Fees vary depending on room choice and care needs.
Visitors are advised to check in with their relative before visiting to ensure they are in and not out on an appointment or with other visitors. Sign in is via the electric sign in app on arrival, visitors are asked to sign out on leaving.
Visitor parking is outside the main building
The Towans has a Review Score of 9.9 (9.943) out of 10, based on 18 reviews in the last 2 years. Over all time The Towans has 34 reviews.
Review from Helen O (Daughter-in-law of Resident) published on 28 December 2021
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Reply from Debra Wielkopolska, Owner at The Towans
We are very glad that the family are so pleased with the care and consideration shown to their loved one, even through these trying times. The staff have gone the extra mile to keep people safe and happy. With the excellent relationships the home has with the supportive health teams coming into The Towans, we do everything possible for the best experience of Health and Wellbeing for all of our wonderful Clients, that we can.
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Review from N P (Daughter of Resident) published on 29 November 2021
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Reply from Debra Wielkopolska, Owner at The Towans
Thank you so much for the review and we are pleased that Mum has settled in so well, feels safe and finds the staff so supportive. We understand it is a big step to come into a home, especially in these strange times and that your family and your mother feel it was the best choice for everyone.
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Review from Susan F (Daughter of Resident) published on 25 November 2021
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Reply from Debra Wielkopolska, Owner at The Towans
Thank you so much for reviewing us with the great comments, and we are so pleased that Mum is happy and you and your family can relax and enjoy time together without worry. We are delighted that you find us achieving what we aim to achieve - happy and safe residents looked after by the brilliant, caring care team in a lovely setting.
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Review from Elaine S (Sister of Resident) published on 22 October 2020
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Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans
Thank you for such a wonderful review. It really makes us proud of our Team when we get reviews like yours, we will be sure to pass on your kind words.
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Review from Faith J (Niece of Resident) published on 22 October 2020
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Reply from Lucy Ledger, Admin/Accounts at The Towans
Thank you for the wonderful review. Our staff always enjoyed receiving the cakes your Aunt used to make and bring in with her on her visit on respite stays.
We are thrilled your Aunt has settled in so well as a permeant resident and is enjoying all that life in The Towans has to offer, including her balcony with the sea view.
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Review from Sue M (Daughter of Resident) published on 21 October 2020
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Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans
Thank you for the wonderful review. We love hearing how happy our residents families are with the love and care our residents receive. We like to think of us all as one big extended family.
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Review from Philip W (Son of Resident) published on 21 October 2020
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Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans
Thank you for the lovely review. We are very happy that you are reassured by us caring for your Dad.
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Review from Sandra P (Daughter of Resident) published on 21 October 2020
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Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans
Thank you for such a lovely review, Sandra. We will be sure to pass your kind words onto the staff.
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Review from Patricia H (Friend of Resident) published on 21 October 2020
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Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans
Thank you for the lovely review. We will be sure to pass on the kind words to our staff who have worked so hard to meet everyone's needs and more during this pandemic.
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Review from Cheryl J (Daughter of Resident) published on 21 October 2020
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Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans
Thank you so much for the lovely review. We will be sure to pass on the kind words to our team; they'll love to hear what you have had to say.
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Review from Lisa W (Daughter of Resident) published on 29 June 2020
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Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans
Thank you for the lovely review, we are touched by your words.
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Review from Sue E (Daughter of Resident) published on 22 January 2018
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Reply from D Wielkopolska, Director at The Towans
Thank you so much for this review, we are so pleased everything is working out well for our dear resident and their family.
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Review from C S (Sister-in-law of Resident) published on 8 August 2017
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Reply from D Wielkopolska, Director at The Towans
Thank you for your lovely comments - we are so pleased you find The Towans to be a great place for people to live and our thanks to the marvellous staff who make it so.
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Review from Maggie B (Daughter of Resident) published on 1 June 2017
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Reply from D Wielkopolska, Director at The Towans
Thank you so much for your feedback, it is really appreciated and we will let all the Staff Team know, they will be very pleased your father was so happy here, they enjoyed caring for him.
Kind regards.
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The Review Score of 9.9 (9.943) out of 10 for The Towans is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.943 for The Towans is calculated as follows: ( (200 Excellents x 5) + (12 Goods x 4) ) ÷ 212 Ratings = 4.943
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Towans is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Oct 2017
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 2023
I have worked in the care industry for over 28 years in Residential, domiciliary, and extra care settings. I joined the Towans as manager at the end of the summer in 2023, and am delighted to be working in such a wonderful home with a dedicated team of care professionals who are well respected by health professionals for providing outstanding care and support to our residents.
Job Title: Care Manager
Joined: 2014
I have been at Towans for 10 years where I started as an apprentice and worked up into Management after gaining my Level 5. The best part is being able to care for so many individuals and give back to them as they have all their lives. I enjoy working with all team members and feel like I have grown up in Towans. Towans staff, residents and families become part of the Towans Team being included in the daily running of the Towans.
I try to be a problem solver and feel part of my new role recently is supporting the Families and residents alike but always being at hand for staff and any situations that arise to deal with appropriately and swiftly.