Refer to the fee information sheet, sample contract and key information documents on the Wessex Care website.
Provide shared rooms for patients with prices on application as each patient may have different needs.
Wessex Care offer a 'per night' fee for Self-Funded Respite Residential Care of £200 per night for up to two weeks.
Holmwood has a Review Score of 8.8 (8.824) out of 10, based on 6 reviews in the last 2 years. Over all time Holmwood has 11 reviews.
Review from Keith S (Friend of Resident) published on 21 November 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jo McMahon, Operations Manager at Holmwood
Thank you so much for your positive feedback of your experience of Holmwood. We really value all feedback and reviews. I will be sure to let the team know. I will ensure your feedback on the food service is recognised and taken forward. Thank you.
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Review from C E (Wife of Resident) published on 19 November 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jo McMahon, Operations Manager at Holmwood
Thank you for your kind review. I will be sure to let the team know of your positive feedback or the care and service provided by Holmwood to your loved one.
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Review from Jan S (Friend of Resident) published on 15 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jo McMahon, Operations Manager at Holmwood
Many thanks for taking the time to complete such a positive review of Holmwood. We really appreciate the kind words and feedback and I will be sure to let the team know.
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Review from Yvonne T (Wife of Resident) published on 14 November 2024
Submitted via Website •
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Overall Experience
3.0 out of 5
Reply from Jo McMahon, Operations Manager at Holmwood
Thank you so much for your feedback. It is really appreciated and your comments regarding the laundry system, I will ensure is shared and taken forward.
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Review from A M (Daughter of Resident) published on 8 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jo McMahon, Operations Manager at Holmwood
Many thanks for taking the time to do a review, such positive feedback is always empowering for the Manager and team. I will be sure to let them know.
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Review from Neil W (Son of Resident) published on 4 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jo McMahon, Operations Manager at Holmwood
Thank you so much for such a positive review of the service and support from the team at Holmwood. I will be sure to let them know as it is always empowering to receive such a lovely review.
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Review from C B (Daughter of Resident) published on 17 February 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jo McMahon, Service Manager at Holmwood
Thank you for your kind and encouraging words in relation to your experience at Holmwood, I will ensure the team receive your review as it is always so lovely for the care and support provided to be recognised.
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Review from J G (Daughter of Resident) published on 17 February 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jo McMahon, Service Manager at Holmwood
Thank you for your kind words and in relation to the area of clothing we have reviewed this internally and have increased checks when completing laundry and this will enable us to provide and continue to involve families in replacement of old to new clothing required for all our residents. It is always valuable to gain constructive feedback so we can action and continually improve the service provided.
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Review from J D (Brother of Resident) published on 20 April 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Matthew Airey, Managing Director at Holmwood
Thank you so much for your lovely comment. It's so important for the whole team, particularly at this time, to hear how much they are appreciated. Thank you so much.
Regards
Matthew
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Review from H S (Daughter of Resident) published on 9 April 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Matthew Airey, Managing Director at Holmwood
Thank you very much for these lovely comments. The team are working hard to ensure contact is maintained, all be it remotely, during these difficult times and do appreciate the positive support. Thank you so much again. Matthew.
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Review from Christina W (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card •
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4.0 out of 5
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The Review Score of 8.8 (8.824) out of 10 for Holmwood is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.324 for Holmwood is calculated as follows: ( (31 Excellents x 5) + (32 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 71 Ratings = 4.324
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.5 Points relating to the number of positive Reviews for Holmwood is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 5 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Sep 2023
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Job Title: Care Manager
Julie Oakes ~ Care Manager, Milford Manor ~ NVQ 4, RMA, Dip Dementia Care
Julie has been with us since we took over Milford Manor Care Home in 2004, but has worked in elderly dementia care for over 25 years. During her time at Milford Manor she was promoted to Deputy Manager and then became the Registered Care Manager in 2009. Julie began her new role as Operations Support Associate in 2018 and is now the Care Manager for Holmwood.
