Nynehead Court

Nynehead, Wellington TA21 0BW
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8.9 44 Reviews
  • Nynehead Court, Wellington
Nynehead Court is at the hub of a registered care centre from where a warm and friendly staff team can meet all aspects of care for older people, including: residential, respite and short stay accommodation at The Court. Dementia care and day care can be provided in the Mulberry Wing.

The Court’s communal areas have been refurbished to a very high standard, with further work planned. The all-inclusive fees at The Court cover transport, therapies, wine and aperitifs, and a full programme of events including regular classes, talks, and events.

Nynehead Court has 13 acres of tailored parkland which provide much of the home’s fruit, vegetables and flowers; and also contains an icehouse, parterre, pinetum, orangery, and sculpture park, which opened in 2015 and continues to expand.

Retirement Housing is also available with eleven one and two bedroom Mews properties within the grounds of Nynehead Court. Mews owners can purchase care and support from Nynehead Court and can move into the home if needs increase in the future.

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Care Provided by Nynehead Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Owner
  • Nynehead Care Ltd
  • Person in charge
  • Jo Fenn (Manager)
  • Admission Criteria
    • by assessment
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Nynehead Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £2,000
    • Self-Funded Residential Dementia Care £1,400 – £2,000
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400

  • Respite care is charged at £1,500 per week for the first 2 weeks, and reverts to standard room rates if the respite stay is more than 2 weeks. This is re-assessed after a month.
  • (these prices are only a guideline, please contact Nynehead Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Nynehead Court has ample parking.


Nynehead Court Reviews (44)

Total of 44, showing 1-20
8.9

Nynehead Court has a Review Score of 8.9 (8.882) out of 10, based on 5 reviews in the last 2 years. Over all time Nynehead Court has 44 reviews.

Overall Experience

  • 37
  • 7
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Date Published

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39

Review from J R (Wife of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my husband's second stay for respite care. He was treated with the utmost respect and kindness and welcomed back.
The attention and care he received were second to none. Enabling me to have a restful break visiting family.
He especially enjoyed the Chinese New Year banquet organised by the
chef and staff.

Reply from Joanne Fenn, Manager at Nynehead Court

Thank you it was a pleasure having him stay with us and we are looking forward to seeing him again. We enjoy welcoming new people on respite and particularly enjoy seeing familiar faces return to be part of the Nynehead family. Kind regards.


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Review from Catherine H (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Nynehead Court for over two years now. She is so content here and really does consider it to be her home rather than 'being in a home'. She has nothing but praise for the staff who are kind and respectful - because of the low turnover of staff, she has made meaningful
relationships with them. The food is another area she rates highly because there is plenty of choice and the chef is responsive to her likes and dislikes. She looks forward to making her choices and to the meals arriving. It is so reassuring to us as a family that she is eating well. Mum enjoys some of the activities and appreciates the efforts made by the staff and notices the kindness shown to other residents. She is not pressured into 'joining in' when she doesn't want to. It was lovely at Christmas to join her for carols in the drawing room, which was beautifully decorated, with the Wellington Silver Band leading the singing. The gardens are an added pleasure. Thanks to all.

Reply from Joanne Fenn, Manager at Nynehead Court

Thank you for your lovely review and we are so glad to have your Mum and know that she is happy living in our "home from home".


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Review from Daniel H (Son of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Nynehead since August 2023. He is very much part of an extended family. My father is able to take part in all the external activities and has enjoyed the Remembrance parade, ballet, carol concert, and regular days out. All the staff treat him with respect, and their
fondness for him is palpable. The staff regularly contact us regarding his ongoing medical and mental needs to ensure his ongoing care is shared as appropriate. In précis, my brothers and I truly believe that Nynehead is the best home available and the best place for our father.

Reply from Joanne Fenn, Manager at Nynehead Court

Thank you for your lovely review of our wonderful home and it is a pleasure to have your Dad as part of our family.


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Review from J F (Respite Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both staff and food are first class. As was the level of care and attention to detail.

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Review from N M (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As daughter of a long standing resident I have interacted with many members of the care team. I found them to be very understanding of my father's condition and needs and helpful in suggestions of how best to address those needs. Staff are friendly, polite and engage with residents throughout the day.
While he was mobile staff kept an eye on his walks around the garden, monitoring exit and return. Once he was confined to his room staff visited regularly to monitor him, but in a very subtle way - housekeeping staff come in to clean or collect or return laundry, senior carers come in with medication, regular tea/coffee delivery means another person popping in for a chat. The home itself is in good condition, with the exception of the lift which is on its last legs. The quality of the food is good. Periodic resident meetings, to which family are invited provide opportunity for feedback. The management are always willing to discuss and resolve any issues.

