Albany House

The Square, Tisbury, Salisbury SP3 6JP
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9.6 24 Reviews
  • Albany House, Salisbury
Albany House is a converted period property located in the scenic surroundings of the Wiltshire countryside.

Trained staff are experienced in both short and long-term admissions, including respite and day care, while strong community links ensure that the diverse needs and tastes of residents are supported.

Independent living is supported, assisted by convenient transport links and a range of nearby village amenities.

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Care Provided by Albany House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • BM Care Ltd
  • Person in charge
  • Janet Chapman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Albany House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • Self-Funded Residential Dementia Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,500
  • (these prices are only a guideline, please contact Albany House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Albany House Reviews (24)

Total of 24, showing 21-24
9.6

Albany House has a Review Score of 9.6 (9.645) out of 10, based on 18 reviews in the last 2 years. Over all time Albany House has 24 reviews.

Overall Experience

  • 17
  • 7
  • 0
  • 0
  • 0

Date Published

24
5
9
18
6

Review from N M (Son of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quality of care emotional support attention to detail and engagement with my mothers wider family have all been first class.

Reply from Ram Mahendran, Director at Albany House

Dear Nick


Many thanks for your kind comments.


The Albany House.


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Review from Greta T (Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy in this excellent residential home.
The care, help and advise given to me for all my individual needs is carried out with kindness and patience.
I receive an excellent choice of food and quantity, alteration to diet was taken into account on my arrival at the home. Regular cleaning
and hygiene is carried out. Any questions I ask are given every consideration.
My family and friends are given a warm welcome to visit and my doctor and next of kin are informed if it is necessary.
Regular safety and security checks are carried out.

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Review from Candida E (Daughter of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

By her own choice, our mum recently moved to Albany House from another care home. The atmosphere at Albany is homely, caring and inclusive and our mum is glad she made the move. Our mum has impaired sight but retains her mental capacity; she has found several residents at Albany with whom she can interact
and develop friendships which has made all the difference to her experience of care home life. Albany has a conservatory and an outside terrace, both popular gathering spots for the residents, and ideal for our mum who, because of her poor sight, needs to be in plenty of light. She also enjoys some of the activities Albany provides, especially the singing, where her sight is not an issue, and because Albany is right in the centre of town the shops or the coffee shop are only just across the road so she can still feel connected to the world outside. All the staff are wonderful to her, kind, cheerful and caring. We are confident she is getting the best possible care.

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Review from Sandra H (Daughter of Resident) published on 12 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Albany House is a gem of a residential home, right in the middle of Tisbury with it's wide range of facilities. The staff are mostly (if not all) local people who are friendly and caring to both residents and visitors alike. Nothing is too much trouble, care is taken to treat residents as individuals
and all visitors are made very welcome. My mother is happy at Albany House and recognises that she is very well cared for. Thank you to all the staff.

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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Albany House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.645 for Albany House is calculated as follows: ( (148 Excellents x 5) + (53 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 211 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Albany House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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