Buckland Court

South Mill Road, Amesbury, Salisbury SP4 7HR
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9.0 80 Reviews
  • Buckland Court, Salisbury
Buckland Court is registered for fifty residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Buckland Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sandra Pocock (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Buckland Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,135 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,295
    • RESPITE Self-Funded Residential Care £1,245 – £1,355
    • RESPITE Self-Funded Residential Dementia Care £1,360 – £1,425

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Buckland Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Buckland Court Reviews (80)

Total of 80, showing 1-20
9.0

Buckland Court has a Review Score of 9.0 (9.011) out of 10, based on 8 reviews in the last 2 years. Over all time Buckland Court has 80 reviews.

Overall Experience

  • 46
  • 29
  • 5
  • 0
  • 0

Date Published

80
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Review from Douglas M (Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all staff helpful and responsive with any concerns or queries I have and actions necessary are carried out promptly. There is a slight turnover in staff, especially on nights, but not problematic. We have a good relationship. I hope they feel the same.

Reply from Rowen Campbell, on behalf of the team at Buckland Court

Thank you for taking the time to write us a review - we really do appreciate it. We feel the same about the good relationship! It's a pleasure to have you with us at Buckland Court and if there is ever anything we can do to help, please just let us know.


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Review from David S (Son of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff work incredibly hard, they are welcoming and polite. In my eyes, the care home is well presented but it would be nice to open the courtyard area for the summer months where residents and their family could sit outside when visiting. Regarding my mum, I would like staff to keep up encouraging
her to come out of her room.
Thank you.

Reply from Rowen Campbell, on behalf of the team at Buckland Court

Thank you for taking the time to write us a review and for sharing your experience of our home. We appreciate your feedback. It's great to have your mum with us - please just let us know if there is anything else we can do to support her.


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Review from William D (Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good due to the way I was struggling to get along at home on my own, I'm feeling a lot better. A bit frustrated with the lack of freedom but a lot is due to Covid restrictions. Before Covid, I could go for shopping etc. but now I can't unless a staff member is with which is not easy. When Covid
is over, hopefully I could get a bus to Salisbury etc. just for a bit of a break or even get my car in use again.

Reply from Rowen Campbell, on behalf of the team at Buckland Court

Thank you for taking the time to write us a review - we do appreciate your feedback. It's great to have you with us here at Buckland Court and good to hear that you're feeling better.


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Review from Pat O (Wife of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just perfect in every way.
He only does two days a week but when the sad time comes for full-time care, would not hesitate for Buckland Court.

Reply from Rowen Campbell, on behalf of the team at Buckland Court

Thank you for taking the time to write us a review. We're glad your husband is able to have that time with us and should the time come when he wants to come more often - or even permanently - we would be delighted to have him. If we can do anything more to support, please just let us know.


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Review from R H (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff helpful and friendly, easy to talk to about my dad, how he was and how he was coping. They were all very good with him, making sure he was comfortable and looked after well. They were all a great team and Dad will miss them all.

Reply from Rowen Campbell, on behalf of the team at Buckland Court

Thank you for taking the time to write us a review. It's been a pleasure to care for your dad and please be assured, we will miss him too!


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Review from Kate R (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into the home just before Christmas so was able to enjoy the Christmas entertainment. She was suffering from dementia so it was difficult for her but the carers were all lovely and she became very fond of them all. During her final days in the home, the care she received was lovely, kind,
and respectful, catering to all of her and ours as a family, needs. I can't thank them enough for making what was a difficult time, easier.

Reply from Rowen Campbell, on behalf of the team at Buckland Court

We appreciate you taking the time to write us a review, thank you. It was an honour to have your mother with us at Christmas and we're glad she was able to enjoy the festivities at Buckland Court. If there is anything more we can do to support your family, please don't hesitate to ask.


