Buckland Court

South Mill Road, Amesbury, Salisbury SP4 7HR
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9.4 82 Reviews
  • Buckland Court, Salisbury
Buckland Court is registered for fifty residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Buckland Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sandra Pocock (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Buckland Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,135 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,295
    • RESPITE Self-Funded Residential Care £1,245 – £1,355
    • RESPITE Self-Funded Residential Dementia Care £1,360 – £1,425

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Buckland Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Buckland Court Reviews (82)

Total of 82, showing 81-82
9.4

Buckland Court has a Review Score of 9.4 (9.420) out of 10, based on 10 reviews in the last 2 years. Over all time Buckland Court has 82 reviews.

Overall Experience

  • 48
  • 29
  • 5
  • 0
  • 0

Date Published

82
6
7
10
72

Review from Tina R (Regular Volunteer) published on 14 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent a day volunteering in this residential home. It was a lovely place to be involved with. The residents seemed happy and content and there was an air of care and friendliness at all times. The staff were hard working and very attentive to the ever changing needs of the residents. No one was
left out or sat unnoticed. Senior staff were quickly on hand to deal with even the slightly concern about any of the residents. Lovely, clean and there seemed like a never ending stream of food and refreshments being offered all day, to all. I particularly liked the interaction of the staff with the residents in the days social activities.

I came away feeling like this was an honest, caring and friendly residential home with very hardworking and contented staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Value for Money

Review from Fiona D (Friend of Resident) published on 12 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home manager and her staff were amazing, the level of care and friendliness was very good. Nothing was too much trouble. I called all times day and night and I was always greeted at the door with a smile and kind word. The staff were compassionate and considerate at all times. All the residents
seemed well cared for and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 9.4 (9.420)

Overview of Review Score

The Review Score of 9.4 (9.420) out of 10 for Buckland Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.420 for Buckland Court is calculated as follows: ( (56 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 119 Ratings = 4.42

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Buckland Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Sandra

Sandra Pocock

Job Title: Home Manager

Joined: 2012

Sandra has been the manager at Buckland Court since November 2020 having joined OSJCT at Bartlett House in 2012. Prior to joining the Trust, Sandra worked in the care industry for Hampshire County Council for 16 years.


She started her career as a care assistant where she completed her NVQ level 2 in Health and Social Care. Sandra continued her personal development completing the NVQ level 4 in Health & Social Care and NVQ4 in Leadership & Management.


Sandra prides herself in offering a warm and homely environment to care for the residents at Buckland Court. Each member of staff receives training, so they have the skills to offer an excellent standard of care to all residents.


When she’s not working, Sandra spends time gardening or walking her cocker spaniel. She enjoys relaxing with her family and riding pillion on her husband’s motorbike.


Nicky

Nicky Riggs

Job Title: Care Leader

Joined: 2009

Nicky Riggs is Care Leader at Buckland Court. She joined OSJCT in 2009 and has worked her way up to Head of Care.
Starting off as Carer, Nicky felt a sense of belonging and felt like she was making a real difference in the residents' lives.
After a couple of years, Nicky was given the opportunity to become Shift Leader which she really enjoyed. A few years after that Nicky then became Care Leader which entailed guiding new members of staff and organising shifts, liaising with multi-disciplinary teams, attending reviews, and supervising staff members.
Nicky enjoys her role and says it can vary from assisting the Home Manager to budgeting, recruitment, occupancy and rotas. The role also includes giving care, assisting with feeding, dependency paperwork and updating care plans.
Nicky says that Buckland Court feels like an extension of her family and that includes both staff and residents.


Gemma

Gemma Walker

Job Title: Care Leader

Joined: 2010

Gemma has been working for the Trust for nearly 10 years and is also the Dementia Lead for Buckland Court. Gemma feels like a part of the family working at Buckland Court and knows that it’s a place of work where she belongs. Gemma is passionate about caring for the residents and is always smiling and ready to face any challenges that may arise. Gemma has helped support many fabulous outings with the residents, but her favourite has to be the Trust's Christmas parties as Gemma loves Christmas. In Gemma’s spare time she likes to spend time with her family, 16 guinea pigs and 2 rabbits.


Leanne

Leanne Crompton

Job Title: Head Chef

Joined: 2014

Leanne Crompton is the Head Chef at Buckland Court, and has worked for the Trust for 6 years.
She loves her job, as seeing the residents enjoying their food and socialising at mealtimes is really satisfying. They strive hard for inclusion at Buckland Court and this includes their meals. Leanne and her team work hard to make sure that the meals they make suit everyone's tastes and dietary requirements.
Outside of work, Leanne's husband and two children keep her busy, but she does find time to play in the local Netball team, and this helps her unwind and stay fit!