Nynehead Court

Nynehead, Wellington TA21 0BW
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8.9 44 Reviews
  • Nynehead Court, Wellington
Nynehead Court is at the hub of a registered care centre from where a warm and friendly staff team can meet all aspects of care for older people, including: residential, respite and short stay accommodation at The Court. Dementia care and day care can be provided in the Mulberry Wing.

The Court’s communal areas have been refurbished to a very high standard, with further work planned. The all-inclusive fees at The Court cover transport, therapies, wine and aperitifs, and a full programme of events including regular classes, talks, and events.

Nynehead Court has 13 acres of tailored parkland which provide much of the home’s fruit, vegetables and flowers; and also contains an icehouse, parterre, pinetum, orangery, and sculpture park, which opened in 2015 and continues to expand.

Retirement Housing is also available with eleven one and two bedroom Mews properties within the grounds of Nynehead Court. Mews owners can purchase care and support from Nynehead Court and can move into the home if needs increase in the future.

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Care Provided by Nynehead Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Owner
  • Nynehead Care Ltd
  • Person in charge
  • Jo Fenn (Manager)
  • Admission Criteria
    • by assessment
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for Nynehead Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £2,000
    • Self-Funded Residential Dementia Care £1,400 – £2,000
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400

  • Respite care is charged at £1,500 per week for the first 2 weeks, and reverts to standard room rates if the respite stay is more than 2 weeks. This is re-assessed after a month.
  • (these prices are only a guideline, please contact Nynehead Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Nynehead Court has ample parking.


Nynehead Court Reviews (44)

Total of 44, showing 21-40
8.9

Nynehead Court has a Review Score of 8.9 (8.882) out of 10, based on 5 reviews in the last 2 years. Over all time Nynehead Court has 44 reviews.

Overall Experience

  • 37
  • 7
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Date Published

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39

Review from J P (Niece of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Uncle is very clean, tidy and looked after very well. I moved him from another care home, and I'm very pleased with the decision.

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Review from J R (Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Assistance from staff on the first day, I was introduced to other residents upon my arrival. I had a choice of being served with meals in the bedroom but as I was put on the top floor, I had to wait. Was unable to shower or use bath, was awkward.

Reply from Angela Watkins, manager at Nynehead Court

Dear Sir, I am sorry we were unable to offer you a short stay room with a full bathroom. Should you wish to stay with us again, we will try to support you with the facilities in the assisted bathrooms, if your own room does not have all you require.
Yours sincerely, Manager


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Review from P B (Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with my stay here. They have maintained a high standard of cleanliness and I have found the staff to be nothing but kind, helpful and cheery. I would have no hesitation in recommending these facilities to others.

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Review from David S (Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a comfortable, large country house, with excellent facilities, set in a large garden and park, giving easy access for walking exercise. The bedrooms are large and comfortable. The food is adequate and regular and of reasonable variety. The caring is EXCELLENT - very friendly and efficient.

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Review from Phyllis E (Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a first floor room over the front door with a window that opened, a small (very) fridge that worked, a radiator that was always on in the winter, a colour television and two pictures of my own hanging on the walls.
Played a lot of croquet on a really good PROPER croquet lawn. There are plenty
of paths in the park for walking. The house has it's own minibus so there are various outings to the coast or various country houses.

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Review from Elizabeth W (Daughter of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nynehead was really good at taking my mother in from the hospital, have looked after her in her convalescence with great care and now as a resident. Have helped her move rooms and instal Sky without any fuss. We are really pleased with the care and attention she is getting.

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Review from J W (Wife of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed the time spent at Nynehead, was very comfortable and well looked after.

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Review from Ken W (Friend of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend has recently moved into Nynehead Court and we have visited her on a number of occasions. It is a handsome building with many rooms and in a gorgeous setting. We were struck by the easy friendliness of ALL THE STAFF led by the very hands-on manager, whose calming persona spreads throughout all
operations. A visit here is like entering a well-run hotel where residents become friends of the staff and involve themselves in various activities which happen in and around Nynehead Court.