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Review from Patrick C (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My ninety-two-year-old mother has been a resident of Nynehead Court for four years. She has loved her time there, not least because of skilled and compassionate care from the staff. Her relationship with Nynehead was put to the test earlier this year after she had a stroke. She spent weeks in a local
hospital and then a residential rehab unit. Because of her frailty, there was a debate over whether she should be discharged back to Nynehead or to a nursing home. We wanted Mum to return to Nynehead where she could be surrounded by familiar and friendly faces. We are so grateful that Nynehead supported us and worked diligently with NHS representatives to ensure that she would receive proper and appropriate post-stroke care. Nynehead didn't need to do this, they could have allowed Mum to be sent to a nursing home. But the senior management recognized their responsibility to their resident. Now Mum is receiving wonderful and quite labor-intensive care at Nynehead Court.

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Review from R G (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A tranquil setting with magnificent grounds. My mother has been made to feel at home from the beginning of her stay and welcomed into the Nynehead family. The staff are very aware of her needs, and embrace, and encourage her interests. Her room is spotlessly clean as well as comfortably furnished. I
highly recommend all that Nynehead Court offers my mum.

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Review from D S (Daughter of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to look around quite a few care homes recently. This is the first that has been professional but caring without being too clinical. I needed somewhere that Dad would feel like he was having a break/holiday rather than feeling he was being placed in a hospital environment. Here he has good
company, stimulation and was treated with care and respect.

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Review from M E (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Nynehead Court are simply wonderful. They are lively, caring and always interested in my mother. My mother is well fed and happy and content. She is encouraged to join in many activities which she enjoys. She seems much more well since she has been at Nynehead. The staff are also very supportive
to the family as it is a difficult step moving mother to a care home. Nynehead Court is an excellent choice.

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Review from S E (Power of Attorney of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sometimes I feel the food could be better presented, and at times, the meat is too chunky and a bit off-putting. At this stage of life, meals are very important. The staff are cheerful and kind. Overall, there is a lovely atmosphere, and the activities ladies do a wonderful job, which really provides
positivity for the residents.

Reply from Jo Fenn, manager at Nynehead Court

Thank you for your feedback, we will pass your comments onto our catering team, it is always useful to understand how we can improve our service.


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Review from G J (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Nynehead Court for seven months and has settled in really well. All the staff are so kind, caring and understanding. Despite numerous Covid lockdowns, they always remained so cheerful and positive and continues to provide great activities. It was a difficult decision to move mum from
her flat to Nynehead Court, but after seven months, as a family, we are sure we made the right decision as mum has benefited so much from the companionship of the other residents and the care of the staff.

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Review from A T (Daughter of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can say hand on heart the team at Nynehead Court are remarkable. My mother hates having to be in a residential home, yet the care and attention she gets makes her life bearable - even joyful at times. Even through lockdown, the care has been unfaltering. I have only experienced the highest standard
of care for my mother.

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Review from K H (Niece of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My now 98-year-old aunt moved into Nynehead Court in November 2019 and settled in well before the pandemic. Nynehead Court has been exceptional in their care during the last incredibly difficult two years, They have communicated well with relatives, been efficient and good-humoured throughout. I highly
recommend them.

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Review from Rachel E (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Nynehead Court four weeks ago. She has settled there really well, and we are very impressed by the quality of the care in all respects and by the management of the home.

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Review from G S (Son of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's been at Nynehead for several months, and we've been very pleased with the care and professionalism of the staff. The facilities and garden are excellent, and the activities organised have been appreciated by her.

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Review from J B (Son of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father and now an auntie have been residents in this home on and off since 2008. Mother having a four years stay and passing away peacefully at this home. The staff are so caring, polite and welcoming; many having been there for many years, a true sign of a contented family environment.
There is nothing more pleasant when visiting to be welcome by name. Rooms are airy, cleaned regularly, and residents looked in upon many times during the day. Feels like a little community.

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Review from Richard A (Son of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 2 years now and is feeling happy and safe there. The staff couldn't be more helpful, charming and friendly. In these current turbulent times the attention to detail has been exemplary.

Reply from Jo Fenn, Manager at Nynehead Court

Thank you for your response, the home continues to ensure that our residents feel safe and secure in this current climate.


