Portcullis House

The Embankment, Langport TA10 9RZ
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9.7 33 Reviews
  • Portcullis House, Langport
Portcullis House, based in Langport, has built up a modern care service by focusing on quality and person-centred provisions, within a homely and welcoming atmosphere where residents are supported in remaining active and independent.

The home has been purpose-built and caters for many specialist needs, including dementia care, which has been made possible thanks to strong training and investment.

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Care Provided by Portcullis House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Daykin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Portcullis House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,330 – £1,530
    • Self-Funded Residential Dementia Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Dementia Care £1,330 – £1,530

  • Portcullis House fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Portcullis House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Portcullis House Reviews (33)

Total of 33, showing 1-20
9.7

Portcullis House has a Review Score of 9.7 (9.706) out of 10, based on 12 reviews in the last 2 years. Over all time Portcullis House has 33 reviews.

Overall Experience

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Date Published

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Review from Jacqueline J (Daughter of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had become very lonely living alone and she was isolated due to declining mobility. Dementia and Alzheimers was also taking hold. Despite my brother and I's best efforts to keep her in her own home (we did not live nearby) she was no longer safe or happy.
After living in the same house for over
60 years, we were concerned that mum would not settle into a care home. We need not have been concerned as mum settled into life at Portcullis House very quickly. She enjoys the companionship, activities, food and regular hot drinks and sweets treats. She is always clean and tidy. Portcullis House is 'homely' and comfortable. When the weather is bright, mum enjoys sitting in the conservatory where she watches the birds (as she previously did in her own home).
I have only ever seen staff be kind and courteous to mum (and to the other residents and to me). We are so pleased that we chose Portcullis House for mum. It is a huge relief to us that mum is safe, warm, well fed and happy.

Reply from Somerset Care, Somerset Care at Portcullis House

Thank you so much for your kind words about the care your Mum receives at Portcullis House. We are so pleased that she feels settled and at home with us, and is able to continue doing the things she loves. It means the world to us that, in supporting her care needs, we are also able to provide some much-needed comfort and reassurance for her family. We look forward to seeing you again soon.


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Review from T H (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently enjoyed Christmas Day with my Dad at Portcullis House. It was a privilege to be included in the home's festivities. The skilled and dedicated staff worked tirelessly to ensure the residents enjoyed a special and joyous day. There were thoughtful gifts for everyone and a wonderful, traditional
Christmas lunch with all the trimmings.
The calm and nurturing ethos of the home shone through as it does each and every day.

Reply from Somerset Care, Somerset Care at Portcullis House

Thank you for sharing your lovely feedback for Portcullis House. We love to celebrate events and occasions with our residents, and it was a pleasure to spend Christmas Day in the company of yourself and your father. We will share your kind words with the team. Best regards, Somerset Care


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Review from Jenny P (Daughter of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96 years old mother had to move into care in 2024 as she was no longer safe in her own home. Thanks to the care, compassion and professionalism of all staff she settled in very quickly. Staff take time to understand and meet her needs. All residents are treated as individuals, with respect and dignity.
Varied and stimulating activities are provided but residents have a choice to join in. Visitors and dogs are welcome. A homely atmosphere prevails with lots of care, laughter and kindness.

Reply from Someset Care, Somerset Care at Portcullis House

Thank you for taking the time to leave such lovely feedback for Portcullis House. It means a lot to us that your mother is settled and feels at home, and that you feel warmly welcomed when you visit. We will share your kind words with the whole team.


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Review from Dave B (Son of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting an elderly mother into a residential home is always daunting. All the staff at Portcullis House made this task much easier. They are friendly, kind and helpful. Mum settled in well, loves the excellent food and especially enjoys the varied visits out and the games and activities provided. Dare
I say a home from home. It makes our life better knowing that she is in safe and friendly hands.

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Review from Philip B (Brother of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience, Portcullis appears to be a good, well-run care home with friendly, caring and helpful staff. My only minor observations are:-
1 - The overall accommodation is a little cramped and my Brother's room is not ensuite. His previous room, in a different care home with the same company,
was ensuite.
2 - When phoning residents there appears to be nowhere private to have a conversation given the range constraints of the mobile handset used by the residents.
3 - Management responses to emails can be slow and on the odd occasion, unanswered.

Reply from Somerset Care, Somerset Care at Portcullis House

Many thanks for leaving a review for Portcullis House. We're delighted to read your kind words about our care team and the running of the home. We were, however, surprised to read other elements of your feedback. We are always keen to further improve the service that we offer to your brother and our other residents, and so would welcome the opportunity to discuss these points with you. Please do get in touch with a member of the team if you would like to do so. Best regards.


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Review from W A (Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here as a new resident at Portcullis House in September 2023 - long enough to obtain a balanced picture of life here. While nowhere is perfect, Portcullis House offers an experience in the day-to-day running of the home which is very good, going a long way to achieving such an aim.
I find all
of the staff are friendly and helpful and efficient and calm. The food here is of a high standard taking into account the scale of catering required. As I am here for life I am happy to be part of the community, knowing that they are doing their best for me.

