The Cedars

High Street, Purton, Swindon SN5 4AF
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9.7 64 Reviews
  • The Cedars, Swindon
The Cedars is a care home in Purton that has been servicing the local and wider Wiltshire community for over 30 years. It offers compassionate, individualised residential care for up to forty-nine residents.

The home is set in its own attractive and accessible grounds which includes a patio, summerhouse and enclosed garden to the rear. The Home is situated in a quiet residential area, a short walk from local shops, Library, GP Surgery and the Community Hall.

The Orders of St John Care Trust (OSJCT) operates 71 Care Homes and 14 Extra-Care Housing Schemes across Lincolnshire, Oxfordshire, Gloucestershire, Wiltshire, West Sussex and Suffolk. OSJCT offers service includes residential, dementia, intermediate, respite, day care and specialised nursing.

The Orders of St John Care Trust values are at the heart of all they do. They provide person-centred care for older people in their care homes. Their five values are their behaviours and these are shared when they recruit new employees.

Their values are:

•        Dedicated to Caring
•        Empowering Individuals
•        Respecting Each Other
•        Promoting Communities
•        Securing futures

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Care Provided by The Cedars

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Sherrie Lewis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Cedars

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,195 – £1,275
    • Self-Funded Residential Dementia Care £1,330 – £1,385
    • RESPITE Self-Funded Residential Care £1,325 – £1,435
    • RESPITE Self-Funded Residential Dementia Care £1,465 – £1,525

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact The Cedars to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Cedars Reviews (64)

Total of 64, showing 1-20
9.7

The Cedars has a Review Score of 9.7 (9.695) out of 10, based on 16 reviews in the last 2 years. Over all time The Cedars has 64 reviews.

Overall Experience

  • 37
  • 22
  • 4
  • 0
  • 1

Date Published

64
5
6
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48

Review from Stuart B (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very frail 96-year-old mum became a resident of The Cedars on January 8th, 2025.
Initially, she was a little worried about what to expect, but within a very short period of time, she had been settled into her lovely, cosy, warm room and made to feel very welcome.
Three weeks on and she's thriving
- the entire team could not be any kinder or more attentive. Nothing is too much trouble; the food is good and plentiful, cups of tea, coffee, snacks, and biscuits morning, afternoon, and evening. The facilities are excellent - she particularly loves the huge bathtub into which she can be raised and lowered.
All in all an outstanding facility, very well run and managed by truly wonderful, caring professionals.

Reply from Rowen Campbell, on behalf of the team at The Cedars

Thank you for sharing your feedback on The Cedars, and for taking the time to write us a review. We're delighted to see how well your mum has settled in with us, and it's a pleasure to have her with us. Please don't hesitate to ask if there is ever anything more we can do to support her.


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Review from David H (Son of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been at The Cedars, everyone has been marvellous and helpful, welcoming, chatty, interested and warm. Mum has improved memory (not much).

Reply from Rowen Campbell, on behalf of the team at The Cedars

Thanks for your feedback - we really appreciate it. It's great to have your Mum with us at The Cedars, and we're pleased you've seen an improvement with her memory. If there is anything else we can do to support you, please don't hesitate to ask.


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Review from C D (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always attentive. Food sometimes seems a bit 'samey'.

Reply from Rowen Campbell, on behalf of the team at The Cedars

Thank you for your feedback on The Cedars - we appreciate you taking the time to write us a review. We are grateful for your comment on the attentiveness of our team, and note your feedback on the menus, which we will pass on.


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Review from David P (Husband of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife has moved into The Cedars, her attitude to life has changed for the better, being more calm and at peace, she is looked after by the staff 24/7, they treat her as one of their own allowing her freedom within the home to do her thing and being a round other people has helped enormously.
My
wife worked as a senior nurse in the NHS for over 40 years, the staff have found that she has now returned to that time, being part of the staff helping other patient and discussing the day with them. She is treated well and with respect.
All the staff I have witnessed, have shown that nothing is too much trouble in their helping my wife and me through this transition of my wife going permanently into the home. She appears very happy, rested and enjoying living in The Cedars due to the staff's efforts.
It's lovely that so many activities and entertainment are provided for the residents to be involved in.

Reply from Rowen Campbell, on behalf of the team at The Cedars

What lovely feedback, thank you, and what a wonderful example your wife is of how to moving to a care home can be the start of a new chapter. We're delighted that she is settled and happy with us here at The Cedars, and it's an honour to care for her. Please don't hesitate to ask if there is anything more we can do to support her, or you.


