Buckland Court

South Mill Road, Amesbury, Salisbury SP4 7HR
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9.0 80 Reviews
  • Buckland Court, Salisbury
Buckland Court is registered for fifty residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Buckland Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sandra Pocock (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Buckland Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,135 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,295
    • RESPITE Self-Funded Residential Care £1,245 – £1,355
    • RESPITE Self-Funded Residential Dementia Care £1,360 – £1,425

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Buckland Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Buckland Court Reviews (80)

Total of 80, showing 61-80
9.0

Buckland Court has a Review Score of 9.0 (9.011) out of 10, based on 8 reviews in the last 2 years. Over all time Buckland Court has 80 reviews.

Overall Experience

  • 46
  • 29
  • 5
  • 0
  • 0

Date Published

80
4
7
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72

Review from Shirley A (Husband of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Buckland are to be praised to the highest at all times, night and day. My husband has had the most care and attention at all times. He will be leaving Buckland soon to go to a care home where we live in Salisbury, but I am hoping it will be of the same standard as I am keeping him or trying
to keep him under the same umbrella environment as he has here, which I know he will receive.

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Review from L V (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We never wanted mum to go to a care home. Luckily the decision was taken out of our hands, it was for her own safety.
Good decision, in the end, she now is looked after very well, has regular good meals and hot and cold drink regularly. Knowing she was safe and well looked after it gave me more time
to care for my husband so I did not have to split myself in two. Thank you all so much for everything.

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Review from Susan F (Daughter of Resident) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since March 2016 and I feel that he receives a very high level of care by compassionate and attentive staff. He enjoys a good personal relationship and rapport with the staff who treat him as an individual and whom I feel genuinely care about my father and his well being.
He is lucky to have a great room which also enhances his circumstances.
When I visit I am always met by friendly and welcoming staff who always appear cheerful despite what is a hard job at times.
I would have no hesitation in recommending Buckland Court and its exceptional care staff.

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Review from Lynne U (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was in Buckland Court from September 2014. She was treated with the utmost respect and dignity. Nothing was too much trouble. What she needed or wanted she got. The staff are amazing and she was so happy. I felt relaxed that Mum was being cared for so well. My sister and I could not have chosen
a better place for Mum and for that we thank them all.

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Review from Denise H (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, consideration and support is fantastic. My mother is very happy, which in turn makes me happy. Every carer takes the time to help her understand what is happening. Her every need is catered for.

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Review from D B (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Buckland for nearly a year, and it is the best place we could have ever picked for her. She now calls it home. The staff are absolutely brilliant, especially the Care Leader. The care Mum has, has given my family relief that she is now being looked after properly. There are lots
of things going on and the barge/canal trip. Mum went on the other week was brilliant for her. Although she keeps to herself, she has made friends with other residents, which is a joy to see. The cleanliness is great, room size great, people are so friendly. Mum and family know she is in the best home, feels safe and cared for.

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Review from Ashleigh S (Granddaughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was transferred in Jan/Feb 2017 from another care home. The care and attention has been outstanding since her move. Not only is she happy to be back in her home town, she's made friends and actually seems to have more sparkle. We put this down to the friendly, attentive staff that go out of
their way to help with anything we ask. Her Care Leader stands out as being absolutely dedicated.

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Review from Helen L (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Buckland Court are always friendly and helpful. They all seem to know my father well. The rooms are quite small but always very clean and tidy as are the toilets and communal areas. My father seems to enjoy the meals and there is always a cup of tea to be had! The residents seem to be happy
at the home.

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Review from Madeline C (Sister of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently been told that Buckland Court is falling down the "league table" of top homes.
What on earth more can this establishment do to gain top spot?
My sister has been a resident for three and a half years.
I can visit any time of day or night and without exception have a good welcome, everything
appears perfect, the staff routinely go above and beyond their basic routines and there is nothing for me to worry about concerning the care my sister receives.
It is like being amongst friend rather than a business.

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Review from K M (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, bright and clean residential care home custom-built on one level.
The staff are approachable and communicative and I have witnessed nothing but kindness towards their charges.
The food is excellent, rooms smallish but cosy.
Plenty of communal areas for activities and visiting.
In these
last years of her life, I would not want my mother to be looked after anywhere else.

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Review from Kay S (Daughter of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Buckland Court has been overwhelmingly caring towards my Mum. I have never witnessed anything at all that would cause me any concern and both myself and my sister can arrive at any time day or night. My Mum recently asked for two things to be added to the menu, cabbage and parsnips and they were added
the following week. All of the carers are welcoming and friendly. I honestly believe she is only still with us because of how Buckland Court look after her - you should be proud of them.

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Review from James S (Husband of Resident) published on 21 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The most outstanding quality of Buckland court Care Home is the deep sense of kindness and cheerfulness displayed by all staff. Each patient receives a loving smile and a friendly word. The staff do try to maintain a light-hearted rapport with each patient. I am most impressed.

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Review from Joan P (Daughter of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has dementia and several other problems which are being attended to in a friendly, caring and dignified manner, and we as a family have no issues with the excellent staff and the care which they administer to her. My only observation is, due to the number of residents who don't have dementia,
have no other recreation, stimulation or conversation (especially those who have no family to visit them) and spend their days with only the staff to talk to at mealtimes. I feel there could be an opening for a person to have a position in the home purely to address this. There was a lady several years ago who filled this role and some of the residents, other than those who would go to the day centre, benefited from her attention.

Reply from Sue Tiller, Home Manager at Buckland Court

Thank you for taking the time to submit your review. I am pleased to hear that you find our home a friendly and caring place. We appreciate all feedback and are happy to advise that after a brief absence, our Activities Coordinator will be back next week, when she will continue working to get to know residents better, which will help her to develop a feel for what activities will work best for each individual resident’s needs. I would of course be happy to discuss this with you further next time you are visiting the home.


