Wyndham House

Martlet Road, Minehead TA24 5PR
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9.7 56 Reviews
  • Wyndham House, Minehead
Wyndham House in Minehead provides tailored care to suit residential requirements, focusing on each individual and helping them to live an active and independent lifestyle.

As well as residential care, the home offers respite and day care, while care staff are also experienced in end-of-life care.

Meals are prepared on-site to suit dietary needs and preferences, while there is also a varied programme of activities. Residents have access to Wi-Fi and IT to allow them to stay in touch with friends and relatives.

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Care Provided by Wyndham House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Donna Selway (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Wyndham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,330 – £1,530
    • Self-Funded Residential Dementia Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Dementia Care £1,330 – £1,530

  • Wyndham House fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Wyndham House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Wyndham House Reviews (56)

Total of 56, showing 21-40
9.7

Wyndham House has a Review Score of 9.7 (9.709) out of 10, based on 12 reviews in the last 2 years. Over all time Wyndham House has 56 reviews.

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Review from Diana T (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As I live 6 hours away I find the staff always keep me informed about how my mother is. As she finds it difficult to hear they put the phone on loud speaker to make it easier for her to hear me. When we visit it is obvious that they have all got to know her and show a great deal of empathy towards her.
I dont worry about her being there as I know she is being well cared for.

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Review from J B (Wife of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness shown to my husband have been outstanding. The home has also shown great kindness and understanding to me at a sad time i.e. my husband having to leave our home of 55 years because of his vascular dementia and other health problems and I being no longer able to look after him at
home.

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Review from David B (Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and friendly. The food is good and served well by your staff.

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Review from J K (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wyndham House became Mum's home from home. She was treated with the utmost care, compassion and dignity throughout her stay. The final duty of care on her passing was lovingly carried out. Thank you, everyone, from all the family.

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Review from Denise S (Daughter-in-law of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the care home to be very friendly and welcoming. The staff were always there to help and assist with any care needs. My mother-in-law went in for respite and loved it so much that she chose to stay, having been so set against going in a care home. She was well looked after and had company,
which we feel made such a difference to her quality of life. Her room was very clean and fresh, she had plenty of room for her belongings and we felt happy knowing she was safe and cared for while we were away. An excellent care home with excellent staff who care, we can't speak more highly of them. Well done Wyndham House. Superb.

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Review from Michelle C (Granddaughter of Resident) published on 20 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's grandmother went to Wyndham House on an emergency respite admission.
The process went so smoothly and this was due to the excellent organisational skills of the manager and deputy manager.
The care staff couldn't have done more and were all so attentive and sensitive to our grandmother's
feelings and wellbeing.
When our grandmother was feeling particularly low, staff took the time to sit and encourage her to spend some time doing some activities that she enjoyed. For example gardening. The staff knew that she enjoyed this activity from the information gathered upon admission.
Her independence and dignity was always promoted which was very important to her. I would highly recommend Wyndham House, they are amazing!

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Review from James B (Respite Resident) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I received during my 5-week stay was excellent. The facilities provided were like staying in a good hotel. The management and staff gave me all the care I required and were very supportive in helping me recover and get home. I can't thank them enough for what they have done for me. I highly
recommend Wyndham House.

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Review from Colin J (Son of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the home very friendly and efficient. All the covid-19 rules are being kept too which is comforting. Mum was very happy with her stay. The staff and food were great. Thank you.

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Review from Barbara M (Respite Resident) assisted by family/friend published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care. Activities were fun. Food very good and plenty of choices. They catered for my special diet - gluten and dairy-free. All beautifully cooked and prepared. The staff were very kind and helpful. The mattress was very hard; a mattress topper was provided which was softer but made the bed high.
I was here for a week and had a lovely holiday.

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Review from Sandra B (Niece of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I hold Wyndham House in high regard. Their care is second to none. This is substantiated by having 3 residents of 100 years old. If I had any slight complaint, it is that I wish my aunt would be persuaded to leave her room and join in with activities. I feel she now has no mobility because they have
wheelchaired her around. I know she can be very stubborn, but I have voiced these concerns before and now I feel it is too late to mend this problem.

