My sister loves the garden area, and is encouraged to help out with weeding and planting
Margaret S (Sister of Resident)
My mother could not be in a better place. Everything that is important is being done
M A (Son of Resident)
Mum loves the food and company. All staff are always helpful
Karen F (Daughter of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Brookside has a Review Score of 9.9 (9.916) out of 10, based on 26 reviews in the last 2 years. Over all time Brookside has 63 reviews.
Review from Karen R (Daughter of Resident) published on 4 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
That's lovely feedback, thank you. I hope your mum has settled in well with us and I hope she's making her space her own. Please do let us know if there is anything more we can do for her, or for your family. Thank you for taking the time to write us a review.
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Review from Helen H (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
I'm so glad your mum has settled so well with us. Thank you for taking the time to write us a review - we do appreciate it.
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Review from Christopher P (Resident) published on 16 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
Thank you for taking the time to write us a review - I will pass on your comments about mash to our chef.
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Review from Barbara R (Wife of Resident) published on 12 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
We appreciate you taking the time to write us a review, thank you. I'm sure your feedback will offer support to others looking for a care home.
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Review from Julie P (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
Thank you for your kind words about Brookside, we really do appreciate it. It means a lot that your father was happy with us.
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Review from Gary E (Nephew of Resident) published on 23 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
We are so sorry for your loss, and if there is anything further we can do to support your family, please don't hesitate to ask. We appreciate you taking the time to write us a review.
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Review from Valerie K (Resident) published on 21 March 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Brookside
Thank you for taking the time to write us a review of your experience at Brookside. I'm glad you're happy at the home and I'll make sure the team sees your feedback.
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Review from Amanda E (Friend of Resident) published on 28 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, Regional Marketing Manager at Brookside
Thank you for taking the time to write us a review. I'm so pleased your friend is enjoying life at Brookside. I'll make sure the team sees your feedback as it does make a big difference.
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Review from Amanda L (Daughter of Resident) published on 16 August 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from J R (Resident) published on 15 July 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Keith A (Resident) published on 24 June 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from T C (Resident) published on 16 May 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Teresa N (Daughter of Resident) published on 24 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from G H (Resident) published on 9 February 2022
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Overall Experience
5.0 out of 5
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Review from G T (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M W (Son of Resident) published on 6 January 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M J (Wife of Resident) published on 24 November 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from J B (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
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Review from P T (Daughter of Resident) published on 26 April 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Suzanne C (Daughter of Resident) published on 9 March 2021
Submitted via Website •
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Overall Experience
4.0 out of 5
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The Review Score of 9.9 (9.916) out of 10 for Brookside is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.916 for Brookside is calculated as follows: ( (285 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 309 Ratings = 4.916
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brookside is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Oct 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Home Manager, Dawn Wallburton, started her care career in 1988, working as a care assistant in the privately owned Shaw House in Melksham. When the owner closed the home in 2000 she joined the Miles Care agency in Melksham as a Carer. This career move fitted Dawn very well, as she was now also raising her young family. During the next two years whilst working for the agency, she worked in many care homes around Wiltshire.
Dawn returned to full time care work in 2002 by joining the disability nursing home, Cote House, in Chippenham. In 2005, she completed her City and Guilds NVQ Level 3 in Care. As she wished to continue learning and improving her care knowledge, Dawn was employed by the care company Community Access Network, as a Senior Support Worker. This was a new challenge for Dawn, as the job involved caring for and promoting independent living.
Dawn has held various roles with the Trust, most recently Home Manager at Seymour House in Chippenham, before moving to Brookside in the summer of 2021.
Job Title: Head of Care
Victoria Hawkes has been with the Trust for nearly ten years, she started as a Carer and worked her way up to Head of Care at Brookside. She has worked in three homes, and they have all left their mark on her as a person. She very much enjoyed and learned from her role as End-of-life Lead and Medication Lead, which she said also helped her in her personal life.
Vicky has accomplished her Level 2 and 3 in Health and Social Care and she is now working towards her Level 4. Vicky said: “I enjoy meeting new people and supporting our residents in their time of need. Brookside for me is not just a place of work as we are all a family here.”
Job Title: Night Care Lead
Joined: 2008
Maria has been in the care industry for 14 years and have worked at Brookside for 13 of them. She started work in Brookside in 2008 and has been a Night Care Lead since 2014.
Job Title: Care Leader
Joined: 2017
Dawn Whiffen has worked in care for the past 25 years. She has had a variety of different jobs in the care sector, ranging from domiciliary care to a rehabilitation team member working alongside physiotherapists and occupational therapists. In this time, she has achieved NVQ 2 and NVQ 3 in Health and Social Care.
Dawn started her Brookside journey in 2017 as a Carer and, has recently worked her way up to Care Leader. Dawn said: “I was fortunate to be nominated for Carer of the Year 2021 and I was very lucky to have been presented with this Award, which I am very grateful for.”
Job Title: Activities Co-ordinator
Joined: 2022
Jessica has been working with the Trust since the Autumn of 2022 and before this was a volunteer activities assistant at another OSJCT home. She works with the rest of the Activities team to provide group and individual activities for all residents to enjoy. Jessica said that the best thing about being an Activities Co-ordinator at Brookside is making connections with the residents and getting to know everyone individually.
Job Title: Care Leader
Joined: 2023
Meghan Hooper has worked in the care industry for over 5 years starting out as a Care Assistant working up to a Senior Care Assistant and then as a Senior Nursing assistant in a hospital setting.
She began her Care Leader journey in the Trust in April 2023 and will be undertaking her NVQ 3 in Health and Social Care to continue her Care Lead progress.
Job Title: Activities Co-ordinator
Joined: 2023
Sally joined the team at Brookside in February 2023. She has had a varied career, mainly in Customer Service roles.
She worked as a carer in the community a few years ago and loved the opportunity to help keep the elderly and vulnerable living independent lives in their own homes.
Sally thoroughly enjoys interacting with our residents and coming up with new activities to keep them entertained and individually challenged.
Job Title: Night Care Leader
Joined: 2023
Tiffany joined Brookside in July 2023. Tiffany has had a long career within the care sector, from working in healthcare recruitment to supporting adults with learning disabilities/complex care and working as a senior member of the team in residential homes.
Tiffany believes Brookside is a rewarding place to work by being part of a fantastic team that delivers person-centred care to all the residents. Tiffany enjoys being able to speak to the residents to find out more about them and their lives and finds it a privilege to be able to assist them through their next stages of life.
Job Title: Care Leader
Joined: 2022
Beatrice started working as a carer in June 2022 in Berkshire and a friend introduced her to OSJCT in December 2022. She did a little research about OSJCT and believed in her heart that it would be a great company to work with.
She joined the Trust in March 2023 as a carer and was promoted to care leader six months later.
Beatrice is passionate about what she does and is satisfied only when she can put a smile on someone's face at work.
