I cannot begin to say how wonderful she is cared for and it gives the family such peace at mind
Yvonne S (Daughter of Resident)
the staff at Cedar Lodge have provided my mum with the utmost care and love every single day.
Dan P (Son of Resident)
Being here staff accepted me for me. They never judge. Their support is amazing.
Jemma D (Resident)
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Cedar Lodge has a Review Score of 9.7 (9.698) out of 10, based on 24 reviews in the last 2 years. Over all time Cedar Lodge has 59 reviews.
Review from Shauna Q (Daughter of Resident) published on 4 October 2023
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Reply from Matthew Parrish, Home Manager at Cedar Lodge
Thank you so much for your lovely review! I've heard all about your wonderful celebration! I'm so pleased we were able to help and our staff are humbled by your family's warm welcome and hospitality.
See you soon and take care, Home Manager.
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Review from A H (Daughter of Resident) published on 7 September 2023
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Reply from Matthew Parrish, Home Manager at Cedar Lodge
Thank you for your kind words and fantastic review. This means so much to us all at Cedar Lodge. I hope to see you all at our Summer Tea Party this afternoon!
Take care.
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Review from Conchita C (Daughter of Resident) published on 1 September 2023
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Reply from Matthew Parrish, Home Manager at Cedar Lodge
Dear Conchita,
Thank you so much for your kind words, support over the years and review. I will be sure to pass this review to our team at Cedar Lodge.
See you all soon
Take care.
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Review from Simon P (Son of Resident) published on 22 August 2023
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Reply from Caroline Walton, Quality & Compliance Manager at Cedar Lodge
Dear Simon, Thank you for your kind words regarding Cedar Lodge. We are pleased you are happy with the care of your Mum and that you feel it's the best care.
Kind regards
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Review from David W (Son of Resident) published on 19 August 2022
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Reply from Pip Harris, Marketing Manager at Cedar Lodge
Thank you so much for taking the time to write this lovely review of our Cedar Lodge Care Home. It is wonderful to hear that your dad is being so well cared for by our staff team who always go the extra mile. I will pass your kind words on to the manager and staff as I'm sure they'll be delighted to hear your great feedback. Take care.
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Review from Eric C (Husband of Resident) published on 9 August 2022
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Reply from Leila Sharkey, Operations Manager at Cedar Lodge
Thank you so much for your kind words. We are so delighted that your wife is happy and has made new friends. We understand how difficult it was for you, and it's been a pleasure for us to be able to help and put your mind at rest.
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Review from Dennis C (Brother of Resident) published on 3 August 2022
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Reply from Leila Sharkey, Operations Manager at Cedar Lodge
Thank you so much for taking the time to write a review and your kind words, which will be shared with the team. It is so lovely to hear such great feedback.
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Review from Susan H (Daughter of Resident) published on 13 September 2021
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Reply from Matthew Parrish, Home Manager at Cedar Lodge
Dear Susan.
Thank you for your kind words and review, this means so much to everyone at Cedar Lodge.
It's wonderful to hear how our service is valued by loved ones.
We continue to strive for excellence and value feedback at any time.
Take care.
Matthew and team.
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Review from David G (Son of Resident) published on 24 December 2020
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Reply from Immacolata Jacobs, Media Marketing at Cedar Lodge
We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the care and support received by your mother. Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure that all the team are aware of your comments and feedback.
Kindest regards.
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Review from Michael H (Son of Resident) published on 10 March 2020
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Reply from Immacolata Jacobs, Media Marketing at Cedar Lodge
We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the care and support received by your mum. Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure that all the team are aware of your comments and feedback. Kindest regards.
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Review from Amanda H (Daughter of Resident) published on 10 March 2020
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Reply from Immacolata Jacobs, Media Marketing at Cedar Lodge
We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the care and support received by your dad.
Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure that all the team are aware of your comments and feedback. Kindest regards.
