Bemerton Lodge

Christie Miller Road, Salisbury SP2 7EN
Submit a Review
9.7 80 Reviews
  • Bemerton Lodge, Salisbury
Bemerton Lodge is registered for fifty-six residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyles and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Show Bemerton Lodge on the Map

Care Provided by Bemerton Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Rebecca Flood (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bemerton Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,305
    • Self-Funded Residential Dementia Care £1,360 – £1,405
    • RESPITE Self-Funded Residential Care £1,320 – £1,430
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,555

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Bemerton Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Bemerton Lodge Reviews (80)

Total of 80, showing 61-80
9.7

Bemerton Lodge has a Review Score of 9.7 (9.656) out of 10, based on 26 reviews in the last 2 years. Over all time Bemerton Lodge has 80 reviews.

Overall Experience

  • 63
  • 16
  • 1
  • 0
  • 0

Date Published

80
11
18
26
54

Review from Rachel T (Granddaughter of Resident) published on 15 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home at the beginning of March when they were holding a type of dog show to celebrate the beginning of crufts. I was visiting my Nan and from what I could see there was a couple of carers showing pictures of dogs and residents were able to pick 1st 2nd 3rd and so on. My Dad has often said
that he sees various things taking place when he visits his Mum, my Nan and I was really pleased to be able to see this for myself.
The lady that let me in was very helpful as it was my first visit to the home, she showed me where Nan was and made us a lovely tray of hot drinks and biscuits.
During my visit I saw several lovely interactions between the team and the residents. My Nan always says how lovely the boys and girls are and I can now say first hand that this is so true.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katie (Granddaughter of Resident) published on 23 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanny has been at Bemerton for a while, she is so happy and content. The staff can't do enough for you from the top down. The home thankfully is staying which for us as a family is wonderful. As to move this would be a disaster. Although I'm glad that they are getting a well deserved over haul. The
home has such a lovely caring and fun atmosphere, the staff treat people as people and the place feels like a family. The manager and deputy are always so cheerful and friendly and make you feel part of the team. The carers have a warmth and empathy that shines, the cleaning staff work hard and seem to know the residents. The residents always seem happy and content.
I've seen staff manage some difficult situations with compassion,understanding and skill. There is always something going on and my nanny says she is asked to be part of decisions in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Agnes B (Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living here, they are all so very nice/kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Reginald W (Resident) published on 26 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls are lovely. I'm well looked after. I like the garden I sit in it a lot with the door open. The staff cant do enough for you, do above and beyond.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Niece of Resident) published on 24 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my great aunt on Saturday and at the time the home was having it's annual summer fete. It truly was wonderful, the many staff were seen either running stalls or having fun with the residents. There was a man playing a guitar and people up and dancing around. Some stalls were from the
community which was lovely to see as my great aunt commented that they felt part of the wider community. I met several staff on my visit including the manager and deputy who were running stalls and taking photos. All interactions were lovely. I had an opportunity to look round the home and browse through a brochure, I loved the themed corridors and how it was clear the residents were involved throughout. The home is a bit old but was clean and homely, my first impressions were nothing but positive. I really enjoyed my first visit to the home and cannot wait to visit again. After talking to my great aunt I was sad and shocked to hear that the home is moving next year. As someone who works in the same sector as a social worker I have the opportunity to visit a variety of different homes offering support to different dependencies of clients and see some good and some badly run homes. Bemerton Lodge is by far the best I have seen with regards to inclusion, dignity and respect.
It would be a shame to lose this by merging the home to a larger facility.
Keep up the good work!

Reply from Ruth O'Dea, Home Manager at Bemerton Lodge

Thank you so much for taking the time to submit a review. We’re so pleased you enjoyed our fete and it was lovely chatting to you. I look forward to seeing the puppy soon, don’t worry it gets better. While it will be sad to move from Bemerton Lodge, our new home is going to be fantastic in terms of being more up to date, with more space and lots of benefits for residents and staff. Please don’t worry about us losing the homely feel, with everyone being involved – that is all down to the people – and they will stay the same wherever we are!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah S (Niece of Resident) published on 18 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Of course it was a difficult decision to move my aunt, then in her mid-90s, into care, but given her increasing dementia she could no longer live independently safely. Bemerton Lodge has been her home for the past three and a half years. The Bemerton staff are well-trained for helping a new resident
transition into a life in care and have been consistently kind, attentive and responsive. I would recommend it without hesitation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne C (Daughter of Resident) published on 17 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad couldn't manage at home so was taken into Bemerton Lodge. As a family we hated this idea as dad had always been so independent, relishing his life at home and enjoying life in his village. From the moment dad went in he was incredibly well looked after, nothing was ever too much trouble; even reading
the sports pages in the Salisbury journal to him as his sight had all but gone! When we visited dad we were always welcomed and offered endless cups of tea which dad approved of!
All staff took time to chat to dad, always listening to what he had to say. Sadly when it became very clear that dad was very poorly the love and care that dad received was second to none. We were welcomed too at all hours and so well looked after, never ever feeling we shouldn't be there with our dad in his final days.
To all at Bemerton Lodge a huge heartfelt thank you for taking such great care of dad in his last few months- you did a marvellous job.