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Review from Michael Z (Son of Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have filled in a review form with regards to my mother. She moved into the home in May 2015, after a couple of days I believe she had settled in. Myself, my brother and sister cannot fault the staff and home in anybody.

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Review from Betty L (Wife of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is receiving the best possible care available. As a family we consider ourselves so fortunate to have been able to come under the caring facilities of Buckland Court. During his stay we are receiving only the kindest of efficient care possible under the circumstances. We could not ask for
more and appreciate all the home offers.

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Review from Brian A (Son of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I cannot speak highly enough for the home and the brilliant staff who work and run it. It is a big decision to place a parent in a home but have no fear here. They very soon settle in and love it. Nothing is too much trouble and the efforts put in by the staff is second to none. We highly
recommend it here. So, so relaxing when we visit, home from home comforts. A plus on everything.

Reply from Sue Tiller, Home Manager at Buckland Court

Thank you for taking the time to submit such a lovely comment, I will pass on your kind words to my colleagues here at our home.


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Review from Allan B (Son of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very good, seem very caring. Rooms very small but ok (kept very clean). They have been decorating the inside a lot, much better). I am happy that my father is here and looked after his needs and welfare very well. Thank you Buckland Court. I think Buckland Court is run very well. We visit quite
a lot and the staff are always busy and always talk to you. I have asked the Manager for a larger room when one is available.

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Review from Kerry G (Daughter of Resident) published on 17 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive view of Buckland Court. Very attentive lovely staff. They treat my mother with utmost respect and politeness. Also bringing her out of her shell to have laughs too. Excellent care all around. My mother likes spending time there. We are trying to hold out for a permanent placement at Buckland
Court rather than anywhere else.

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Review from Tina R (Regular Volunteer) published on 14 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent a day volunteering in this residential home. It was a lovely place to be involved with. The residents seemed happy and content and there was an air of care and friendliness at all times. The staff were hard working and very attentive to the ever changing needs of the residents. No one was
left out or sat unnoticed. Senior staff were quickly on hand to deal with even the slightly concern about any of the residents. Lovely, clean and there seemed like a never ending stream of food and refreshments being offered all day, to all. I particularly liked the interaction of the staff with the residents in the days social activities.

I came away feeling like this was an honest, caring and friendly residential home with very hardworking and contented staff.

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Review from Fiona D (Friend of Resident) published on 12 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home manager and her staff were amazing, the level of care and friendliness was very good. Nothing was too much trouble. I called all times day and night and I was always greeted at the door with a smile and kind word. The staff were compassionate and considerate at all times. All the residents
seemed well cared for and happy.

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Current Review Score: 9.0 (9.011)

Overview of Review Score

The Review Score of 9.0 (9.011) out of 10 for Buckland Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.411 for Buckland Court is calculated as follows: ( (45 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 95 Ratings = 4.411

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Buckland Court is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 8 Positive Reviews ÷ 10 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Sandra

Sandra Pocock

Job Title: Home Manager

Joined: 2012

Sandra has been the manager at Buckland Court since November 2020 having joined OSJCT at Bartlett House in 2012. Prior to joining the Trust, Sandra worked in the care industry for Hampshire County Council for 16 years.


She started her career as a care assistant where she completed her NVQ level 2 in Health and Social Care. Sandra continued her personal development completing the NVQ level 4 in Health & Social Care and NVQ4 in Leadership & Management.


Sandra prides herself in offering a warm and homely environment to care for the residents at Buckland Court. Each member of staff receives training, so they have the skills to offer an excellent standard of care to all residents.


When she’s not working, Sandra spends time gardening or walking her cocker spaniel. She enjoys relaxing with her family and riding pillion on her husband’s motorbike.


Nicky

Nicky Riggs

Job Title: Care Leader

Joined: 2009

Nicky Riggs is Care Leader at Buckland Court. She joined OSJCT in 2009 and has worked her way up to Head of Care.
Starting off as Carer, Nicky felt a sense of belonging and felt like she was making a real difference in the residents' lives.
After a couple of years, Nicky was given the opportunity to become Shift Leader which she really enjoyed. A few years after that Nicky then became Care Leader which entailed guiding new members of staff and organising shifts, liaising with multi-disciplinary teams, attending reviews, and supervising staff members.
Nicky enjoys her role and says it can vary from assisting the Home Manager to budgeting, recruitment, occupancy and rotas. The role also includes giving care, assisting with feeding, dependency paperwork and updating care plans.
Nicky says that Buckland Court feels like an extension of her family and that includes both staff and residents.


Gemma

Gemma Walker

Job Title: Care Leader

Joined: 2010

Gemma has been working for the Trust for nearly 10 years and is also the Dementia Lead for Buckland Court. Gemma feels like a part of the family working at Buckland Court and knows that it’s a place of work where she belongs. Gemma is passionate about caring for the residents and is always smiling and ready to face any challenges that may arise. Gemma has helped support many fabulous outings with the residents, but her favourite has to be the Trust's Christmas parties as Gemma loves Christmas. In Gemma’s spare time she likes to spend time with her family, 16 guinea pigs and 2 rabbits.


Leanne

Leanne Crompton

Job Title: Head Chef

Joined: 2014

Leanne Crompton is the Head Chef at Buckland Court, and has worked for the Trust for 6 years.
She loves her job, as seeing the residents enjoying their food and socialising at mealtimes is really satisfying. They strive hard for inclusion at Buckland Court and this includes their meals. Leanne and her team work hard to make sure that the meals they make suit everyone's tastes and dietary requirements.
Outside of work, Leanne's husband and two children keep her busy, but she does find time to play in the local Netball team, and this helps her unwind and stay fit!