Buckland Court

South Mill Road, Amesbury, Salisbury SP4 7HR
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9.0 80 Reviews
  • Buckland Court, Salisbury
Buckland Court is registered for fifty residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Buckland Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sandra Pocock (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Buckland Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,135 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,295
    • RESPITE Self-Funded Residential Care £1,245 – £1,355
    • RESPITE Self-Funded Residential Dementia Care £1,360 – £1,425

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Buckland Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Buckland Court Reviews (80)

Total of 80, showing 41-60
9.0

Buckland Court has a Review Score of 9.0 (9.011) out of 10, based on 8 reviews in the last 2 years. Over all time Buckland Court has 80 reviews.

Overall Experience

  • 46
  • 29
  • 5
  • 0
  • 0

Date Published

80
4
7
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72

Review from M M (Daughter of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been made so welcome as a respite stay following a fall and a spell in hospital has turned into a six-month stay! The staff are all delightful and keep me well informed. However, the facilities are basic in terms of rooms but the care and support outweigh this snag.

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Review from J W (Granddaughter of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff including the manager were very helpful, kind, and caring. The home is a pleasant place to be. The staff was also very kind and polite about ensuring current coronavirus guidelines were enforced (i.e. ensuring I thoroughly washed my hands upon entry without being intrusive). They received
notification of closure whilst I was there and they were very considerate of how they informed me, especially considering the pressure they were under.

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Review from Debra W (Daughter of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to begin with a huge thank you to all at Bculand Court. The care/compassion that was shown and given to my Mum was out of this world. I would never be able to repay the kindness, warmth, and laughter. Mum was very happy and content living at Buckland Court, which is a God-send to the family.
Mum passed away on 15/5/20. The dignity and compassion were outstanding to the end. Thank you, you became a part of my Mum's family.

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Review from T L (Daughter of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff at Buckland Court have shown how much they care for the residents in the time my mum has been there. Nothing is too much trouble which is partially hard as the home has been in total lockdown because of Covid-19. Mum is very happy there, and I can't express my thanks enough to all that have
dealt with her.

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Review from T P (Son of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.

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Review from R S (Stepson of Resident) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Average.

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Review from C J (Daughter of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the top down all the staff are friendly, caring and understanding. As my mother's needs have increased, so has the amount of assistance she requires increased. Everyone has risen to the challenges this presents. All the staff go out of their way to make residents feel as though it is their home
and that they are valued and cared about. My mother has Parkinson's which is now affecting her mentally. Everyone is helping her to accept this.

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Review from M D (Friend of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited our friend who has significant dementia over three days with multiple visits. Although our friend has difficulty communicating, as far as we could tell, he is quite happy at Buckland Court. He is interested in what is going on around him and clearly, prefers to be in the common areas instead
of in his room. The staff are uniformly kind and attentive to all the residents, communicate clearly with them and have established a very positive social atmosphere. We are very glad that our friend is being taken care of so well. Thank you.

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Review from D C (Son of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is the staff, every single one of them, operating as a team, that make Buckland Court such a wonderful and caring home. It is spotlessly clean, the food is first-rate and the balance of activities carefully thought through.
Other places may have more modern facilities but they do not have the same
feeling or atmosphere of family and care. Nothing is too much trouble, every one made to feel valued, respected and loved. So thank you! Thank you to the team.

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Review from J A (Husband of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and myself were taken by mini-coach to Great Bedwyn for a barge trip. We were looked after with great care by all staff. All of the staff were extremely attentive to my wife's needs and cannot praise the staff of the home enough, the barge and the lovely gentle coach ride.

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Review from Harry P (Son-in-law of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very friendly and helpful and very interactive with the residents.
They organise lots of activities and events for them all to join in with. Overall very pleased.

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Review from D S (Son of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum settled in well after being admitted from NHS care earlier this year. Dad was admitted from home on the same day. There have been problems with their coming to terms with their change in circumstances, but the staff quickly learnt how to ease tensions between them so that they are now happier and
more relaxed.

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Review from B S (Son of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum and dad were admitted on the same day after she had been in hospital for 4 months. Mum has found it difficult to come to terms with the deterioration in Dad's mental state but the patience and kindness of the staff have proved invaluable when tensions have occurred between them.

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Review from L B (Niece of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been in Buckland Court since last August and the care she has received has been excellent. All the staff have been very helpful and nothing has been too much trouble for them to sort out. I would have no hesitation recommending this care home to others.

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Review from Lesley C (Daughter of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mother's time at Buckland Court all staff were brilliant. Not only for the two years she enjoyed but especially during the last few weeks of her life. Each individual that worked at this care provider made me, my Mum and the rest of my family feel welcome since the first day that my mother
attended the day centre. This care home is truly amazing and I won't ever forget how well they treated my family.