Reply from Somerset Care, Somerset Care at Wyndham House

Hello Sandra, Thank you for your feedback and kind comments. We welcome all opportunities to discuss improvements to the tailored support that we offer our residents and invite you to contact the team at Wyndham House if you would like to further discuss any aspect of your aunt's care. Best regards, Somerset Care.


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Review from Janet R (Daughter-in-law of Resident) published on 26 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wyndham House has over the last seven years provided excellent care for my elderly relative. She is happy there and states she never wants to leave. The staff has created a very homely atmosphere for their residents, which, together with activities and good food, means I know she is well looked after.
The staff also keep me fully informed of any changes in her condition.

Reply from Rachel King, Marketing & PR Manager at Wyndham House

Thank you for taking the time to review Wyndham House and thank you for your lovely comments, they are much appreciated.


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Review from G F (Husband of Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Entry into Wyndham House is warm and welcoming. The staff are most delightful, and there is a spirit of co-operation and helpfulness. Management is effective with a soft touch. Not being purpose-built, the premises are not ideal in every aspect. Mealtimes could perhaps be better organised, but the food
is good and well presented.

Reply from Rachel King, Marketing & PR Manager at Wyndham House

Thank you for taking the time to review Wyndham House, your kind comments are much appreciated.


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Review from K L (Daughter of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the time our relative has been resident at Wyndham House her care has been wonderful. The staff have been unfailingly kind, cheerful and patient. We are very impressed by the range of ideas that the Wyndham House team have for making life lively and interesting for the residents. We have
had recent experience of two other care homes. Wyndham House is much the best.

Reply from Rachel King, Marketing & PR Manager at Wyndham House

Thank you for your lovely comments about Wyndham House; they are much appreciated.


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Review from Michael M (Husband of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Covid 19, I have only been able to visit my wife once. I found staff very polite and helpful. On what I saw on my visit the home is excellent. The lunch my wife had was of a high standard. On occasion, when I have phoned the home the staff e.g. the manager has been most helpful. I very much like
the main door security and visitors book.

Reply from Rachel King, Marketing & PR Manager at Wyndham House

Thank you for taking the time to review Wyndham House; it's much appreciated.


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Review from J A (Daughter of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The most striking feature of this care home is that all the carers really do care, making time to address individual personal needs.

Reply from Rachel King, Marketing & PR Manager at Wyndham House

Thank you for reviewing Wyndham House, and for your kind comments which we really appreciate.


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Review from J P (Daughter of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father spent 3 weeks in respite care at Wyndham House in the summer, then 7 weeks end of life care in the autumn. He was well looked after at all times, with the staff able to provide compassionate care as his health deteriorated. The only problem I experienced was in lack of communication, occasionally,
between staff, especially when changing shifts.

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Review from J S (Friend of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When our elderly neighbour needed to go into a care home, I was pleased to recommend Wyndham House as I had visited the home on several occasions to visit a relative and found it to be welcoming and the staff helpful and friendly. Our neighbour was very pleased with his room and with his own chair and
personal belongings around him he felt at home.

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Review from Diane A (Niece of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle spent a few weeks respite care in Wyndham House. During this stay, my uncle became unwell, the staff were kind, caring and compassionate, enabling him to get back on his feet.
The home is very welcoming.

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Review from M E (Wife of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my daughter and I were ready for a break and that's what we had - confident that our relative was well looked after by extremely kind and helpful carers. We can't speak too highly of them and will be happy to use them again.

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Review from Reverend David C (Regular Volunteer) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a regular visitor to the home, I am always impressed by the happy atmosphere in the whole building. Knowing by now the majority of the long term clients, I will be delighted to stop and chat to each and also to lead my monthly Sunday Service as do the other Churches. The staff are very friendly and
welcoming and supportive to all the clients.

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Wyndham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.709 for Wyndham House is calculated as follows: ( (107 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 141 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wyndham House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Donna

Donna Selway

Job Title: Registered Manager

We would like to welcome you to Wyndham House where our aim is to make you feel at home and as comfortable as possible. Our goal is to provide person-centred care, tailored to suit your individual requirements.


We take pride in our care for you, with a focus on the details. The staff are well-trained, dedicated to the excellent care they give, and are always on hand to help you to settle in and feel at home.


Please do feel free to call for an informative chat. There will always be someone here to answer your questions.