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Review from Wendy S (Wife of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Buckland Court for nearly three years and spent four years going to the day centre before Covid. he is very well cared for by lovely caring staff. He is clean, happy and safe, despite being bedridden and non-verbal with dementia. I attend most days to give him his tea, I am greeted
by smiling faces, clean rooms and a happy atmosphere.

Reply from Rowen Campbell, on behalf of the team at Buckland Court

Thank you very much for taking the time to write us a review, and for sharing your experience of Buckland Court. We appreciate your feedback. It's an honour to care for your husband and if there is anything more we can do for him or you, please just let us know.


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Review from Christine S (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was only at Buckland Court for the last three weeks of her life but the staff did their utmost to make her feel included and then comfortable when end-of-life care became necessary. I am very grateful that Mum was so well looked after.

Reply from Rowen Campbell, on behalf of the team at Buckland Court

Thank you for taking the time to write us a review. We are so sorry for your loss. It was an honour to be able to care for your mum and to have her with us at Buckland Court. If there is anything more we can do for you, please just let us know.


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Review from Glyn G (Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Only been here for two months. Very much left alone to myself. My choice, I want to be left to die in peace.

Reply from Rowen Campbell, Regional Marketing Manager at Buckland Court

Thank you for taking the time to submit a review for the Buckland Court team. I have passed on your feedback to the home manager, who is more than happy to support in any way she can - please don't hesitate to let her know if there is anything at all you need.


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Review from Susan N (Daughter-in-law of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been at Buckland Court for just over a year and is very happy there. Her mobility has improved considerably since her arrival and she walks around with her frame, popping into the office for chats! The care staff are lovely and their interactions with mum are always jolly and caring.
Mum loves the food and tells me that she is happy there. The only reason I give 4 stars instead of 5 is that her room is a little on the small side. Communication from the home is very good and I am informed of any change in my mum's health etc., I feel overall that mum is in safe hands and that takes a lot of worry off of my shoulders.

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Review from L C (Daughter of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always welcoming, friendly and helpful. They keep us informed of any problems, or if Mum needs anything. Mum is happy, healthy and enjoys the meals and is well cared for.

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Review from Carol H (Daughter of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum seems to have settled into Buckland Court really well since she was admitted in June. Her mood and general well-being have been transformed now that she has full care, healthy meals and companionship. She participates in activities, feels safe and is looked after. We couldn't be happier with
her progress.

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Review from George B (Power of Attorney of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law became a resident around 3 years ago. He loves Buckland Court and the staff. He loves the staff, the care and the food.

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Review from N P (Son of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for a little under a year. Her dementia has worsened since living in the home and consequently, she is cared for in the dementia unit. The staff are caring and considerate of her needs. Her room is adequate. I do worry about the lack of stimulation, however. Whilst the
rest of the home was adorned with jubilee bunting, it did not extend to the dementia unit. That said, I am assured that things will be getting back to normal since covid. The recent jubilee lunch for residents and families, was well organised and good for all. We have yet to meet the care home manager. The member of staff, who is responsible for the admin at the home is always helpful and a joy to deal with.

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Review from W M (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful.

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Review from Nicky P (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The burden of guilt, putting Mum in a home, has been with me since January. I had no choice and she needs 24/7 care. Since Mum's move to Buckland Court in March, I have started to come to terms with the situation. Most importantly, Mum is having the care that she deserves. The staff are amazing! The
home is clean, bright and welcoming and as soon as you walk through the door, Mum is mostly happy, loved, protected and has company and stimulation. I am so grateful for the quality time we now spend together.

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Review from Margaret B (Daughter of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been there for three months. The staff are very good on help and advice. Communication is very good. My mother appears happy and looked after. For the money involved, would have liked ensuite and access to the garden, otherwise happy.

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Review from Kay D (Sister of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring to my brother and keep me informed. My brother is very happy at Buckland Court and likes the staff. The home is clean and welcoming whenever we visit. There is awareness of needs and flexibility.

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Review from H P (Sister of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very helpful and friendly. Looking incredibly well after the clients.

