Vaughan Lee House

Orchard Vale, Ilminster TA19 0EX
Submit a Review
9.9 42 Reviews
  • Vaughan Lee House, Ilminster
Vaughan Lee House is a purpose-built residential care home catering for older people.

Staff at Vaughan Lee House seek to provide and maintain a high standard of care, 24 hours a day.

The staff are trained to meet the individual needs of day-to-day living, to be supportive without being intrusive and to ensure that the dignity of the individual is preserved.

Vaughan Lee House has single, en-suite rooms which are complete with a fitted call system together with provision for a personal television. Where appropriate, residents may bring furniture and also have an individual telephone installed.

Residents can also enjoy relaxing in one of three lounges. During the summer months, residents can enjoy a pleasant south-facing patio and attractive flower garden.

Show Vaughan Lee House on the Map

Care Provided by Vaughan Lee House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Ilminster & District (OPW) Housing Society Ltd
  • Person in charge
  • Karen Roberts (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1970
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Vaughan Lee House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Care £1,300 – £1,300

  • Our fees do not cover newspapers, toiletries, hairdressing or podiatry treatment.
  • (these prices are only a guideline, please contact Vaughan Lee House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Vaughan Lee House Reviews (42)

Total of 42, showing 1-20
9.9

Vaughan Lee House has a Review Score of 9.9 (9.877) out of 10, based on 11 reviews in the last 2 years. Over all time Vaughan Lee House has 42 reviews.

Overall Experience

  • 33
  • 9
  • 0
  • 0
  • 0

Date Published

42
1
4
11
31

Review from Kaye K (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Vaughan Lee House for just over 3 years before she passed away there in December 2024 at the age of 99 years. Throughout her time there she was treated with kindness, respect, compassion and professionalism by the staff and management. My brother and I both reside outside
the UK, and so we were reliant on Vaughan Lee House to recognize my mother's needs and to communicate with us proactively about details of her care, and they did so in a way that allowed us to feel reassured that my mother was very comfortable and well taken care of. They were also considerate of our position and feelings as family members and went above and beyond to support us as well as our Mum. There are no words adequate to express my gratitude to the wonderful people at Vaughan Lee House for providing such a lovely place for my Mum during her last years. Anyone who lives at Vaughan Lee House is very fortunate, as are their families.

Reply from Karen Roberts, Registered Manager at Vaughan Lee House

Thank you for your kind review. Your Mum was a pleasure to care for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry W (Son of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98-year-old mother has been resident at Vaughan Lee for over a year now. As I am resident in France and my sister in Canada, we need a place where my mother is completely cared for. I visited her in Vaughan Lee in May 2024 and was extremely impressed. The food is excellent. There are activities for
the residents almost every day. Very regular checks are made on the residents in their rooms. I was invited to join some of the activities and eat there, so I could really see the quality for myself. The staff are available, attentive and always relaxed and smiling. My mother is receiving a standard of care way beyond what any family member could supply for her. She is relaxed and happy.

Reply from Karen Roberts, Registered Manager at Vaughan Lee House

It was lovely to meet you, thank you for taking the time to submit this review, we all appreciate your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P R (Friend of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First and foremost everyone is so friendly at Vaughan Lee House. You feel at ease the moment you go through the door. Everything is clean, very well presented and obviously well-managed. The staff are professional, polite, friendly and knowledgeable. Nothing is too much trouble. My friend says it is
not a home, it is her home. I say that speaks volumes.

Reply from Karen Roberts, Registered Manager at Vaughan Lee House

Thank you for taking the time to submit this review, we all appreciate your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire H (Daughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Vaughan Lee in December 2023, after a stay in hospital and losing much of his mobility. He settled in immediately with help and support from the carers there. He has a lovely room that he likes to stay in because it's warm and cosy and he gets his meals delivered to him in there. The
care team are wonderful; they spend time chatting to him, attending to his needs and being there to help him with anything. He is happy and contented. This takes a huge amount of worry and weight off my shoulders, because I know he is happy and safe.

Reply from Karen Roberts, Registered Manager at Vaughan Lee House

Thank you for taking the time to submit this review, we all appreciate your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bridget S (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Vaughan Lee House for several short periods over the last three years. Each time the staff were amazing, so kind and caring with a cheerful smile for residents and visitors. He was really well looked after and was always happy to be going back.
The management team were really helpful
and accommodating, allowing him to come at quite short notice when needed. The billing process was efficient, with prompt acknowledgement of payments.
Thank you to all the staff at Vaughan Lee House for looking after him, and particularly on his last day.

