Fees vary depending on room choice and care needs.
Visitors are advised to check in with their relative before visiting to ensure they are in and not out on an appointment or with other visitors. Sign in is via the electric sign in app on arrival, visitors are asked to sign out on leaving.
Visitor parking is outside the main building
The Towans has a Review Score of 9.9 (9.943) out of 10, based on 18 reviews in the last 2 years. Over all time The Towans has 34 reviews.
Review from K R (Wife of Resident) published on 26 March 2025
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It is a home in the true sence of the word, having a very friendly and warm atmosphere. The staff are extremely dedicated to the residents,
There is a wide range of exceptionally well planned activities each day, providing stimulation, interaction and much laughter. This includes singers, musicians and much more.
Meals are varied, tasty and prepared to a high standard.
The Towans provides outstanding care and support for both residents and their family's.
I have found it so reasuring to know that my husband is in such safe hands and can't thank you enough for all you do. I have no hesitation in "highly recommending" the Towans to to others.
Reply from Lucy Ledger-Wielkopolska, Business Support at The Towans
Thank you so much for such a thoughtful and detailed review. We are thrilled that both your husband and yourself are happy with The Towans, the care received and the extended support we offer with our 'extended family' mentality. We all look forward to seeing you both when you are here.
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Review from Pam J (Resident) published on 26 March 2025
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Reply from Lucy Ledger, Business Support at The Towans
Thank you so much for such a wonderful review, it was an absolute pleasure to have you both stay with us. We will be sure to pass onto our teams your kind and positive words about all aspects of your stay.
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Review from Ian H (Son of Resident) published on 6 March 2025
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Reply from Lucy Ledger, Support at The Towans
Thank you so much for such a kind review, at The Towans we strive to create the home from home feel and when people mention the extended family atmosphere we feel as though we have achieved what we are aiming for. We will pass your wonderful comments onto our staff.
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Review from C M (Respite Resident) published on 29 January 2025
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Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans
Thank you so much for such a lovely review, we will be sure to pass your glowing review and incredibly thoughtful words on to our team who will all be so appreciative to hear your feedback.
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Review from D R (Day Care) published on 29 January 2025
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Reply from Lucy Ledger, Business Support at The Towans
Thank you for such a wonderful review. The staff and residents all really enjoy your company when you come in to see us. We will be sure to pass your wonderful comments on to the teams.
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Review from Jean B (Daughter of Resident) published on 10 January 2025
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Reply from Lucy Ledger, Business Support at The Towans
What can we say? That review has really touched us, such wonderful and thoughtful words. It means so much to our staff to hear what families have to say about the care their precious loved ones receive here. We are thrilled your dear mum wanted to stay at The Towans and love having you all as part of our extended Towans family.
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Review from S W (Daughter of Resident) published on 6 August 2024
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Reply from Sophie F, Care Manager at The Towans
Thank you for such a glowing review, reading people's reviews is honestly such an encouragement to us. It really is our pleasure to care for your mum & it is wonderful to see the smile on her face during all the activities she participates in.
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Review from Gordon F (Friend of Resident) published on 11 July 2024
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Reply from Debra Wielkopolska, Owner at The Towans
Thank you so much for your time and your review. We are very pleased that you find The Towans to be a great place to visit and you find those that stay here and we care for are happy and enjoying themselves. Our great Staff really aim to do the best for all and will appreciate the lovely feedback.
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Review from June G (Respite Resident) published on 11 July 2024
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Reply from Debra Wielkopolska, Owner at The Towans
We are very pleased to hear that the Rehabilitation stay was a positive experience for you and we appreciate your feedback very much. The Staff always go the extra mile and we hope you have returned home well and comfortable. Thank you for trusting us with your care at a difficult time for you.
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Review from Jan N (Daughter of Resident) published on 28 June 2024
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Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans
We are so pleased that your Mum continues to enjoy her time with us and that she has seen some significant benefits to being within a home setting. It also means so much to our whole team to know that you are reassured knowing she is safe and well with ourselves.
