Sunnymeade has a Review Score of 9.5 (9.469) out of 10, based on 19 reviews in the last 2 years. Over all time Sunnymeade has 32 reviews.
Review from A S (Daughter-in-law of Resident) published on 22 February 2023
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Reply from Somerset Care, Somerset Care at Sunnymeade
Many thanks for taking the time to leave a review for Sunnymeade. We will share your kind words with the care team looking after your mother-in-law. We're pleased to confirm that a rolling programme of room refurbishment is underway at Sunnymeade, carried out on a room-by-room basis to minimise any disruption for our residents and their visitors. If you would like to discuss this or any aspect of your mother-in-law's care with us, we warmly invite you to get in touch.
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Review from Angela H (Niece of Resident) published on 31 January 2023
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Review from P K (Son of Resident) published on 23 January 2023
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Review from Peter R (Friend of Resident) published on 15 December 2021
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Review from Nancy B (Wife of Resident) published on 15 March 2021
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Review from Michael E (Son of Resident) published on 21 May 2019
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Review from Elaine C (Daughter of Resident) published on 5 April 2019
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Review from Richard F (Son of Resident) published on 12 March 2019
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Review from Jon S (Son of Resident) published on 25 February 2019
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Review from Colin B (Son of Resident) published on 8 February 2019
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Review from Ann L (Wife of Resident) published on 18 January 2019
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Review from Nicky B (Daughter of Resident) published on 8 April 2016
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The Review Score of 9.5 (9.469) out of 10 for Sunnymeade is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.469 for Sunnymeade is calculated as follows: ( (130 Excellents x 5) + (73 Goods x 4) + (19 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 224 Ratings = 4.469
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sunnymeade is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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