Ferfoot Care Home

Old Hardenhuish Lane, Chippenham SN14 6HH
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9.8 43 Reviews
  • Ferfoot Care Home, Chippenham
Ferfoot Care Home is a sympathetically converted large family home built in 1902, and is located in the attractive market town of Chippenham, providing the highest standards of residential and residential dementia care for up to 52 elderly people. The home offers trial stays, short stays, convalescent care and long-term care for individuals or couples.

The dedicated care team works closely with residents and loved ones to provide the highest quality of specialist dementia care. The teams create a life story for each resident, helping to ensure that care and activities take into account each resident’s individual life experience, whilst care needs are always met.

This specialist approach enables the care team to support people with complex needs, assisted by the layout and concentration of the communal areas. The secure, enclosed garden provides a sense of peace and tranquillity and is open to residents and visitors at any time.

The home has an excellent reputation in the local area and maintains strong links with the community.

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Care Provided by Ferfoot Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Roxana Boldeanu (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Ferfoot Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Ferfoot Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ferfoot operates an open visiting policy, helping friends and family to visit with residents at times convenient for them.


  • Parking

  • The home has a large, accessible car park for visitors.


Ferfoot Care Home Reviews (43)

Total of 43, showing 1-20
9.8

Ferfoot Care Home has a Review Score of 9.8 (9.780) out of 10, based on 14 reviews in the last 2 years. Over all time Ferfoot Care Home has 43 reviews.

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Review from L P (Sister of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All welcoming. Everyone looks well cared for. Have visited at various times of the day but was always greeted with kindness and respect. Always keeping us up to date with everything, a special thanks from us to all of them. The team is amazing and goes the extra mile, and they are great with getting
touch. All of them are an absolute asset. I know my sister is happy in Ferfoot. So we as her family are happy too.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you so much for your lovely feedback! We're really pleased to hear that you've felt so welcomed and well-informed during your visits. Our team genuinely cares about all our residents, and it's fantastic to know that your sister is happy here at Ferfoot. We'll be sure to pass on your kind words to everyone - they really do go above and beyond. Thanks again for sharing your thoughts, and we're so grateful to have your trust and support!


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Review from B C (Daughter of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and my father in law are very happy so far with my mother in laws care. The staff are extremely friendly and can not do enough for us.
We have had alot of hurdles due to my mother in laws health and the staff especially the management have sorted so much out for us.
Communication has been
constant which is also reassuring and we are always informed of any changes or problems that may arise.
A very friendly home.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that both you and your father-in-law are happy with the care that your mother-in-law is receiving at Ferfoot Care Home. I will pass on your kind comments to the whole team.


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Review from Julia O (Wife of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has a lovely friendly and cosy atmosphere and is very well furnished. The staff are very polite, attentive and knowledgeable. The care home itself is very spacious, clean and well-kept. The staff are very respectful and communicate with us regularly. We are always made to feel very welcome.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you for your review and positive comments regarding our home and colleagues at Ferfoot Care Home. The care and services we deliver as a team to our residents and their loved ones are extremely important to us. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.


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Review from K G (Daughter of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had excellent care at Ferfoot, all staff and management go beyond with their care and compassion! The care home environment is cosy and warm and a very high standard of cleanliness, my mum has been in Ferfoot for over two years and has been very happy there and all visitors are made very
welcome and I have always been kept up to date with any concerns the staff may have.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Ferfoot. Our team is committed to providing compassionate care in a welcoming environment, and it's great to know we've met your expectations. I will pass on your kind comments to the whole team.


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Review from Wendy M (Power of Attorney of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our godmother moved into Ferfoot we have seen an enormous improvement in her appearance, well-being and willingness to interact. She came into residential care as an emergency admission and has settled better than we could have hoped. She agrees the staff are wonderful and tells us she is happy
and well looked after.