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Review from Sue C (Daughter of Resident) published on 10 March 2020
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Reply from Immacolata Jacobs, Media Marketing at Cedar Lodge
We greatly appreciate the time you have taken to complete this wonderful review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. So I will personally ensure that all the team are aware of your comments. All the very best.
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Review from Maria H (Granddaughter of Resident) published on 25 October 2019
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Review from I C (Partner of Resident) published on 2 October 2019
Submitted via Postal Card •
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Reply from Immacolata Jacobs, Media Marketing at Cedar Lodge
Thank you for your lovely comments Irene and supporting us all over the years.
We look forward to seeing you soon; the kettle is always on at Cedar Lodge.
With fond memories, Matthew Parish.
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Review from Peter A (Wife of Resident) published on 24 September 2019
Submitted via Postal Card •
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Reply from Immacolata Jacobs, Media Marketing at Cedar Lodge
Thank you for taking the time to write your lovely review of Cedar Lodge. Our staff take great care and respect when providing care for our residents and it's so lovely to read such lovely comments, which I shall be sure to share with them. Kindest regards.
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Review from Yvonne S (Daughter of Resident) published on 18 September 2019
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Reply from Immacolata Jacobs, Media Marketing at Cedar Lodge
Thank you for taking the time to write your lovely review of Cedar Lodge. Our staff take great care and respect when providing care for our residents and it's so lovely to read such lovely comments, which I shall be sure to share with them. It can be a difficult decision when moving a loved one into a home, which is why reviews like this are so relevant for others to read, to help make that decision a little easier. Kindest regards.
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Review from Jacky M (Daughter of Resident) published on 12 September 2019
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Reply from Immacolata Jacobs, Media Marketing at Cedar Lodge
Thank you for taking the time to write your review of Cedar Lodge. Our staff take great care and respect when providing support for all our residents and their loved ones. I will be sure to pass on your kind words to all the team. Kindest regards.
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Review from Dan P (Son of Resident) published on 26 February 2019
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Reply from Immacolata Jacobs, Media Marketing at Cedar Lodge
Thank you for taking the time to write such a wonderful review of Cedar Lodge. Each member of staff work tremendously hard for each and every resident and it's so touching to read of your wonderful experience while your mother lives with us. I will be sure to share your kind words with the whole team. All the best.
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Review from Simon (Son of Resident) published on 26 February 2019
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Reply from Immacolata Jacobs, Media Marketing at Cedar Lodge
Thank you for taking the time to write your review of Cedar Lodge. We are pleased to read that you are happy with the support received by your mother. I will be sure to pass on your kind words to all the team. All the best.
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Review from Jemma D (Resident) published on 5 December 2018
Submitted via Postal Card •
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Reply from Immacolata Jacobs, Media Marketing at Cedar Lodge
Jemma thank you for taking the time to write your lovely review of The Limes Unit. It is so nice to read your positive comments on the support you receive and glad you are growing as a person. I will be sure to pass on your kind words to the team and I wish you all the very best.
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The Review Score of 9.7 (9.698) out of 10 for Cedar Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.698 for Cedar Lodge is calculated as follows: ( (213 Excellents x 5) + (63 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 288 Ratings = 4.698
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cedar Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Oct 2019
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Job Title: Care Home Manager
Joined: 2007
Matthew joined Notaro Care Homes in 2007 as Registered Manager for Cedar Lodge Dementia Residential Home, where he continues to work today. Matthew’s career in care started long before as a care assistant, back in 1988. His love and passion for working with individuals living with Dementia drove his career and he quickly climbed the ladder to become a very successful and respected Manager.
Matthew says his reason for working in care is to be able to enhance people’s lifestyle through person-centered care and enabling residents to live as independently as possible. Working with others to create an inclusive living and work environment.
In his spare time, Matthew enjoys participating in many sports, cooking for his family and exploring local history and travel.
In Matthew's recent CQC inspection it was noted by the inspector ‘There is an excellent registered manager employed at the home who was clearly passionate about providing a high quality, individualised service’.