The Towans

Berrow Road, Burnham-on-Sea TA8 2EZ
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9.9 32 Reviews
  • The Towans, Burnham-on-Sea
The Towans care home is located on the coast in Burnham on Sea, Somerset, with many of the rooms having sea views.

The home cares for up to 28 people and residents are encouraged to bring personal possessions such as pictures and mementos to make them feel at home.

There are two lounges where residents can socialise as well as a conservatory which looks out onto the garden which is full of shrubs and flowers. In addition, there is a 'bistro-style' dining room where residents can chat and eat.

Nutrition is an important part of life at The Towans and residents are given fresh home-cooked food. Snacks and hot and cold drinks are available throughout the day.

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Care Provided by The Towans

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Debra Wielkopolska (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for The Towans

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Care £1,300 – £1,600

  • Fees vary depending on room choice and care needs.
  • (these prices are only a guideline, please contact The Towans to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are advised to check in with their relative before visiting to ensure they are in and not out on an appointment or with other visitors. Sign in is via the electric sign in app on arrival, visitors are asked to sign out on leaving.


  • Parking

  • Visitor parking is outside the main building


The Towans Reviews (32)

Total of 32, showing 1-20
9.9

The Towans has a Review Score of 9.9 (9.936) out of 10, based on 16 reviews in the last 2 years. Over all time The Towans has 32 reviews.

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Review from Ian H (Son of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the Towans for eighten months and the care she has received has been exceptional. The staff are all friendly, professional and genuinely care about the welfare of the residents. Everyone is encouraged to get involved in the many activities available and a wonderful family
atmosphere is achieved. The Towans is a very special place.

Reply from Lucy Ledger, Support at The Towans

Thank you so much for such a kind review, at The Towans we strive to create the home from home feel and when people mention the extended family atmosphere we feel as though we have achieved what we are aiming for. We will pass your wonderful comments onto our staff.


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Review from C M (Respite Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been in care after a second hip operation and the quality and professionalism given here have exceeded all expectations. I cannot speak highly enough of each individual working here. I would recommend it to anyone. The Towans the help with recovery or to anyone who needs to come in as a resident.
Am very grateful to each on here. They treat each one in their care as special.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans

Thank you so much for such a lovely review, we will be sure to pass your glowing review and incredibly thoughtful words on to our team who will all be so appreciative to hear your feedback.


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Review from D R (Day Care) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Some Five months ago I started attending The Towans Care Home, for respite care, once or twice a week. I feel that the staff have been excellent in understanding my needs, and make me feel very welcome and safe in their hands. They are approachable and nothing is too much trouble for them. They work
very well together to support the residents and make us feel part of a family. The Towan's activities are quite outstanding and very well organised. We do various activities such as Tai Chi, entertaining games, like Name That Tune, and Musical Bingo. We have visiting singers and musicians, also Alpacas and Owls have come to see us, which is very interesting. The food is excellent, very well cooked and varied. I never expected everything to turn out so well and it certainly has opened my eyes. I've been, able to make new friends and attending The Towans has enriched my quality of life. I have no hesitation, whatsoever in recommending The Towans to anyone.

Reply from Lucy Ledger, Business Support at The Towans

Thank you for such a wonderful review. The staff and residents all really enjoy your company when you come in to see us. We will be sure to pass your wonderful comments on to the teams.


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Review from Jean B (Daughter of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Towans, for 2 weeks respite care, in November 2024, following a couple of falls in her home. The respite care was quickly converted to permanent residency as we were delighted with the home and care received. The staff are amazing. So kind, caring and cheerful. They are very
dedicated to the residents, helping them to live their best lives, in their remaining years. My mother hadn't wanted to move into care, but she was soon won over. She can't fault the care received. The food is excellent. Great choice for each meal with sensible, tempting portions. My mother had become quite isolated at home, seeing only her daily carers and occasional friends and family. She is now taking part in most of the activities. She enjoys the company of the other residents and has made some very nice friends. She even tried knitting recently, something she hadn't done for about 30 years. We couldn't praise The Towans highly enough. It's a wonderful home with superb staff.

Reply from Lucy Ledger, Business Support at The Towans

What can we say? That review has really touched us, such wonderful and thoughtful words. It means so much to our staff to hear what families have to say about the care their precious loved ones receive here. We are thrilled your dear mum wanted to stay at The Towans and love having you all as part of our extended Towans family.


