Bemerton Lodge

Christie Miller Road, Salisbury SP2 7EN
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9.7 80 Reviews
  • Bemerton Lodge, Salisbury
Bemerton Lodge is registered for fifty-six residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyles and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Bemerton Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Rebecca Flood (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bemerton Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,305
    • Self-Funded Residential Dementia Care £1,360 – £1,405
    • RESPITE Self-Funded Residential Care £1,320 – £1,430
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,555

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Bemerton Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Bemerton Lodge Reviews (80)

Total of 80, showing 1-20
9.7

Bemerton Lodge has a Review Score of 9.7 (9.656) out of 10, based on 26 reviews in the last 2 years. Over all time Bemerton Lodge has 80 reviews.

Overall Experience

  • 63
  • 16
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Date Published

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Review from Susan D (Daughter of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been looked after with love, care and consideration. The staff are amazing taking the time to make sure mum's opinions and washes are taken into consideration and her interests are encouraged. Everyone is friendly, happy to chat and information is updated regularly, lots of activities happening
each week and mum is encouraged to take part.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for taking the time to share your mum's experience of Bemerton Lodge - it's a pleasure to have her with us. We appreciate your feedback. Please don't hesitate to let us know if there is ever anything else we can do to support your mum.


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Review from C S (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved into the home, the staff have gone out of their way to get to know her and make sure she is happy and safe.
They encourage her to continue doing the things she loves, which is being helpful. They spend time with her and give her the chance to get out and help with the gardening,
which means so much to her. The home has a lovely atmosphere and all the staff go above and beyond to make sure their residents are happy and cared for! I'd definitely recommend Bemerton Lodge to everyone.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

It's wonderful to see your mum doing the things she loves, and we're so glad that she is happy with us at Bemerton Lodge. Thank you so much for taking the time to write us a review, and for your recommendation.


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Review from Stephen S (Son of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good response from management on admission, fast with minimum fuss. Very considerate of resident-to-be.
Very helpful with admin contracts etc.
Staff are very helpful and positive at all times with residents and relatives/visitors.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for your feedback and for taking the time to share it with us in this review. Please don't hesitate to let us know if there is anything else we can support with.


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Review from Emma S (Daughter-in-law of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The way my father-in-law was admitted quickly with minimum fuss was excellent. He is very well looked after. He always looks clean and well-presented. All the staff I have met have been lovely with my father-in-law and me. They seem to go out of their way to make the residents feel valued and loved.
There is always an activity going on and he even went out for a walk last weekend. Excellent all round.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Many thanks for taking the time to write us a review and for sharing your family's experience of moving a loved one into Bemerton Lodge. We're delighted to have your father-in-law with us and if there is ever anything else we can do for him or your family, please just let us know.


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Review from Mark S (Son of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a quick 'take a look' visit, our father didn't want to leave and has stayed at Bemerton Lodge since.
This from a stubborn, independent and well focused man who has always struggled to feel included with others. He immediately felt settled, taken care of and above all else safe and secure.
Visiting
him is always made easy by the marvelous, welcoming and caring staff. Nothing is too much trouble, questions answered and the delight in father's face on seeing them, you just are so reassured he's in the best place.
The lodge is spotlessly clean and fresh in his room, the activities, TV and dining rooms. Three meals a day mixing with other residents, arts and crafts all with the security of his safety at night.
Thank you.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for your kind words and for taking the time to write us a review. We're delighted that your father is so happy here and is making the most of Bemerton Lodge. It's a privilege to be able to care for him. Please don't hesitate to let us know if there is anything else we can do to support him or your family.


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Review from Michael C (Son of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for nearly six months now and has finally settled into her new life there. She participates in many of the daily activities that are created and appears to be engaging fully with the staff and care nurses. The staff are always on hand and supportive to all in the home.
They also look after visitors and discuss any issues with the relevant family members, keeping them informed of any problems promptly.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

It is great to see your mother settling in and engaging with everyone at Bemerton Lodge. It is always a pleasure to welcome family and friends to visit. If there is ever anything else we can do to support your mother, or you, please just let us know. We appreciate you taking the time to write us a review.


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Review from C C (Regular Volunteer) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a volunteer at Bemerton Lodge. I have seen over the past months how amazing all the staff are with the resident. Every staff member knows the name of each resident, knows their preferred tea or coffee, joining activities or just watch, who likes 4 bingo cards and who needs a little help. If a resident
is sitting alone, I have seen a staff member just go sit the table quietly. They know who likes to a read a newspaper and who likes to do a puzzle. Everyone is treated beautifully

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

We are grateful for your support at Bemerton Lodge, thank you for everything you do for our residents and our team. Thanks to you for sharing your observations of life here. We appreciate your feedback.


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Review from Margaret S (Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been two months since I came here and have thoroughly enjoyed my time here. The staff are great and have plenty of activities and have many friends.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you very much for taking the time to write us a review. We're delighted to hear that you have settled in with us so well and are enjoying life at Bemerton Lodge. Please don't hesitate to ask if there is anything else we can do to help.