We enjoyed a walk through the magnificent gardens, listed by English Heritage, and visited the village church just a short distance from the front doorway.


My wife and I are well impressed with this care home. It is a smooth operation, with staff calmly handling guests using dignity and individuality. Our friend was enticed with the food offerings, properly created on the premises. Proof indeed that it is possible to grow old in fine style. This place is on our list, when the time comes.


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Review from Sheila R (Friend of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is in a small village.
The management and staff make every effort to ensure the home's residents are part of the village community by taking them to events in the Memorial Hall and by inviting residents to events they put on for residents.
Staff always knock on residents' doors before entry
and are always polite to visitors.
Activities are varied and cater to residents' tastes.
The grounds are beautiful and there is a buggy to ensure the less able can get out.
A 'friends' group support individual activities and help with activities.

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Review from A R (Daughter of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Nynehead for the past two and half years, having moved from the family home it was obviously a difficult adjustment. The staff have been particularly caring and welcoming and she has become very fond of many of them. She is very sociable and joins in as many activities as possible,
and particularly enjoys the interaction with the wider community including the friends of Nynehead, the regular art classes, visits from local musicians, school children and all the outings organised by the wonderful activity team, including fish and chips at the seaside!
She is particularly pleased to continue her bridge playing and to be able to enjoy the gardens.

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Review from S S (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nynehead court have looked after my father exemplary. He was with them for approximately 17 months before he passed away. dad loved our walks around the beautiful grounds and the Mulberry unit looked after his extra needs with great care and attention. He wasn't always the easiest to care for. Thank
you, Nynehead Court for all you did for my father

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Review from M C D (Son of Resident) assisted by family/friend published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well taken care of at Nynehead following a week in hospital. the staff were friendly and attentive and took care of all my needs.
Beautiful location with extensive gardens and plenty of entertainment.

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Review from Henry W (Son of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father, age 93, has been at Nynehead Court for nearly two years, and they have treated him with remarkable generosity, especially finding him a place to pursue his painting, which he has done professionally all his life. This has put a fresh spring in his step (literally and metaphorically). The
staff are wonderful to him and are looking after him brilliantly.

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Review from David P (Son of Resident) published on 24 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 5 very happy years living in Nynehead Mews making use of the excellent care provided by Nynehead Court when she required it. She also very much enjoyed all the entertainment and trips organised for the residents. As dementia became more of a problem for her, she moved into an apartment
in Nynehead Court. This was an easy move as she was familiar with all the staff and layout of the house. She was beautifully looked after in her final few months.

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Review from Nikki R (Daughter of Resident) published on 23 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has found it hard to accept her loss of independence, but as she could no longer look after herself well or safely in her own home and as a sociable person, Nynehead Court has proved an excellent solution.

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Review from Peter P H (Son of Resident) published on 20 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nynehead provides excellent all round facilities and all staff are professional and work hard to ensure that my mother enjoys the best quality of life. This reflects a general thoughtful and respectful approach which balances the provision of appropriate care with concern to ensure a high degree of
independence and dignity.

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Review from John (Son of Resident) published on 20 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Nynehead Court after over 6 months in and out of hospital. He was very well cared for and although our family knew that my father was terminally ill, we were greatly comforted to know that he was supported by the wonderful caring staff and in the beautiful surroundings at Nynehead Court.

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Review from John L (Son of Resident) published on 20 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident at Nynehead Court for 3 years, where she was extremely happy and very well looked after. When she was first admitted, she moved under pressure from her children, firm in the belief that she would not like the environment. However, within two weeks she had wondered why
she had not made the move earlier!


The setting and grounds are truly gracious but it is the genuine friendliness of all the staff, which sets Nynehead Court on a pedestal. Nynehead Court is not like a care home at all, it is a hub of activity and a genuine part of the local community where fetes, concerts, big breakfasts, hunt meets, art exhibitions, displays, classes, community meetings and numerous events are held to ensure that the residents are a part of the outside community. There are also daily outings to places of interest and a regular changing calendar of activities to keep residents interest in whatever they like.


Nynehead Court is special in every respect.