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Review from M B (Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think everything to help residents is very good. I would definitely recommend it to other future residents and the meals here are brilliant.

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Review from H H (Sister of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Portcullis House is welcoming and with no unpleasant smells. The staff are caring, sympathetic and very understanding of the residents. It is a lovely homely atmosphere. My brother's room is light and airy and kept spotlessly clean. I am always greeted with friendliness and any concerns about my brother
are sympathetically addressed. I feel happy in the knowledge that my beloved brother is being well cared for.

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Review from Lisa N (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that Portcullis House is run by lovely staff who care for my mum with love.

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Review from A B (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all members of staff to be very helpful to both my mum and the rest of my family. They are also very friendly when we visit and keep me well-informed of things I need to know.

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Review from Colin B (Son-in-law of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found every aspect of the services provided by Portcullis House to be first class.
My mother-in-law is very happy, contented and well-cared for as she often mentions to us.
When visiting we find the staff very welcoming and courteous.
My mother-in-law's room is always clean and obviously
well-maintained.
Overall we would rate Portcullis House as excellent.

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Review from P T (Daughter of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming friendly care home where you feel part of the family and the staff know the residents, their likes and dislikes. Carers passing an open door will always converse with residents and nothing is too much trouble. Fresh flowers appear in rooms and pet dogs accompany some staff making a welcome
visit to the residents. Even lambs visited early in the years! Good food, good homely care and when a parent says "I like it here" and they do 'look after my mum so well - it is the right place' you know they are happy and content.

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Review from D M (Niece of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt is extremely happy in Portcullis Care Home

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Review from Sue C (Daughter-in-law of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law has been at Portcullis House for a few years. Excellent management and running of the home. All staff really lovely. We are kept informed of Mother-in-law's health with frequent emails. It has been hard during the pandemic but we are just glad she is at Portcullis being kept safe and well.
More importantly, loved. Thanks to all the staff.

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Review from L L (Wife of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff. Needs more fresh air let in! Not much info given as to activities that my husband does? Need to know more about how he is and what he does all day?

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Review from Jo M (Daughter of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting a loved one into a care home can be very traumatic, especially when they are unable to communicate themselves. However, the staff at Portcullis supported us and gave us confidence that Dad was going to be well cared for and happy. We are so pleased that he has settled well and is obviously being
helped during a difficult time for all of us. They have been excellent communicators, friendly, professional and kind.

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Review from M R (Son of Resident) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to my mother was excellent. The carers were always kind and considerate to my mother and her visiting relatives. Whenever she was ill or needed medical assistance, they were always quick to respond. She was always happy and contented with every aspect of the home, enjoyed any days out
that were organised and treats provided in house. Thank you.

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Review from Liz S (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has stayed at Portcullis House for the last 7 months. I am so pleased she is here. Mum is very happy and has nothing but praise for the lovely staff. It has been a very hard time for everyone. We can only thank all the staff for the care and attention they give.

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Review from Susan C (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Portcullis House for a number of years now and as a family, we are extremely pleased with the level of care and support she receives and even more so in the last year (2020) as due to national lockdowns we were not able to visit and be part of her life as much as we
would wish. The staff make me feel most welcome and are very accommodating if I need to talk about any concerns or need any advice etc. As for my mother, she’s always smiling and happy when we visit and is very contented and happy with all the members of staff that interact with her.
Portcullis House staff have become an extended part of our family life and we highly recommend and value the team.

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Review from Alison R (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Portcullis House is a care home with a capital C in care. My mum is looked after with the most care and understanding that l could possibly wish for. As soon as you walk through the door you can feel the warmth from everyone who works there. There is nothing they won't do to make my mum's stay a pleasure.
I receive regular updates on how's she's doing and if l need a chat there is always a friendly voice on the other end of the phone. Can't fault the home at all we were so lucky to find a room when she needed one.

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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Portcullis House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Portcullis House is calculated as follows: ( (105 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 143 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Portcullis House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Nicola

Nicola Daykin

Job Title: Registered Manager

Welcome to Portcullis House from both myself and the staff team.


Portcullis House has a friendly, welcoming and homely atmosphere throughout. We are a well-established home with a dedicated staff team, providing a high standard of care at a relaxed and comfortable pace. We aim to support you to maintain independence, although help is always at hand. Various activities are provided throughout the day, or you can relax and enjoy the peace and tranquility of our extensive gardens, sitting by the bubbling water feature, under the shade of the leafy trees or sitting beside our shingle beach feature garden.


We provide care and support to meet many needs. Please feel free to call the home and book a virtual tour to sample the warm, friendly atmosphere and hospitality.


Frequently Asked Questions about Portcullis House

What types of Care is Portcullis House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Portcullis House provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Portcullis House have?

There are 42 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Portcullis House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Portcullis House to the centre of Langport?

0.1 mile(s) as the crow flies, distance by road may be significantly further.