a weekend disaster when her central heating and electricity failed, Moorhaven accepted her on a Sunday with only a few hours notice. The delay was me getting her there as I live 150 miles away in Surrey. The staff were all very
welcoming and she quickly found her 'feet' and joined in the routine, including the fun afternoon singalongs and other entertainment. Being so distant, I was particularly grateful for the updates and communication from management and staff. When visiting I found the facilities to be everything that could be expected, clean, tidy and efficiently run with attentive and friendly staff on hand. They handled their recent refurbishment with little impact to residents and coped well with the additional Coronavirus restrictions from March. My aunt sadly passed away with dementia in April, but will be thankful to Moorhaven, as am I, for the last two years of her life she happily spent there.

Reply from Rachel King, Marketing & PR Manager at Moorhaven

Thank you for your kind words about Moorhaven, they are much appreciated.


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Review from David S (Nephew of Resident) published on 7 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly aunt was taken into this care home in April 2019 until she passed away new years day 2020. The staff within this establishment were superb, very attentive, very caring towards my aunt. My wife and I could not fault the care and services that Moorhaven provide.
The staff were the most caring
that I/we had ever come across.
Her room was wonderful and was very comfortable for her needs.
I/we would highly recommend this care home to anyone within the area.
The new manageress and deputy manageress were fantastic.
With regards to this care home, it is going through a refurbishment to update the decor and furnishing at this point in time to bring it up to date and refresh the home.

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Review from Susan G (Daughter of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming home. My mother is very happy. The only thing is staff no so easily identified since staff went "Mufti".
Other than that, we are very happy with our mum's care.

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Review from Patricia R (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

He is well looked after even though he has dementia.

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Review from Mary H (Niece of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle moved in fives weeks prior to my visit. He has settled in well and has been able to surround himself with all his personal items that man so much to him. The home is beautifully clean, welcoming and the staff are always kind, polite and give everyone the time that they need.

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Review from Julia Q (Daughter of Resident) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Moorhaven at 2 hours notice from hospital; she is leaving today after 22 weeks to go to Extra Care Housing. As a family, we could not have wished for a better experience. The manager and staff have gone above and beyond every day to treat Mum with dignity and kindness. She has her challenges,
a preference for nakedness being one of them, but this has always been dealt with professionally, discretely and with initiative, negating any potential embarrassment to family and other residents. Moorhaven is spotless and does not smell; it is run in a way which should be the "gold standard" for care homes. We have always felt welcome and our input valued, good communication is key. It is extremely reassuring to know that Mum's progress with personal care, meals, daily activities and any concerns are recorded in a daily log to support her care. I have rung and turned up randomly. My mum is always presentable and content, something sadly we could not manage, here she is safe, " it's as good as it gets".

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Review from Shirley J (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Moorhaven care home for a few months. As a family we feel so fortunate to have got him a place in such a super care home. The staff are wonderful and nothing is too much trouble. Always friendly and keen to help. The manager runs this care home so very well. It is clean, bright and
all residents appear to be so happy. They take the residents out on trips on a regular basis. They took time in putting lovely Xmas decorations up.

Reply from Lorraine Lock, Manager at Moorhaven

We are very happy to receive such a lovely review. Everyone at Moorhaven strives to deliver a high standard of care and we are grateful that it is recognised by our residents' loved ones, Thankyou!


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Review from Gillian T (Friend of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with friendly caring staff. A home from home atmosphere. Good food and well organised activities.

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Review from Clare M (Daughter of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we cannot express our gratitude to Moorhaven enough in words. This home offers just that - "a home". The dignity and care the whole team have offered has been beyond belief and Taunton should be proud to have such a wonderful home as Moorhaven. Our Mum wanted to end her life in Moorhaven
as she felt safe and loved. Every member of staff was fantastic. We had such a battle with the surgery and doctors and the management team all acted as advocates when we lost our strength. Even at the funeral, they ensured the residents had the chance to attend which mum would have loved. The physical and mental support given was outstanding and we are so thankful.

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Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Moorhaven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.486 for Moorhaven is calculated as follows: ( (127 Excellents x 5) + (66 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 208 Ratings = 4.486

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moorhaven is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Tracey

Tracey Delbridge

Job Title: Registered Manager

The team and I would like to welcome you to Moorhaven. Moorhaven is a residential home, providing a range of services including long term care, respite care and day care. We have a dedicated and skilled team, providing exceptional standards of care, meeting the needs of all individuals that choose to live here.


We pride ourselves on providing a welcoming, homely environment. Residents and visitors enjoy our beautiful garden, which benefits from their regular gardening club. Our dedicated Activities team aim to provide an enriching and fulfilling range of activities on a daily basis.


If you are interested in learning more about what we have to offer here at Moorhaven, please get in touch.