Coombe End Court

London Road, Marlborough SN8 2AP
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9.7 76 Reviews
  • Coombe End Court, Marlborough
Coombe End Court is located on the outskirts of Marlborough, a historic market town with plenty of shops, offering residential, dementia and respite care services.

The home underwent a major refurbishment in 2016 and now boasts a separate dementia care household, incorporating elements of best practice dementia design to support its residents living with dementia.

As part of the refurbishment, a new café, cinema and shop were added to bring the heart of the home to life, with lounges and the hair salon also being updated for resident comfort and relaxation.

Spacious bedrooms with en-suite facilities look out onto landscaped gardens, and the team of staff are on hand at all times to ensure every resident continues to be as independent as they can be.

There is a varied programme of events, activities and outings where residents can continue to pursue their hobbies and interests and also try some new things out. Daily social activities include:

•       Gardening
•       Singing and musical entertainment
•       Visits from local farms, birds of prey and Alpaca's
•       Arts and crafts
•       Cream teas
•       Trips to the local Wildlife centre
•       Birthday parties
•       Board game competitions and quizzes
•       Keep fit and light exercises

*Community and Family Events*
Telephone 01672 512075 to book, or you are welcome to turn up

Thursday Coffee mornings: 10pm - 11:30pm
Christmas Fair, Saturday 8th December 2.00-5.00pm

Show Coombe End Court on the Map

Care Provided by Coombe End Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kelly-Marie Edwards (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Coombe End Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,430 – £1,550
    • Self-Funded Residential Dementia Care £1,570 – £1,665
    • RESPITE Self-Funded Residential Care £1,570 – £1,715
    • RESPITE Self-Funded Residential Dementia Care £1,735 – £1,815

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Coombe End Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome any time.


  • Parking

  • There is plenty of parking available at both the front and the rear of the home.


Coombe End Court Reviews (76)

Total of 76, showing 1-20
9.7

Coombe End Court has a Review Score of 9.7 (9.650) out of 10, based on 15 reviews in the last 2 years. Over all time Coombe End Court has 76 reviews.

Overall Experience

  • 43
  • 31
  • 1
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Date Published

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Review from Emma W (Granddaughter of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Watching how much happier my granny is makes everything better. It's such a lovely home for her and we are grateful to you for caring so wonderfully for her. All staff are amazing. I don't worry anymore about my granny. So thank you x

Reply from Rowen Campbell, on behalf of the team at Coombe End Court

What a lovely thing to read! Thank you for taking the time to write us a review. Your words mean a lot, and knowing you're not worrying about your granny now is very good to know. Please let us know if there is ever anything more we can do to support her.


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Review from Heather F (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being at Coombe End Court (10/22) my mum has thrived in every way, physically and emotionally. She is always beautifully dressed, clean and happy. The care staff are amazing, addressing her every need with kindness and compassion. The range of activities provided by the staff are mentally stimulating,
catering for all needs (mum particularly enjoys the animals and music) The food is of a high standard and wholesome and mum has gained in weight since being here.

Reply from Rowen Campbell, on behalf of the team at Coombe End Court

Thank you for taking the time to write us a review - we really appreciate your feedback. It's a pleasure to care for your mum and we're delighted to see her thriving at Coombe End Court. If there is ever anything more we can do to support her, or your family, please don't hesitate to ask.


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Review from L H (Granddaughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home everyone is so friednly and kind, always loads of activities for people to do.
The home is very welcoming, love the shop and hairdressers. The staff are amazing and do a fantastic job at caring for the residents.

Reply from Rowen Campbell, on behalf of the team at Coombe End Court

We really appreciate your feedback, and you're taking the time to share it with us in this review, thank you. We are especially proud of the warm welcome at Coombe End Court, extended to all our residents and visitors.


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Review from Steve W (Son of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Concerning activities - staff are very good in encouraging my mother but depending on how tired she is, she will join the activities. More often than not however, she declines. As vistors, we are always made welcome. We are very happy at how well Pam is looked after.

Reply from Rowen Campbell, on behalf of the team at Coombe End Court

Thank you for your feedback and for taking the time to write us a review, and we're glad to hear you feel welcome here. We're delighted to have your mother with us, and we're happy for her to join in or not, depending on how she's feeling - it will always be her choice. Please don't hesitate to ask if there is anything more we can do to support her, or your family.


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Review from Stephen B (Son of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Coombe End Court for the past year and a bit. The staff and management have been enormously helpful, caring and consistent. Mum took a while to settle in but seems happy now. We can't thank you enough for you help over the past year.