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Review from Mandy L (Daughter of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been a resident since October 2017 but has settled in very quickly and has expressed that she feels safe and that the staff are all very helpful.
I am kept informed on my visits of progress in eating, weight gain and have been told that she is joining in more in activities.
The
staff are very caring and respond to requests very efficiently. Having had a family member previously in another care home, Buckland Court is far superior in its attitude to care for residents.

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Review from Catherine P (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Buckland Court have been amazing in helping my dad settle smoothly into permanent residential care - their constant care, support and kindness have been brilliant and I can't thank all of the lovely staff enough for the hard work and commitment. (All done with a smile) Nothing is ever too much trouble
and I always feel welcome when I visit and reassured that dad is cared for to the highest standard. Huge thank you.

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Review from Sacha (Niece of Resident) published on 26 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been lucky enough to call Buckland Court her home for just over a year now. I am constantly impressed by the levels of professional care and the atmosphere of warmth and love from the moment you enter her home.
Staff work together as a team to ensure that all who live here are treated with
dignity and respect. Each person is treated and loved as an individual family member. The home cooking is delicious and there are loads of fun activities each day. Visitors are welcomed and I shall be forever grateful for how the staff have gently taught me about dementia and it impacts. They look after the whole family. We are blessed to have my aunt safe, nurtured and happy at Buckland Court. Thank you.

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Review from G C (Son of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been and are very pleased with this care home our mother has, and is very happy and the staff are caring friendly and very patient.

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Review from Debbie S (Daughter of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves it here. All the staff are brilliant and nothing is too much trouble. My mum loves the trips out that they organise. The care my mum receives is tremendous and it gives our family peace of mind that she's in the best place. My mum enjoys going to the day centre that they provide. Overall
I would say "faultless"!!!

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Current Review Score: 9.0 (9.011)

Overview of Review Score

The Review Score of 9.0 (9.011) out of 10 for Buckland Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.411 for Buckland Court is calculated as follows: ( (45 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 95 Ratings = 4.411

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Buckland Court is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 8 Positive Reviews ÷ 10 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Sandra

Sandra Pocock

Job Title: Home Manager

Joined: 2012

Sandra has been the manager at Buckland Court since November 2020 having joined OSJCT at Bartlett House in 2012. Prior to joining the Trust, Sandra worked in the care industry for Hampshire County Council for 16 years.


She started her career as a care assistant where she completed her NVQ level 2 in Health and Social Care. Sandra continued her personal development completing the NVQ level 4 in Health & Social Care and NVQ4 in Leadership & Management.


Sandra prides herself in offering a warm and homely environment to care for the residents at Buckland Court. Each member of staff receives training, so they have the skills to offer an excellent standard of care to all residents.


When she’s not working, Sandra spends time gardening or walking her cocker spaniel. She enjoys relaxing with her family and riding pillion on her husband’s motorbike.


Nicky

Nicky Riggs

Job Title: Care Leader

Joined: 2009

Nicky Riggs is Care Leader at Buckland Court. She joined OSJCT in 2009 and has worked her way up to Head of Care.
Starting off as Carer, Nicky felt a sense of belonging and felt like she was making a real difference in the residents' lives.
After a couple of years, Nicky was given the opportunity to become Shift Leader which she really enjoyed. A few years after that Nicky then became Care Leader which entailed guiding new members of staff and organising shifts, liaising with multi-disciplinary teams, attending reviews, and supervising staff members.
Nicky enjoys her role and says it can vary from assisting the Home Manager to budgeting, recruitment, occupancy and rotas. The role also includes giving care, assisting with feeding, dependency paperwork and updating care plans.
Nicky says that Buckland Court feels like an extension of her family and that includes both staff and residents.


Gemma

Gemma Walker

Job Title: Care Leader

Joined: 2010

Gemma has been working for the Trust for nearly 10 years and is also the Dementia Lead for Buckland Court. Gemma feels like a part of the family working at Buckland Court and knows that it’s a place of work where she belongs. Gemma is passionate about caring for the residents and is always smiling and ready to face any challenges that may arise. Gemma has helped support many fabulous outings with the residents, but her favourite has to be the Trust's Christmas parties as Gemma loves Christmas. In Gemma’s spare time she likes to spend time with her family, 16 guinea pigs and 2 rabbits.


Leanne

Leanne Crompton

Job Title: Head Chef

Joined: 2014

Leanne Crompton is the Head Chef at Buckland Court, and has worked for the Trust for 6 years.
She loves her job, as seeing the residents enjoying their food and socialising at mealtimes is really satisfying. They strive hard for inclusion at Buckland Court and this includes their meals. Leanne and her team work hard to make sure that the meals they make suit everyone's tastes and dietary requirements.
Outside of work, Leanne's husband and two children keep her busy, but she does find time to play in the local Netball team, and this helps her unwind and stay fit!