Bemerton Lodge

Christie Miller Road, Salisbury SP2 7EN
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9.7 80 Reviews
  • Bemerton Lodge, Salisbury
Bemerton Lodge is registered for fifty-six residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyles and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Bemerton Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Rebecca Flood (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bemerton Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,305
    • Self-Funded Residential Dementia Care £1,360 – £1,405
    • RESPITE Self-Funded Residential Care £1,320 – £1,430
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,555

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Bemerton Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Bemerton Lodge Reviews (80)

Total of 80, showing 41-60
9.7

Bemerton Lodge has a Review Score of 9.7 (9.656) out of 10, based on 26 reviews in the last 2 years. Over all time Bemerton Lodge has 80 reviews.

Overall Experience

  • 63
  • 16
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Date Published

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Review from Jacqueline B (Daughter of Resident) published on 28 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and caring staff, always ready to talk to you when you visit. My father has been out on activities outside the home which he has enjoyed.

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Review from Bev S (Relative of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, lovely staff, always very friendly and welcoming. Residents always seem happy and well cared for

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Review from J P (Daughter of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is so happy, it's like a family.
He's looked after well, likes the food and joins in the activities.
The staff are first class, it's more than just a job to them, my father likes them all.
They treat him and all the residents as if they are their own parents/family.
Very pleased he's in
Bemerton Lodge. Good choice.

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Review from Wendy (Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, lovely staff, very caring, always happy to help, I like the food and garden. I love it here.

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Review from Paul S (Friend of Resident) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to the home at least once a fortnight to visit my friend. He has lived in the home for a year and always says positive things. All the times I have visited, the carers interact in a good manner with the residents and they are always happy and smiling. The garden is large and there is plenty of
room to walk around.

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Review from David (Son of Resident) published on 15 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Bemerton Lodge recently. When our family visited to look at the home for her the staff could not have been more welcoming. They spent as much time as we needed with us so that we could genuinely get a feel for the home. They were all warm and friendly.


It is clear to us that

our mother is happy in the home. The staff create an atmosphere of a lovely home. There is no sense that they are just providing a service. No, they have built genuine relationships with our mother. They have found out how to make and keep her happy. I know that she is in good hands.


Thank you to all the staff who contribute to making Bemerton Lodge such a warm, caring and genuine home.


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Review from Jane K (Daughter of Resident) published on 15 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment my Mother entered Bemerton Lodge she was treated with love and kindness by all staff from the manager, carers and cleaners. Everyone was friendly and went out of their way to help her settle. Mum has several difficulties relating to her condition of Alzheimer's, and these are all dealt
with in an empathetic way to make her feel more comfortable. Nothing is too much trouble for the staff, not just for my Mother, but for all residents.
There is a range of activities carried out on a regular basis including tea/cheese and wine parties, visiting singers, visiting animals, hands-on making cakes, to name a few.
A care home is not measured by the building, but by the dedication of the staff who carry out some difficult tasks.
I would have no hesitation recommending this care home. Thank you all for your care and consideration.

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Review from Karen S (Daughter-in-law of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly, caring and knowledgeable. Nothing is too much trouble. Gardens are great to sit out in and lots of activities put on.

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Review from Diana J (Friend of Resident) published on 15 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my friend in June when it was the National Care Home Open Day, I was delighted to be able to join in the fun at the home. Everyone got involved from the domestic team to the home manager and there was easily 100 people visiting at the time. We had great fun talking to the fire brigade
that had been invited.
I visit very often and am always impressed by the high standards of care. My friend has lived there since April and is very happy to be there.

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Review from C J (Friend of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home excellent in all aspects.
The staff were one hundred percent and a special mention to one of the carers.
I would highly recommend.

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Review from V P (Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I quite enjoy the music which is on in the lounge as it varies. Chairs are very comfy. Very friendly and I feel comforted in the home.