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Review from Gill B (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Nynehead Court for over eight years. At first, she lived a (supported) independent life in her bungalow in the Court grounds, but as her dementia became worse and after a fall, she moved into a single room in the Mulberry Wing. Both in her own home and in the dementia wing, she received
excellent care which respected her independent spirit and gave her a good quality of life, as well as providing increasing support for her deteriorating mental health and physical frailty. During the last, difficult weeks of her life, I always knew I could trust the Nynehead staff to care for Mum with their customary professionalism, sensitivity and kindness which maintained her comfort and dignity to the very end. The Nynehead staff have also been exceptionally caring and supportive to us as a family, both throughout Mum's years at the Court and particularly during her final illness, despite the extra difficulties and restrictions of lock-down.

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Review from Sarah C (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since November 2019; prior to this she was a day visitor three times per week. She has settled happily despite the period of lockdown and has made friends with other residents and the staff, which has been all the more important when family have been unable to visit her.
Whenever possible Nynehead have organised a programme of activities which Mum greatly enjoys.
Nynehead locked down very early and have handled the COVID-19 epidemic very well. The staff have been caring, attentive and cheerful despite these difficult circumstances and especially the requirement to wear PPE. I particularly appreciated their help in arranging regular FaceTime and Skype calls for me as this enabled me to give regular updates on my mother's wellbeing to the rest of our large family.
The admin side is efficient and responsive and I am kept well informed about my mother's wellbeing.
Nynehead Court stands out because of its caring staff and excellent premises.

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Review from Chris S (Son of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother took some getting used to being at Nynehead Court and did not settle in initially for a while. When she started making more social contact with other residents and staff, life became easier. The staff were very supportive and went out of their way sometimes to meet her requirements.
My wife
and I were very impressed by the flexibility regarding meals and accommodation for guests on a casual basis.

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Current Review Score: 8.9 (8.882)

Overview of Review Score

The Review Score of 8.9 (8.882) out of 10 for Nynehead Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Nynehead Court is calculated as follows: ( (48 Excellents x 5) + (11 Goods x 4) ) ÷ 59 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.068 Points relating to the number of positive Reviews for Nynehead Court is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 5 Positive Reviews ÷ 8.8 = 0.568

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Jo

Jo Fenn

Job Title: Manager

Joined: 2019

Jo actually began her career at Nynehead Court at the age of 14, working at weekends delivering tea trays and washing up. She worked at Popham House in Wellington when it was a home for blind people after completing work experience, and at this stage the home was owned by the County Council. She has continued to work in the care sector ever since, mainly with Somerset Care, and for the past 16 years she has managed various care homes for them.
Jo's career has come full circle and has brought her back to the place where it began!


Deb

Deb Sparks

Job Title: Deputy Manager

Joined: 2004

I started working as a carer doing night shifts when my children were small, and despite having never done care work before I quickly found that it was a job I loved. I worked in various settings before starting my Nynehead Court career in 2004. I worked as a care assistant, initially at night before transferring to the day shifts, and I was encouraged to undertake various qualifications culminating in NVQ 5.


I am now the Deputy Manager and thoroughly enjoy my job. I love being part of a great team looking after fantastic residents, it feels like my second family.


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Sue Manning

Job Title: Administrator

Joined: 1991

I started working at Nynehead Court as a carer on day shifts in February 1991. After a few years and completing my NVQ in Health & Social Care I became a Senior Care Co-ordinator, I enjoyed coming to work and caring for our residents. In 2015, after having an operation on my knee that did not go as planned I returned to work but helping in the office. I was offered the Administrator role, and did some external bookkeeping classes to help me. I absolutely love the job I am doing now and working with a great team here at Nynehead Court.


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Justin Cole

Job Title: Head Gardener

Joined: 2001

I completed a YTS in Horticulture at Cannington College and my day release placement was at a Care Home, working with the Head Gardener on their 9 acres of formal gardens. I hold NVQ Levels 1 and 2 and a City & Guilds qualification in Amenity Horticulture. I worked at the home for 4 years before moving to Monkton Elm Garden Centre, where I worked for 3 years in Commercial Horticulture and gained valuable experience of plants and the industry.


I joined Nynehead Court in 2001 as Assistant to the Head Gardener, and during this time I gained the Advanced National Certificate in Horticulture (Level 3) and took the RHS General Exam. I became Head Gardener in 2009, and now look after the home's impressive 18 acres of historic parkland.


I have been at Nynehead Court for over 19 years and love the history of the gardens, which I share with residents and visitors. Some of the trees are over 400 years old and are a joy to be around.


Frequently Asked Questions about Nynehead Court

What types of Care is Nynehead Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nynehead Court provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Nynehead Court have?

There are 38 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Nynehead Court?

Own Furniture if required, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nynehead Court to the centre of Wellington?

1.4 mile(s) as the crow flies, distance by road may be significantly further.