Rowden House

2 Vallis Road, Frome BA11 3EA
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9.6 28 Reviews
  • Rowden House, Frome
Rowden House has a welcoming atmosphere, where residents can enjoy a homely environment and person-centred care, whether for long-term residential or temporary respite needs.

This converted and elegant building has many charming features, while being modernised to suit current practice, including IT facilities, Wi-Fi and a nurse call systems.

Care workers are trained to the highest standards, and a varied programme of activities is offered.

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Care Provided by Rowden House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rebecca Evans (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Rowden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,330 – £1,530
    • Self-Funded Residential Dementia Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Dementia Care £1,330 – £1,530

  • Rowden House fees generally range from £1,330 - £1,530 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Rowden House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rowden House Reviews (28)

Total of 28, showing 1-20
9.6

Rowden House has a Review Score of 9.6 (9.553) out of 10, based on 17 reviews in the last 2 years. Over all time Rowden House has 28 reviews.

Overall Experience

  • 18
  • 9
  • 1
  • 0
  • 0

Date Published

28
5
9
17
11

Review from Rowena S (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rowden House team are very friendly and helpful. They make everyone feel at home. The care they provide is very personal, the food is freshly cooked and very tasty. They made every effort to make my mother's stay as comfortable as possible.

Reply from Somerset Care, Somerset Care at Rowden House

Thank you for sharing your feedback about your Mother's stay at Rowden House. We are so pleased to hear that she feels cared for, comfortable, and at home. We'll also be sure to share your lovely compliments about the food with our kitchen team. Best regards, Somerset Care.


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Review from Antony S (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was given 2 weeks of respite care due to Dad being taken into hospital.
Everything was done at short notice, but this was no problem. The whole system was simple and easy with great help from all who were here. Mum was made very welcome and I cannot thank everyone enough. Thank you!

Reply from Somerset Care, Somerset Care at Rowden House

Thank you for taking the time to leave a review for Rowden House. We are so glad to have been able to support your Mum with a respite stay - it was a pleasure to have her with us. Best regards, Somerset Care.


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Review from C C (Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In all aspects of the service provision, I have witnessed great care and attention delivered to the residents. The staff unfailingly attends to the needs and wishes of the residents in a timely, respectful, and constructive manner.

Reply from Somerset Care, Somerset Care at Rowden House

Thank you so much for providing such glowing feedback for all aspects of the care on offer at Rowden House. It is very humbling to read your kind words, which we will share with the team.


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Review from Cathy P (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowden House has been amazing for my mum, she has now been there a year and in that time has been made to feel comfortable and cared for. The staff are brilliant with her and although she doesn't participate in any activities there always seems to be lots on offer. The food is great and since being
there she looks so much healthier. I couldn't have asked for more. The room is cosy and clean and she has very much made herself at home, thank you!

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Review from W M (Grandson of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

When visiting, I have to wait for some time for the front door to be opened, usually by a busy member of staff who has to quickly disappear for another alarm that needs to be answered, this is also the case when I want to leave.
It has been mentioned that a visiting room would be put downstairs this
would be a fantastic addition, as downstairs feels very empty and depressing, it would be nice for a member of staff to be situated there as it's a long way for them to come if needed.

Reply from Somerset Care, Somerset Care at Rowden House

Thank you for taking the time to leave a review for Rowden House. We are always open to feedback, and suggestions of how we can continue to improve our resident and visitor experience. Changes have recently been made to the doorbell answering process, which has improved response times for our visitors. Thank you for your suggestion of creating an additional visiting room, which will be put forward for consideration. Please feel free to speak to a member of the Rowden House team should you wish to discuss your feedback or suggestions in more detail.


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Review from Nicole H (Daughter of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm pleased to say my mother has been given excellent care and attention. I appreciate the way the staff have treated her like a friend and have kept me informed of Mum's condition and her wellbeing. Thank you.

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Review from N N (Son of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With my father terminally ill, they were able to take mother and father to support each other. Father only lasted 10 days, mother is now a confident and happy resident, settled. It made such a difference having them together, a big thank you to all the staff. Could not have asked for more.

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Review from L C (Friend of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of April, I visited my old neighbour/friend for the first time. I was very impressed with Rowden House Care Home. It had a home-from-home warm feeling. I thought the two care workers I saw were caring, compassionate and helpful. The standard of cleaning was high. My friend looked well and
happy. The outside grounds and gardens and seating and outdoor room were all cared for and colourful. I can't comment on the management, food and drink or value for money as I didn't come across them or know what it costs.

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Review from G F (Daughter of Resident) published on 29 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowden House is a very nice building, decorated very well, very clean and homely. Staff are very friendly and helpful. Nothing is too much trouble.

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Review from S E (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents have been residents in Rowden House since June 2022. They are both very settled and very happy. Dad will be 102 in April and Mum 100 in November. They celebrated their 73rd wedding anniversary on Saturday 20th January 2024 with an afternoon tea for family and friends in one of the lovely
lounges in Rowden House. Everyone was made to feel very welcome and at home by all the staff. Thank you Rowden House for all your caring ways!

