Bemerton Lodge

Christie Miller Road, Salisbury SP2 7EN
Submit a Review
9.7 80 Reviews
  • Bemerton Lodge, Salisbury
Bemerton Lodge is registered for fifty-six residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyles and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Show Bemerton Lodge on the Map

Care Provided by Bemerton Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Rebecca Flood (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bemerton Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,305
    • Self-Funded Residential Dementia Care £1,360 – £1,405
    • RESPITE Self-Funded Residential Care £1,320 – £1,430
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,555

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Bemerton Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Bemerton Lodge Reviews (80)

Total of 80, showing 21-40
9.7

Bemerton Lodge has a Review Score of 9.7 (9.656) out of 10, based on 26 reviews in the last 2 years. Over all time Bemerton Lodge has 80 reviews.

Overall Experience

  • 63
  • 16
  • 1
  • 0
  • 0

Date Published

80
11
18
26
54

Review from J T (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult decision to make letting my mum go into a care home. But Bemerton Lodge is the perfect place for Mum. The staff go above and beyond to care and look after her. She loved baking and she regularly joins in baking with other residents.
The staff take time to chat with me when I visit
and are always making Mum smile and laugh.
Mum has been there since November 2022 and the staff have remained the same with only a couple of changes which is amazing. They all work incredibly hard in difficult situations but they always have a smile to cheer the residents up and put them at ease.
A huge thank you for looking after my Mum so well. You are all amazing.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

It's a pleasure to have your mum with us at Bemerton Lodge, and it's great to see her getting involved with the activities here. Thank you for your kind words and for taking the time to write us a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D J (Friend of Resident) published on 29 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and caring.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for your feedback, we really do appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel G (Son of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after here and has excellent care. The staff are so nice and will go out of their way to make my visit go smoothly.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for your kind words and for taking the time to share your experiences of Bemerton Lodge. I'm glad you both feel part of our family - if there is ever anything else we can do for either of you, please just let us know.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sam O (Daughter of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bemerton Lodge is a welcoming, warm and friendly environment. Staff are friendly and caring and do their best for the residents. My father is well looked after and I have no concerns.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for your feedback on Bemerton Lodge. We appreciate you taking the time to submit a review. Should you or your father need anything, please don't hesitate to ask.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen D (Son of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mother was a resident at Bemerton Lodge earlier this year with end-stage dementia. She had a rapidly deteriorating condition. From the initial assessment, the staff all acted with great professionalism and kindness in response to her condition and end-stage care. In particular, their
kindness to all the family, especially her partially sighted 91-year-old husband was exceptional and much appreciated by all of us. We felt really fortunate that Bemerton Lodge was so nearby for my father to be able to visit. We will always be grateful for the very considerate level of care given to my mother by all the staff.

Reply from Rebecca Flood, Home Manager at Bemerton Lodge

We are so sorry for your loss – it was a great honour to be able to care for your mother here at Bemerton Lodge. We appreciate you taking the time to write us a review at what must be a difficult time and for your kind words. I will share your comments with the whole team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Verbena G (Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful for all the kindness and care I am receiving.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for taking the time to write us a review. I am so glad you are happy at Bemerton Lodge - it is our pleasure to have you with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E A (Wife of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely during a very difficult time in my husband's life. Many thanks to them.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

We really appreciate you taking the time to write us a review, thank you. I'm glad the team at Bemerton Lodge are able to support and I'll make sure they see your feedback as it does mean a lot to them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick B (Brother of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bemerton Lodge is a first class residence for people needing assisted care. Our sister has been very happy there for the past year and we are grateful especially to two members of staff, in particular, who have kept in touch with us throughout this trying time as we are in Canada and we are relying
on their care for her. The care given to my sister has been wonderful. When she developed an infection, medical help was immediately sought. Thank you Bemerton and all the staff involved in her care.

