The Cedars

High Street, Purton, Swindon SN5 4AF
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9.7 64 Reviews
  • The Cedars, Swindon
The Cedars is a care home in Purton that has been servicing the local and wider Wiltshire community for over 30 years. It offers compassionate, individualised residential care for up to forty-nine residents.

The home is set in its own attractive and accessible grounds which includes a patio, summerhouse and enclosed garden to the rear. The Home is situated in a quiet residential area, a short walk from local shops, Library, GP Surgery and the Community Hall.

The Orders of St John Care Trust (OSJCT) operates 71 Care Homes and 14 Extra-Care Housing Schemes across Lincolnshire, Oxfordshire, Gloucestershire, Wiltshire, West Sussex and Suffolk. OSJCT offers service includes residential, dementia, intermediate, respite, day care and specialised nursing.

The Orders of St John Care Trust values are at the heart of all they do. They provide person-centred care for older people in their care homes. Their five values are their behaviours and these are shared when they recruit new employees.

Their values are:

•        Dedicated to Caring
•        Empowering Individuals
•        Respecting Each Other
•        Promoting Communities
•        Securing futures

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Care Provided by The Cedars

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Sherrie Lewis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Cedars

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,195 – £1,275
    • Self-Funded Residential Dementia Care £1,330 – £1,385
    • RESPITE Self-Funded Residential Care £1,325 – £1,435
    • RESPITE Self-Funded Residential Dementia Care £1,465 – £1,525

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact The Cedars to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Cedars Reviews (64)

Total of 64, showing 41-60
9.7

The Cedars has a Review Score of 9.7 (9.695) out of 10, based on 16 reviews in the last 2 years. Over all time The Cedars has 64 reviews.

Overall Experience

  • 37
  • 22
  • 4
  • 0
  • 1

Date Published

64
5
6
16
48

Review from David W (Husband of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very kind and attentive. Feedback sometimes slow and do not seem to let you know if things that disappear from rooms are returned.

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Review from Di (Great-Niece of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I had a simple query about the fees and the people who are supposedly in accounts could/would not even listen to my question. They kept saying irrelevant information which wasn’t in any way helpful to the question and have been very rude. I still am no wiser as to why there is a discrepancy, and have
just been told to pay up and shut up! I have never been treated like this in my entire life, my great aunt has complete comprehension and yet she is spoken to like she is an idiot. I can understand how she feels, as this is how they have also spoken to me.

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Review from K H (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After several months after admission, my mother is very happy and settled.
The staff are very well motivated and nothing is too much trouble.
Even the hunts for aids, glasses and teeth which they carry out with a smile!
My mother has dementia but still enjoys the banter and jokes.
The staff handovers
at shift change are very comprehensive.
Mother has problems choking sometimes.
Specialist speech, language therapists are asked to review her regularly.
Special soft diet has been arranged.
Mum is always appropriately dressed.

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Review from Geoff J (Son of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care provided by a home depends largely on the quality of its staff and The Cedars is extremely fortunate.
A warm, friendly and helpful atmosphere is very apparent on arrival and I felt sure that The Cedars would give my mother the care I was hoping for. Real relationships are formed
between staff and residents.
Three members of staff attended my mother's funeral. I think that says a lot.

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Review from Debbie G (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident at The Cedars for 8 months. In the time that he was there, I was very happy with the care he received. We moved him from The Cedars in March as he had very challenging behaviour due to vascular dementia and needed specialised nursing care. As The Cedars is a residential home
his needs could not be met.

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Review from Caroline F (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's and has been living at The Cedars for a year now. When I visit she is always happy and contented. The staff are very caring and take the time to listen to suggestions that would make her time more enjoyable for example, types of activities that she enjoys like listening to
music. The food is very good and the cleanliness is excellent. The home is well managed and secure and my mum is treated with dignity, giving me peace of mind.

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Review from Roger S (Resident) assisted by family/friend published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident at The Cedars for nine months and find the staff very caring and helpful. My room is satisfactory, however, unlike newer homes, it lacks an ensuite. The room itself is large and comfortable. The food is generally good and activities are frequently available.

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Review from Jean P (Regular Volunteer) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A happy home, always a pleasure to visit. Staff and residents make me welcome. All staff seem truly caring and will do whatever necessary to ensure the comfort and safety of everyone in the home.

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Review from S P (Regular Volunteer) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a volunteer for a few months now and I enjoy helping out, doing craft lessons, joining in lots of activities with the residents. All staff members are polite and helpful when I need advice or anything. I am getting some experience to hopefully become a carer myself one day.

