Sunnyside Care Home

Crewkerne Road, Chard TA20 1EZ
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9.6 27 Reviews
  • Sunnyside Care Home, Chard
Awarded Care home of the year in 2019, Sunnyside Residential Home is a charming home that is spacious and ideal for residents with a wide range of care needs, staffed by a qualified team who respect all individuals involved and are welcoming to visitors.

Sunnyside’s main objective is for its residents to live their lives as independently as possible and be treated with the dignity, respect and compassion that meets their individual wishes, needs and capacities. The home prides itself on providing complete peace of mind when it comes to care, comfort and happiness.

Alongside professional care for older people, residents are encouraged to live an active lifestyle and pursuit personal interests. The home benefits from a quiet garden with a fish-pond as well as regular in-house events and visiting entertainers.

The home also provides respite and convalescence packages, all carried out with respect for the privacy and dignity of individuals, and with support for a healthy community integration.

In 2017, Sunnyside Residential Home received the coveted award from carehome.co.uk recognising it as one of the top 20 Care Homes in South West England.

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Care Provided by Sunnyside Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 14 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claudia Duarte (Registered Manager)
  • Admission Criteria
    • Assessment required before admission
    • Ages 50+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Sunnyside Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,400

  • Prices above are guided prices and packages of care will be tailored to the individual needs. Additional charges apply for additional service (i.e. Hairdresser, Podiatry etc..)
  • (these prices are only a guideline, please contact Sunnyside Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Sunnyside have an open door policy and welcome visitors to the home.
    The home only ask that visitors avoid meal times.


  • Parking

  • The visitors car park is located directly in front of the property


Sunnyside Care Home Reviews (27)

Total of 27, showing 1-20
9.6

Sunnyside Care Home has a Review Score of 9.6 (9.550) out of 10, based on 10 reviews in the last 2 years. Over all time Sunnyside Care Home has 27 reviews.

Overall Experience

  • 22
  • 4
  • 1
  • 0
  • 0

Date Published

27
3
3
10
17

Review from John W (Relative of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Whilst in the care home, my relative was treated with the utmost dignity and care. When she passed away, it appeared that the management did not care about her relatives or her personal possessions. When I collected her possessions, several items were missing and I had to ask for some which had been
put in store and not with her possessions. There was no contact or appearances at my relative's funeral or remembrance service at the church. I am really disappointed with the management once my relative had passed away as they had no thought of feelings for the relatives. I have heard nothing from the home and it is twelve months since.
The staff were most thoughtful with our loss but not the management.

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Review from J W (Resident) assisted by family/friend published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely friendly home. Caring and lovely staff, always smiling and helpful. Recommend this home to anyone. Would not be afraid to leave your family here, it's lovely.

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Review from Claire J (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after so well. A real homely feel and fantastic care.

Reply from Jalpa Patel, Admin at Sunnyside Care Home

Thank you so much for the kind words, we are glad you are happy with the care your mother receives.


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Review from Sian H (Granddaughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunnyside was a lovely home for the last four years of my granny's life. The care staff are kind, patient and considerate. Granny always used to say she was very well looked after and that the food was very nice. The facilities are of good quality with a nice lounge and a lovely garden, which granny
enjoyed sitting in. Thank you to all the lovely people at Sunnyside over the last four years.

Reply from Jalpa Patel, Admin at Sunnyside Care Home

Thank you so much for your kind words, it means a lot to know you were happy with the care given to your grandmother and that she was happy.


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Review from Lorna B (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Sunnyside only six weeks ago and already we see a positive change in her behaviour and mood. The staff are very caring and nothing is too much trouble.

Reply from Jalpa Patel, Admin at Sunnyside Care Home

Thank you so much for the kind words. it's lovely to hear that you are happy with the care we have provided for your mother. We do all we can to keep our residents happy and comfortable, while catering to all their individual needs.


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Review from R C (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father spent the last four months of his life at Sunnyside. The staff worked very hard to help him settle in. They were very professional and friendly, providing a homely environment. He always praised the quality and volume of food. We particularly like the fact that the home was small enough for
residents to get to know each other and the staff. The size of the home was an important reason for our choice of care home. Thank you to everyone.

Reply from Jalpa Patel, Admin at Sunnyside Care Home

Thank you for your kind words, we are glad that we were able to meet the standards of care you wanted for your father.


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Review from Paul K (Son of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Sunnyside for the last few weeks of her precious life. I can honestly say I can't imagine a more perfect place for her. The manager and the staff were excellent, compassionate, gentle, flexible and loving - I can't speak highly enough about them. Once you meet the manager, you just
know this is going to be a special place - her caring attitude is infectious, and her staff follow her lead. As mentioned before, I can't recommend Sunnyside highly enough.

Reply from Jalpa Patel, Admin at Sunnyside Care Home

Thank you so much for your kind words; it means alot to us to know that you were happy with the care we provided for your mother in her last few weeks of her life.


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Review from S W (Niece of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle is staying at Sunnyside, and he likes it there, which is peace of mind for me.
When I visit, the home is clean and doesn't give off unpleasant smells.

Reply from Jalpa Patel, Admin at Sunnyside Care Home

Thank you for your review. We are happy to hear your uncle is enjoying his time with us. We do our best to keep the residents happy.


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Review from Mark W (Resident) assisted by family/friend published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good staff.
Good management.
Nice food.
Always willing to help.

Reply from Jalpa Patel, Admin at Sunnyside Care Home

Thank you so much for your kind words; we are glad you were happy with the service that was provided.