Reply from Freya Higgs, Marketing Administrator at Bemerton Lodge

Thank you for your kind comment. We are delighted to hear that your sister has settled into the home well and you are happy with her care. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda B (Daughter of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Bemerton Lodge for a year now all staff have been kind patient and conscientious towards my mother and myself. Nothing is ever too much trouble for any of the staff. I really couldn't have coped without the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine S (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother enjoyed her period of Respite Care at Bemerton Lodge. The staff were all unfailingly helpful and kind. My mother would have enjoyed more activities, but for a short stay while recovering from a urine infection she was ok. The only real shortfall seems to be with the bedrooms being small and
not ensuite, but then the price would be higher. There was a bathroom nearby that Mum could access on most occasions, and she loved being able to have a bath after years of only showers at home. We were very grateful to find somewhere near home at short notice that was clean and safe and where the staff were so kind and encouraging. We would use Bemerton Lodge again. Thank you to everyone for their hard work and dedication to a difficult job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B K (Daughter of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been well looked after. The staff have all been very caring, but also professional. Whenever I have rung to find out if Mom is ok, the staff have been very helpful. During lockdown, every precaution has been taken to protect residents/staff and visitors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K J (Husband of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia and was admitted to Bemerton Lodge in March 2021. Since then she seems to be a happier and more contented person. On more than one occasion has she said she is happy here. She smiled more and has put on weight. The staff have been extremely kind, thoughtful and helpful. Yes, I recommend
Bemerton Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve (Son of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for at Bemerton Lodge for 12 months, over her last year. In my opinion, she was looked after with compassion, friendliness, and care during her time there.
With Mum's dementia, deafness, and the restrictions brought on by Covid regulations, it was an extremely challenging environment
for the staff at Bemerton Lodge to cope with. I genuinely believe everyone in the Home did their very best, not just for my Mum, but all residents throughout a very trying year.
On every occasion when I, and other family members, visited Mum it was obvious she liked all the staff, and they treated her as an individual, not just a resident. Seeing how the staff interacted with other residents whilst I was visiting demonstrated to me that it wasn't only Mum who was treated gently, kindly, and with compassion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gemma C (Daughter of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been at Bemerton Lodge since February 2018. The quality of care at Bemerton Lodge is of the highest standard. All the staff are caring, kind and are always very helpful even in these very difficult times.
I can not praise them enough.
Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian C (Son of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always thought that the care home has been very good in every way. In the last 10 days, my 91-year-old father has been seriously unwell, the response, actions and care of Bemerton Lodge and the staff has risen to a new level. They have been excellent. I am pleased to say that Dad is recovering
well and all thanks to the staff of Bemerton Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R W (Son of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is well taken care of. The staff are so caring. Always welcoming and helpful when I visit. Everyone I speak to knows my mum by name and when I see them with mum they are so helpful and patient. Ten out of ten to all staff and the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peta (Daughter of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We kept Mum at home as long as we could and were so worried about her settling and care in a home. I cannot rate Bemerton Lodge highly enough. Yes, we had issues with clothing you will in ANY home, a logistical nightmare for any of them. Advice is, launder for your loved one yourself. More importantly,
it is now 6 weeks and Mum is settled and happy. All down to the wonderful staff there. They are underpaid, under-resourced, Just like everywhere these days, despite this they are wonderfully caring and do a phenomenal job which cannot be underestimated in terms of pressure! From myself and our family...and Mum: Thank you all so much. We think you're amazing!!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie B (Daughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in this home for the past two years and is happy here.
He is happy with the staff, in his care and support and feels safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth Ann D (Wife of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have brought my husband shoes, slippers, glasses, which have gone missing. I did put the names on each item which didn't make much difference, items still went missing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N R (Daughter of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved here when her Alzheimer’s reached a stage where she could not be safely cared for at home. She needed to walk and wander constantly as part of her dementia, but was also anxious and needed a gentle understanding approach. The staff (all of them) helped her and us at a very difficult time.
They were caring and welcoming to all our family including the dog. Her room was kept tidy and clean and meals were adjusted to encourage her to eat as independently as possible. We could also access their garden whenever we wanted with her. We highly recommend them and can’t thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.656)