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Review from S W (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Towens Care Home for almost a year now. The change in her is wonderful to see. She is happier healthier and a lot more social. I can't praise the care staff enough for the first-class care they give to Mum. The towens always have activities each day for the residents to take part
in which Mum loves and she's always looking forward to meal times as she tells me the food is lovely. I really can't fault the excellent care she receives.

Reply from Sophie F, Care Manager at The Towans

Thank you for such a glowing review, reading people's reviews is honestly such an encouragement to us. It really is our pleasure to care for your mum & it is wonderful to see the smile on her face during all the activities she participates in.


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Review from Gordon F (Friend of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited friends at this residential home many times. All the residents seem happy and are well cared for. They have interesting activities every afternoon and numerous entertainers are invited to the home to entertain the residents. The staff there appear to me to be very caring.

Reply from Debra Wielkopolska, Owner at The Towans

Thank you so much for your time and your review. We are very pleased that you find The Towans to be a great place to visit and you find those that stay here and we care for are happy and enjoying themselves. Our great Staff really aim to do the best for all and will appreciate the lovely feedback.


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Review from June G (Respite Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After coming here for rehab after an operation I was treated very well and the care and exercises were carried out daily. The food was excellent and all staff were very friendly and helpful.

Reply from Debra Wielkopolska, Owner at The Towans

We are very pleased to hear that the Rehabilitation stay was a positive experience for you and we appreciate your feedback very much. The Staff always go the extra mile and we hope you have returned home well and comfortable. Thank you for trusting us with your care at a difficult time for you.


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Review from Jan N (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Towans for around 4 years now and is extremely happy there and far more outgoing and social than she has been for years. This is due to the amazing staff who are always friendly and helpful. There are loads of different and imaginative activities that she enjoys taking part in.
The building and grounds are beautiful, and Mum has a lovely light room. It is good to know that she is safe, happy and well looked after.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans

We are so pleased that your Mum continues to enjoy her time with us and that she has seen some significant benefits to being within a home setting. It also means so much to our whole team to know that you are reassured knowing she is safe and well with ourselves.


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Review from S G (Niece of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Towans is lovely. It really feels like 'home' and my aunt is very happy there. All of the staff are absolutely fantastic, they are all so kind and patient - every single one of them. I cannot praise them all highly enough. The effort put into making the residents happy is lovely, there are musical
afternoons, games, quizzes and armchair exercise classes to name but a few. My aunt has been there for a year now but when she first went in she was really struggling at home and looked terrible, ill and grey, but within a month of being at The Towans she looked so much better, putting on weight and rosy cheeks, it really transformed her life. The peace of mind knowing that she is in safe hands is such a relief! I think it is wonderful! I don't think even Sherlock Holmes could find somewhere better!

Reply from Lucy Ledger, Business Support at The Towans

We are a little lost for words at your incredibly touching review, thank you so much for taking the time to compose it. We are so proud of our team and the difference they make to so many residents. It is often a really hard decision for families to make regarding when is the right time to make this move and we know that reviews like yours go a long way to help reassure future residents' families who are making the decision. And yes, even Watson would agree there is likely no better home.


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Review from Keith R (Son of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about my mother's stay in the Towans has been superb. She was very anxious when she arrived but the commitment of the staff quickly eased her initial fears. Throughout her stay she has been well looked after and staff go out of their way to ensure her needs are met. I would have no hesitation
recommending The Towans.

Reply from Lucy Ledger, Business Support at The Towans

Thank you so much for taking the time to review our home. We love nothing more than hearing how happy families and our residents are with the care received. It is a huge change for everyone concerned when loved ones move into a care home and we are here to help make the transition as easy for everyone as possible. We will be sure to pass your lovely comments on to our staffing team.


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Review from C W (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Towans itself is a lovely, mature building with a warm homely traditional vibe. This together with an amazing body of staff makes it a perfect place for my mum who has been a resident for almost two years. Over this time Mum has had two stays in hospital. The staff worked hard on both occasions
to get her back to The Towans as soon as possible so that they could ensure her recovery. On every visit or on any time I collect Mum and return her, she is welcomed back with a lovely greeting and she always smiles and seems to be relieved to be back. There is always something going on and the constantly updated social media page backs this up! Lovely photos of all the activities from music and exercise to live singers and dancing. The activities organiser does a fantastic job. I have a lot of contact with one particular member of staff who has been an amazing support to Mum and myself throughout the change from Mum living with us to now living at the Towans. I highly recommend the Towans.

