Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The Cedars has a Review Score of 9.7 (9.695) out of 10, based on 16 reviews in the last 2 years. Over all time The Cedars has 64 reviews.
Review from Fiona T (Daughter of Resident) published on 8 September 2015
Submitted via Postal Card •
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Reply from Marietta Cranfield, Home Manager at The Cedars
Thank you very much for your review, which recognises the improvements we are making at The Cedars. We welcome comments and observations from all visitors to the home as it helps us to ensure we are doing the right things to provide the best service, and most comfortable living environment for our residents. Please do not hesitate to let me know if there is anything else you feel we can do in this regard.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Judith W (Daughter of Resident) published on 14 August 2015
Submitted via Postal Card •
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Reply from Marietta Cranfield, Home Manager at The Cedars
Thank you for your review, which is appreciated. I am glad to have had the opportunity to discuss with you our plans for improving the home, which will include options to replace older furniture. With regard to your specific point about the chairs, please be reassured that they are regularly cleaned. We also discussed your comment around staffing and I hope my explanation with regard to our recruitment plans has gone some way to allaying your concerns.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Christopher B (Friend of Resident) published on 6 August 2015
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hilda B (Sister of Resident) published on 5 August 2015
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.695) out of 10 for The Cedars is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.695 for The Cedars is calculated as follows: ( (143 Excellents x 5) + (32 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.695
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Cedars is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 May 2019
Caring
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Safe
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
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Job Title: Chef
Joined: 2018
Lynn has been the Chef at The Cedars for just over a year now, and she has been in the industry for over 35 years. In this time, Lynn has worked in many sectors of catering, from officers mess to hotels.