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Review from Mark (Son of Resident) published on 20 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As you enter Nynehead Court you feel like you are entering a stately home but it still has a comfortable, homely feel about it. It is situated in lovely grounds. When I visit my mother there is always a relaxed, genuine welcome from the staff. I feel quite at home sitting in her room, as it is filled
with her own furniture, or accompanying her to meals in the dining room. The management and staff are friendly, relaxed and attentive and, more important than anything else, very caring.
My mother moved into Nynehead Court about two and a half years ago when she could no longer cope at home. She participates in many of the activities and outings and attends Sunday service at All Saints church which is in the grounds of Nynehead Court.
She tells me, "If you do need to live in a residential care home, this is the best one to be in."

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Review from V L L (Daughter-in-law of Resident) published on 20 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first found Nynehead Court because after researching more than 20 care homes, it was the only one willing or able to offer short term respite care when we needed it for my elderly father in law. After a month's stay, we realised that Nynehead offered a much better living arrangement for him than
we could provide in our own home so we moved him there permanently. This has been an excellent decision, he is cared for, his meals are prepared to his satisfaction, he has activities and entertainment and a lovely garden in which to roam. We know he is safe. The staff are friendly and responsive to our inquiries and requests and although the cost is high, the financial arrangements are fair and clearly documented.

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Current Review Score: 8.9 (8.882)

Overview of Review Score

The Review Score of 8.9 (8.882) out of 10 for Nynehead Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.814 for Nynehead Court is calculated as follows: ( (48 Excellents x 5) + (11 Goods x 4) ) ÷ 59 Ratings = 4.814

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.068 Points relating to the number of positive Reviews for Nynehead Court is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 5 Positive Reviews ÷ 8.8 = 0.568

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Jo

Jo Fenn

Job Title: Manager

Joined: 2019

Jo actually began her career at Nynehead Court at the age of 14, working at weekends delivering tea trays and washing up. She worked at Popham House in Wellington when it was a home for blind people after completing work experience, and at this stage the home was owned by the County Council. She has continued to work in the care sector ever since, mainly with Somerset Care, and for the past 16 years she has managed various care homes for them.
Jo's career has come full circle and has brought her back to the place where it began!


Deb

Deb Sparks

Job Title: Deputy Manager

Joined: 2004

I started working as a carer doing night shifts when my children were small, and despite having never done care work before I quickly found that it was a job I loved. I worked in various settings before starting my Nynehead Court career in 2004. I worked as a care assistant, initially at night before transferring to the day shifts, and I was encouraged to undertake various qualifications culminating in NVQ 5.


I am now the Deputy Manager and thoroughly enjoy my job. I love being part of a great team looking after fantastic residents, it feels like my second family.


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Sue Manning

Job Title: Administrator

Joined: 1991

I started working at Nynehead Court as a carer on day shifts in February 1991. After a few years and completing my NVQ in Health & Social Care I became a Senior Care Co-ordinator, I enjoyed coming to work and caring for our residents. In 2015, after having an operation on my knee that did not go as planned I returned to work but helping in the office. I was offered the Administrator role, and did some external bookkeeping classes to help me. I absolutely love the job I am doing now and working with a great team here at Nynehead Court.


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Justin Cole

Job Title: Head Gardener

Joined: 2001

I completed a YTS in Horticulture at Cannington College and my day release placement was at a Care Home, working with the Head Gardener on their 9 acres of formal gardens. I hold NVQ Levels 1 and 2 and a City & Guilds qualification in Amenity Horticulture. I worked at the home for 4 years before moving to Monkton Elm Garden Centre, where I worked for 3 years in Commercial Horticulture and gained valuable experience of plants and the industry.


I joined Nynehead Court in 2001 as Assistant to the Head Gardener, and during this time I gained the Advanced National Certificate in Horticulture (Level 3) and took the RHS General Exam. I became Head Gardener in 2009, and now look after the home's impressive 18 acres of historic parkland.


I have been at Nynehead Court for over 19 years and love the history of the gardens, which I share with residents and visitors. Some of the trees are over 400 years old and are a joy to be around.