Buckland Court

South Mill Road, Amesbury, Salisbury SP4 7HR
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9.0 80 Reviews
  • Buckland Court, Salisbury
Buckland Court is registered for fifty residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Buckland Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sandra Pocock (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Buckland Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,135 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,295
    • RESPITE Self-Funded Residential Care £1,245 – £1,355
    • RESPITE Self-Funded Residential Dementia Care £1,360 – £1,425

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Buckland Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Buckland Court Reviews (80)

Total of 80, showing 21-40
9.0

Buckland Court has a Review Score of 9.0 (9.011) out of 10, based on 8 reviews in the last 2 years. Over all time Buckland Court has 80 reviews.

Overall Experience

  • 46
  • 29
  • 5
  • 0
  • 0

Date Published

80
4
7
8
72

Review from P G (Wife of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly unable to comment on various items because of Covid. I have not been able to see my husbands room. He appears to be well-fed, but he cannot remember what he has eaten. He is safe which to me is very important indeed. he is affable and happy.

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Review from P L (Friend of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always been pleased when I have visited. The staff that I have met when visiting are always friendly and helpful. They have a lot to deal with the Covid.

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Review from P F (Partner of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good and so friendly. My partner is very good and nice to see him.

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Review from Angela S (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in Buckland Court for six months. I have been very impressed with all the staff that I have spoken to. They are so kind and helpful. I visited my mother yesterday. It was wonderful to be able to see her after such a long time of not being able to. The person who met me
and explained about the Covid test and wearing the PPE was so very kind. I was feeling quite worried before my visit. I found my mother was happy with everything at the home, especially the carers. She said they were lovely. That means everything to me and my sister.

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Review from Sharon R (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Buckland Court are extremely caring individuals, who provide excellent individualised care for all of their residents. The care that has been given to my mother is second to none, they know their resident's personalities and likes/dislikes. They engage the residents in activities that ensure
they enjoy each and every experience. I am so happy we chose Buckland Court for my mother, they're amazing.

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Review from M D (Stepdaughter of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely difficult to write a review at this time due to the resident being a new comer and visiting is off limited due to Covid, but what I can say is everyone I've spoken with and met through a door/window have been very warm and friendly.
Looking forward to my very first indoor face to face visit
this Tuesday.

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Review from W C (Son of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dreadful situation with Covid-19, however:
- staff remain helpful and friendly, my mother is fond of all of them
- I wish the rooms were slightly bigger
- the food is good but could some variety be introduced like curry delivery
- given the circumstances, we are happy for my mother to be a resident
at Buckland Court.

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Review from S A (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Buckland Court enough. In these difficult times, they continue to provide an excellent service with as much care and good cheer as before, despite all the new care guidelines and protocol they have had to put in place. My mother is always neatly dressed and looking well cared for
and I am kept fully informed by the staff on what she has been doing and how her health is.

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Review from N T (Niece of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt arrived at Buckland Court mid-August and because of the Covid restrictions was confined to her room for 2 weeks. I thas been very sad for her and her family that we were not able to help her adjust to her new life. Having said that the staff at Buckland Court have treated her with respect and
kindness, I'm happy to say that she is feeling much more at home. We are grateful to all at Buckland Court for the care and dedication shown to here.

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Review from P B (Daughter of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

our mother joined Buckland Court at the beginning of July 20. She has moderate Alzheimers and Parkinsons. She has found it very difficult to settle but in these Covid times, we are not surprised. It is very difficult to see her so unhappy but we know she is safe and well cared for. All the staff we
have met are caring and kind. They have tried to accommodate her and our wishes and they treat her with respect.

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Review from J P (Daughter of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very friendly and accommodating, the care is first class as are all the activities that are available for the residents. I am very impressed with the way the home has handled the pandemic regarding visiting and safety measures.

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Review from S F (Daughter of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my mother has only been with Buckland for approximately 3 weeks as her other home closed. My mum did have daycare when was first diagnosed and I impressed with the care speaking to others re Buckland it has been updated I only hope I get to see mum soon.

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Review from H C (Nephew of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's too early to say but my aunt is comfortable, safe, well-fed and well medicated. Covid-19 lockdown has been in place since she arrived which is very hard on her and her mental wellbeing.

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Review from R C (Son of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Given all the Covid restrictions and desires to keep residents safe they have tried hard to accommodate our efforts to stay in touch with our mother. I would like to see an acceptable alternative to the cloth face-covering e.g a clear visor. My mother is deaf and relies on her ability to lip-read impossible
with a face covering. We resort to communicating via a board and marker pen, not ideal and sad for us all. The staff are kind and helpful.