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Review from C L T (Granddaughter of Resident) published on 9 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has just moved into the carehome following a long stay in the hospital, the care staff that showed my family around were clearly so kind and caring and it was obvious to everyone how well cared for and loved the residents were. The manager is an absolute gem, she came and assessed my gran and
was able to reassure her at all steps of the process. On the day of the move itself they allocated a specified carer to spend time with my gran and help settle her in, she's been in the home since the beginning of March and is so much happier already.

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Review from Gwendoline H (Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, kind staff. Feel loved, good food and a happy place to be.

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Review from Michelle C (Daughter of Resident) published on 9 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit 3 times a week to see my mother who has lived at the home for 3 years. I cannot express enough how happy I am with the care. Everyone from management, auxiliary and care have always been friendly, compassionate and caring towards her, she always tells me how kind everyone is and how much she
enjoys being in the home. I attend events held by the home, always impressed with the dedication the manager and her deputy have when it comes to events or outings they arrange, they often do this out of working hours and my mother often comments how this is such a positive experience for her.
Having seen various care homes it is not often that this level of dedication and commitment is witnessed.
As my mother's needs changed the home has always kept me informed of any changes.
Recently I visited when they were taking part in a sensory deprivation challenge, this was just another level of dedication from the management and whole team.
As a family, we all know what great care they give.

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Review from Blanche M (Daughter of Resident) published on 10 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to thank you at Bemerton Lodge for the wonderful care provided to my Mother. I was so happy when my mother was placed in your home, as a Community Mental Health Team Nurse I was always so impressed by the ethos held by both the manager and her deputy. They lead a strong team that truly
strives to promote excellence in the care provided. I would like to pass on my thanks to the special team of staff that supported my mothers throughout some difficult months.
The times when she was confused, distressed, angry and wanting to leave, she always remarked that the staff were lovely and the food was good.


The staff were so supportive at all times and reassured me with care/ support. I was in the room with her staying 24 hours a day the week prior to her passing, various staff visited and brighten my day. I could hear their caring approaches towards residents, I became aware of how hard they work. I would like to add that every one of the staff were always pleasant and helpful. Thank you so much.


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Review from Simon K (Son of Resident) published on 28 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I saw at the home the opportunity to complete a review, I feel strongly that as a person who purchases a service from this establishment, I should voice my ratings on the product provided.
I find this service to be top notch, the workers act with integrity and kindness to the highest level. The love
and affection they show my mother, despite her ageing years and increased confusion is nothing short of a blessing.
I spent many hours looking at old people's homes and although not as posh and modern as some, this home far outranked them due to the kindness and consideration that is shown by those employed. The residents, my mother included, always seem happy and well kept.

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Review from Mrs S (Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed a lovely trip to the seaside. The staff were lovely. I enjoyed the fish and chip supper. I like my time at this place as we have a giggle. They understand me and treat me as an equal. I think it is a lovely place to be and I would recommend this highly of course.

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Review from Jennifer F (Granddaughter of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Granny had lived with us for 15 years. She is going to be 100 in March 2017. Bemerton Lodge is a wonderful homely place. The care is second to none. The amount of encouragement, activities and care is unbelievable. The families of the residents are welcomed in as part of the family. They are always
friendly and are never too busy to discuss any worries you may have. Rooms and cleanliness a credit to them. They all go beyond their call of duty.

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Review from Mary S (Daughter of Resident) published on 13 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been here for a number of years. As a family we have always found the staff to be extremely caring and compassionate. The manager and her deputy are approachable and extremely thoughtful and caring, an ethics the care team resonate. The home is rather old and I was pleased to hear is
getting a well deserved refurbishment.
My relative has Dementia and at times can be quite challenging, however this is handled in a professional and understanding manner.
The carer team are a group of outstanding individuals and as a family we are extremely grateful for all they do. The food is simple but taste lovely, it's not fancy but as our relative had gained weight it is obviously nutritious.

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Review from Marion P (Resident) published on 8 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers and food. Room is clean. I get to live how I want.