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Review from S G (Niece of Resident) published on 18 June 2024
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Reply from Lucy Ledger, Business Support at The Towans
We are a little lost for words at your incredibly touching review, thank you so much for taking the time to compose it. We are so proud of our team and the difference they make to so many residents. It is often a really hard decision for families to make regarding when is the right time to make this move and we know that reviews like yours go a long way to help reassure future residents' families who are making the decision. And yes, even Watson would agree there is likely no better home.
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Review from Keith R (Son of Resident) published on 6 June 2024
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Reply from Lucy Ledger, Business Support at The Towans
Thank you so much for taking the time to review our home. We love nothing more than hearing how happy families and our residents are with the care received. It is a huge change for everyone concerned when loved ones move into a care home and we are here to help make the transition as easy for everyone as possible. We will be sure to pass your lovely comments on to our staffing team.
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Review from C W (Daughter of Resident) published on 6 June 2024
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Reply from Lucy Ledger, Business Support at The Towans
Thank you so much for such a wonderful review, we can't tell you how much these mean to our staff. We really do have such an amazing team who go above and beyond what is expected of them and they are mainly responsible for the extended family atmosphere that is so often commented on at The Towans. We will be sure to pass your comments onto our team, thank you again for taking the time to submit a review.
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Review from Hilary C (Niece of Resident) published on 6 June 2024
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Reply from Lucy Ledger, Business Support at The Towans
Thank you so much for such a wonderful review, we can't tell you how much these mean to our staff. We have such an amazing team who really go above and beyond what is expected of them and they are mainly responsible for the extended family atmosphere that is so often commented on at The Towans. We will be sure to pass your comments onto our team, thank you again for taking the time to submit a review.
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Review from Jill F (Daughter of Resident) published on 6 June 2024
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Reply from Lucy Ledger, Business Support at The Towans
Thank you so much for taking the time to review our home. We love nothing more than hearing how happy families and our residents are with the care received. It is wonderful to see and hear how well the change has suited our residents and we love it when families are local and can get involved in Towans life as well. We will be sure to pass your lovely comments on to our staffing team.
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Review from Caroline P (Friend of Resident) published on 28 May 2024
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Review from Sue T (Resident) published on 22 May 2024
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Reply from Debra Wielkopolska, Owner at The Towans
It was a real honour to look after your Mum, thank you for trusting us with her life and her care. She was a real character and everyone still misses her. We were also pleased that she could end her days in the place she knew and surrounded by the people she knew so well and I am glad it helped you and your family knowing that when she passed away. Thank you as well for the review, it will mean a lot to the staff that their residents and families and friends are happy with what they do and being a great team.
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Review from Carol R (Daughter of Resident) published on 31 January 2024
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Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans
Thank you for such a glowing review, the social aspect of care homes is something many of our residents really enjoy. We do love hearing the home full of giggles and music on a regular basis! We will be sure to share your wonderful comments with our staff.
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Review from J M (Daughter of Resident) published on 31 August 2022
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Reply from Debra Wielkopolska, Owner at The Towans
This is so great to hear. Thank you for your kind words and support - the fantastic staff team will be really pleased to know that the extra mile they go for all our Clients is so worthwhile and appreciated.
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Review from G D (Stepdaughter of Resident) published on 27 June 2022
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Reply from Debra Wielkopolska, Owner at The Towans
Thank you so much for this review, we are a small independent home and do pride ourselves on having great staff who are very committed to keeping The Towans a lovely, comfortable home and the residents happy.
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The Review Score of 9.9 (9.943) out of 10 for The Towans is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.943 for The Towans is calculated as follows: ( (200 Excellents x 5) + (12 Goods x 4) ) ÷ 212 Ratings = 4.943
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Towans is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Oct 2017
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Date: Wednesday 30 Jun 2021 More details
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Job Title: Care Manager
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