Albany House

The Square, Tisbury, Salisbury SP3 6JP
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9.6 24 Reviews
  • Albany House, Salisbury
Albany House is a converted period property located in the scenic surroundings of the Wiltshire countryside.

Trained staff are experienced in both short and long-term admissions, including respite and day care, while strong community links ensure that the diverse needs and tastes of residents are supported.

Independent living is supported, assisted by convenient transport links and a range of nearby village amenities.

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Care Provided by Albany House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • BM Care Ltd
  • Person in charge
  • Janet Chapman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Albany House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • Self-Funded Residential Dementia Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,500
  • (these prices are only a guideline, please contact Albany House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Albany House Reviews (24)

Total of 24, showing 1-20
9.6

Albany House has a Review Score of 9.6 (9.645) out of 10, based on 18 reviews in the last 2 years. Over all time Albany House has 24 reviews.

Overall Experience

  • 17
  • 7
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Date Published

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Review from G D (Nephew of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. The staff are amazing and very professional in all aspects of care. The food is very good, overall Albany House should be proud of its achievements.

Reply from Janet Chapman, Manager at Albany House

Thank you for your very kind review, we try our best to give a good service.


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Review from Susanne R (Niece of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Albany House is wonderful. The staff are so lovely and they genuinely care about their guests/users. They are so warm and joyful every time I call or visit. I am so grateful that my beloved aunt is at Albany House. Thank you for all you do!

Reply from Janet Chapman, Manager at Albany House

Thank you for taking the time to review us and for your very kind comments.


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Review from Carole B (Niece of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are willing to help and are approachable if they don't know the answer they find someone who does. They are all friendly. They take in the needs of my aunty and deal with it. They let me know if she needs something only I can get.

Reply from Janet Chapman, Manager at Albany House

Thank you for your review and for your very kind comments.


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Review from A M (Power of Attorney of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the 4 years she has been at Albany House I don't think I have ever been able to find a fault. She is now 103 and they have always taken the best care of her. They are such a dedicated and wonderful team of staff who provide everything a resident could want. They respond to all correspondence with
speed and are extremely helpful whatever the situation. I would have no hesitance in recommending Albany House to anyone in need.

Reply from Janet Chapman, Manager at Albany House

Thank you for taking the time to review us and for your very kind comments.


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Review from I G (Son of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found everything to be excellent.
All the staff were very nice and helpful.
Mother is getting on very well.
Very nice place.

Reply from Janet Chapman, Manager at Albany House

Thank you for your kind comments and for taking the time to review us.


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Review from Idris K (Husband of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff who care for my wife with kindness and dignity. I feel she is safe and well cared for.

Reply from Janet Chapman, Manager at Albany House

Thank you for your kind review. It's nice to get good feedback.


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Review from Jim H (Friend of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were excellent in the way they cared for my friend, who was suffering quite badly with dementia towards the end of his approx two years at Albany House.
They always treated him with great dignity and were always there for him. They were always friendly and welcoming to me when I visited.

Reply from Janet Chapman, Manager at Albany House

Thank you for your kind review it is lovely to receive good feedback.


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Review from S H (Daughter-in-law of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Albany House is a lovely peaceful care home, and the staff are very kind and patient and treat residents in a very caring and professional manner. I have found that my father-in-law is always treated with respect and kindness.

Reply from Ram Mahendran, Director at Albany House

Thank you very much for your kind words and comments. Best regards, Albany House.


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Review from Maggie S (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went to Albany House for 2 weeks of respite care and to see how she got on, with a view to going there long term. All the staff were extremely friendly and helpful. She was well cared for and looked after. There was initially a problem with her bed, but that was sorted out for her, with much
apology. The food was good, too and she was able to have visitors whenever she liked.
Being mentally with it, I think she would have benefitted from some more activities. However, she was happy there and not averse to it being a long-term plan when she feels ready!

Reply from Ram Mahendran, Director at Albany House

Thank you very much and we will take on board the comments. Best wishes Albany House.


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Review from Hannah H (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Albany House is a very nice, homey place with a really welcoming feel. My mum has a lovely, bright room and all the staff are delightful, attentive and friendly. They’ve all worked hard to get to know my mum and make her feel at home. The kitchen team have done a great job devising new vegetarian meals
for her and making sure she eats well. Visitors are made welcome too, anytime.

