Coombe End Court

London Road, Marlborough SN8 2AP
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9.7 76 Reviews
  • Coombe End Court, Marlborough
Coombe End Court is located on the outskirts of Marlborough, a historic market town with plenty of shops, offering residential, dementia and respite care services.

The home underwent a major refurbishment in 2016 and now boasts a separate dementia care household, incorporating elements of best practice dementia design to support its residents living with dementia.

As part of the refurbishment, a new café, cinema and shop were added to bring the heart of the home to life, with lounges and the hair salon also being updated for resident comfort and relaxation.

Spacious bedrooms with en-suite facilities look out onto landscaped gardens, and the team of staff are on hand at all times to ensure every resident continues to be as independent as they can be.

There is a varied programme of events, activities and outings where residents can continue to pursue their hobbies and interests and also try some new things out. Daily social activities include:

•       Gardening
•       Singing and musical entertainment
•       Visits from local farms, birds of prey and Alpaca's
•       Arts and crafts
•       Cream teas
•       Trips to the local Wildlife centre
•       Birthday parties
•       Board game competitions and quizzes
•       Keep fit and light exercises

*Community and Family Events*
Telephone 01672 512075 to book, or you are welcome to turn up

Thursday Coffee mornings: 10pm - 11:30pm
Christmas Fair, Saturday 8th December 2.00-5.00pm

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Care Provided by Coombe End Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kelly-Marie Edwards (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Coombe End Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,430 – £1,550
    • Self-Funded Residential Dementia Care £1,570 – £1,665
    • RESPITE Self-Funded Residential Care £1,570 – £1,715
    • RESPITE Self-Funded Residential Dementia Care £1,735 – £1,815

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Coombe End Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome any time.


  • Parking

  • There is plenty of parking available at both the front and the rear of the home.


Coombe End Court Reviews (76)

Total of 76, showing 61-76
9.7

Coombe End Court has a Review Score of 9.7 (9.650) out of 10, based on 15 reviews in the last 2 years. Over all time Coombe End Court has 76 reviews.

Overall Experience

  • 43
  • 31
  • 1
  • 1
  • 0

Date Published

76
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61

Review from C B (Resident) assisted by family/friend published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is kind. I get help when I need and I have met nice people here.

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Review from Melanie R (Daughter-in-law of Resident) published on 15 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly home, all staff really care for the clients and make it as homely as possible. My mother in law stayed for the first time in June and really enjoyed her self so much so she didn't want to come home!

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Review from N P (Resident) assisted by family/friend published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like Coombe End Court because it is friendly and sociable. The home is very welcoming.

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Review from S B (Friend of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit, I always receive a warm welcome. There is always lots of activities going on, including visits from a variety of animals. Staff are dedicated and always ensure the residents have the best care. It’s nice to see management around the home chatting with residents including their families
and friends. One of the nicest and friendliest care homes I have visited.

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Review from Frederick B (Son of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My only concern is the level of staffing which does not appear to be adequate.

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Review from S G (Daughter of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff have extremely attentive and caring concerning my father. We always receive a warm welcome and know that he is in professional and responsible hands throughout his care with you.
However, just over the weekends - obtaining entrance has proved difficult- hopefully, this can be remedied
in time.

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Review from Roy M (Son of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became a resident of the home and was made most welcome and settled in quickly.
Unfortunately, she was taken very ill one night and I am very impressed with the swift response to her problem and the professional way the hospital was called for.
On her return, she was really pleased with
the welcome she received. She loved the cake on her birthday too.

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Review from Margaret D (Daughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and approachable staff and someone always on hand to give advice, support, answer questions etc. Always cheerful and helpful and all know my father's name and address him by it. Open and light environment for residents, coffee maiking facilities available in the dining rooms and a cafe for
anyone's use on the ground floor, leading into the garden.
Rooms are spacious and well laid out, all with en-suite facilities. Never heard one complaint about the food!

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Review from Christine B (Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy I got the help and support I need.

