Sydenham House

Frederick Road, Bridgwater TA6 4NG
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9.8 46 Reviews
  • Sydenham House, Bridgwater
Sydenham House provides residential care accommodation that has been extensively refurbished, allowing staff to perform to their potential, while allowing residents to enjoy an active and comfortable lifestyle.

A varied programme of activities is offered, as well as access to IT facilities including Wi-Fi and Skype so that residents can easily contact loved ones.

The on-site kitchen offers a choice of nutritious meals, whilst a call system in each bedroom ensures the safety and security of residents.

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Care Provided by Sydenham House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sally Wheaton (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sydenham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,330 – £1,530
    • Self-Funded Residential Dementia Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Dementia Care £1,330 – £1,530

  • Sydenham House fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Sydenham House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Sydenham House Reviews (46)

Total of 46, showing 21-40
9.8

Sydenham House has a Review Score of 9.8 (9.808) out of 10, based on 10 reviews in the last 2 years. Over all time Sydenham House has 46 reviews.

Overall Experience

  • 32
  • 13
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  • 1

Date Published

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36

Review from David T (Resident) published on 3 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could do with more entertainment.
Food was very good.
Accommodation was very good.
Staff were very good.

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Review from Jane P (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came for respite care. All I can say is thank you so much for the love, care and respect and for providing him with a home from home experience. Dad has improved immensely being at Sydenham House, and the manager and her team are a credit to the care profession. A big thank you to all for the
love and support given.

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Review from Karen S (Daughter of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Sydenham House for one week's respite. Thank you so much for all your kindness.

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Review from Elizabeth S (Wife of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service user very happy to come here again.

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Review from Martin B (Son of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a short space of time, Mum was feeling more secure, safe and a lot less anxious, knowing that she was being well looked after due to the dedication and care of the excellent staff. Mum is now eager to join in the activities and to seek out the company of her new friends. The staff are really on
the ball with monitoring Mums care and needs, with the mantra of that it's the resident's home and not an institution.

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Review from Jenny S (Daughter of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently joined those living in Sydenham House. I have found the staff friendly, approachable and helpful. They have addressed my mother with dignity and compassion. Management has shown themselves to be "on the ball and forward-thinking". I feel she is safe, well cared for and about.
The best choice we could have made.

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Review from Helen P (Daughter of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She liked it very much, everyone was very helpful, and Mum thoroughly enjoyed her stay.

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Review from P G (Brother-in-law of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been at Sydenham House for around four years and has always been happy and contented. She gets on well with the members of staff who must have had a difficult time throughout the pandemic. We have also found the manager very helpful should any problems arise.

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Review from Gemma D (Granddaughter of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma arrived at Sydenham House on an emergency basis, and the team went the extra mile to help her settle in and make her feel at home.
The level of care given to Grandma has been fantastic. We have currently extended her stay to provide the family more time to organise long term plans, and
the care team have been super helpful! Grandma is doing so well in their care. She’s been encouraged to join in activities and eat with the residents in the lounge if she wants to. It’s so lovely for the family to know she’s getting on so well and getting the chance to socialise again on a regular basis.

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Review from D H (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always made to feel welcome when visiting my mum at Sydenham House. Mum is always clean and tidy and in good spirits. She especially enjoys telling me about the baking she helps with. The staff always try their best to respond to any queries that I have.

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Review from Allie O (Friend of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Sydenham House go above and beyond the care for the residents. Always helpful and try to answer any questions I have regarding my dear friend.

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Review from Mick P (Nephew of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident now for some 30months, and throughout that time, she has always had nothing but praise for the staff, food and the general treatment she has received. My aunt likes to keep herself to herself by remaining in her room with her super wide and frequently (if not always) very
loud television, she does love her sport as well as her quiz programmes.


All the staff have her best interests at heart and know and welcome her foibles, but providing she gets her food and drink along with her little treats she is a dream to be with, albeit that you have to spend your time shouting as loud as you can to make her understand.


I am her closest relative who lives over a hundred miles away, so my visits are few and far between. I am totally reliant on the staff taking note of any abnormalities in my aunt's wellbeing and or wishes, then keeping me informed as to any actions I may need to take, from topping up the sweets supply etc.


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Review from S S (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is currently staying for respite. She has settled in well with very good support from the staff. Due to current restrictions, I visit once a week and also speak to Mum on the phone. She is always happy and talks about the lovely meals and food. She says all the staff are kind and helpful.

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Review from Jill G (Sister of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I haven't visited my sister for over a year due to the pandemic, I am confident in the knowledge that she is being well cared for. I have always found the management and staff to be very pleasant and helpful with any requests or problems, and I have great respect for them all.

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Review from Christine M (Niece of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place, clean and safe, and staff treat the resident like family. The staff in my mind are unsung heroes of these hard and difficult times. I cannot thank them enough for caring for my loved one.

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Review from Tim L (Brother-in-law of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He had excellent care for the 15-months he lived at Sydenham House. He was unsure about moving in a first, but was made very welcome and soon settled down, helped greatly by caring and friendly staff. He enjoyed the good food, especially for special occasions, such as Harvest Supper and Christmas. As
his mobility declined, you helped him very patiently and kindly allowing him to stay on until nursing care became necessary. Thank you!

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Review from E P (Resident) assisted by family/friend published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt like I had been on a beautiful holiday. I was looked after well.

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Review from H P (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my mother is currently receiving. The home and the staff are more positive since the arrival of the new Registered Manager last September. My mother's health was not the best it could have been, Since the arrival of the new manager my concerns were looked into and the
manager ensured she had the necessary care.

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Review from J P (Son of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a slightly troubling settling in period, which all staff dealt with in an extremely kind, caring and professional manner; mum is now very happy. I cannot fault the staff, who are always cheerful and friendly; nothing is too much trouble for them. I wholeheartedly recommend Sydenham House.
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is very reassuring to know that my mum is looked after so well.

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Review from C T (Daughter of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum hasn't been there long in for respite but very impressed in what we have experienced. The staff all seem happy in their work. Very helpful. Seems such a lovely place can't fault it at all.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for Sydenham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Sydenham House is calculated as follows: ( (101 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 120 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sydenham House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Sally

Sally Wheaton

Job Title: Registered Manager

I would like to introduce myself as the Manager at Sydenham house. I have worked in the Health Care sector for the past 25 years and throughout this time I have gained significant knowledge and skills in leadership, recognising that the residents are always at the heart of everything I do.


My role as the Manager is to support the residents and lead the team to provide the very best care. I am passionate about making a positive difference to those we care for whilst ensuring our residents live fully enriched lives.


If you require any information or would like to arrange a visit, please do not hesitate to contact the home where a dedicated team member or I will be happy to help.