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Review from A B (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic team who genuinely cared about my mother during the last few weeks of her life. Nothing was too much trouble. Communication was excellent. A truly professional service by lovely people. I can't recommend them highly enough.

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Current Review Score: 9.0 (9.011)

Overview of Review Score

The Review Score of 9.0 (9.011) out of 10 for Buckland Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.411 for Buckland Court is calculated as follows: ( (45 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 95 Ratings = 4.411

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Buckland Court is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 8 Positive Reviews ÷ 10 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Top 20 Large Care Home Groups 2024

Recipient: The Orders of St John Care Trust

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: The Orders of St John Care Trust

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2021

Recipient: The Orders of St John Care Trust

Date: Wednesday 30 Jun 2021 More details

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Meet the Team (4)

Sandra

Sandra Pocock

Job Title: Home Manager

Joined: 2012

Sandra has been the manager at Buckland Court since November 2020 having joined OSJCT at Bartlett House in 2012. Prior to joining the Trust, Sandra worked in the care industry for Hampshire County Council for 16 years.


She started her career as a care assistant where she completed her NVQ level 2 in Health and Social Care. Sandra continued her personal development completing the NVQ level 4 in Health & Social Care and NVQ4 in Leadership & Management.


Sandra prides herself in offering a warm and homely environment to care for the residents at Buckland Court. Each member of staff receives training, so they have the skills to offer an excellent standard of care to all residents.


When she’s not working, Sandra spends time gardening or walking her cocker spaniel. She enjoys relaxing with her family and riding pillion on her husband’s motorbike.


Nicky

Nicky Riggs

Job Title: Care Leader

Joined: 2009

Nicky Riggs is Care Leader at Buckland Court. She joined OSJCT in 2009 and has worked her way up to Head of Care.
Starting off as Carer, Nicky felt a sense of belonging and felt like she was making a real difference in the residents' lives.
After a couple of years, Nicky was given the opportunity to become Shift Leader which she really enjoyed. A few years after that Nicky then became Care Leader which entailed guiding new members of staff and organising shifts, liaising with multi-disciplinary teams, attending reviews, and supervising staff members.
Nicky enjoys her role and says it can vary from assisting the Home Manager to budgeting, recruitment, occupancy and rotas. The role also includes giving care, assisting with feeding, dependency paperwork and updating care plans.
Nicky says that Buckland Court feels like an extension of her family and that includes both staff and residents.


Gemma

Gemma Walker

Job Title: Care Leader

Joined: 2010

Gemma has been working for the Trust for nearly 10 years and is also the Dementia Lead for Buckland Court. Gemma feels like a part of the family working at Buckland Court and knows that it’s a place of work where she belongs. Gemma is passionate about caring for the residents and is always smiling and ready to face any challenges that may arise. Gemma has helped support many fabulous outings with the residents, but her favourite has to be the Trust's Christmas parties as Gemma loves Christmas. In Gemma’s spare time she likes to spend time with her family, 16 guinea pigs and 2 rabbits.


Leanne

Leanne Crompton

Job Title: Head Chef

Joined: 2014

Leanne Crompton is the Head Chef at Buckland Court, and has worked for the Trust for 6 years.
She loves her job, as seeing the residents enjoying their food and socialising at mealtimes is really satisfying. They strive hard for inclusion at Buckland Court and this includes their meals. Leanne and her team work hard to make sure that the meals they make suit everyone's tastes and dietary requirements.
Outside of work, Leanne's husband and two children keep her busy, but she does find time to play in the local Netball team, and this helps her unwind and stay fit!


Frequently Asked Questions about Buckland Court

What types of Care is Buckland Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Buckland Court provide?

Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Buckland Court have?

There are 50 Single Rooms.

What are the Facilities & Services at Buckland Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is Buckland Court to the centre of Salisbury?

7.0 mile(s) as the crow flies, distance by road may be significantly further.