Reply from Ram Mahendran, Director at Albany House

Thank you madam for the lovely review and feedback. We will share it with our staff.
Kind regards,
Albany House.


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Review from R M (Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've known Albany House for 12 years as a visitor (Priest) and now as a new resident. That speaks for itself

Reply from Janet Chapman, Manager at Albany House

Thank you for taking the time to submit your review.


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Review from R G (Resident) assisted by family/friend published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do not know much about the activities because I don't participate in many of them.

Reply from Janet Chapman, Manager at Albany House

Thank you for taking the time to complete the review.


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Review from Deborah S (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff to be very helpful and friendly. My Father is well looked after and cared for.

Reply from Janet Chapman, Manager at Albany House

Thank you for your review, we really appreciate it.


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Review from S B (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Albany House in March after a stroke in May 22. He has gone from strength to strength being there. He always seemed unhappy and frustrated in his temporary care home in Chester, but now, when I go to see him, he’s much happier. The staff are fantastic, and he likes them all. He was
really looking forward to his roast dinner when I went to see him on Sunday. He said the food is very good. There is always a member of staff available on the phone or in person for me to catch up with. I’m so pleased I moved him here. Top marks all-round.

Reply from Ram Mahendran, Director at Albany House

Thank you for these kind comments and suggestions.
The Albany House.


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Review from H N (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Albany House Care Home cared for my aunt - and now my father (who chose to move there on being widowed, having seen their care for his sister).
The staff are very caring and treat my elderly father with dignity, care and respect.
I live overseas and Albany House is very diligent in keeping me updated
with news of my father's health and well-being.

Reply from Ram Mahendran, Director at Albany House

Dear Madam
Thank you very much for your kind comments and suggestions. The comments will mean a lot to our staff.
Regards
The Albany House


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Review from J W (Daughter of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Albany House is a delightful Care Home where they really do care about their residents. My mother has joined the Albany House family and is treated as a valued and loved family member. All the staff treat her with great respect yet are affectionate; there is much laughter which lifts everyone’s spirits.
Many of the staff have been at the Home for many years and all are locals which is very reassuring.
We couldn’t be happier with the care from all the staff (including the lovely chefs) - we have made an excellent decision and thoroughly recommend this establishment. It is so important to feel that my beloved parent is being enabled to live her best life as she becomes increasingly frail and needs expert care.

Reply from Ram Mahendran, Director at Albany House

Dear Madam,
Thank you very much for the kind comments and suggestions. These will be passed on to our staff.
Kind regards.


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Review from Hugh T (Son of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Albany House always welcoming and friendly and it is a pleasure talking to staff when I visit. I am able to bring in my two dogs who bring a lot of pleasure to my mother and makes each visit easier.

Reply from Ram Mahendran, Director at Albany House

Dear Hugh,
Thank you for the kind comments and suggestions. We appreciate the time you have taken in providing this response.
Kind regards,
The Albany House


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Review from J E (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Albany House approximately two years ago, and from the word go, she has been so well looked after. When she arrived, there were flowers in her room; everybody came and introduced themselves, and what impressed me was everybody got down to her level.
The smell of freshly cooked food
always meets you when you visit, especially on a Sunday.
My mum wasn't very well at the beginning of the year, but the care and compassion she received were second to mine. Mum and I are both very happy.

Reply from Ram Mahendran, Director at Albany House

Thank you very much for taking the time to do a review and your kind comments.
Best regards,
The Albany House.


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Review from R A (Friend of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are very supportive. Lovely room, greeted by the manager and made to feel very welcome.
In the room was a welcome card and flowers, I thought this was a lovely touch. The manager and her team run a lovely home.

Reply from Ram Mahendran, Director at Albany House

Many thanks for your very kind comments.
The Albany House


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Review from P F (Wife of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All my family like Albany House because it is small and intimate with excellent care.
Everyone including many of the residents is very welcoming and they all care for each other.
It is more like a guest house than an institution.
Staff are all quick to respond to requests and my husband has improved
immensely since going there in July 2017, post-stroke.

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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Albany House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.645 for Albany House is calculated as follows: ( (148 Excellents x 5) + (53 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 211 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Albany House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Albany House

What types of Care is Albany House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders & Learning Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Albany House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Albany House have?

There are 17 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Albany House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Albany House to the centre of Salisbury?

12.4 mile(s) as the crow flies, distance by road may be significantly further.