Sydenham House

Frederick Road, Bridgwater TA6 4NG
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9.8 46 Reviews
  • Sydenham House, Bridgwater
Sydenham House provides residential care accommodation that has been extensively refurbished, allowing staff to perform to their potential, while allowing residents to enjoy an active and comfortable lifestyle.

A varied programme of activities is offered, as well as access to IT facilities including Wi-Fi and Skype so that residents can easily contact loved ones.

The on-site kitchen offers a choice of nutritious meals, whilst a call system in each bedroom ensures the safety and security of residents.

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Care Provided by Sydenham House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sally Wheaton (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sydenham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,330 – £1,530
    • Self-Funded Residential Dementia Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Dementia Care £1,330 – £1,530

  • Sydenham House fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Sydenham House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Sydenham House Reviews (46)

Total of 46, showing 1-20
9.8

Sydenham House has a Review Score of 9.8 (9.808) out of 10, based on 10 reviews in the last 2 years. Over all time Sydenham House has 46 reviews.

Overall Experience

  • 32
  • 13
  • 0
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  • 1

Date Published

46
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Review from H W (Granddaughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sydnham House and all the staff have been amazing in supporting my grandad, from day visits to support his loneliness just after COVID to him becoming a full resident after a health deteriation. The process to grandad becoming a resident was extremely difficult and took a lot from me in regards to energy,
time and mental health but the manager was there for me every step of the way, she communicated with me regularly, supported me with the social services with grandad's best interests at the heart of everything she did. The manager and team continue to offer this dedication to myself and grandad. The care and love they have for him is such a beautiful thing to witness and makes me feel safe that he is receiving the best possible care daily. Grandad loves getting involved in all the activities especially bowls and singing and dancing along with the entertainment that is provided regularly. Music is such a magical thing for people with dementia and I have witnessed grandad come alive on these days.

Reply from Somerset Care, Somerset Care at Sydenham House

Thank you so much for sharing your incredible feedback for our Sydenham House respite and residential care home in Bridgwater. We strive to provide the tailored care and support which residents and their families need, to make the transition into care as smooth a possible. It warms our hearts to read how your grandad is thriving in our care, and how reassured his family feel by this. It is a privilege to support you all.Best regards,Somerset Care


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Review from K P (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely welcoming home, a place you can go and visit your loved one and feel at ease. The staff here do such a fantastic job, not just with the people they care for but also with the ones who are visiting. My mum has come on in leaps and bounds since being here, enjoying meal times with others, to
joining in with activities, things she wouldn't have done before. I can see a high difference in her now and its all thanks to them.

Reply from Somerset Care, Somerset Care at Sydenham House

Thank you so much for taking the time to leave such a lovely review! We are so glad to hear that your mum is thriving at Sydenham House - it is a pleasure to care for her and we welcome you to visit.


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Review from Nicky S (Niece of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been visiting my aunty regularly for a year and always found the staff friendly and treat residents with 100% care and respect at all times, even in challenging times. Last week my aunty had a fall and an ambulance was called. On my arrival, my aunty was still on the floor and two staff were sat
with her. I stayed until the ambulance left with her and during that hour or two I was impressed with everything the team did from the staff to the manager (even the chef came and spoke to her). Well done team. Thank you.

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Review from Karen E (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sydenham House have been amazing. Dad was really distressed when he arrived and the team knew exactly how to help him. We are very grateful.

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Review from Steve A (Son of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is now 93, and she has had a fantastic two-week stay at Sydenham House. She keeps saying how lovely, kind and considerate all the staff have been. She loved all the activities and the fantastic company that she has had over the last two weeks. She has already requested to go back at Christmas.
Million thanks on behalf of my mum.

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Review from Jo D (Niece of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt entered Sydenham House Bridgwater this year at the end of July. After a different care home in Bridgwater closed. The team at Sydenham House Bridgwater have gone above and beyond to help my aunt settle into her new room and her new life at Sydenham House. The team also help my aunt with her
doctors appointments and hospital appointments. My aunt is happy with her move and likes the team who are giving 110% good service everyday! I visit my aunt regularly and see all the staff regularly who are always pleased to see me. They are all very helpful when I need questions answered and anything else I need for my aunt. I am 100% happy that my aunt is in Sydenham House with the team which makes a big difference when you live over an hour away! Thank you for all you do, please keep up the good work moving forward!

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Review from L G (Daughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative has been in Sydenham House for a month now and loves it there. There are lots of activities including craft days. The staff we have met are very nice and always helpful. We really like the four-chair lounge areas where you can have your visit rather than in the resident's room or the main
communal lounge. We are so pleased that our relative is very happy there.

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Review from Caitlin S (Granddaughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are welcoming and caring towards us and gran. Nothing seems to be too much for them. Thank you for all you do!

