Pulsford Lodge

North Street, Wiveliscombe, Taunton TA4 2LA
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9.2 31 Reviews
  • Pulsford Lodge, Taunton
Pulsford Lodge is located in the foothills of the Brendon and Quantock hills, a scenic environment to enjoy comfortable long-term accommodation, or respite care.

Together with a high standard of personalised care, the home supports an active lifestyle that embraces personal interests, for example arts and crafts, reminiscence, music and movement, life story activities, and a popular gardening club.

Staff are well-qualified and the service benefits from ongoing training to remain up to date with the latest developments in care.

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Care Provided by Pulsford Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Alison Bailey (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Pulsford Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,330 – £1,530
    • Self-Funded Residential Dementia Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Dementia Care £1,330 – £1,530

  • Pulsford Lodge fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Pulsford Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Pulsford Lodge Reviews (31)

Total of 31, showing 21-31
9.2

Pulsford Lodge has a Review Score of 9.2 (9.173) out of 10, based on 7 reviews in the last 2 years. Over all time Pulsford Lodge has 31 reviews.

Overall Experience

  • 28
  • 3
  • 0
  • 0
  • 0

Date Published

31
0
5
7
24

Review from Linda H (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mother from East Anglia when my step father died as my mother had dementia and I wanted her to enjoy her last years being spoilt. I viewed many care homes and Pulsford Lodge fitted the bill perfectly.
Mum had her hair done, her nails painted, regular reflexology and endless activities and
social events. Mum was always cared for to a very high standard with regular updates from friendly staff who always showed the utmost respect and professionalism. It was not until Mum died in June this year that I realised what an amazing four years she had and what a fitting end to her life they provided.

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Review from G M (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care. The staff showed great love and respect for my mother. The way they dealt with her last few days was wonderful.
I would not hesitate to recommend Pulsford Lodge to anyone seeking a high-quality care home.

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Review from Michael C (Son of Resident) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Pulsford Lodge for a year now, during which time she has received excellent care. I have been impressed by all aspects of the home, not least of which was the friendliness of the staff, the cleanliness of the light and airy premises and the very pleasant dining room. Most importantly,
my mother has been so content there and so well looked after that I would not hesitate to recommend Pulsford Lodge, a care home that really cares.

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Review from Susan M (Mother of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved here approximately ten weeks ago. My mother has settled very well and says everyone is extremely kind and patient. My mother has remarked of how the tables are set out, also the care and attention to detail - more like a hotel was her description. I have found both the management and
staff very helpful on every aspect. They inform me if my mother is at all unwell or concerned about anything at all. I feel the care and attention cannot be improved upon. As a family, we are very happy that Mum feels secure, well cared for and loving her surroundings.

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Review from Pauline M (Daughter of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came back to Pulsford Lodge after been in hospital with a broken hip and arm and although she still has difficulties getting up and down from her frame, the staff are so patient with her and encourage her all the time. I thought mum would go back in her shell and stay in her room all the time,
but within a few days of being back, she was going to the dining room for lunch and then sitting in one of the lounges. I was very impressed.

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Review from Joe G (Son of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know that my father has not made life easy for the team - but all contact (telephone calls, emails) have been professional and compassionate. Dad has put on weight and his clothing and general appearance has improved noticeably since he arrived at Pulsford. Visitors have always reported how well they
are looked after and the facility to have guests for lunch is generous and appreciated. I received regular updates and I am in no doubt that dad is receiving the best possible care.

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Review from V F (Niece of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been at Pulsford Lodge for several years now. She has always been looked after very well. The staff are always very friendly and helpful. They always let me know if they have the doctor in and there is a problem. If I had concerns about her I know that I could always go and discuss it with
the staff.

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Review from Pete M (Son of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pulsford Lodge continues to offer both physical and emotional care to both of my parents. They are very proactive, anticipating possible problems then performing effective solutions. All the staff appear to be involved with all residents. You can ask anyone a question and they always know the answer
or know someone who does. Effective communication is obviously a high priority for them. They are in regular contact with us on days we are unable to visit and this provides us with reassurance.
We have highly recommended Pulsford Lodge to other families looking for care for their loved ones.

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Review from Norman C (Husband of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my experience, I find Pulsford Lodge to be very clean, well run and staff extremely friendly and caring.

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Review from Ian H (Son of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always enjoy my visits.

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Review from Kevin M (Grandson of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran required respite care at the home. From initial enquiry, the care and attention to detail has been great. The manager of the home is experienced and always available. Staff are polite and attentive. A care home manager myself I was looking for the best care home to place my gran and I found
it, Pulsford Lodge.

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Current Review Score: 9.2 (9.173)

Overview of Review Score

The Review Score of 9.2 (9.173) out of 10 for Pulsford Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Pulsford Lodge is calculated as follows: ( (63 Excellents x 5) + (20 Goods x 4) ) ÷ 83 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.414 Points relating to the number of positive Reviews for Pulsford Lodge is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 7 Positive Reviews ÷ 9.8 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Alison

Alison Bailey

Job Title: Registered Manager

I am very priviliged to work in the home of our residents at Pulsford Lodge. I firmly believe that I work in their home, they don’t live in my workplace. I always tell them that I am here to keep the lights on and make sure everything runs as it should, but ultimately this is their home and we work to their rules. They have a say in everything – from personalising their rooms to choosing the activities they would like to take part in. Pulsford Lodge is very much a home, not a hotel, and we want our residents to feel at home here, and their loved ones to feel safe in the knowledge that they are being well cared for.


I started out in care when I completed work experience in an elderly care setting when I was just 15. It was at that point that I realised how valuable and rewarding it is to care for our older generations, and how much you can learn from the stories and life experience of care home residents. It absolutely makes my day to have a conversation with one of our residents – we both get so much from it. I love knowing that if I have made just one person smile, I have changed the course of their day for the better, and that is what I am here to do.


My overriding passion is around dementia care, and changing attitudes about those who live with dementia. Dementia is not something to be ashamed of, and at Pulsford Lodge I have seen first hand how our residents who live with dementia are so full of life and capable of achieving so much. My role is to support our residents to live the life they choose, support their loved ones in understanding and effectively communicating with them, and to get people talking about what living with dementia really means.