Reply from Karen Roberts, Registered Manager at Vaughan Lee House

Thank you for your kind words, they are much appreciated by us all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rowland G (Son of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The short time that my mother was in Vaughan Lee House the care was exceptional. The carers were always very friendly and caring, also nothing was ever too much trouble. Her room was always clean and tidy and in the last few weeks of her life the care that she was given while bed ridden was second to
none. She could not have asked for better care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H K (Respite Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my recent ten-day stay for respite, I have nothing but the highest praise for every provision that was provided; it was superb - thank you so much.
Friends with knowledge of care homes visited me during my stay and were most impressed with the welcome, the dedication, the cleanliness, the
activities on offer and the happy atmosphere. Ilminster is very fortunate to have such a superb care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I regularly visit my mum at Vaughan Lee House Care Home, also attending many of the events that are put on for residents and families to come along to. The staff are very kind and caring to my mum and family when visiting her. We have always been impressed with the care provided for
my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah D (Niece of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt, now 93, has lived very happily at Vaughan Lee House Care Home for the last two years. I can only heap praise on the excellent level of compassionate care she has received from all of the staff. We have also always felt welcomed and supported by all of the team. This home has the ethos of those
in the community who worked to build it and continue their support. It feels an integral part of all that is so good about Ilminster.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N H (Son of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have always found Vaughan Lee House Care Home very welcoming and keen to help in whatever way they can. Whenever I call to arrange anything I'm always met with a kind and professional manner.
The main thing for us is Mum has perked up so much since she has been there and that is not fading, there
will always be times when she is upset, missing the dogs or family but she soon gets over that with her extended family (the staff) and often tells us about her days.
It's very reassuring that we know Mum is being looked after with a smile and happiness.
Thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jayne E (Daughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at Vaughan Lee House Care Home for two weeks to give my brother some respite. She had a lovely time and the staff were all very caring towards her and our family when we visited Mum. Mum needs quite a lot of help as she had a major stroke three years ago and the level of care was exemplary.
Her ensuite room was lovely, as was the entire home. The food looked and smelled delicious. We will definitely be arranging further respite visits for Mum in the future. Can't recommend Vaughan Lee House enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 15 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in Vaughan Lee for a short while following a fall. The care she received was exceptional. The staff and management were so supportive and kind to us all. The food was very good and any requests made e.g to borrow a wheelchair for hospital visits were always willingly accommodated. Vaughan
Lee House is very well run and very good value for money.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary P (Respite Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I went to Vaughan Lee for two weeks between hospital and home and received excellent treatment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Friend of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, homely environment. Lunch of roast dinner smelt lovely and all the staff were so kind and welcoming. Would recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley L (Daughter of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Vaughan Lee since January 2021. She was sorry to lose her independence at home but now accepts Vaughan Lee as her home. She is as happy here as she would be anywhere. She is looked after extremely well and is treated with dignity and care. Each member of staff treats
my mother as they would their best friend or family member. She loves them all. She never ate very well at home but now she enjoys every meal. She likes food. Everything is presented well, cooked in a homely style and cut up for her. She can then feed herself and she enjoys every meal. She has a problem with incontinence but each 'accident' is treated as if it's 'just one of those things' and everything is soon back to normal - as if nothing had happened. All the staff live locally - and when my mother speaks of local places and events from her past, which she does all the time, they are familiar to anyone listening to her, so she feels it's just like talking to a friend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patrick D (Son of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful. Dad has settled into his new surroundings really well. He gets involved in the activities and generally looks contented(Age and illness do get in the way occasionally). He has a lovely relationship with the staff. As a family, we always feel listened to and we all work together as a team.
Well done everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wayne H (Son of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team provide an excellent service to my mother. Communication is excellent and we were kept informed throughout lockdowns. Hygiene and attention to detail are always at a high level. The staff are attentive and caring. The food and entertainment are very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N A (Sister of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is not the easiest of people and the staff quickly found ways to support him following major changes in his life, after a serious illness. Under the management, Vaughan Lee House safely navigated a way through the covid problems, always keeping friends and family informed as changes were
needed. It is such a comfort, knowing my brother is supported and cared for by staff who understand him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fay S (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is always well cared for and seems to get on with all the carers. She is made to feel like one of the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Nephew of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Vaughan Lee House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Vaughan Lee House is calculated as follows: ( (114 Excellents x 5) + (16 Goods x 4) ) ÷ 130 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Vaughan Lee House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Vaughan Lee House

What types of Care is Vaughan Lee House registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Vaughan Lee House provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Vaughan Lee House have?

There are 30 Single Rooms.

What are the Facilities & Services at Vaughan Lee House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Vaughan Lee House to the centre of Ilminster?

0.4 mile(s) as the crow flies, distance by road may be significantly further.