Overview of Review Score

The Review Score of 9.7 (9.656) out of 10 for Bemerton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.656 for Bemerton Lodge is calculated as follows: ( (212 Excellents x 5) + (81 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 305 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bemerton Lodge is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (9)

Rebecca

Rebecca Flood

Job Title: Home Manager

Joined: 2019

Rebecca joined the trust in November 2019 and has worked in the care sector for over 20 years. Rebecca decided to work in care at school when she helped play schemes for children with learning disabilities. She really enjoyed that experience and after college started working full time with adults. Rebecca has worked in various organisations in numerous roles working her way up to management. Rebecca also worked for a long time at a Learning and Development manager teaching staff how to safely work with people in care.


In Rebecca’s spare time she runs dog training classes and likes to spend time with her own dogs and her family.


Chantelle

Chantelle Stefan

Job Title: Deputy Home Manager

Joined: 2014

Chantelle has worked at Bemerton Lodge since 2014 and has recently been promoted to Deputy Manager. Chantelle always encourages our staff and residents to be positive and is a big part of the home's fundraising events. In her spare time, Chantelle enjoys attending music festivals and spending time with friends exploring new places and travelling.


Laurie

Laurie Coupland

Job Title: Administration Assistant

Joined: 2021

Laurie joined OSCJT at the beginning of 2021 after 20 years in the hospitality industry. Having been front of house in hotels and dealing with lots of people at events, she’s settled in very well to life at Bemerton Lodge. Laurie is probably the first person you’ll speak to at Bemerton Lodge, and interacting with the residents and their families is her favourite part of the job. Out of work, you’ll find Laurie spending time with her friends and family, walking in the New Forest, or reading a good book.


Leanne

Leanne Cook

Job Title: Head Housekeeper

Joined: 2017

Leanne has worked at Bemerton Lodge since 2017 and has been Head Housekeeper since 2019. Leanne is also our End-of-Life Champion and has spent her time helping with the home’s fundraising, doing an amazing job! Leanne spends her free time socialising with friends and looking after her grandchildren.


Danny

Danny Kilgour

Job Title: Chef

Joined: 2023

Danny joined the team in 2023 and enjoys cooking new dishes for our residents. Danny spends time with them and gets their input for new dishes and menus. Danny has spent his career working in restaurants and hotels before moving to Wiltshire and working in hospitals.


In his spare time, Danny enjoys walking his dogs in the New Forest.


Dave

Dave Cole

Job Title: Handyperson

Dave has been an asset since joining the team. Dave spends time with the residents to help make their rooms feel personal, keeps our home looking great and has even found time to build a pond from recycled materials! Before coming to Bemerton Lodge, Dave used to manufacture and fit windows. In his spare time, Dave enjoys swimming and spending time with his grandchildren.


Caroline

Caroline Vince-Lamber

Job Title: Activities Co-ordinator

Joined: 2019

Caroline has been at Bemerton Lodge since 2019. Caroline organises the home's activities and encourages our residents to continue taking part in hobbies they enjoy and to try something new. Caroline is also our Accessible Communication champion and finds new ways for everyone to be able to communicate.


When she is not working, Caroline enjoys spending time with her children and walking her family’s dog.


Fern

Fern Weeks

Job Title: Carer/Dementia Lead

Joined: 2024

Fern joined the team in 2024 and said she really enjoys getting to know the residents and promoting their independence daily. Fern has also recently become our new Dementia Lead and is always producing new ideas for our home. Fern said Caring has always interested her and worked for several years in care. Fern enjoys learning new things and increasing her knowledge and looks forward to any type of training.


Emma

Emma Langford

Job Title: Care Leader

Joined: 2020

Emma started her career in care by providing support in the community. Emma joined OSJCT in 2020 as a bank staff member. Since then her enthusiasm and dedication have seen her progress and she was recently promoted to Care Leader in summer 2024.


In her spare time, Emma enjoys live music events and spending time with her family, friends and pets.