My sister loves the garden area, and is encouraged to help out with weeding and planting
Margaret S (Sister of Resident)
My mother could not be in a better place. Everything that is important is being done
M A (Son of Resident)
Mum loves the food and company. All staff are always helpful
Karen F (Daughter of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Brookside has a Review Score of 9.9 (9.916) out of 10, based on 26 reviews in the last 2 years. Over all time Brookside has 63 reviews.
Review from Anita R (Daughter of Resident) published on 9 April 2025
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Overall Experience
5.0 out of 5
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Review from Margaret S (Sister of Resident) published on 24 September 2024
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
It's an absolute pleasure to have your sister with us at Brookside, and we're delighted with how well she has settled here. Thank you for sharing your experience of our home, you have definitely captured life here! We appreciate you taking the time to write your review, and if there is anything more we can do to support your sister, or you, please just let us know.
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Review from Ian F (Son-in-law of Resident) published on 10 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
We all appreciate your review, thank you, and we're grateful to you for taking the time to share your experiences of Brookside.
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Review from Karen F (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
Thank you for taking the time to write us a review. We're delighted that your mum has settled with us at Brookside, and it's a pleasure to have her here. If there is anything more we can do for her, or your family, please just let us know.
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Review from M A (Son of Resident) published on 26 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
We really appreciate your kind words, thank you! It's a pleasure to have your mother with us at Brookside and if there is anything else we can do to support her or you, please don't hesitate to ask.
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Review from J I (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
Thank you for taking the time to share your experiences of Brookside and to write us a review. We're very proud of the atmosphere we've created here so to have that recognised is really wonderful, thank you. If there is anything more we can do to help your family, please just let us know.
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Review from Rick T (Son of Resident) published on 25 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
We appreciate you taking the time to write us a review and to share your thoughts on Brookside, thank you. It's always a pleasure to welcome visitors.
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Review from Derek A (Son of Resident) published on 14 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
Thank you for taking the time to write us a review. We are delighted to hear that we are able to support you as well as your mother, and if you need anything more from any of us, please don't hesitate to ask.
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Review from Lauraine B (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
What kind words, thank you - we really appreciate it. Thanks too for taking the time to share your experience of our home. We're so pleased to have your dad with us, and love that his family is able to join in with our events. If there is anything else we can do for him, just let us know.
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Review from C A (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, On behalf of the team at Brookside
Thank you for your feedback and for taking the time to share it. I'm sure it will be of support to others in a similar position. It's great to hear that your dad is so happy and settled with us. Please do let us know if there is anything else we can do to help him, or your family.
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Review from Yvonne T (Friend of Resident) published on 26 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, On behalf of the team at Brookside
Thank you for taking the time to write us a review, we do appreciate your feedback. You're always welcome at Brookside and it's always nice to have visitors. If there is anything we can do for you or your friend, please just let us know.
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Review from P A (Friend of Resident) published on 24 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, On behalf of the team at Brookside
Thank you for your kind words about our home and for taking the time to write us a review. It's always lovely to have visitors and you're welcome anytime! We look forward to seeing you again soon.
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Review from T D (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
What lovely feedback, thank you. We really appreciate your comments. We're delighted that your mum is so happy with us - it's an honour to have her with us at Brookside. Do let us know if there is anything else we can do for her or for your family.
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Review from Douglas H (Son-in-law of Resident) published on 8 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
Thank you for taking the time to write us a review. It was an honour to care for your mother-in-law and she will be missed by us all at Brookside. Please let us know if there is anything more we can do for your family.
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Review from Sharon H (Daughter of Resident) published on 5 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
Thank you so much for your kind words. It was a privilege to care for your mum and she will always be part of our Brookside family. We appreciate you taking the time to write us a review.
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Review from Benjamin G (Father of Resident) published on 28 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
Thank you for your feedback and for taking the time to write us a review. It's a privilege to care for your daughter and if there is anything else we can do to support her, or you, please do let us know.
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Review from Katie J (Granddaughter of Resident) published on 4 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
What lovely feedback, thank you. We really do appreciate you taking the time to write us a review, and I'm glad that both you and your grandmother are so happy with the home and the Brookside team. If either of you needs anything else, please don't hesitate to ask.
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Review from J G (Daughter of Resident) published on 27 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
What lovely feedback, thank you! We're so pleased your mum is so happy with us and if there is anything else we can do to support her, please just let us know.
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Review from Paul N (Resident) published on 7 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
What lovely words, thank you! It's a pleasure to have you with us at Brookside and we're so happy to hear that you love living here. do let us know if there is anything else we can do for you.
