Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Hungerford House has a Review Score of 9.3 (9.300) out of 10, based on 8 reviews in the last 2 years. Over all time Hungerford House has 85 reviews.
Review from Mark R (Son of Resident) published on 26 November 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Hungerford House
Thank you for taking the time to write us a review and for sharing your family's experience of Hungerford House. We appreciate your feedback. It is great to have your mum with us.
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Review from L G (Friend of Resident) published on 13 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Hungerford House
Thank you for your recommendation, and for taking the time to write us a review - it really does mean a lot to the team. We appreciate all your feedback, and if there is anything else we can do to support you or your loved one, please don't hesitate to ask.
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Review from Helen E (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Hungerford House
We're so glad your mum has made such good progress with us at Hungerford House and is happy living here. Thank you for taking the time to write us a review. If there is anything more we can do for your mum, or for you, please do let us know.
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Review from Stephen G (Son-in-law of Resident) published on 18 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Hungerford House
Thank you for writing us a review. I'm so glad your mother-in-law is thriving with us at Hungerford House. Please don't hesitate to ask if there is anything else we can do for her, or for you.
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Review from T D (Daughter of Resident) published on 11 August 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Helen Dearing, On behalf of the team at Hungerford House
Thank you for sharing your experiences of our home and for taking the time to write us a review - we really do appreciate it. We are pleased to hear she enjoyed having her nails painted and made use of our Hairdresser and Chiropodist. It was an honour caring for your mum.
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Review from G C (Daughter of Resident) published on 3 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Hungerford House
Thank you for your kind words and for taking the time to write us a review. I'm sure your feedback will be useful to others in a similar situation. Please do let us know if there is anything more we can do for either you or your mother.
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Review from K M (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Hungerford House
Thank you for your kind feedback and for taking the time to write us a review. I'm glad your dad is thriving with us, and if there is anything more we can do to help him, or you, please just ask.
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Review from M R (Husband of Resident) published on 2 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Hungerford House
We appreciate you taking the time to write us a review, and we are grateful for your feedback, thank you.
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Review from Sandra B (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Freya Higgs, Marketing Administrator at Hungerford House
Thank you for your lovely comment. I am glad to hear your mum has settled in well and is enjoying life at the home. I will pass this on to our team at Hungerford House.
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Review from Layla S (Granddaughter of Resident) published on 1 November 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Heidi H (Daughter of Resident) published on 10 June 2022
Submitted via Postal Card •
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5.0 out of 5
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Review from Violet H (Wife of Resident) published on 29 October 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from John S (Resident) published on 4 June 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from N W (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Catherine S (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from L T (Husband of Resident) published on 24 May 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from R B (Daughter-in-law of Resident) published on 18 May 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Nick B (Son of Resident) published on 17 May 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Kevin B (Son of Resident) published on 17 May 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Alan H (Son of Resident) published on 11 May 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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The Review Score of 9.3 (9.300) out of 10 for Hungerford House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Hungerford House is calculated as follows: ( (72 Excellents x 5) + (16 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 96 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.633 Points relating to the number of positive Reviews for Hungerford House is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 8 Positive Reviews ÷ 9.6 = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Aug 2021
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Job Title: Home Manager
Joined: 2020
Marie has recently joined the team at the Order of St Johns Care Trust, having previously worked as a Care Home manager for 6 years.
Marie stared in the care industry when she was 19 and has worked in all roles within the care home . In 2008 she joined a family run business, working in a newly built 20 bedded Dementia care home. It was here that Marie undertook the deputy manager role before registering as Home Manager .
In 2017 Marie moved to a new position as Home Manager for a larger 46 bed residential and Dementia home working with the team to improve Care standards and led the team into gaining a Good rating in all Kloe’s.
Marie has completed a QCF level 2,3 and 4 in Health and Social care, along with a level 3 qualification in Health and safety and has recently undertaken the Lead To Succeed programme.
Marie is married, with 3 adult children. In her spare time she loves to travel and also enjoys watching live music.
Marie’s vison for Hungerford House is to create a homely environment where residents can feel safe and are supported to live full and enriched lives.
Job Title: Administration Assistant
Joined: 2018
Sue has been at Hungerford House for two and a half years. She joined the Trust in 2018 after previously working as a Retirement Housing Manager for 12 years.
Sue really enjoys her role at Hungerford House and feels a valued member of the team. Sue said, “I love my job! I have a great Home Manager and colleagues that I work with. I am here to support staff and residents and even though my role is busy it is enjoyable and varied." In Sue's spare time, she enjoys reading, dog walking and is a regular taxi service to her 16 year old son.
Job Title: Head Housekeeper
Joined: 2017
Gail joined the Trust in 2017 as part of the housekeeping and laundry team. Before the Trust, Gail worked on the MOD site in Corsham from 1987. She started by working as a cleaning operative 2 hours per day whilst her daughter was still at school, and as the years went on she went on several courses to work up to be coming a Cleaning Manager for a team of 35 staff. Soon after that, I became Facilities Manager, looking after the cleaning side of the business, medical waste and general day-to-day business. Gail had never worked in the care industry before and finds it positively challenging, and has certainly taught her a lot on dementia. She has the most respect for the elderly - after all, this is there home and we work in it. Gail hopes to continue in her role until she retires. She has one daughter, a son in law and four wonderful grandchildren, with her main hobby being her dog called Tillie, who is now 8 years old.