Reply from Home Manager, Home Manager at Ferfoot Care Home

It's absolutely wonderful to hear this, we are delighted to see such a big improvement in your godmother's health and wellbeing and we really appreciate you sharing this feedback. It's our team's privilege to take care of her and we're so glad she has settled in well and enjoying her home at Ferfoot. We'll pass on your lovely comments to the team!


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Review from Jane L (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have looked after mum for over a decade, so it was hard for me to hand her care over to someone else. However, I have been delighted with the standard of care mum is receiving. The Manager and Deputy Manager have listened/worked with me and done everything they can to help mum settle in and be as
comfortable as possible. Nothing seems too much trouble and the care team staff have been really lovely with mum.

Reply from Home Manager, Home Manager at Ferfoot Care Home

On behalf of the Ferfoot Care Home team, we would like to thank you for your wonderful feedback. We're happy to hear that your mum has settled in and hope you can relax knowing she is receiving such great care. I will pass on your kind comments to the whole team.


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Review from Shirley C (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we visited two care homes but Ferfootb was by far superior. We were made very welcome and the Manager explained everything about the home, giving us a guided tour. My mother's room was located on the first floor, it was very comfortable, clean and well-presented. The Manager and staff could
not be more accommodating, they go over and above to ensure the residents are well looked after with a very caring approach. The residents can take part in the many activities the care home provides, and they encourage them to participate, helping them to settle and make friends as the interaction is vital to their welfare and well-being. The food provided is of a high standard and they try to accommodate each resident's needs and requirements. My mother is now on the ground floor which so far appears to be helping her settle. The lounge areas are well presented with a homely feel, clean and tidy everywhere. Ferfoot is an excellent choice and we would thoroughly recommend it. Thank you.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you for taking the time to leave us such a wonderful review! We're happy to hear that your mother is receiving such great care at Ferfoot. The care and services we deliver as a team to our residents and their loved ones are extremely important to us. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from Natalie F (Daughter-in-law of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we were walked in to take a look at Ferfoot, to decide if we wanted my mother-in-law to move there, we knew. We knew she had her forever home. After two previous placements, finding her, her forever home, was incredibly important and it had to be 100% in every aspect. The manager and
her team have been open, honest, and welcoming and we have total confidence in her and them.
My mother-in-law has a beautiful bedroom, bright, spacious lounges to relax in, a restaurant-standard dining experience to enjoy every day, a range of activities to participate in. Stunning gardens, full of fragrant flowers to walk in, whats not to love. As a care home manager and a daughter in law, I would not hesitate to recommend Ferfoot. Seeing the peace it's bought to my husband and sister in law, knowing their mum is safe and well cared for is priceless.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you for taking the time to leave us such a fantastic review! It means so much to us and even more so, as a care home manager yourself. To hear of your positive experience from the start is wonderful and we are so delighted to be able to give you all peace of mind in the care and services we give from the heart. Thank you sincerely from all the Ferfoot team.


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Review from Jon L (Son of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, professional and companionate staff throughout. Nothing is too much when asked and they are always thinking of ways to improve the care given on a 1-1 basis. The home is very clean, well furnished and maintained. I'd recommend Ferfoot if ever asked and would happily give my reasons why.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Ferfoot. The team join me in thanking you for your positive comments.


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Review from Crispin M (Godson of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At very short notice my Godmother attended Ferfoot, the staff there have been so supportive and helpful, they are amazing! Nothing seems too much trouble for them, when I visit they all take time to speak to us and let us know how my Godmother is getting on and the conversations they have had with her.
The facilities are excellent as well, I have been shown around the newly renovated areas and everywhere is clean and tidy. We are really impressed, not having had much contact with care homes I didn't know what to expect, but Ferfoot has put my mind at ease as I can see my Godmother is getting the best care. The sort of care I would like when I need it. A big thank you to you all.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you, for your kind words and recognition of the team at Ferfoot. It is a joy to care for your Godmother and we always look forward to seeing you and are delighted to hear we have exceeded your expectations. Your feedback will be shared with the team, thank you again.


