Southlawns

Highfield Road, Street BA16 0JJ
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9.3 26 Reviews
  • Southlawns, Street
Southlawns has a well-established reputation for quality and dedicated care. Long-term needs are provided for, together with respite, day care, and end-of-life care.

The home takes pride in an enthusiastic approach, getting to know the needs of each individual and supporting an active lifestyle. Many outings and activities are included on the home's calendar; the gardening club is very popular.

Staff are highly trained and residents are encouraged to personalise their rooms, all of which are fitted with a call system. The home has IT facilities available and benefits from Wi-Fi internet access.

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Care Provided by Southlawns

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Catherine Brown (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Southlawns

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,230 – £1,410
    • Self-Funded Residential Dementia Care £1,230 – £1,410
    • RESPITE Self-Funded Residential Care £1,230 – £1,410
    • RESPITE Self-Funded Residential Dementia Care £1,230 – £1,410

  • Southlawns fees generally range from £1,230 – £1,410 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Southlawns to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Southlawns Reviews (26)

Total of 26, showing 1-20
9.3

Southlawns has a Review Score of 9.3 (9.284) out of 10, based on 7 reviews in the last 2 years. Over all time Southlawns has 26 reviews.

Overall Experience

  • 21
  • 5
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Date Published

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Review from Martin G (Son of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel welcome when visiting my mother. There are plenty of activities every day. The garden in the summer is a joy and very well kept. Overall the home is excellent and I can relax knowing she is in safe hands.

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Review from Emma M (Granddaughter of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma has been a new resident since mid-June. The information and support provided to arrange a place was excellent with an unannounced tour, lots of information and guidance and general conversation to ensure Grandma was settling. Grandma has settled extremely well, down solely I am sure to the wonderful
care and carers. Everyone is so nice, smiley and nothing is too much trouble with a coffee way arranged for the family for Grandma's birthday being an example. Communiocation and advocating for Grandma with health services has been great. I have felt Grandma is safe, cared for and I can relax. Thank you.

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Review from J H (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Garden Party at Southlawns was a lovely afternoon. Lots of food and drink. Everyone so nice, staff so helpful and kind.

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Review from L B (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my mum has been living here she has been treated with dignity and respect. She has a lovely room and enjoys the interactions she has with the staff. She feels safe and looked after.

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Review from J L (Son of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff are patient and understanding of my father's condition and problems, one or two (he tells me) need to allow more time to deal with him. It would be nice if the 'call button' had a quicker response from staff.

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Review from Wendy N (Friend of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was lucky enough to be invited to a special cream tea at Southlawns, where residents can invite friends and family members to join them for an individual cream tea in the garden.
It was a lovely experience.
The home provided a top-rate cream tea, with sandwiches, scones and cake and every effort
was made to make us feel pampered and special.
Thank you, and well done, Southlawns!

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Review from Anne C (Friend of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to have afternoon tea with a family friend this afternoon, and it was absolutely lovely with a great selection of sandwiches, cakes and scones, plus tea or coffee.
The tables had been set up outside and beautifully decorated. Both my friend and the ladies on the next table were all wearing summer
hats, and the staff were extremely attentive and friendly, as always. I have visited my friend here on a number of occasions and am always impressed by the standard of care and how well-turned out she always is, with spotlessly clean clothes and tidy hair, etc. She is always at great pains to tell me how well looked after she is, which must give her family tremendous peace of mind.

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Review from Deborah G (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from J D (Daughter of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always very helpful and friendly. Staff always ask if I would like a drink when coming around at that time of day. Room always clean.

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Review from Debra T (Daughter-in-law of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were invited to a cream/afternoon tea at Southlawns. My mother-in-law's grandaughter and myself had a lovely afternoon. The support for all was really good, and you could tell by the faces of all the people they were having a great time. Thank you to all that helped with the afternoon.

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Review from Christine S (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all involved with planning and putting on the tea at Southlawns this afternoon. What a very special thing to do! The welcome was wonderful, the food was delicious, and it was lovely to have as much time as we wanted to relax and chat. We were treated to a turn around the garden to admire
the vegetables, flowers and hanging baskets which looked fantastic. Nothing was too much trouble for the staff members helping us.