Reply from Rowen Campbell, on behalf of the team at Coombe End Court

We're delighted to see your mum settled and happy with us at Coombe End Court. We appreciate you taking the time to write us a review and for sharing your feedback. If we can do anything more to support your mum, please just let us know.


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Review from Laura B (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum has been a resident at Coombe End Court for over 14 years. She has seen a lot of faces come and go. It took mum a few years to get used to being in a care home environment, she now calls it her home, which is nice to hear. Mum likes to feel clean and tidy which is always the case. She enjoys
the activities and enjoys a game of Scrabble. She is always happy with the meals unless it is pork, which causes a frown. As mum has gotten older and less able, the staff she finds are so caring and considerate towards her needs. I would recommend Coombe End Court for a loved ones care.

Reply from Rowen Campbell, on behalf of the team at Coombe End Court

It's a joy to care for your mum and we feel honoured to have her here at Coombe End Court. Thank you for taking the time to write us a review and share your experiences and your recommendation - it's very much appreciated by us all. Please don't hesitate to ask if there is ever anything more we can do to help.


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Review from Deborah C (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home my mum has been there a year now.
It has taken a while for her to settle in. However the staff and care given has made the transition much easy and kinder.
Lovely personal touches and great overall treatment has been wonderful.

Reply from Rowen Campbell, on behalf of the team at Coombe End Court

It's a pleasure to care for your mum and it's great to see her settling in. Thank you for your kind words - they are much appreciated by us all, and if there is ever anything else we can do to support, please don't hesitate to ask.


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Review from N A (Daughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father came for respite, after a long hospitalisation period, around 6 months ago, and is now a permanent resident. We chose it for him due to its homeliness, spaciousness, cleanliness, nicely appointed and well maintained rooms, and how approachable everyone was. We love the care home cat too!
Dad
always says how caring and respectful the care staff are to him. He has had a few hospitalisations since, and the care team have mostly been good at communicating with us. He's always so relieved to be back home afterwards!
Our family have been similarly welcomed here, and we have made use of the fantastic cafe area, private dining room for family occasions, and joined him for occasional meals.
The activity team are fantastic, and the events timetable is full, varied and bring dad much joy. The animal visits are his highlights, along with any musical events. We have enjoyed the fairs and coffee mornings that bring families and residents together.
We appreciate all they do.

Reply from Rowen Campbell, on behalf of the team at Coombe End Court

What lovely feedback, thank you! We appreciate you taking the time to share your family's experience of Coombe End Court, and we're sure your comments will be a great help to others looking to choose a home for their loved one. It's an honour to care for your father, and we're delighted to hear that he is happy here. Please do let us know if there is anything else we can do to support you.


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Review from S B (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came into Coombe End Court in February after suffering a stroke in October 2022, as she was finding living on her own with stairs and looking after herself very difficult. After 6 months, she has improved considerably and I have total peace of mind. She does find having to live and eat with
other people. Quite stressful as she has always been very independent and living on her own most of her life.

Reply from Rowen Campbell, on behalf of the team at Coombe End Court

We're delighted with your mother's improvement since she's been here at Coombe End Court, and it's great to hear that we've been able to ease your worries, too. If there is anything more we can do to support your mother with life here, please don't hesitate to ask.


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Review from Humph J (Husband of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Coombe End Court (CEC) for 2 months now. She was diagnosed with dementia in 2021 but has been showing signs of it since 2016. I cared for her at home but having reached my limit at the end of 2023, decided it was now in her best interests to move into a care home. I did the research
and came across CEC's website. It seemed to be exactly what I was looking for so made an appointment to visit. As I stepped over the threshold, I was struck by the warm, welcoming ambiance.
CEC is a bright modern building with a myriad of clever homely touches. Every resident had their own room with an en-suite wet room-style shower. There are communal rooms if you want company, and several small lounges if you just want to sit quietly for a while or read a book. And the gardens are well laid out and very pleasant to stroll around.
The staff are knowledgable, caring and attentive. The meals suit individual; needs and wishes.
Visitors are encouraged and made very welcome.
I could not be more delighted knowing that my wife is so well looked after now.

Reply from Rowen Campbell, on behalf of the team at Coombe End Court

What kind words, thank you! We are so grateful for you taking the time to write us a review, and for the detail you have gone into with it. Choosing a care home can be such a difficult decision for families but I am sure your experience and feedback will help others in a similar situation. It is an honour to have your wife with us at Coombe End Court, and if there is anything more we can do to support her, or you, please don't hesitate to ask.