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Review from Martin G (Son of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in respite care at Ferfoot Care Home for the last four weeks. this is the first time we have used a care home. From the moment we arrived in the car park, all staff have been caring, human and attentive. The staff understand the needs of my mother and the family, they think of everything.
We have viewed care homes closer to us but they are not a patch on the lovely family-orientated environment. The manager is extremely professional and clearly puts family and residents first, as my wife says the manager is really 'on it'.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you for taking the time to leave us a review and for your lovely comments about our home, the care your mother is receiving and the team at Ferfoot. It is wonderful to hear that you and your family feel part of our family at Ferfoot. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from Nichola G (Daughter of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum moved to Ferfoot Care Home 6 weeks ago. It has been difficult for her at times, which is to be expected, and although mum is not quite there yet in terms of her accepting she lives there, she has done amazingly well, and I could not be more proud of her. My mum is a strong character and
will not have been the easiest to deal with. Having said that, within just 5 weeks things have changed and she is becoming more settled in her own way. My husband and I have said how wonderful and caring 'All' the staff have been, exceeding all our expectations, and I cannot thank them enough for their quality of care, hard work, dedication and especially their sense of humour. There is always a nice welcome however busy they are.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you for taking the time to leave us a review, it is lovely to read that your mum is settling in at the home and your recognition of the team at Ferfoot. Your feedback will be shared with the whole team.


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Review from A C (Son of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was unsure whether the right thing to do was to admit mum into a care home with advanced dementia. Finding the right one reassured me it was the right decision with Ferfoot. Since mum has stayed there she has been professionally cared for with dignity and respect. As part of her considered care plan
she no longer stays in bed all day asleep, but now spends time in the dining lounge, and although she cannot participate in the activities, the fact things are going on around her helps to stimulate the senses. Whenever I visit the staff from the Manager down are welcoming, chatty and accommodating always happy to update me on her welfare. I feel reassured that mum's quality of life in the time that she has left is the best I could have hoped for.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you for taking the time to leave us a review and for your wonderful comments about the care your mum is receiving at the home. Your comments have been passed on to the team who will be delighted to hear your feedback.


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Review from R N (Husband of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ferfood is a home that can be trusted implicitly when the time inevitably comes in your life that you need help to care for those you love. The staff are always so helpful and courteous yet unobtrusive but always there when needed.


Food and refreshments are provided from a well-equipped kitchen which

is of high quality. Plus television, CDs and games such as Bingo are available for the entertainment of the residents. Nothing is overlooked and all the rooms are very comfortable. I would highly recommend Ferfood as a care home to anyone looking for somewhere to help with a loved one.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you for taking the time to share your positive experience with Ferfoot. Super to hear your praise towards our colleagues and facilities, making everything comfortable for your loved one. At Ferfoot, we strive to provide exceptional care and support to our residents and their families. I will pass on your feedback to the team.


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Review from Christina L (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have moved my mother from Kent to here as it's near her family and is a smaller care home, that feels like home from home. Care staff work hard and look after all residents well. Cannot fault 10/10.

Reply from Home Manager at Ferfoot Care Home

Thank you for your lovely review, Christina. So nice to hear that Ferfoot feels like a home from home for your family. I will pass on your 10/10 feedback to the team!


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Review from Fiona T (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad enjoys it here, he says lovely staff and great food. I feel more at ease knowing he is safe and in good hands. The staff are very helpful and are always at hand to answer any questions.

Reply from Home Manager, Home Manager at Ferfoot Care Home

Thank you very much for your kind words, Fiona. Our staff will be very pleased to hear your dad’s feedback and compliments to the chef! It is lovely to hear that you feel more at ease, nothing will stop us from delivering person-centred care for our residents at Ferfoot. I will pass on your feedback to the team.


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Review from D H (Resident) assisted by family/friend published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and helpful, there aren't enough of them so I am not always able to go to bed when I wish. The food is good. The lounge area is large and bright with comfortable chairs. Pleasant garden to sit in with squirrels to watch. My bedroom is a nice size with everything I need.