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Review from C H (Daughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the staff at Sunnyside is excellent. They work hard under sometimes difficult circumstances but are always smiling and helpful. The home has a small number of residents compared to many, and therefore, the care is tailored to each resident, and the staff get to know the residents,
which makes for a very homely environment.

Reply from Jalpa Patel, Admin at Sunnyside Care Home

Thank you so much for the lovely words; we are happy to hear that you were pleased with the services we provided.


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Review from J M (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and managers are always welcoming, keen to help, and always keep me informed. Residents are encouraged to eat and participate in activities together. This is a kind and caring place.

Reply from Jalpa Patel, Admin at Sunnyside Care Home

Thank you so much for your lovely words; we are so glad that you were happy with the service you received.


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Review from E K (Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into Sunnyside on October 31st, 2022, and it has been so welcoming and homely. The staff are all so helpful and kind, and nothing is too much trouble. The only thing I could wish for is more residents able to have a conversation with, but that is all. The room is very comfortable, and I was
able to bring some things from home. I am very happy here and couldn't do any better.

Reply from Jalpa Admin, Admin at Sunnyside Care Home

Thank you so much for your kind words, and we will definitely take your suggestions on board.


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Review from J M (Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home. Great staff who genuinely care for you as an individual so feels like home too. A huge thank you to one and all.

Reply from Jalpa Patel, Admin at Sunnyside Care Home

Thank you so much for the lovely feedback. It's lovely to hear that you were happy with the service we provided.


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Review from Daisy D (Granddaughter of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Sunnyside have given my grandmother over the last two and a half years has been amazing. The caring, compassionate staff have been there to make her last year happy and comfortable. The home is extremely clean and hygienic, and the staff are easy to talk to and help in any way they can.

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Review from Anthea R (Resident) assisted by family/friend published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, the home is kept clean. Meals are very good. The activity coordinator is very good and provides residents with a good variety of activities.
When the weather is fine, I like that washing is hung outside, it's nice to have outside space.

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Review from P B (Son of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good review and excellent service.

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Review from Celia W (Daughter of Resident) published on 25 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident for the past 3 years and during my visits in 2017 there have been redecorations to the downstairs communal areas and kitchens which have improved the atmosphere overall. The most reassuring improvement has been the availability of information through communications with
the Manager.
As both daughters live a great distance from Chard and can only visit every few months, we need to trust the quality of care Mum receives. With her sight and hearing diminishing it has been very helpful to discuss her specific needs on the phone and through emails when necessary with the Manager.
There are also some members of staff who are particularly caring - who treat her almost like their own mothers which is hugely valuable to someone who is mentally alert but physically in need of support. It has been useful to receive details of events arranged for residents (by email) and to know that her birthday was celebrated.

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Review from Pauline M (Daughter of Resident) published on 25 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are committed to care and listen to all clients requirements. E.g I would like a boiled egg for my tea. Clients are encouraged to take part in social activities e.g talking to children, stroking animals, talking to other service users. Clients are helped to feel more independent, e.g using
outside expertise, such as doctors visits, ear tests, eye tests. Clients are always treated seriously, as responsible adults (within the limits of their own safety). Clients are helped to keep up communication with the outside world e.g by helping with letter writing. Visitors are welcomed and made to feel a valuable part of the life of the service user eg offered a cup of tea, a conversation, a chair. Even though staff are obviously busy, nothing appears to be too much trouble. The attitude of the staff is clearly reflected in the pleasant atmosphere of the care home. However, using feedback from my mother, meals are not always interesting and it is difficult to persuade her to leave her room.

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Review from Irene B (Daughter of Resident) published on 25 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became a resident at Sunnyside in August 2017, as she is suffering from Alzheimer’s. She seems to be happy there. She has an attractive room on the ground floor, where she has some of her personal belongings. This room overlooks the garden giving her an attractive view.


She is well looked

after and enjoys her meals in the dining room with the other residents. She spends quite a lot of time in the sitting room where she takes part in activities and socialises with the other residents. She also spends time in the sun or games room where we play Scrabble with her when we visit. This is a good space for families.


The staff are always friendly and listen carefully to my mother who is very deaf. They keep her clean and tidy and often help her dress with flair and style which is important to mum as she always enjoyed dressing attractively. Sunnyside provides a pleasant, caring, secure environment for my mother and I feel happy about her quality of life there.


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Review from Doreen B (Niece of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunnyside is a very warm and welcoming home. A lot of re-decoration has been carried out recently within the home and in the garden. During my Uncle's stay, he was always very happy and was full of praise for the staff. I would definitely recommend Sunnyside. It has a home from home feeling about it
and I was always made to feel very welcome. A small home with a big heart.

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Current Review Score: 9.6 (9.550)

Overview of Review Score

The Review Score of 9.6 (9.550) out of 10 for Sunnyside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Sunnyside Care Home is calculated as follows: ( (85 Excellents x 5) + (24 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 117 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Sunnyside Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Claudia

Claudia Duarte

Job Title: Registered Manager

Joined: 2017

Claudia is the registered manager at Sunnyside and a wonderful member of the team.


Frequently Asked Questions about Sunnyside Care Home

What types of Care is Sunnyside Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sunnyside Care Home provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sunnyside Care Home have?

There are 12 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Sunnyside Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sunnyside Care Home to the centre of Chard?

0.4 mile(s) as the crow flies, distance by road may be significantly further.