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Review from Annabel T (Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not at all what I expected!
It is a whole new way of life, very caring and professional, happy, lively, a lovely place to be where one feels very secure. Nothing is too much trouble and all the staff have a very positive, patient and loving approach to whatever situation they are confronted with. There
is always plenty of company around which is very important.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for you kind words. We're delighted you're so happy with us here at Bemerton Lodge and will be helpful to others looking for care. Please let us know if there is ever anything else we can do to support you, please don't hesitate to ask.


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Review from C O (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled into Bemerton Lodge extremely well. Bemerton Lodge has a vibrant atmosphere thanks to the friendly and caring staff. It feels like a home rather than an institution. Dad is encouraged to keep active and to be part of the community. Dad likes to be helpful and staff have found inventive
ways to enable him to do this safely. I get the impression when I visit, that the staff genuinely care about Dad. He seems happy.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for taking the time to write a review of your dad's experience, so far, at Bemerton Lodge. It's great to see him so settled and happy here. It's a pleasure to have him with us and we love that he is so involved with life at the home. If there is anything else we can do to support him, please just let us know.


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Review from David J (Respite Resident) assisted by family/friend published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all the staff very friendly and helpful. I found the meal selection very good also.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for taking the time to share your experiences of Bemerton Lodge. It's always helpful for people to hear what it's like from others who are living here. Please don't hesitate to ask if there is ever anything else we can do to support you.


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Review from M P (Niece of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and team communicate well and often go the 'extra mile'.
The environment appears fresh and clean.
A resident hairdresser would be great - staff are very obliging when they have time. Some lighter chairs would be good to carry to rooms for visitors.

Reply from Helen Dearing, On behalf of the team at Bemerton Lodge

Thank you for your review, we are really appreciative and for saying we go the extra mile. This is very much the ethos of the home. I will pass on your feedback to the team - thanks once again.


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Review from Mark N (Son of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and I are very happy with all aspects of the home.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Many thanks for taking the time to write us a review. We appreciate your feedback and we're glad that your mum is happy with us. Do let us know if there is anything else we can do to support her.


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Review from R H (Niece of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was really impressed with Bemerton Lodge today.
The number of activities and inspiring artworks on display, the interaction of staff and patients out in the garden, and photographs of residents on outings.
I have not visited for almost a year and the difference is huge, ok Covid meant I did not
see what happened before that time but very impressed.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for your feedback, and for coming to visit - it's always nice to see family and friends, and certainly things are very different now than they were during the pandemic. We try to tailor our activities to suit our residents' interests as much as possible, which means we end up with a very varied programme for everyone to enjoy. Thanks for taking the time to write us a review.


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Review from L N (Granddaughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was extremely apprehensive when my name went into care but the staff are so caring and friendly and she is encouraged to take part in activities and I think it's very good how they all have mealtimes together, which I think is very important, Nan enjoys the food. Some things need a little updating
but the staff really make this home.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for your feedback about Bemerton Lodge. We're so glad we've been able to put your mind at ease about care. It's a pleasure to have your nan with us and if there is anything else we can do to help her or you, please don't hesitate to ask.


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Review from S B (Daughter of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially reticent about this care home, as third one in just over 6 months - respite care and after hospital care due to broken hip. The previous 2 care homes had an ensuite facility, however this one didn't.
However, Mum coped very well - she had more exercise during the day and enjoyed the company
of residents in the TV lounge and dining room. Had animated conversations with resident whose husband was in same regiment as my father so both talked of their memories which led on to wartime memories - keeping wonderful carers fascinated! All carers were very patient and understanding - absolutely wonderful. Garden beautiful in sunshine.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for your feedback and for taking the time to write us a review - we do appreciate it. We're so glad your mum settled in with us at Bemerton Lodge so well. We're sure your family's experience will be a great support to others in a similar position. If there is anything more we can do to support your family, please don't hesitate to ask.


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Review from M L (Son of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled in very quickly and is very happy and says all the staff are very kind towards her.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

It's a pleasure to have your mother with us and we're delighted with how well she's settled in. It's great to see her happy with us here at Bemerton Lodge. If there is anything else she needs, please just let us know and thank you for taking the time to write us a review.


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Review from T H (Niece of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bemerton Lodge has a lovely homely feeling about it from the moment you walk in. The staff are so incredibly hard-working and wonderfully kind and caring. My relative always looks comfortable when I visit. The food is plentiful and looks good on the plate. I feel incredibly reassured that my loved one
is well looked after.

Reply from Helen Dearing, On behalf of the team at Bemerton Lodge

Thank you for leaving us such a wonderful review, it's greatly appreciated. Our staff will be so thrilled to know how highly you rate the food and the care your loved one receives from us. Thanks once again.