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Review from G F (Son of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been a resident at The Cedars since November 2022. The care and love shown to him during this time is exceptional. This is our first experience of elderly care and the package delivered by the team is excellent given the financial parameters they have to work within. The financial impact
of delivering such care is obviously very high, however a refresh/refurb to public areas and rooms alike should be made a priority for staff and residents. To finish, the love and care provided by The Cedars is superb.

Reply from Rowen Campbell, on behalf of the team at The Cedars

Thank you very much for your kind words, and for your constructive feedback. If there is anything more we can do to support your dad, please just let us know.


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Review from Jo B (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been cared for with dignity and kindness. Staff members are always friendly, and The Cedars feels like one big family. It's lovely that so many activities and entertainment are provided for the residents. I am so glad Daad is being looked after so well. It has taken a lot of worry out of a very
difficult time for us as a family. Thank you.

Reply from Rowen Campbell, on behalf of the team at The Cedars

Many thanks for taking the time to write us a review and to give us some feedback on our dad's time with us. It is a pleasure to have him here at The Cedars, and we are glad to be able to support you as a family as well. If there is anything more we can do to help, please just let us know.


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Review from A K (Daughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum moved into The Cedars, she has been looked after 24/7. All the staff are lovely, nothing is too much trouble, would recommend 100%. Mum is very happy living at The Cedars.

Reply from Rowen Campbell, on behalf of the team at The Cedars

We're so glad to hear that your mum is happy with us at The Cedars! It's great to have her with us. Thank you for taking the time to write us a review. If there is anything else we can do for your or your mum, please just let us know.


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Review from Sue T (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had to move in here after a hospital stay and I could no longer look after him. There were teething problems but everyone was so helpful and transparent that these were soon sorted out. It was a tough decision I had to make but I have never regretted my choice of home for my dad. He has always
been a fussy eater but staff went above and beyond to sort food he would eat and enjoy.
He passed away in August at the home and as a family, we were supported throughout and this still continues.


I cannot praise their compassion and professionalism enough.


Reply from Rowen Campbell, on behalf of the team at The Cedars

Thank you for sharing your family's experience of The Cedars. We are so sorry for your loss and it was an honour to care for your father as part of our community at The Cedars. If there is anything more we can do to support your family, please don't hesitate to ask.


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Review from Richard F (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother (102 years old) has been at The Cedars since February 2023. I can say that my mother has improved greatly since becoming a resident at The Cedars. She has become more mentally aware, and happy in her surroundings, this is due to the outstanding staff that sees to her daily needs. When I visit
her there are no raised voices (unless it's a singing activity taking place). The whole environment is a happy place. She has no regrets and they look after her very well, birthday party and tris our etc. Thanks to the team.

Reply from Rowen Campbell, on behalf of the team at The Cedars

It's wonderful to see your mother thriving with us. Thank you for taking the time to write us a review, and for your kind words about The Cedars and our team. If there is anything else we can do for your mother, or for you, please just let us know.


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Review from J S (Husband of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care and service. Excellent staff, always very helpful, kind and happy.

Reply from Rowen Campbell, on behalf of the team at The Cedars

Thank you for your feedback, we really do appreciate it. If there is anything else we can do for your family, please don't hesitate to ask.


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Review from Denise P (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing to move Mum into a care home last year was the hardest decision I’ve had to make, she’s been with The Cedars Care Home almost a year and although she didn’t settle straight away, staff were excellent in helping her feel comfortable and safe, they were understanding of my feelings too, if I
had a query carers would reassure and update me how Mum was getting on.
All the carers are friendly and approachable and always available if you need help, admin staff are great, emails are always responded to and queries answered, laundry staff work hard to keep Mum's clothes clean and kitchen staff are friendly and Mum enjoys her choice of food. Whenever I’m there, no matter what time of day, residents are always being looked after with refreshments and biscuits.
The activities are well-organised and Mum is encouraged to join in but never pressured.
All in all, The Cedars is a friendly, secure and caring place to be, I’m happy to say Mum has now settled and happy in her new home which is a big relief.

Reply from Helen Dearing, On behalf of at The Cedars

Thank you for your comments, we are overjoyed to hear that your mum is now settled and happy at The Cedars. We love having her here! I will pass on your feedback to the whole team, they'll be greatly appreciative. If there's any more we can do for her, or you, please let us know.


