Portcullis House

The Embankment, Langport TA10 9RZ
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9.7 33 Reviews
  • Portcullis House, Langport
Portcullis House, based in Langport, has built up a modern care service by focusing on quality and person-centred provisions, within a homely and welcoming atmosphere where residents are supported in remaining active and independent.

The home has been purpose-built and caters for many specialist needs, including dementia care, which has been made possible thanks to strong training and investment.

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Care Provided by Portcullis House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Daykin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Portcullis House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,330 – £1,530
    • Self-Funded Residential Dementia Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Dementia Care £1,330 – £1,530

  • Portcullis House fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Portcullis House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Portcullis House Reviews (33)

Total of 33, showing 21-33
9.7

Portcullis House has a Review Score of 9.7 (9.706) out of 10, based on 12 reviews in the last 2 years. Over all time Portcullis House has 33 reviews.

Overall Experience

  • 27
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Date Published

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Review from Vikki B (Niece of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All my worries and concerns about my Auntie moving into a care facility were completely alleviated on day 1 by the wonderful Carers and staff at Portcullis House. Right from the offset, everything was explained so clearly. Communication on all aspects of my Auntie’s care, in particular with regards
to Covid, is superb, and they are always happy to receive my calls and emails. My Auntie has flourished since she moved here 6 months ago, the staff’s patience and understanding of her condition and quirks is what you would hope from another family member. I highly recommend Portcullis House for all levels of care.

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Review from C H (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my mum for the 1st time since Feb due to lockdown, I was met by a nice lady carer who took my temperature and kitted me out in PPE, as I hadn't seen mum for so long I was concerned how she would be, but when she came out she looked so well and she was extremely happy. We had a great
45 mins and I left happy that mum was happy being cared for thank you Portcullis House.

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Review from B B (Wife of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A delightful home from home delivering warmth and caring of a high standard by lovely staff where nothing is too much trouble and all questions answered.
My beloved husband of 57 years has settled well in his new environment, giving me peace of heart and mind for the first time ever on having to leave
his care in hands other than mine. Thank you Portcullis House and all involved.

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Review from W G (Sister of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel as a family that my sister is being well cared for at Portcullis House with all staff showing care and friendship to both resident and family - nothing is too much trouble for them.
The Activities Team have a very clever way of involving those residents who wish to participate and keep their
attention for maybe an hour taking part in a quiz or simply talking about the past.
Portcullis House is blessed with an excellent staff who all work together.
We could not have found a better residential home for my sister.

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Review from S G (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting the care home for the first time I was extremely impressed with the support and professionalism of the manager and care staff involved with the care of my father with his dementia. Having not seen my father for many years this first meeting was handled with care, laughter and love and I
can't thank the staff enough for the happy outcome. I have absolute respect for the job they do.

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Review from M A (Sister of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have only visited a few times but the staff are very friendly and helpful. They seem to care for the residents well and are kind. The place is very well kept and has a good atmosphere.

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Review from Susan P (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When myself and my family needed help the staff were there for us and nothing is too much trouble.

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Review from Nicola F (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice airy home in a nice setting with well-maintained gardens and buildings. Inside the home is well laid out and always clean and tidy. The staff are excellent and are always pleasant and helpful and really care for the residents.

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Review from Wendy D (Daughter of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father attended one weeks respite. This was his first experience of this. He is 89 with vascular dementia. I am very grateful for the care he received. The staff demonstrated extreme kindness, care and reassurance. He appeared to receive excellent personal care and enjoyed the social contact, which
has been sadly lacking in his own home. He was disturbed by some behaviour and demands of other severely sick residents who had complex needs. This was the only negative of his first week of care in a residential setting. Thank you to Portcullis House and staff.

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Review from Caroline L (Wife of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Portcullis is a very welcoming place. The staff are extremely kind and helpful, not only to the residents but to visitors and close family. When my husband was ill and needed to go to hopsital the paramedics were very complimentary of the efficiency of the home in dealing with him. There are some small
issues but if I mention they are dealt with and on the whole, I think it is a very pleasant and happy place for him.

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Review from Kate S (Daughter of Resident) published on 21 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went to stay at Portcullis House for rehabilitation before returning home following a stay in the hospital. Unfortunately, a few days later he fell ill with an unrelated illness. The care he received from the staff at the Home was excellent, and we felt assured that he was in good hands. He recovered
following a course of medication and is now fighting fit again. The respite rooms are small but adequate for the residents' needs and are kept clean and tidy. He was delighted with the quality of the food and care he received and would be more than happy to go back to Portcullis House again for respite care.

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Review from Peter B (Friend of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is large which gives residents room to move about and this is a good thing because less room to move about can cause residents to become moody.

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Review from Paul D (Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all staff to selfless, dedicated and caring as well as friendly, helpful and professional.

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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Portcullis House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Portcullis House is calculated as follows: ( (105 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 143 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Portcullis House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Nicola

Nicola Daykin

Job Title: Registered Manager

Welcome to Portcullis House from both myself and the staff team.


Portcullis House has a friendly, welcoming and homely atmosphere throughout. We are a well-established home with a dedicated staff team, providing a high standard of care at a relaxed and comfortable pace. We aim to support you to maintain independence, although help is always at hand. Various activities are provided throughout the day, or you can relax and enjoy the peace and tranquility of our extensive gardens, sitting by the bubbling water feature, under the shade of the leafy trees or sitting beside our shingle beach feature garden.


We provide care and support to meet many needs. Please feel free to call the home and book a virtual tour to sample the warm, friendly atmosphere and hospitality.