Reply from Lucy Ledger, Business Support at The Towans

Thank you so much for such a wonderful review, we can't tell you how much these mean to our staff. We really do have such an amazing team who go above and beyond what is expected of them and they are mainly responsible for the extended family atmosphere that is so often commented on at The Towans. We will be sure to pass your comments onto our team, thank you again for taking the time to submit a review.


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Review from Hilary C (Niece of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with the way everyone at The Towans has taken care of my aunt since she moved in 3 months ago. There's been a lot of changes in her life - from living independently, and driving just months ago, to now surrendering her full-time care to these people, and I can honestly say the team have
worked hard to help her adjust, fit in and feel part of their family. One staff member in particular and her team have gone above and beyond what we could have expected any care home to do and have done it all with a smile and exceptionally good grace. We cannot fault them, and the care given has been perfectly tailored to providing my aunt with everything to adjust to this new phase of her life. I completely recommend The Towans, and the staff member mentioned previously is the glue that keeps everything running smoothly. she is a pure gem and cares deeply for each resident - which is so reassuring. Thank you for all you've done, it's lifted a weight off our minds to know how well she is taken care of - I'd give you 6 stars if I could!

Reply from Lucy Ledger, Business Support at The Towans

Thank you so much for such a wonderful review, we can't tell you how much these mean to our staff. We have such an amazing team who really go above and beyond what is expected of them and they are mainly responsible for the extended family atmosphere that is so often commented on at The Towans. We will be sure to pass your comments onto our team, thank you again for taking the time to submit a review.


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Review from Jill F (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at The Towans for 16 months now. She enjoys living there, has a lovely sea view room and the company of other residents when she wants that. Mum was unable to continue living alone in her supported bungalow and The Towans was the obvious place for both her and us, living close
by. The staff are amazingly friendly, welcoming and nothing is too much trouble for them. If a problem arises, they are quick to deal with it, keeping me informed at all times which has been my request. The afternoon activities are interesting and varied. I've been to several of them and thoroughly enjoyed seeing residents getting involved, being encouraged to be active and engage according to their ability. The activities coordinator comes up with such a varied programme, always interesting and unusual! I enjoy visiting Mum, who is now 97. Certainly, she's flourished since being at The Towans. Food is plentiful and of a high standard. I highly recommend it!

Reply from Lucy Ledger, Business Support at The Towans

Thank you so much for taking the time to review our home. We love nothing more than hearing how happy families and our residents are with the care received. It is wonderful to see and hear how well the change has suited our residents and we love it when families are local and can get involved in Towans life as well. We will be sure to pass your lovely comments on to our staffing team.


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Review from Caroline P (Friend of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Towans is an amazing care home, the staff are very caring and always go out of their way to make the individuals they look after happy and content. Towans has fantastic activities in the morning and afternoon, going the extra mile to incorporate different skills to maintain individuals' mobility
and maintain active minds. Spending time and encouraging them to engage and remain active. Staff spend time with individuals in their rooms or in the communal areas in morning and evening after the fun and games that occur after lunch in activities. The staff are jolly and the atmosphere of the care home is welcoming and bright. Nothing is too much for the staff and each department are always willing to help when asked. The care the individuals receive shines through as they all look well and cared for. They strive to give choice and adapt to the individuals' own routine and encourage them to share their wishes and wants so Towans can provide personalised care.

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Review from Sue T (Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really cannot rate the Towans highly enough. 5* doesn't do it justice. My Mum was a resident of The Towans for 3 years before passing away today. Whilst Mum was in hospital they pushed out all the stops to help get her back Home to the Towans for end-of-life care. Oxygen was ordered, the room rearranged,
the bed sorted etc. When Mum passed away she was treated with the utmost respect and dignity. They have been kindness itself to me and our family. Really nothing is too much trouble. Finding Mum a place at The Towans is one of thd best decisions I made. A full and varied menu and activities everyday arranged. The whole team are fantastic. Thank you isn't enough.

Reply from Debra Wielkopolska, Owner at The Towans

It was a real honour to look after your Mum, thank you for trusting us with her life and her care. She was a real character and everyone still misses her. We were also pleased that she could end her days in the place she knew and surrounded by the people she knew so well and I am glad it helped you and your family knowing that when she passed away. Thank you as well for the review, it will mean a lot to the staff that their residents and families and friends are happy with what they do and being a great team.