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Review from Andrew L (Son-in-law of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Cedars Care Home have a very kind, caring and delightful team who could not be more caring or more friendly to my mother-in-law who is in the home for respite, which may lead to a permanent stay. They live the motto of St John - in the service of humanity.
Many thanks.

Reply from Rowen Campbell, on behalf of the team at The Cedars

We appreciate you taking the time to write us a review, thank you. I will share your feedback with the team as I know it means a lot to them.


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Review from Jane W (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at The Cedars from August 2021 until her death in December 2022, at the home. As a family, we found her care and understanding of her needs were excellent. From her blue-painted nails to her demanding behaviour, she was treated with kindness, respect and fun. Many thanks to
all staff involved in her care.

Reply from Rowen Campbell, on behalf of the team at The Cedars

Thank you for taking the time to write us a review, and for your kind words. I'm glad your mother enjoyed her time with us - it was an honour to care for her.


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Review from Mary D (Wife of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad to be able to give my honest opinion on this care home, my husband is there. The first time I viewed this care home for my husband, where he would be happiest and made at home, this care home came across as the best home for warmth and a friendly atmosphere. Very caring staff, excellent
food and entertainment organised well. The new manager has come across as helpful and easy to talk to. During the time my husband has been in care I have only missed two days out of six months, I have time to notice the kindness of staff. A very demanding job, as every resident has different needs. My husband tells me he is very happy there, which means a lot to me.

Reply from Rowen Campbell, On behalf of the team at The Cedars

Thank you for taking the time to write us a review and share your experiences of The Cedars. I'm glad your husband is so happy with us and if there is anything else we can do to support him, or you, please just let us know.


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Review from Sally P (Daughter of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Cedars have welcomed my mum, who is 99 years old. Moving your parent into a care home is very stressful, however, all staff have been so caring and have been so supportive in making my mum feel settled. We are very impressed with the activities and community feel that The Cedars offers. All staff
are keen to help with any questions and show kindness and compassion, treating all residents with respect and dignity.

Reply from Rowen Campbell, on behalf of the team at The Cedars

I'm so glad your mum is settled with us at The Cedars - thank you for sharing your feedback. I'm sure your experiences will be reassuring to other families in a similar situation and I hope you feel welcome in our community. If there is anything the team can do for you or your mum, please don't hesitate to ask.


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Review from Ken D (Husband of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are good but need more help from head office. Management and The Orders of St John Care Trust need to stop wasting money. Senior management head office should have more dealings with families and friends of residents like meetings etc. and take note of what they say. More money should be spent
on activities etc. The staff are good at caring etc if only the head office management were as good at theirs.

Reply from Rowen Campbell, on behalf of the team at The Cedars

Thank you for taking the time to write us a review and for your feedback. We value all feedback and I will pick up your comments with the home manager and area manager to see where we can make adjustments.


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Review from S F (Wife of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind, very helpful, always ready to answer my questions.
Just one thing I would like my husband to have an ensuite room, not any available at the moment. Promised we will get one when available. My husband is bowel incontinent so this would help everyone.

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Review from Justin F (Son of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and attentive. Communication is excellent. Thanks.

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Review from Ruby B (Sister of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my sister here for several years (up to five). I have been impressed by the care of the staff. They are always welcoming and friendly. My sister is very happy and has plenty of freedom in a safe environment. I like the fact that there is provision for privacy, if required. The routine
is not rigid and there is scope for individual choice of food etc. The cleanliness is absolutely first class. There cannot be a better place than the Cedars. Thank you.

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Review from B H (Wife of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and helpful. Admin could be improved. Food is very agreeable, laundry service is excellent. A clean and happy home. Very grateful that my husband, after 3-4 years of going in and out of hospitals and homes, has settled here very well. For that, I am very grateful.

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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for The Cedars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for The Cedars is calculated as follows: ( (143 Excellents x 5) + (32 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Cedars is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Lynn

Lynn Taylor

Job Title: Chef

Joined: 2018

Lynn has been the Chef at The Cedars for just over a year now, and she has been in the industry for over 35 years. In this time, Lynn has worked in many sectors of catering, from officers mess to hotels.


Frequently Asked Questions about The Cedars

What types of Care is The Cedars registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Cedars provide?

Own GP if required is an additional type of care provided.

How many Rooms does The Cedars have?

There are 49 Single Rooms.

What are the Facilities & Services at The Cedars?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is The Cedars to the centre of Swindon?

4.1 mile(s) as the crow flies, distance by road may be significantly further.