Coombe End Court

London Road, Marlborough SN8 2AP
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9.7 76 Reviews
  • Coombe End Court, Marlborough
Coombe End Court is located on the outskirts of Marlborough, a historic market town with plenty of shops, offering residential, dementia and respite care services.

The home underwent a major refurbishment in 2016 and now boasts a separate dementia care household, incorporating elements of best practice dementia design to support its residents living with dementia.

As part of the refurbishment, a new café, cinema and shop were added to bring the heart of the home to life, with lounges and the hair salon also being updated for resident comfort and relaxation.

Spacious bedrooms with en-suite facilities look out onto landscaped gardens, and the team of staff are on hand at all times to ensure every resident continues to be as independent as they can be.

There is a varied programme of events, activities and outings where residents can continue to pursue their hobbies and interests and also try some new things out. Daily social activities include:

•       Gardening
•       Singing and musical entertainment
•       Visits from local farms, birds of prey and Alpaca's
•       Arts and crafts
•       Cream teas
•       Trips to the local Wildlife centre
•       Birthday parties
•       Board game competitions and quizzes
•       Keep fit and light exercises

*Community and Family Events*
Telephone 01672 512075 to book, or you are welcome to turn up

Thursday Coffee mornings: 10pm - 11:30pm
Christmas Fair, Saturday 8th December 2.00-5.00pm

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Care Provided by Coombe End Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kelly-Marie Edwards (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Coombe End Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,430 – £1,550
    • Self-Funded Residential Dementia Care £1,570 – £1,665
    • RESPITE Self-Funded Residential Care £1,570 – £1,715
    • RESPITE Self-Funded Residential Dementia Care £1,735 – £1,815

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Coombe End Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome any time.


  • Parking

  • There is plenty of parking available at both the front and the rear of the home.


Coombe End Court Reviews (76)

Total of 76, showing 21-40
9.7

Coombe End Court has a Review Score of 9.7 (9.650) out of 10, based on 15 reviews in the last 2 years. Over all time Coombe End Court has 76 reviews.

Overall Experience

  • 43
  • 31
  • 1
  • 1
  • 0

Date Published

76
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61

Review from Margaret D (Sister of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister seems to be well looked after. She enjoys the activities, she tells me she enjoys the food and quite happy!

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Review from Jayne M (Daughter of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are really friendly and helpful. They all treat my Mum with great respect and affection. We are all very happy with the arrangement - which we wouldn't be if Mum was unhappy.

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Review from Elizabeth J (Resident) assisted by family/friend published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm feeling ok living here, I just worry that I don't remember things and I have to keep asking questions.
I miss having a cat of my own but love the housecat.
I like being with other people, not on my own.

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Review from Christine R (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved to Coombe End Court Care Home and living in Australia has meant I've been unable to see Mum for three and a half years or see her new home due to Covid. I state emphatically that I will be returning to Australia feeling very comforted and reassured by the level of care,
support and kindness Mum is receiving. She is in the right place.
Thank you for making me feel most welcome when visiting.

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Review from Teresa D (Daughter of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely well cared for by friendly and caring staff. I feel the staff go beyond their duties to help and to make Mum's life here as most enjoyable as it can be. Nothing is ever too much trouble and, as a relative, I'm always welcomed and kept up to date with Mum's needs. A happy, caring
place - the next best thing to home.

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Review from Lyn P (Wife of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Actually, my husband has been here for seven years but I'm writing this in August 2022. Very pleased with everything generally and staff are good with my husband who needs a lot of care. Front of house are always super when I arrive. He doesn't do any activities so cannot comment.

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Review from Alison G (Daughter of Resident) assisted by family/friend published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just turned 100 years old and has lived at Coombe End Court Care Home for five years. The staff are very caring and look after her well - she is very happy. The staff are very accommodating and make me feel very welcome whenever I visit - my mother has recently enjoyed an activity where
an ex-racehorse visited the residents and I was able to enjoy the experience with her which we both loved.

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Review from C G (Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice place to live, good food, lots of choice, I have made lots of friends.
Staff are very friendly.

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Review from Alan B (Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. Lots of fun, made good friends. I enjoy the activities.