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Review from C H (Granddaughter of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just spent two hours at Southlawns, visiting my grandmother. Went with my two children and mum to the gardening club. What a fab time we all had. My son helped with the potatoes and tomato harvest. Had tea and biscuits, and one lady couldn't do enough for us. Lovely to see all the generations together.

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Review from Wendy H (Daughter of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a love afternoon at a garden party with my mum, my nephew and his wife. Everything about it, the food and staff were lovely. I'm so happy Mum was given a place at Southlands. The staff are so lovely, and Mum is really settled and happy to be there.

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Review from Angela N (Daughter of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A brilliant care home. Staff care about residents and relatives. Wonderful Jubilee celebration and excellent afternoon tea today. Always clean and well kept in all areas in the home. It's just like a home from home. Delicious goof. Well done, everyone.

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Review from Sarah M (Daughter-in-law of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was invited to attend a "tea party"; the whole afternoon was fabulous! Extremely well set up for residents and visiting families. Staff were amazing, and the food was fantastic! Such a fabulous idea, well done!

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Review from Martyn G (Son of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brothers and I were delighted to come along to the tea that was organised for residents and their family members. Help in the garden at Southlawns on Tuesday, August 10th 2021, we were very happy with the weather. There was no element of luck involved in the marvellous tea that was provided. Lots
of hard work and organisation obviously went into making for a perfect afternoon. The staff, as usual, were excellent, the garden, a picture and the catering skills on display, outstanding. Thanks for the opportunity to spend quality time with our mother.

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Review from David G (Son of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Coming to a decision to make your parent admitted to a care home is huge. The staff at Southlawns have been brilliant, not just during that process but every day. The tea afternoon was a beautiful idea. Extremely well executed.

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Review from Mitchell B (Son of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely afternoon tea at Southlawns with Mum. The staff did an excellent job of making sure our needs and the needs of my mother were fulfilled. Had a lovely chat with the manager about the care of my mother and the day they had organised. Overall, a very nice afternoon made all the better by
very good staff. Thank you.

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Review from Sue S (Daughter of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic afternoon! And well done to Southlawns for organising a lovely afternoon tea; the sun was shining. The staff were so attentive and chatting around visitors and residents. The sandwiches, cakes, scones were presented beautifully. The staff work hard and really care for the residents. It's been
a very difficult time for all, and I, for one, apricate everything they do for my lovely mum. Thank you to all the team at Southlawns.

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Review from L J (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the family could not have asked for better care for mum in her last few years. The staff were all so patient and understanding with mum, even through the final stages of dementia.
Mum was always encouraged to join in the many activities on offer, which staff knew she enjoyed. She was part of a
really caring community. It was a real comfort to me that mum was surrounded by people and their busy lives and not left to sit alone. The care and kindness shown to mum and me over mum's last few very difficult weeks was amazing. Thank you Southlawns.

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Current Review Score: 9.3 (9.284)

Overview of Review Score

The Review Score of 9.3 (9.284) out of 10 for Southlawns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.709 for Southlawns is calculated as follows: ( (58 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 79 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.575 Points relating to the number of positive Reviews for Southlawns is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Catherine

Catherine Brown

Job Title: Registered Manager

Thank you for your interest in Southlawns.


We are a well-established residential home with a high reputation for the excellent care delivered by a qualified, dedicated and enthusiastic team. Southlawns is situated in a quiet area of the town, but within easy access to the High Street, park and the now famous Clarks Village. Life at Southlawns is relaxed and informal with many activities and outings. Our aim is to offer support to enable you to maintain your independence, while always at hand when required.


Please feel free to call us and we will be happy to answer all your questions.


My team and I look forward to meeting you.


Frequently Asked Questions about Southlawns

What types of Care is Southlawns registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Southlawns provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Southlawns have?

There are 40 Single Rooms.

What are the Facilities & Services at Southlawns?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is Southlawns to the centre of Street?

0.4 mile(s) as the crow flies, distance by road may be significantly further.