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Review from Jennifer T (Daughter-in-law of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Father-in-law has settled in well. The staff are friendly and helpful. If there is a concern they are dealt with swiftly and sympathetically. The home is a bright, clean and cheerful place to be. Always feel very welcome and part of the home's community.

Reply from Elaine Brewster, PR & Comms Manager at The Cedars

We are pleased to confirm that we now have two new Activity Coordinators at the home, with a full programme of events every day. We're advertising these events with posters on notice boards on every corridor.


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Review from Colin C (Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here six months and find it a very pleasant place to live, lovely surroundings.
When you have a problem the staff are very happy to help.
Nothing is too much for them.

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Review from M B (Resident) assisted by family/friend published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy knitting and activities.
I like sitting out in the garden. The staff are very kind and helpful.

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Review from V T (Friend of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very helpful and friendly.
My friend has settled in well and is very happy. I have seen a big improvement in her health and well-being.
The staff work hard to give a very homely and pleasant environment.

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Review from Debbie B (Daughter of Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Cedars appears to be run very well. The staff are all very nice and always seem to have time to listen to any comments we may have. My mum has a lovely room and gets looked after very well. The Cedars is close to dads house, so it means he can visit most days. The family are all very happy with
the Cedars and hope everything stays the same while mum is there.

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Review from Barbara & Shirley B (Daughter of Resident) published on 11 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother entered the Cedars at the end of January 2016. Sadly mum passed away in April 2016 our first impressions of the Cedars was great. The staff were very warm and welcoming an mum felt at home, also the Carers and Staff were professional, caring, respectful of mums needs and treated her with
dignity.
And I don't want to leave out the kitchen Staff they were wonderful what ever mum wanted for breakfast, lunch, dinner they went out of there way to provide that.
The Cedars and all the Staff and Carers really were awesome, clean rooms, clean bedding. If you are considering or looking into residential care for a loved one I implore you to look into the Cedars at Purton.

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Review from Mark H (Grandson of Resident) published on 8 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit to the home in October me and my Auntie felt very welcomed all the staff so much so I would be very happy to come here myself if needed. The staff go beyond the call of duty and the home has a lovely atmosphere. Very clean and tidy at all times day and night. Please keep up the
first class service. Thank you.

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Review from Teresa G (Daughter of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a resident in the Cedars Care Home, she has been diagnosed with dementia and recently was convinced her room was on the ground floor, but she has lived on the 1st floor for four years. She was so upset about going upstairs again the head of care said they could put mum in a room on the
ground floor if it made her happy, so with the help from head of care, two housekeepers and the maintenance man and myself we moved mum downstairs that very day, mum was so happy she no can sit by her window and look out and see people coming and going. I cant thank the staff enough.

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Review from Jennie M (Daughter of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly only had a few months at The Cedars before her death. The care, friendliness and dignity of all at The Cedars was exceptional. I can only say good and positive things about The Cedars and thank all.

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Review from S M (Son of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving mother in during mid November, I am amazed at the change in her outlook. She had become very isolated and reclusive. Thanks to the dedication and friendly attitude of the staff she is much happier and content and mixes with others and both talks to them and sings with them.
Prior to moving
in she hasn't been out of her flat for 2 and a half years, now in less than 6 weeks she has attended a local coffee morning and been on a day trip to the garden centre. She even sleeps in a bed now which she hasn't done for 6 years.
'Amazing' thanks to the management and staff for a very caring and professional attitude to care. Top marks, thank you.

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Review from Christopher B (Son-in-law of Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally very good permanent staff but not enough of them. Too much reliance on agency staff - not good. The home needs thoroughly updating, especially the chairs in public rooms. On speaking to staff the morale is very low and staff constantly leave - very bad for residents, you cannot get used to
new members. Too many agency staff. The home manager is gradually improving the home (she has only been there a year). There has been no permanent home manager for two years.

Reply from Marietta Cranfield, Home Manager at The Cedars

Thank you for taking the time to submit a review and I am pleased that you are noticing the improvements we are gradually implementing. As you rightly say, this does take time, but our recruitment drive is bearing fruit and we expect our use of agency staff to reduce as a result. As I have mentioned previously, we are reviewing the replacement of older furniture and a refurbishment programme, so I hope you will see the benefits of this in due course. Please do not hesitate to come and talk to me about any other aspects - we very much welcome ideas and comments which will help us enhance the lives of our residents.


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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for The Cedars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for The Cedars is calculated as follows: ( (143 Excellents x 5) + (32 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Cedars is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Lynn

Lynn Taylor

Job Title: Chef

Joined: 2018

Lynn has been the Chef at The Cedars for just over a year now, and she has been in the industry for over 35 years. In this time, Lynn has worked in many sectors of catering, from officers mess to hotels.