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Review from John H (Nephew of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt continues to be extremely well looked after at Rowden House. Whenever I visit she says how kind and caring the staff are, how much she likes her room, and how good the food is. The staff are always friendly and helpful whenever I visit or ring with any queries. They can always be depended upon
to contact me promptly to seek consent for vaccinations and the like, and to report any issues of concern. This is particularly significant to me as I live at some distance from the area, and contributes greatly to my peace of mind. The home runs a comprehensive activity programme and they are especially good at marking significant birthdays.

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Review from Justine P (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in the middle of December. She has dementia and has not been very vocal. From the first day, the difference in her has been amazing. She actively tries to answer. She always looks so happy and so well-dressed. This is all down to the staff who take time with every resident to make them feel
included. The staff and management definitely go the extra mile with both residents and families. Would 100% recommend this care home.

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Review from Peter P (Son of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowden House is a really kind home. My mum is looked after well and is happy there. There are activities every day and the staff are very friendly and encourage the residents to take part in these.

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Review from M C (Son of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Another year has passed and my satisfaction (and Mym's) of the care, support and overall experience of staying at Rowden House continues.
What a great choice we made. Thie year it's got even better with more activities and trips out. I relax and do not feel under pressure to visit knowing Mum is safe,
well cared for and engaging in activities. Thanks again team Rowden.

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Review from Geoffrey C (Son of Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Rowden House for nearly twenty months now and feels settled. The staff are always welcoming when we go to visit and update us on her health and well-being. Mum has been challenging at times and required a great deal of support. The staff at Rowden House have been fantastic and have used
their experience and knowledge to maintain a calm and friendly environment in their home. They are always trying to raise money to enrich the lives of the residents. The home has looked great in preparation for Halloween, and we remain very pleased with the excellent care and support given to Mum.

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Review from M T (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently completed a trial period at Rowdenb House and is now a permanent resident. He has Alzheimer's and was finding life at home with a live-in carer very difficult. Since he moved to Rowden I have seen a real improvement in his general mood. Although he still finds many things confusing,
he is so much calmer and is obviously much less stressed. It's hard for him to keep track of what's happening at times due to his condition, but a constant comment has been how friendly he finds everyone at Rowden, and that the food is very good! I'm hoping he'll engage more with people around him - it's early days, but I know the staff are doing all they can to encourage him, while respecting his wishes. It's such a relief to know that he's being looked after by people who so obviously care about him - many thanks to all the Rowden staff.

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Review from V L (Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Jean H (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From day one of my mothers stay at Rowden House she was made to feel at home and part of the community.
The love and affection she received was amazing. On several occasions staff carried out extra duties to ensure mum was comfortable and in no way distressed.
I would have no hesitation in recommending
Rowden House and staff.
Heartfelt thanks to all staff and Management.

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Review from John L (Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am here on a week's respite while my family are on holiday. All the rooms are in good order. I found the staff who have been looking after me very good. For me, the activities could be better as I am a keen gardener so outdoor facilities are important.

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Review from Stephanie D (Daughter of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To place a parent into residential care is undoubtedly a daunting experience, especially during a pandemic!
The transition from home to Rowden House was a smooth process; the staff listened to our wishes as a family and took time to ask about Mum's needs, her likes and dislikes, and really grasped
an understanding of who Mum is as an individual person.
The staff are professional, caring, patient and supportive. We are always greeted with a smile and an update on visiting, and my video calls are welcomed whatever time of the day. The staff have good links with the GP's and medical services and quickly act if there is a problem.
Mum looks very well taken care of, the food is excellent, her laundry and her room is spotlessly clean. She feels settled, comfortable and safe. She enjoys having her nails painted, hair done and it's been a joy to witness Mum joining in the fun activities that Rowden provide.
Thank you for your care and for providing a happy safe environment.

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Current Review Score: 9.6 (9.553)

Overview of Review Score

The Review Score of 9.6 (9.553) out of 10 for Rowden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.553 for Rowden House is calculated as follows: ( (122 Excellents x 5) + (62 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 197 Ratings = 4.553

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rowden House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Rebecca

Rebecca Evans

Job Title: Registered Manager

All the staff at Rowden House offer you all a very warm welcome to our home. Outside, Rowden House is a beautiful, old and elegant building set in lovely grounds. Inside it is a very warm, friendly and homely environment awaits you. Our kind and well-trained staff are dedicated to ensuring we provide a quality service tailored to meet your individual needs. Please give us a call if we can be of any further assistance.


Frequently Asked Questions about Rowden House

What types of Care is Rowden House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rowden House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Rowden House have?

There are 37 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Rowden House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rowden House to the centre of Frome?

0.6 mile(s) as the crow flies, distance by road may be significantly further.