Reply from Ruth O'Dea, Home Manager at Bemerton Lodge

Thank you for your fantastic comments, it was an absolute pleasure getting to know your amazing Dad and all of you as a family. He is greatly missed by us all and we still feel a sense of loss without him here with us at Bemerton Lodge. The scarf was gratefully received!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gerald W (Husband of Resident) published on 13 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well run and the carers are a joy to be with, nothing is too much trouble under trying circumstances.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy W (Resident) published on 13 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are so lovely, we have a laugh and when I am sad we have a cuddle. They are all so kind to me, I never feel alone. The managers door is always open for a natter. We have a cat and we are getting another one. We go walking with the managers dogs once a week around the local area.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John J (Resident) published on 13 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is superb, the staff are a group of fine professionals. My needs are fully catered for, I have plenty of fruit served to me in my room. The staff always listen to me and do as instructed. The staff pop in to me throughout the day to see I am well. My room is small but the warmth/care I receive
is vast.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raymond N (Resident) published on 11 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here a while now. I like the staff, cheerful and helpful. Food is good. Room is nice- being personalised by staff. Lady in the office in charge is a beauty.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laurina S (Resident) published on 5 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite happy at Bemerton Lodge although miss being in my own place but that is now a fact of growing old. I am more comfortable in receiving the care and help it takes time to adapt but I am more appreciative and have sense of fun with the carers.
My son takes me out most days and so I am lucky
compared to others but the home knows this is good for me and gives them some peace!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jack S (Son of Resident) published on 5 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having seen two and a half years residing for my elderly mother. I can reiterate the home provides a very good level of care with friendly understanding staff. Never mind mum as a resident it takes a good while for their relative to see how everything works and fits into place to get an honest opinion.
The building whilst old and a new home being built has a very homely feeling set in well established grounds with da day centre next door. It's so difficult being faced with needing care for an elderly parent but I remain very happy with Bemerton Lodge. Mum is much more settled, safe and well cared for. I enjoy my regular daily visits and the engagement with all the staff and other residents. I look back now and am thankful for the choice made in some difficult days

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wilfred C (Resident) published on 5 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been her for a few years. I have been on a holiday and done rock climbing and shooting a bow and arrow.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth D (Daughter of Resident) published on 4 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for by the staff of Bemerton Lodge with love care and dignity in the last two months of his life. Myself and my family knew he was in safe hands and were always warmly greeted when we went to visit Dad. Even after his passing they showed great compassion with several of the staff
attending his funeral and extending their condolences to us. Thank you to them all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris D (Nephew of Resident) published on 4 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been a resident at Bemerton Lodge for over three years. No one can pretend that moving from independent living into care is going to be an easy process. Sometimes circumstances demand that decisions are not going to be wholly made by those elderly relatives for whom we care most. Levels
of responsibility have to be reached to ensure their safety and general well-being. In my Aunt's case, well into her 90's, she has had to face a new chapter in her life. Thanks to the warm and caring attitude of the staff at Bemerton Lodge this transition, despite it's occasional ups and downs, has offered her some peace and a world free of a level of anxiety for her final years. Skilled in their day to day running of the home, the inevitable physical problems of old age, in some cases dementia and it's consequences, Bemerton offers a friendly and open environment. The management are extremely pleasant and easy to deal with. I do not think that my Aunt, through her active life, really envisaged having to spend her last few years in care - however that she is now resident in Bemerton Lodge and the Order of St.John is a blessing we can be grateful for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane L (Daughter of Resident) published on 3 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worked in care for forty years, my distress was overwhelming, when I had to find a care home for my father. The home chosen was Bemerton Lodge care home. On first visit the home looked very tired and worn out, and I instantly wanted to take my father home, but decided to leave him there for the
weekend and re evaluate later. On returning to the home, the difference in my father was unbelievable! He was eating, drinking and mobilising so well. The staff had spent a lot of time, talking, reassuring and encouraging my father, making him completely at ease. He was registered blind, making things more difficult for him to find his way around, but the patience and understanding from the staff was unlimited. Many family and friends visited him during the time he spent there, and everyone was greeted by the same caring approach. Nothing was too much effort for the team. Sadly my father's condition deteriorated and his final journey in life was ending. The staff encouraged us to visit whenever, and even brought a bed so we could stay 24 hours by his side. He peacefully passed away, with family close by. The staff treated my father with the utmost dignity, care and respect, and the same was given to us all.
My initial fears were unfounded, and I would not hesitate to recommend anyone to Bemerton Lodge.
One final comment is Never judge a book by the cover, look inside and read a few pages before making your decision.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine L (Friend of Resident) published on 28 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited to look around with a view to helping my friend place her mother some time ago. Since then she has moved in the improvement in her is remarkable, her dementia progresses but we see more of her personality of years ago. I feel this is due to the time the staff all spend with her helping her
to keep doing the house hold tasks she is use to doing. The home is old, with a bit of money it could improve further with regards to the environment, The staff themselves are perfect the way they are. You can see that they try to make the best of what they have, they have this fabulous corridor of beach hut doors so bright and cheerful. The office doors with management is always open and they are very approachable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Les (Resident) published on 21 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been here a while now, it's my home, they guys and gals look after me well. I need more help now and they all do this well. The food is nice and I get plenty. I like that we are like a family we have fun and share a joke.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila W (Resident) published on 21 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live at Bemerton Lodge and have done for some time. I enjoy my time here. The staff deal with some very difficult situations and do so much with so much patience and kindness. They still retain so bright and cheerful no matter what. It is a difficult job, there have been many bad reports on the TV.
I am so lucky to have been place here, I would wish for nowhere else. The whole team from the top down deserve so much praise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.656)