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Review from Jean B (Sister of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister entered Sydenham House last year after losing her husband. The staff at Sydenham House have literally brought her back from the edge; she is so settled and content, plus she feels safe and cared for. I have nothing but praise for every member of staff who makes me feel most welcome when l
visit.

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Review from Brenda P (Wife of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had respite at Sydenham House for a few years now but recently had to spend several weeks there. I cannot fault the care and support they have givens us or the cleanliness. It always smells lovely when walking through the corridors. Many thanks to all the staff.

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Review from Janice H (Respite Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being discharged from the hospital after my 4th hip replacement, I was not ready to go home, but the hospital said I had to leave. The staff and care I have received were excellent. They have made me feel more confident and stronger to come home.

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Review from Marcia A (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother entered respite care in October. My sister was the contact person for my mother. She visited Sydenham House, had a tour, asked about the care provided, etc. She was told that great care would be taken with our mother. Mum had just spent a difficult week in hospital and she needed some help
to recover. She was promised excellent care but did not receive that. It was quite costly to stay at Sydenham House and instead of helping her to get back on her feet, her treatment and lack of good care, further compounded her weakened body. My mother left on day 4.
My sister and I would not recommend Sydenham House for respite care.

Reply from Somerset Care, Somerset Care at Sydenham House

Dear Marcia, thank you for taking the time to write your review. We were extremely saddened to read your feedback, as this is not what we would wish any of our residents or their relatives to feel. Should you wish to do so, we would like to invite you to discuss any specific concerns with us directly, so that we can take steps to put things right for you. In the meantime, may we wish your mother, your sister and yourself all the very best for the future.


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Review from Sharon B (Granddaughter of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my grandmother, the staff are friendly and very helpful. My grandmother loves it here. She has been eating, drinking and talking. She was not doing this at home. She is also enjoying the activities. I also found the deputy manager very, very helpful. Nothing is too much trouble.

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Review from E S (Daughter of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and spotless, clean, and nice and fresh smells as you walk in. Staff very approachable. Deputy manager very helpful as I ask her a lot of questions regarding Mum's stay there. Mum has been housebound for three years, does not go out, speech affected, low in mood, and did not want to be
here. Since being in Sydenham House, she is a different lady. All staff have been excellent.

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Review from D H (Daughter of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home. My mother stayed with Sydenham House for a week's respite in July. The staff were attentive and welcoming. Her room was a lovely size and was well furnished. It was spotless too, as we're the communal areas, which is reassuring, especially in these times and the toilets I used while
I was visiting were very clean. Mum enjoyed her stay at Sydenham House, and should she need to go into respite again, I would have no hesitation in using Sydenham House again. Thank you for everything.

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Review from D P (Daughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident for nearly four years. She felt comfortable and at home. I visited very regularly and could see that she was well looked after. The staff were all friendly and helpful. The home put in sensible measures during Covid, and the staff were great. They looked after Mum well when she
had Covid. The home is spotlessly clean and nicely decorated.

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Review from John M (Son of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank the staff at Sydenham House enough for the care my mum received. All the staff are very friendly and approachable. The home itself is very clean and tidy. She enjoyed the food and entertainment; it was very homely.

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Review from Ali T (Daughter of Resident) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been great during Covid. They look after our mum very well especially when she had Covid. Also, the Platinum Jubilee celebrations were excellent with great organisation, fantastic food and a great atmosphere. My sister and I thoroughly enjoyed, at long last, celebrating a memorable day.
Thank you.

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Review from E M (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and my sister had a lovely afternoon with our Mum on Saturday 4th June for the Platinum Jubilee party. The staff had gone to a lot of trouble to decorate, and the food was fantastic. It was so nice to have time with Mum on a lovely occasion and to see Mum surprised and delighted to see us. She
laughed and really enjoyed the afternoon. So a very big thank you to all.

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Review from Pauline F (Daughter-in-law of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has recently moved into Sydenham House for respite. She has been so happy with the wonderful care she has received. She is hoping to stay and make it her new home (funding permitting). The staff have always been very professional and kind to her visitors. Always very cheerful and helpful.
Nothing is too much trouble.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Sydenham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Sydenham House is calculated as follows: ( (101 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 120 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sydenham House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Sally

Sally Wheaton

Job Title: Registered Manager

I would like to introduce myself as the Manager at Sydenham house. I have worked in the Health Care sector for the past 25 years and throughout this time I have gained significant knowledge and skills in leadership, recognising that the residents are always at the heart of everything I do.


My role as the Manager is to support the residents and lead the team to provide the very best care. I am passionate about making a positive difference to those we care for whilst ensuring our residents live fully enriched lives.


If you require any information or would like to arrange a visit, please do not hesitate to contact the home where a dedicated team member or I will be happy to help.


Frequently Asked Questions about Sydenham House

What types of Care is Sydenham House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sydenham House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sydenham House have?

There are 47 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Sydenham House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sydenham House to the centre of Bridgwater?

0.9 mile(s) as the crow flies, distance by road may be significantly further.