I cannot begin to say how wonderful she is cared for and it gives the family such peace at mind
Yvonne S (Daughter of Resident)
the staff at Cedar Lodge have provided my mum with the utmost care and love every single day.
Dan P (Son of Resident)
Being here staff accepted me for me. They never judge. Their support is amazing.
Jemma D (Resident)
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Cedar Lodge has a Review Score of 9.7 (9.698) out of 10, based on 24 reviews in the last 2 years. Over all time Cedar Lodge has 59 reviews.
Review from Julia P (Daughter of Resident) published on 19 October 2018
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Reply from Immacolata Jacobs, Media Marketing at Cedar Lodge
Julia, thank you for taking the time to write your review of Cedar Lodge. It is so nice to read your positive comments on the care and support received by your dad. I shall be sure to share your kind words to all the team at the home. May we wish you well for the future.
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Review from J A (Daughter of Resident) published on 19 September 2018
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Reply from Immacolata Jacobs, Media Marketing at Cedar Lodge
Thank you for your lovely review. We so appreciate you taking the time to share your experience at Cedar Lodge. All the best.
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Review from H B (Daughter of Resident) published on 12 September 2018
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Reply from Immacolata Jacobs, Media Marketing at Cedar Lodge
Thank you for taking the time to leave your kind comments. I will be sure to pass them on to all the team at Cedar Lodge.
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Review from Barry B (Son of Resident) published on 12 September 2018
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Reply from Immacolata Jacobs, Media Marketing at Cedar Lodge
Thank you very much for taking the time to write such a lovely review of Cedar Lodge. I will be sure to share it with all our staff across the home.
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Review from Kylie W (Daughter of Resident) published on 14 August 2018
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Reply from Sharon Warren, Public Relations Manager at Cedar Lodge
Thank you for taking the time to write a review of Cedar Lodge. I will be sure to share it with the staff and management of the home.
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Review from T P (Relative of Resident) published on 3 July 2018
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Review from Cecilia B (Daughter of Resident) published on 15 March 2018
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Review from Carole C (Friend of Resident) published on 15 March 2018
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Review from Catherine L (Daughter of Resident) published on 9 February 2018
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Review from R P (Friend of Resident) published on 28 July 2017
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Review from John R (Brother of Resident) published on 26 April 2017
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Reply from Sharon Warren, PR Manager at Cedar Lodge
Many thanks Mr Richardson for taking the time to write such a wonderful review. It's always lovely to hear how well people enjoy living in their homes. Cedar Lodge has a fantastic reputation and more recently received a superb CQC Inspection. I will be sure to share your comments and views with the hardworking team at Cedar and welcome you back to the home anytime your passing. All the very best.
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Review from Kate A (Daughter of Resident) published on 12 April 2017
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Reply from Sharon Warren, PR Manager at Cedar Lodge
Many thanks for taking the time to write such a lovely review of Cedar Lodge and the staff who work there. It's wonderful to hear how well your Mother was cared for and how she loved living at Cedar. The manager and the staff work so very hard to ensure that everyone is treated with respect, kindness and as an individual, and this review will be gratefully received at Cedar I'm sure.
Please make sure that anytime you're passing by, to call in and say Hi. I'm sure the staff will greet you with a warm welcome and a cup of tea. On behalf of them, the manager and the company, we wish you well for the future and thank you.
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Review from Elaine C (Daughter of Resident) published on 11 October 2016
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Review from A R (Daughter of Resident) published on 8 February 2016
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Review from J F (Wife of Resident) published on 8 February 2016
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Review from C P (Stepdaughter of Resident) published on 27 January 2016
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Reply from Sharon Warren, PR Manager at Cedar Lodge
Thank you so very much for your extremely kind words and wonderful review. It's fantastic to hear how well your stepmother is being cared for. Feedback is extremely important to us and most importantly, for the care team that care for your Stepmother. I will be sure to pass on your review, which they will be thrilled to receive. The activities team work hard to ensure that activities are designed with the hobbies and interests of our residents firmly in mind, person centred care is something we are extremely proud of at Notaro Homes, and your comments reaffirm the good work they are doing.
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Review from L M (Daughter of Resident) published on 27 January 2016
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Reply from Sharon Warren, PR Manager at Cedar Lodge
On behalf of Notaro Homes and Cedar Lodge, thank you so much for taking the time to complete such a lovely review of the home. It's truly wonderful to hear how happy Mum is. I will be sure to pass your comments and feedback to the manager and his team. Feedback is so important to us, it keeps us aware of how our residents and relatives are truly feeling and helps us to continuously improve to ensure we are delivering above and beyond what is expected.
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Review from Paul H (Son of Resident) published on 16 October 2015
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Reply from Sharon Warren, Public Relations Manager at Cedar Lodge
Dear Paul, Many thanks for your kind testimonial, its good to hear Dad is happy and settled in Cedar Lodge. Feedback to so important to the company and the staff that work in our homes. I will be sure to pass on your kind words to the Manager and his team
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Review from Alun T (Son of Resident) published on 9 October 2015
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Reply from Sharon Warren, Public Relations Manager at Cedar Lodge
Dear Sir, thank you very much for taking the time to complete the feedback questionnaire. Our staff work extremely hard to provide a safe, clean and homely environment for our residents, therefore it's lovely to be able to pass on such wonderful comments to them. I will be sure to pass this on to the team. As a company feedback is extremely important to us to allow us to continuously grow and develop, so once again thank you.
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The Review Score of 9.7 (9.698) out of 10 for Cedar Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.698 for Cedar Lodge is calculated as follows: ( (213 Excellents x 5) + (63 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 288 Ratings = 4.698
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cedar Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Oct 2019
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Job Title: Care Home Manager
Joined: 2007
Matthew joined Notaro Care Homes in 2007 as Registered Manager for Cedar Lodge Dementia Residential Home, where he continues to work today. Matthew’s career in care started long before as a care assistant, back in 1988. His love and passion for working with individuals living with Dementia drove his career and he quickly climbed the ladder to become a very successful and respected Manager.
Matthew says his reason for working in care is to be able to enhance people’s lifestyle through person-centered care and enabling residents to live as independently as possible. Working with others to create an inclusive living and work environment.
In his spare time, Matthew enjoys participating in many sports, cooking for his family and exploring local history and travel.
In Matthew's recent CQC inspection it was noted by the inspector ‘There is an excellent registered manager employed at the home who was clearly passionate about providing a high quality, individualised service’.