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Review from B G (Son of Resident) published on 22 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Sometimes enough staff in the lounge, sometimes no staff and one has to look for one, could take a while to find one.
Night staff can be a bit rough when handling patients. Agency staff not very helpful.

Reply from Elaine Andrews, Home Manager at Coombe End Court

Thank you for taking the time to write a review. I would like to reassure you that we have recently recruited several more team members and now have more staff working at Coombe End than ever. Please don't hesitate to come and talk to me about any concerns you may have next time you're visiting the home.


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Review from D H (Son of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is overall good, but my mother lost a skirt and top which I have been trying to get back for the last month with no luck. It seems no one can find them. Even though they were both clearly marked.
I will be seeking compensation for these items.

Reply from Elaine Andrews, Home Manager at Coombe End Court

Thank you for taking the time to submit a comment. I am pleased that you are happy with the care your mother receives here at Coombe End Court. We have searched high and low for the missing items of clothing, unfortunately with no luck and I can only apologise. If you would like to replace the skirt and top, we will of course be more than happy to reimburse you accordingly.


If you wish to discuss anything further, my door is always open.


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Review from Yvonne F (Wife of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Coombe End for almost a year now and during this time I have seen nothing but kindness shown to the residents by the staff. The one concern I had was lack of activities and this has now been addressed and plenty is going on for residents if they wish to participate. Overall I
think the care and consideration shown to residents is first class. Coombe End is currently undergoing a makeover which should make things even better for the residents and visitors. It is a home I would recommend.

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Review from Michael W (Son of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The biggest problem is that the right hand doesn't never seem to talk to the left hand, so therefore getting information is very difficult at times. Another annoying concern is the problem of getting in and out at times, as you can wait sometimes 10-12 minutes just to gain access. Apart from these two
problems I can only praise the ways this home is run and managed.

Reply from Elaine Andrews, Home Manager at Coombe End Court

Thank you for taking the time to leave a review. I am pleased to hear that you are happy with the running and management of Coombe End Court. During 8.00am – 7.30pm our admin team cover the reception desk, we are also currently interviewing for a weekend receptionist, which should hopefully solve any access problems. If at any time you require any information relating to your mother’s care, please do not hesitate to speak to the Care Leader, Head of Care on duty or indeed myself. I am of course more than happy to discuss this with you further next time you visit the home.


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Review from Christopher D (Son of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with all aspects of care that is being prolonged for my mother. I am told that she is no trouble and easy to look after although she has lost weight over the first few months. This is to be expected due to her condition.

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Review from Christine P (Daughter of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both parents are residents at Coombe End Court and I am constantly grateful that they are so happy and well cared for. The overall care is superb, the staff are friendly and welcoming and both parents are totally settled and "at home".

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Review from Caroline B (Daughter of Resident) published on 6 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father is being taken care of in a very good way. A lot of personal attention! he is as happy in Coombe End Court as he can be at this stage in life. I am very satisfied with all the care and attention.

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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Coombe End Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Coombe End Court is calculated as follows: ( (120 Excellents x 5) + (52 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 177 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coombe End Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Apr 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Kelly

Kelly Edwards

Job Title: Home Manager

Joined: 2014

Kelly had eight years of experience in Health and Social Care when she joined the Trust and Coombe End Court in early 2014, and she has achieved her Level 5 qualification in Health and Social Care. Kelly’s focus in her role as Home Manager is to ensure that all residents and staff are happy, and she believes the two go hand in hand.


Out of work, Kelly is the captain of her local netball team, and she also runs.


Vanessa

Vanessa Coles

Job Title: Care Leader

Joined: 2013

Vanessa has always worked in healthcare, with some years with the ambulance service before joining the Trust and Coombe End Court. She started as a carer and soon found she was learning more skills and was promoted.


Vanessa loves how supportive the team at Coombe End Court is, getting to know the residents and listening to all their fascinating life stories. Getting to know the residents’ families is also very important to Vanessa so that they feel able to come to her if ever they need anything.


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Mariza Das Dores Borges

Job Title: Bursar

Joined: 2024

Mariza has been at Coombe End Court since 2024.