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Review from A S (Daughter-in-law of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During this pandemic, the staff have done a wonderful job keeping the residents safe and happy in what we all know has been very difficult times. When we have been able to visit they have continued to make us feel welcome while ensuring that the resident is safe and comfortable.

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Review from HedyM (Daughter of Resident) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that my mother is a resident in such a caring and well-managed facility. She is very happy and that gives me peace of mind. I am informed immediately regarding any health issues and the staff are always very polite and helpful.

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Review from Stephen J (Son of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has nothing but praise for the staff at Buckland Court. Always helpful and friendly. I find them very friendly too, as well as being good at their jobs. My mother repeatedly says how much she enjoys being at Buckland Court.

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Review from M C (Son of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In general, the staff and atmosphere are of a good standard and my parents are looked after well. On the odd occasion, I feel the cleanliness could be better, but overall, most times, satisfactory.

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Review from P B (Wife of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Buckland Court since the beginning of March. The staff are amazing. Their care and patience are second to none. They have taken great care of all the resident during this difficult time and go out of their way to ensure I am ok too. Thank you to all the staff at Buckland Court
who are working hard to make residents feel at home and feel happy and safe.

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Review from G H (Son of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's health seems much more stable since moving to Buckland Court. He gets on well with the staff who seem to have taken a real liking to him.
He is always clean, tidy and well fed whenever I visit.
The staff always keep me up top date with any adverse events.

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Current Review Score: 9.0 (9.011)

Overview of Review Score

The Review Score of 9.0 (9.011) out of 10 for Buckland Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.411 for Buckland Court is calculated as follows: ( (45 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 95 Ratings = 4.411

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Buckland Court is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 8 Positive Reviews ÷ 10 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Sandra

Sandra Pocock

Job Title: Home Manager

Joined: 2012

Sandra has been the manager at Buckland Court since November 2020 having joined OSJCT at Bartlett House in 2012. Prior to joining the Trust, Sandra worked in the care industry for Hampshire County Council for 16 years.


She started her career as a care assistant where she completed her NVQ level 2 in Health and Social Care. Sandra continued her personal development completing the NVQ level 4 in Health & Social Care and NVQ4 in Leadership & Management.


Sandra prides herself in offering a warm and homely environment to care for the residents at Buckland Court. Each member of staff receives training, so they have the skills to offer an excellent standard of care to all residents.


When she’s not working, Sandra spends time gardening or walking her cocker spaniel. She enjoys relaxing with her family and riding pillion on her husband’s motorbike.


Nicky

Nicky Riggs

Job Title: Care Leader

Joined: 2009

Nicky Riggs is Care Leader at Buckland Court. She joined OSJCT in 2009 and has worked her way up to Head of Care.
Starting off as Carer, Nicky felt a sense of belonging and felt like she was making a real difference in the residents' lives.
After a couple of years, Nicky was given the opportunity to become Shift Leader which she really enjoyed. A few years after that Nicky then became Care Leader which entailed guiding new members of staff and organising shifts, liaising with multi-disciplinary teams, attending reviews, and supervising staff members.
Nicky enjoys her role and says it can vary from assisting the Home Manager to budgeting, recruitment, occupancy and rotas. The role also includes giving care, assisting with feeding, dependency paperwork and updating care plans.
Nicky says that Buckland Court feels like an extension of her family and that includes both staff and residents.


Gemma

Gemma Walker

Job Title: Care Leader

Joined: 2010

Gemma has been working for the Trust for nearly 10 years and is also the Dementia Lead for Buckland Court. Gemma feels like a part of the family working at Buckland Court and knows that it’s a place of work where she belongs. Gemma is passionate about caring for the residents and is always smiling and ready to face any challenges that may arise. Gemma has helped support many fabulous outings with the residents, but her favourite has to be the Trust's Christmas parties as Gemma loves Christmas. In Gemma’s spare time she likes to spend time with her family, 16 guinea pigs and 2 rabbits.


Leanne

Leanne Crompton

Job Title: Head Chef

Joined: 2014

Leanne Crompton is the Head Chef at Buckland Court, and has worked for the Trust for 6 years.
She loves her job, as seeing the residents enjoying their food and socialising at mealtimes is really satisfying. They strive hard for inclusion at Buckland Court and this includes their meals. Leanne and her team work hard to make sure that the meals they make suit everyone's tastes and dietary requirements.
Outside of work, Leanne's husband and two children keep her busy, but she does find time to play in the local Netball team, and this helps her unwind and stay fit!