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Review from Carol R (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother enjoys her days at The Towans for respite care. All the staff are welcoming and always smiling. There is a wide range of daily activities, such as musical bingo, gentle exercises and visits from external entertainers. Special events such as Burns Night are also celebrated throughout the year.
Residents seem happy and enjoy each other's company.

Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans

Thank you for such a glowing review, the social aspect of care homes is something many of our residents really enjoy. We do love hearing the home full of giggles and music on a regular basis! We will be sure to share your wonderful comments with our staff.


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Review from J M (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at The Towans for about two and a half years now. Over that time her health has declined and her needs have increased. However, the amazing staff always treat her with kindness, respect and humour. They know her well and are able to get the best out of her every day. Mum always
looks clean and well groomed, she knows that the staff really care about her.

Reply from Debra Wielkopolska, Owner at The Towans

This is so great to hear. Thank you for your kind words and support - the fantastic staff team will be really pleased to know that the extra mile they go for all our Clients is so worthwhile and appreciated.


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Review from G D (Stepdaughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited The Towans Residential Home, Berrow Road, Burnham on Sea with a view to finding a good residential home for my stepfather moving there. We found the manager and staff extremely friendly and accommodating. The home is set in beautiful surroundings and the home has a homely, cosy feel. We would
definitely recommend it.

Reply from Debra Wielkopolska, Owner at The Towans

Thank you so much for this review, we are a small independent home and do pride ourselves on having great staff who are very committed to keeping The Towans a lovely, comfortable home and the residents happy.


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Review from Helen O (Daughter-in-law of Resident) published on 28 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would not hesitate to recommend The Towans Nursing home. They take exceptional care of my father-in-law. Staff always greet with a happy smile and have no hesitation in answering any questions we may have. Father-in-law says the food is excellent - it certainly looks good! The housekeeping within
the home - cleanliness etc is very good. The staff all go the extra mile to make sure that our loved one is safe and happy. They have managed and continue to manage the Covid pandemic extremely well.

Reply from Debra Wielkopolska, Owner at The Towans

We are very glad that the family are so pleased with the care and consideration shown to their loved one, even through these trying times. The staff have gone the extra mile to keep people safe and happy. With the excellent relationships the home has with the supportive health teams coming into The Towans, we do everything possible for the best experience of Health and Wellbeing for all of our wonderful Clients, that we can.


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Review from N P (Daughter of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst Mum didn't want to go into a home, she now regards it as a godsend. All of the staff cannot do enough for her and her family are so pleased with the care and attention she receives. We cannot fault the treatment she receives so would recommend this home, without a doubt.

Reply from Debra Wielkopolska, Owner at The Towans

Thank you so much for the review and we are pleased that Mum has settled in so well, feels safe and finds the staff so supportive. We understand it is a big step to come into a home, especially in these strange times and that your family and your mother feel it was the best choice for everyone.


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Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for The Towans is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for The Towans is calculated as follows: ( (176 Excellents x 5) + (12 Goods x 4) ) ÷ 188 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Towans is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

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Jeanette Martin

Job Title: Manager

Joined: 2023

I have worked in the care industry for over 28 years in Residential, domiciliary, and extra care settings. I joined the Towans as manager at the end of the summer in 2023, and am delighted to be working in such a wonderful home with a dedicated team of care professionals who are well respected by health professionals for providing outstanding care and support to our residents.


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Sophie Ferguson

Job Title: Care Manager

Joined: 2014

I have been at Towans for 10 years where I started as an apprentice and worked up into Management after gaining my Level 5. The best part is being able to care for so many individuals and give back to them as they have all their lives. I enjoy working with all team members and feel like I have grown up in Towans. Towans staff, residents and families become part of the Towans Team being included in the daily running of the Towans.


I try to be a problem solver and feel part of my new role recently is supporting the Families and residents alike but always being at hand for staff and any situations that arise to deal with appropriately and swiftly.


Frequently Asked Questions about The Towans

What types of Care is The Towans registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Towans provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Towans have?

There are 26 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Towans?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Towans to the centre of Burnham-on-Sea?

0.6 mile(s) as the crow flies, distance by road may be significantly further.