Reply from Home Manager, Home Manager at Ferfoot Care Home

We're happy to hear that you are receiving friendly and helpful care here at Ferfoot. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from Emma S (Daughter of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good. The staff are all lovely and caring. Mum always moans about the food! She seems very happy.

Reply from Home Manager at Ferfoot Care Home

Thank you for taking the time to review Ferfoot Care Home, I'm glad your mum is happy here and the staff are taking good care of her. I have passed on your feedback regarding the food to the team. Many thanks again for your review.


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Review from Louise W (Daughter of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at Ferfoot for just over 2 years now, it was a difficult time for us as a family, she was leaving her husband behind at home and she went in at the height of Covid. We didn't see her for a long time. She settled in very well and we are now seeing her a lot more.
The staff seems
very caring and now Ferfoot are beginning to be able to take the resident out, mum is having a lovely time, we see her on Facebook enjoying herself. It is great to see what is happening via Facebook, hopefully, as things settle down we can begin to join in with things in the home and spend more time with our mum.
The activities co-ordinator is lovely with mum, she seems to have a good bond with mum
I must say the chef at Ferfoot needs a special mention as well, the food always looks lovely. she even made a special pudding that mum always used to make as they are making a cooker book. that was very kind
The communication with Ferfoot has always been very good as well
Thanks to all the staff

Reply from Home Manager, Home Manager at Ferfoot Care Home

Louise, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Ferfoot, enjoying the activities and trips out now that we can. Our chef will be particularly happy to hear her pudding was a hit! I will pass on your kind comments to the whole team.


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Review from D S (Son of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been in Ferfoot Care Home since Jan 2021. We know it has been a tough time for all concerned. But we are very impressed how the home has moved on after the Covid restrictions have been relaxed.


The activities and outings have had a great impact, for the better, on our mother.


Additionally,

a member has been at the home since our member arrived and she has been excellent. She clearly understands what mum is going through and is so helpful to all the family. We are so grateful for her support.


All of this is vitally important to our father and it brings him great comfort that mum is more settled and enjoying all the activities and outings.


Reply from Home Manager, Home Manager at Ferfoot Care Home

We are so pleased to read your wonderful comments about the care your mother is receiving and how much she is enjoying life at Ferfoot Care Home. The team like to make each day interesting and our activities and outings are a big part of what we enjoy offering residents. I will pass your lovely comments on to the rest of the team.


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Current Review Score: 9.8 (9.780)

Overview of Review Score

The Review Score of 9.8 (9.780) out of 10 for Ferfoot Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.780 for Ferfoot Care Home is calculated as follows: ( (130 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 164 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ferfoot Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Top 20 Large Care Home Groups 2024

Recipient: Aria Care

Date: Wednesday 31 Jan 2024 More details

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Meet the Team (1)

Roxana

Roxana Boldeanu

Job Title: Home Manager

Roxana is our Home Manager at Ferfoot Care Home, here’s a little bit more about herself and the home in her own words:


“As the Home Manager, I believe that our residents should be treated with the highest quality of care possible and endeavour to ensure that my team and I always maintain this. I lead by example and involve myself in the day-to-day life of the home as well as making Ferfoot a happy and enjoyable place in which to live and work. I take a lot of pleasure from spending time with relatives and residents, understanding the important contribution that these relationships make to the successful running of a care home.


I have over 15 years of experience in the care sector having worked in various roles including carer, senior carer and deputy manager, prior to then becoming home manager. All my roles have given me insight and knowledge which I draw upon each day and share with my team.


It is important to me to develop team members to achieve their best, which means that together we make a difference in the lives of each of the residents in our care.”


Frequently Asked Questions about Ferfoot Care Home

What types of Care is Ferfoot Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ferfoot Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Ferfoot Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Ferfoot Care Home?

Own Furniture if required, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ferfoot Care Home to the centre of Chippenham?

1.0 mile(s) as the crow flies, distance by road may be significantly further.