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Review from Alan C (Brother of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arranged for my brother to move to Bemerton Lodge from a private and more expensive care home where - in spite of assurances - they could not meet his needs. From the welcome upon arrival to the care they show to both residents and visitors, the service provided for patients with advanced Alzheimer's
dementia is excellent. The ethos is one of care - not working for profit - and this is reflected in everything that they do. The staff clearly have a lot of experience working with residents with this very distressing condition, and they provide a service that best meets those needs.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for your feedback and for taking the time to share your experiences at Bemerton Lodge. It's an honour to be able to care for your brother. If there is anything more we can do for him, or you, please don't hesitate to ask.


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Review from B D (Partner of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my partner at Bemerton Lodge for over 14 months and have experienced nothing but an extremely professional, caring and courteous behaviour from all the staff both administrative and care staff.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for taking the time to write us a review and for sharing your experience of Bemerton Lodge. We're delighted to be able to care for your partner and if there is anything more we can do for either of you, please don't hesitate to ask.


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Current Review Score: 9.7 (9.656)

Overview of Review Score

The Review Score of 9.7 (9.656) out of 10 for Bemerton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.656 for Bemerton Lodge is calculated as follows: ( (212 Excellents x 5) + (81 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 305 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bemerton Lodge is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (9)

Rebecca

Rebecca Flood

Job Title: Home Manager

Joined: 2019

Rebecca joined the trust in November 2019 and has worked in the care sector for over 20 years. Rebecca decided to work in care at school when she helped play schemes for children with learning disabilities. She really enjoyed that experience and after college started working full time with adults. Rebecca has worked in various organisations in numerous roles working her way up to management. Rebecca also worked for a long time at a Learning and Development manager teaching staff how to safely work with people in care.


In Rebecca’s spare time she runs dog training classes and likes to spend time with her own dogs and her family.


Chantelle

Chantelle Stefan

Job Title: Deputy Home Manager

Joined: 2014

Chantelle has worked at Bemerton Lodge since 2014 and has recently been promoted to Deputy Manager. Chantelle always encourages our staff and residents to be positive and is a big part of the home's fundraising events. In her spare time, Chantelle enjoys attending music festivals and spending time with friends exploring new places and travelling.


Laurie

Laurie Coupland

Job Title: Administration Assistant

Joined: 2021

Laurie joined OSCJT at the beginning of 2021 after 20 years in the hospitality industry. Having been front of house in hotels and dealing with lots of people at events, she’s settled in very well to life at Bemerton Lodge. Laurie is probably the first person you’ll speak to at Bemerton Lodge, and interacting with the residents and their families is her favourite part of the job. Out of work, you’ll find Laurie spending time with her friends and family, walking in the New Forest, or reading a good book.


Leanne

Leanne Cook

Job Title: Head Housekeeper

Joined: 2017

Leanne has worked at Bemerton Lodge since 2017 and has been Head Housekeeper since 2019. Leanne is also our End-of-Life Champion and has spent her time helping with the home’s fundraising, doing an amazing job! Leanne spends her free time socialising with friends and looking after her grandchildren.


Danny

Danny Kilgour

Job Title: Chef

Joined: 2023

Danny joined the team in 2023 and enjoys cooking new dishes for our residents. Danny spends time with them and gets their input for new dishes and menus. Danny has spent his career working in restaurants and hotels before moving to Wiltshire and working in hospitals.


In his spare time, Danny enjoys walking his dogs in the New Forest.


Dave

Dave Cole

Job Title: Handyperson

Dave has been an asset since joining the team. Dave spends time with the residents to help make their rooms feel personal, keeps our home looking great and has even found time to build a pond from recycled materials! Before coming to Bemerton Lodge, Dave used to manufacture and fit windows. In his spare time, Dave enjoys swimming and spending time with his grandchildren.


Caroline

Caroline Vince-Lamber

Job Title: Activities Co-ordinator

Joined: 2019

Caroline has been at Bemerton Lodge since 2019. Caroline organises the home's activities and encourages our residents to continue taking part in hobbies they enjoy and to try something new. Caroline is also our Accessible Communication champion and finds new ways for everyone to be able to communicate.


When she is not working, Caroline enjoys spending time with her children and walking her family’s dog.


Fern

Fern Weeks

Job Title: Carer/Dementia Lead

Joined: 2024

Fern joined the team in 2024 and said she really enjoys getting to know the residents and promoting their independence daily. Fern has also recently become our new Dementia Lead and is always producing new ideas for our home. Fern said Caring has always interested her and worked for several years in care. Fern enjoys learning new things and increasing her knowledge and looks forward to any type of training.


Emma

Emma Langford

Job Title: Care Leader

Joined: 2020

Emma started her career in care by providing support in the community. Emma joined OSJCT in 2020 as a bank staff member. Since then her enthusiasm and dedication have seen her progress and she was recently promoted to Care Leader in summer 2024.


In her spare time, Emma enjoys live music events and spending time with her family, friends and pets.


Frequently Asked Questions about Bemerton Lodge

What types of Care is Bemerton Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bemerton Lodge provide?

Day Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Bemerton Lodge have?

There are 56 Single Rooms.

What are the Facilities & Services at Bemerton Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is Bemerton Lodge to the centre of Salisbury?

1.1 mile(s) as the crow flies, distance by road may be significantly further.