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Review from Cathy O (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
Thank you for taking the time to write us a review and for your kind feedback. I'm sure your knowledge will be helpful to others in researching homes for loved ones. I'm glad our team is able to support your Mum.
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The Review Score of 9.9 (9.916) out of 10 for Brookside is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.916 for Brookside is calculated as follows: ( (285 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 309 Ratings = 4.916
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brookside is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Oct 2019
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Home Manager, Dawn Wallburton, started her care career in 1988, working as a care assistant in the privately owned Shaw House in Melksham. When the owner closed the home in 2000 she joined the Miles Care agency in Melksham as a Carer. This career move fitted Dawn very well, as she was now also raising her young family. During the next two years whilst working for the agency, she worked in many care homes around Wiltshire.
Dawn returned to full time care work in 2002 by joining the disability nursing home, Cote House, in Chippenham. In 2005, she completed her City and Guilds NVQ Level 3 in Care. As she wished to continue learning and improving her care knowledge, Dawn was employed by the care company Community Access Network, as a Senior Support Worker. This was a new challenge for Dawn, as the job involved caring for and promoting independent living.
Dawn has held various roles with the Trust, most recently Home Manager at Seymour House in Chippenham, before moving to Brookside in the summer of 2021.
Job Title: Head of Care
Victoria Hawkes has been with the Trust for nearly ten years, she started as a Carer and worked her way up to Head of Care at Brookside. She has worked in three homes, and they have all left their mark on her as a person. She very much enjoyed and learned from her role as End-of-life Lead and Medication Lead, which she said also helped her in her personal life.
Vicky has accomplished her Level 2 and 3 in Health and Social Care and she is now working towards her Level 4. Vicky said: “I enjoy meeting new people and supporting our residents in their time of need. Brookside for me is not just a place of work as we are all a family here.”
Job Title: Night Care Lead
Joined: 2008
Maria has been in the care industry for 14 years and have worked at Brookside for 13 of them. She started work in Brookside in 2008 and has been a Night Care Lead since 2014.
Job Title: Care Leader
Joined: 2017
Dawn Whiffen has worked in care for the past 25 years. She has had a variety of different jobs in the care sector, ranging from domiciliary care to a rehabilitation team member working alongside physiotherapists and occupational therapists. In this time, she has achieved NVQ 2 and NVQ 3 in Health and Social Care.
Dawn started her Brookside journey in 2017 as a Carer and, has recently worked her way up to Care Leader. Dawn said: “I was fortunate to be nominated for Carer of the Year 2021 and I was very lucky to have been presented with this Award, which I am very grateful for.”
Job Title: Activities Co-ordinator
Joined: 2022
Jessica has been working with the Trust since the Autumn of 2022 and before this was a volunteer activities assistant at another OSJCT home. She works with the rest of the Activities team to provide group and individual activities for all residents to enjoy. Jessica said that the best thing about being an Activities Co-ordinator at Brookside is making connections with the residents and getting to know everyone individually.
Job Title: Care Leader
Joined: 2023
Meghan Hooper has worked in the care industry for over 5 years starting out as a Care Assistant working up to a Senior Care Assistant and then as a Senior Nursing assistant in a hospital setting.
She began her Care Leader journey in the Trust in April 2023 and will be undertaking her NVQ 3 in Health and Social Care to continue her Care Lead progress.
Job Title: Activities Co-ordinator
Joined: 2023
Sally joined the team at Brookside in February 2023. She has had a varied career, mainly in Customer Service roles.
She worked as a carer in the community a few years ago and loved the opportunity to help keep the elderly and vulnerable living independent lives in their own homes.
Sally thoroughly enjoys interacting with our residents and coming up with new activities to keep them entertained and individually challenged.
Job Title: Night Care Leader
Joined: 2023
Tiffany joined Brookside in July 2023. Tiffany has had a long career within the care sector, from working in healthcare recruitment to supporting adults with learning disabilities/complex care and working as a senior member of the team in residential homes.
Tiffany believes Brookside is a rewarding place to work by being part of a fantastic team that delivers person-centred care to all the residents. Tiffany enjoys being able to speak to the residents to find out more about them and their lives and finds it a privilege to be able to assist them through their next stages of life.
Job Title: Care Leader
Joined: 2022
Beatrice started working as a carer in June 2022 in Berkshire and a friend introduced her to OSJCT in December 2022. She did a little research about OSJCT and believed in her heart that it would be a great company to work with.
She joined the Trust in March 2023 as a carer and was promoted to care leader six months later.
Beatrice is passionate about what she does and is satisfied only when she can put a smile on someone's face at work.