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Review from N C (Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is very friendly, respectful, and helpful. The management's primary concern is always for the safety of the residents. The management has been extremely helpful in my dealings and communication with other agencies.

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Review from Sarah L (Friend of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A home from home for all the residents! Being able to pop into the in house shop, to having a pamper in the hair salon and enjoying a cup of tea and piece of cake in the cafe! All-day to day needs and wants are taken care of by the fantastic teams that keep the home running 24-hours and day 7-days a
week. The care team, work tirelessly ensuring the needs of the residents are met, this is helped by the outstanding work done by the kitchen team, housekeeping team and day centre/activities team. Management is very approachable and holds a friendly open-door policy ensuring any queries or concerns are answered and dealt with accordingly. Overall, a beautiful home with happy residents and staff.

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Review from Betty R (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff. My mother has been very happy since moving into Coombe End Court and nothing is too much trouble for the staff.

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Review from M C (Daughter of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very well looked after. He is now safe at Coombe End Court after living alone. The staff have helped him settle in well, allowing him to be independent, but helping when needed. The facilities are second to none and there is always something to do.
I am always informed by the staff of
any changes in my father, e.g. illness, falls, immediately. I am very happy that my father is at Coombe End Court.

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Review from E M (Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am currently out in the garden, enjoying the sunshine. The grounds are beautiful. I am treated with dignity and respect and well looked after. I am very lucky to be living here.

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Review from Helen M (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Alzheimer's and Vascular Dementia. She has needed 24hr care for around 18 months now, her home being Coombe End Court since August 2018.
During this time, her care needs have rapidly increased and staff have embraced the new plans for her with professionalism and great kindness.
Mum, despite
struggling with every daily task always appears cared for. The team go beyond the pale to ensure the residents' individualised needs are met and incredibly make the home feel "like home".
Activities Coordinators help enhance the overall happiness and wellbeing for residents, always trying to involve everyone.
The management team have always been extremely open and helpful if we have had any questions or concerns at any time. I am very very happy and extremely grateful for all the care and commitment the staff in every department have shown in this particularly challenging period of time dealing with the Coronavirus lockdown.
We miss Mum horribly but have absolute confidence that she is happy.

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Review from R B (Granddaughter of Resident) published on 31 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visits are always welcome and the staff so friendly and helpful. The home is always extremely clean and tidy and all the residents are included in the banter and chat going on.

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Review from Philip M (Son-in-law of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, lovely accommodation and food well received.

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Review from Sharna M (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the consistency of the staff, family feel at ease seeing the same faces as do service users. Mum is happy here which makes us happy she is also safer here and on-call service if needed, rests my mind. All the staff seem since helpful and friendly. It is always pleasant to visit mum here. Thank
you you are all wonderful.

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Review from C L (Stepdaughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is only my 2nd visit so I am not in a position to comment but my stepfather seems happy.

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Review from June B (Sister of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly atmosphere. Day Centre very caring staff, happy and friendly atmosphere. Comfortable surroundings, lovely outlook from the lounge.

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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Coombe End Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Coombe End Court is calculated as follows: ( (120 Excellents x 5) + (52 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 177 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coombe End Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Apr 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Kelly

Kelly Edwards

Job Title: Home Manager

Joined: 2014

Kelly had eight years of experience in Health and Social Care when she joined the Trust and Coombe End Court in early 2014, and she has achieved her Level 5 qualification in Health and Social Care. Kelly’s focus in her role as Home Manager is to ensure that all residents and staff are happy, and she believes the two go hand in hand.


Out of work, Kelly is the captain of her local netball team, and she also runs.


Vanessa

Vanessa Coles

Job Title: Care Leader

Joined: 2013

Vanessa has always worked in healthcare, with some years with the ambulance service before joining the Trust and Coombe End Court. She started as a carer and soon found she was learning more skills and was promoted.


Vanessa loves how supportive the team at Coombe End Court is, getting to know the residents and listening to all their fascinating life stories. Getting to know the residents’ families is also very important to Vanessa so that they feel able to come to her if ever they need anything.


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Mariza Das Dores Borges

Job Title: Bursar

Joined: 2024

Mariza has been at Coombe End Court since 2024.