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Current Review Score: 9.7 (9.656)

Overview of Review Score

The Review Score of 9.7 (9.656) out of 10 for Bemerton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.656 for Bemerton Lodge is calculated as follows: ( (212 Excellents x 5) + (81 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 305 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bemerton Lodge is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (9)

Rebecca

Rebecca Flood

Job Title: Home Manager

Joined: 2019

Rebecca joined the trust in November 2019 and has worked in the care sector for over 20 years. Rebecca decided to work in care at school when she helped play schemes for children with learning disabilities. She really enjoyed that experience and after college started working full time with adults. Rebecca has worked in various organisations in numerous roles working her way up to management. Rebecca also worked for a long time at a Learning and Development manager teaching staff how to safely work with people in care.


In Rebecca’s spare time she runs dog training classes and likes to spend time with her own dogs and her family.


Chantelle

Chantelle Stefan

Job Title: Deputy Home Manager

Joined: 2014

Chantelle has worked at Bemerton Lodge since 2014 and has recently been promoted to Deputy Manager. Chantelle always encourages our staff and residents to be positive and is a big part of the home's fundraising events. In her spare time, Chantelle enjoys attending music festivals and spending time with friends exploring new places and travelling.


Laurie

Laurie Coupland

Job Title: Administration Assistant

Joined: 2021

Laurie joined OSCJT at the beginning of 2021 after 20 years in the hospitality industry. Having been front of house in hotels and dealing with lots of people at events, she’s settled in very well to life at Bemerton Lodge. Laurie is probably the first person you’ll speak to at Bemerton Lodge, and interacting with the residents and their families is her favourite part of the job. Out of work, you’ll find Laurie spending time with her friends and family, walking in the New Forest, or reading a good book.


Leanne

Leanne Cook

Job Title: Head Housekeeper

Joined: 2017

Leanne has worked at Bemerton Lodge since 2017 and has been Head Housekeeper since 2019. Leanne is also our End-of-Life Champion and has spent her time helping with the home’s fundraising, doing an amazing job! Leanne spends her free time socialising with friends and looking after her grandchildren.


Danny

Danny Kilgour

Job Title: Chef

Joined: 2023

Danny joined the team in 2023 and enjoys cooking new dishes for our residents. Danny spends time with them and gets their input for new dishes and menus. Danny has spent his career working in restaurants and hotels before moving to Wiltshire and working in hospitals.


In his spare time, Danny enjoys walking his dogs in the New Forest.


Dave

Dave Cole

Job Title: Handyperson

Dave has been an asset since joining the team. Dave spends time with the residents to help make their rooms feel personal, keeps our home looking great and has even found time to build a pond from recycled materials! Before coming to Bemerton Lodge, Dave used to manufacture and fit windows. In his spare time, Dave enjoys swimming and spending time with his grandchildren.


Caroline

Caroline Vince-Lamber

Job Title: Activities Co-ordinator

Joined: 2019

Caroline has been at Bemerton Lodge since 2019. Caroline organises the home's activities and encourages our residents to continue taking part in hobbies they enjoy and to try something new. Caroline is also our Accessible Communication champion and finds new ways for everyone to be able to communicate.


When she is not working, Caroline enjoys spending time with her children and walking her family’s dog.


Fern

Fern Weeks

Job Title: Carer/Dementia Lead

Joined: 2024

Fern joined the team in 2024 and said she really enjoys getting to know the residents and promoting their independence daily. Fern has also recently become our new Dementia Lead and is always producing new ideas for our home. Fern said Caring has always interested her and worked for several years in care. Fern enjoys learning new things and increasing her knowledge and looks forward to any type of training.


Emma

Emma Langford

Job Title: Care Leader

Joined: 2020

Emma started her career in care by providing support in the community. Emma joined OSJCT in 2020 as a bank staff member. Since then her enthusiasm and dedication have seen her progress and she was recently promoted to Care Leader in summer 2024.


In her spare time, Emma enjoys live music events and spending time with her family, friends and pets.