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Review from Kay N (Sister of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always friendly, clean.

Reply from Rowen Campbell, on behalf of the team at Coombe End Court

Thank you for taking the time to write us a review - we do appreciate your feedback.


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Review from Gillian F (Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff members are lovely and very helpful.
Always clean and tidy.

Reply from Rowen Campbell, on behalf of the team at Coombe End Court

Thank you for sharing your experience of Coombe End Court and for writing the review. If there is anything more we can do to support you, please just let us know.


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Review from Louise S (Daughter-in-law of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This wonderful home with its wonderful staff took my father-in-law in for the night in an emergency. They showed compassion and care second to none, supporting him in his time of need. He was so happy with his care, he would happily return.

Reply from Rowen Campbell, on behalf of the team at Coombe End Court

Thank you for your kind words and for taking the time to write us a review. We were glad to be able to help your father-in-law and he is welcome back at Coombe End Court any time. Please don't hesitate to ask if there is anything more we can do to support him, or you.


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Review from P H (Daughter of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Coombe End Court for 7 years! She is comfortable, well looked after and loved by the loyal staff. The staff treat both my mum and me with respect. I feel well informed and understood about my 'wants' for my mum. It is not an easy job on a dementia unit but the home understands
the needs of its residents! The activities team are also excellent and brings fun and smiles to the home.

Reply from Rowen Campbell, on behalf of the team at Coombe End Court

Thank you for taking the time to write us a review, and for your kind words. I'm glad your mother is settled with us - 7 years! I'm glad too that you have a good relationship with our team at Coombe End Court. If there is anything else we can do for you or your mother, please just ask.


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Review from P S (Friend of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Today is the third time I have been to see my friend and each time I have been very impressed. I have been to the day room, her room and the cafe with her and chatted with a few of the staff who have been pleasant and friendly, everywhere is clean and cheerful.

Reply from Rowen Campbell, on behalf of the team at Coombe End Court

Thank you for taking the time to write us a review. I'm glad to hear that your friend is happy with us at Coombe End Court. I'll make sure the team sees your feedback as I know they appreciate it.


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Review from Trevor G (Son of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly and welcoming home. Always clean and tidy and there are lots of smiles.

Reply from Freya Higgs, Marketing Administrator at Coombe End Court

Thanks for your feedback. I will pass this on to our team.


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Review from V D (Wife of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to my husband has always been very good, and the staff are always helpful and caring to myself and my family. My husband is very happy and enjoys the activities that the entertainment staff provide.

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Review from A F (Son of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always welcoming and supportive. Kind and patient with mum. Good at communicating when issues arise. Friendly and compassionate atmosphere in the home.

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Review from Margaret J (Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy since I arrived two months ago. Everybody is very caring and cooperative. Nothing is too much trouble day or night.

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Review from Thomas C (Husband of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care and support you provide for my wife. She seems to have been happy in this house.

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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Coombe End Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Coombe End Court is calculated as follows: ( (120 Excellents x 5) + (52 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 177 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coombe End Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Apr 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Kelly

Kelly Edwards

Job Title: Home Manager

Joined: 2014

Kelly had eight years of experience in Health and Social Care when she joined the Trust and Coombe End Court in early 2014, and she has achieved her Level 5 qualification in Health and Social Care. Kelly’s focus in her role as Home Manager is to ensure that all residents and staff are happy, and she believes the two go hand in hand.


Out of work, Kelly is the captain of her local netball team, and she also runs.


Vanessa

Vanessa Coles

Job Title: Care Leader

Joined: 2013

Vanessa has always worked in healthcare, with some years with the ambulance service before joining the Trust and Coombe End Court. She started as a carer and soon found she was learning more skills and was promoted.


Vanessa loves how supportive the team at Coombe End Court is, getting to know the residents and listening to all their fascinating life stories. Getting to know the residents’ families is also very important to Vanessa so that they feel able to come to her if ever they need anything.


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Mariza Das Dores Borges

Job Title: Bursar

Joined: 2024

Mariza has been at Coombe End Court since 2024.


Frequently Asked Questions about Coombe End Court

What types of Care is Coombe End Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Coombe End Court provide?

Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Coombe End Court have?

There are 60 Single Rooms.

What are the Facilities & Services at Coombe End Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coombe End Court to the centre of Marlborough?

0.6 mile(s) as the crow flies, distance by road may be significantly further.