Overview of Review Score

The Review Score of 9.7 (9.656) out of 10 for Bemerton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.656 for Bemerton Lodge is calculated as follows: ( (212 Excellents x 5) + (81 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 305 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bemerton Lodge is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (9)

Rebecca

Rebecca Flood

Job Title: Home Manager

Joined: 2019

Rebecca joined the trust in November 2019 and has worked in the care sector for over 20 years. Rebecca decided to work in care at school when she helped play schemes for children with learning disabilities. She really enjoyed that experience and after college started working full time with adults. Rebecca has worked in various organisations in numerous roles working her way up to management. Rebecca also worked for a long time at a Learning and Development manager teaching staff how to safely work with people in care.


In Rebecca’s spare time she runs dog training classes and likes to spend time with her own dogs and her family.


Chantelle

Chantelle Stefan

Job Title: Deputy Home Manager

Joined: 2014

Chantelle has worked at Bemerton Lodge since 2014 and has recently been promoted to Deputy Manager. Chantelle always encourages our staff and residents to be positive and is a big part of the home's fundraising events. In her spare time, Chantelle enjoys attending music festivals and spending time with friends exploring new places and travelling.


Laurie

Laurie Coupland

Job Title: Administration Assistant

Joined: 2021

Laurie joined OSCJT at the beginning of 2021 after 20 years in the hospitality industry. Having been front of house in hotels and dealing with lots of people at events, she’s settled in very well to life at Bemerton Lodge. Laurie is probably the first person you’ll speak to at Bemerton Lodge, and interacting with the residents and their families is her favourite part of the job. Out of work, you’ll find Laurie spending time with her friends and family, walking in the New Forest, or reading a good book.


Leanne

Leanne Cook

Job Title: Head Housekeeper

Joined: 2017

Leanne has worked at Bemerton Lodge since 2017 and has been Head Housekeeper since 2019. Leanne is also our End-of-Life Champion and has spent her time helping with the home’s fundraising, doing an amazing job! Leanne spends her free time socialising with friends and looking after her grandchildren.


Danny

Danny Kilgour

Job Title: Chef

Joined: 2023

Danny joined the team in 2023 and enjoys cooking new dishes for our residents. Danny spends time with them and gets their input for new dishes and menus. Danny has spent his career working in restaurants and hotels before moving to Wiltshire and working in hospitals.


In his spare time, Danny enjoys walking his dogs in the New Forest.


Dave

Dave Cole

Job Title: Handyperson

Dave has been an asset since joining the team. Dave spends time with the residents to help make their rooms feel personal, keeps our home looking great and has even found time to build a pond from recycled materials! Before coming to Bemerton Lodge, Dave used to manufacture and fit windows. In his spare time, Dave enjoys swimming and spending time with his grandchildren.


Caroline

Caroline Vince-Lamber

Job Title: Activities Co-ordinator

Joined: 2019

Caroline has been at Bemerton Lodge since 2019. Caroline organises the home's activities and encourages our residents to continue taking part in hobbies they enjoy and to try something new. Caroline is also our Accessible Communication champion and finds new ways for everyone to be able to communicate.


When she is not working, Caroline enjoys spending time with her children and walking her family’s dog.


Fern

Fern Weeks

Job Title: Carer/Dementia Lead

Joined: 2024

Fern joined the team in 2024 and said she really enjoys getting to know the residents and promoting their independence daily. Fern has also recently become our new Dementia Lead and is always producing new ideas for our home. Fern said Caring has always interested her and worked for several years in care. Fern enjoys learning new things and increasing her knowledge and looks forward to any type of training.


Emma

Emma Langford

Job Title: Care Leader

Joined: 2020

Emma started her career in care by providing support in the community. Emma joined OSJCT in 2020 as a bank staff member. Since then her enthusiasm and dedication have seen her progress and she was recently promoted to Care Leader in summer 2024.


In her spare time, Emma enjoys live music events and spending time with her family, friends and pets.