Hungerford House

Beechfield Road, Corsham SN13 9DR
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9.3 85 Reviews
  • Hungerford House, Corsham
Hungerford House is a forty-eight capacity care home located in Corsham, dedicated to person-centred methods and offering quality care for adults diagnosed with dementia and other mental health related needs.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

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Care Provided by Hungerford House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Marie Powell (Home Manager)
  • Admission Criteria
    • Over 65 only (Except one place)
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Hungerford House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,175 – £1,270
    • Self-Funded Residential Dementia Care £1,335 – £1,395
    • RESPITE Self-Funded Residential Care £1,285 – £1,390
    • RESPITE Self-Funded Residential Dementia Care £1,475 – £1,540

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Hungerford House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hungerford House Reviews (85)

Total of 85, showing 21-40
9.3

Hungerford House has a Review Score of 9.3 (9.300) out of 10, based on 8 reviews in the last 2 years. Over all time Hungerford House has 85 reviews.

Overall Experience

  • 60
  • 23
  • 2
  • 0
  • 0

Date Published

85
2
2
8
77

Review from A M (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Hungerford House for nearly two years, and I am very pleased with the level of care she has. In these strange pandemic times, I have been confident she is being talked care of, and any problems, they contact me immediately. The care staff are very friendly. I particularly like
the way they take pictures and put them on Facebook so I can share them with my relatives all over the world. Keep up the good work.

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Review from D W (Son of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hungerford House looks after my mother well. The food and the care seem excellent. The precautions to prevent covid are very strong and reassuring.

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Review from M T (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really excellent establishment with dedicated individual and personal staff. The service user is well looked after and very happy.

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Review from A B (Husband of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally speaking, my family and I are very satisfied with the way my wife is being cared for. At one time, there was some confusion regarding the medication my wife was receiving, my son spoke to the manager regarding this, which was resolved to our satisfaction.

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Review from K R (Daughter-in-law of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hungerford House has recently undergone some extensive refurbishment, which has made it feel a much brighter and welcoming environment. The house is always clean in all areas. The staff are warm and friendly and treat my mother-in-law with kindness and dignity. My mother-in-law feels very safe and secure
as well as well looked after in the home, which is very important to her family, who live a distance away.

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Review from S J (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel the rooms are small, the care is good and meals satisfactory. Think staff are under a lot of pressure and could do with more to ease the pressure. Mum seems content, although she doesn't sometimes like asking for anything. Always has a shopping list; eg tissues, fruit, shower/bath wash and toothpaste,
fell these should be supplied. In all, I feel the home is run to the best of its ability with the number of staff available.

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Review from Sandra S (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy here. The staff are very friendly and look after the residents really well and the care has been excellent during lockdown with update Skype calls and now being able to visit, which is wonderful. The staff have done an excellent job keeping them safe and entertained in such difficult
times. Hungerford House has a lovely atmosphere whenever we visit. Good to know Mum is being cared for so well. Thank you.

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Review from M P (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I were very impressed with this care home on our introductory visit to find a placement for our 90-yeard-old mother who had a further stroke and suffers from dementia. In the short time, my mother has been there, I have been really impressed with all aspects of the care home, in particular,
the friendly, professional staff; good organisation, cleanliness, cheerful decor, but most of all the relaxed atmosphere of the home.

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Review from L G (Daughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, caring and professional. The receptionist is very personable and gives a good impression. Always lots of choice of foods and residents aren't rushed. Carers are flexible with routines when I am visiting to accommodate me. They are very open and happy to talk about my mum and
how she is. Regular doctors visits to the home.

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Review from B L (Wife of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband attends daycare once a week. He was a little reluctant at first but has settled in happily. He finds the atmosphere very friendly and welcoming and is very contented to attend. We are fortunate to have such facilities nearby.

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Review from R C (Day Care) assisted by family/friend published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attend the day centre usually on Thursdays; it is a very happy day.
The staff and volunteers are so very kind and helpful. They are always cheerful too.
They turn every special time, e.g. Christmas, Birthday etc into very special occasions. I also enjoy the monthly services of Holy Communion.

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Review from S C (Daughter-in-law of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to your care home on the 30/01/2020 and settled immediately. It's such a lovely place, nothing is too much trouble, and the staff are exceptional.
We couldn't be happier.

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Review from J P (Daughter of Resident) published on 22 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hungerford House staff are friendly, sociable and very approachable. I feel my mum is always treated with care and dignity.
Staff are always available to discuss mums care and any issues are dealt with quickly. The home has an excellent relationship with the local GP surgery and medical issues are
kept on top of due to this. I am very happy with my mum's care, and she is too.

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Review from K T (Son of Resident) published on 15 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very friendly and caring. Mum is very well looked after. Personal needs met, health needs, nothing is too much trouble. Building very suitable with plenty of areas to relax in. Individual rooms well kept. Would happily recommend to another family.

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Review from Malcolm C (Husband of Resident) published on 15 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to trust someone to look after a loved one brings much soul searching and is not a decision taken lightly, but from our first visit to Hungerford House, a lot of my concerns disappeared. The rooms are bright, colourful and clean, the staff made us very welcome and spent time explaining what a
typical day would involve and what was on offer to occupy the time. Having said that I must admit the first time I left my wife in their care was not without a feeling of guilt but on the days that she has been to the day centre she has always been happy and well cared for and I now leave her content in my mind that she will be looked after. Recently a medical professional visited our home and when told that we were now using Hungerford House she remarked, we could not have made a better choice as they are very well thought of, which added to my belief that I had chosen well.

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Review from Margaret T (Wife of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased and satisfied with my husband's care. Whenever I visit everything is calm and very caring, especially mealtimes. I bring my lunch sometimes as it suits my journey by public transport and I am always made welcome looked after. I particularly like the way the nursing home is set up in
small units with a mix of ability so those needing the most care are catered for. Lovely staff and person in charge.

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Review from Patricia H (Daughter of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in for respite and we and Mum thought the staff excellent. Food was very varied and very good.

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Review from C C (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are so pleased with the way Dad has settled into Hungerford House. Dad has said on numerous occasions that he likes it here and says "all is good." The staff are very accommodating and always willing to help. It is comforting to know that Dad is in a safe and caring environment which gives us peace
of mind.

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Review from Christina B (Wife of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm and friendly place to be in.
When I visit I see my husband very settled and in a good mood.
I enjoy my time in the home with him.
Always look forward to going to see him.
I feel that he could not be in a better place.
I admire the carers for their long-standing patience and understanding.
I
would recommend your home to many.
P.S. Which I do now!

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Review from Nigel (Son of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole atmosphere and decor at Hungerford House is very welcoming and the staff are all very friendly and helpful. Our whole experience of Hungerford House has been excellent. My mother feels very secure and settled there and that is a tremendous tribute to all the staff for whom she has nothing
but praise.

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Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Hungerford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Hungerford House is calculated as follows: ( (72 Excellents x 5) + (16 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 96 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.633 Points relating to the number of positive Reviews for Hungerford House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 8 Positive Reviews ÷ 9.6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Marie

Marie Powell

Job Title: Home Manager

Joined: 2020

Marie has recently joined the team at the Order of St Johns Care Trust, having previously worked as a Care Home manager for 6 years.


Marie stared in the care industry when she was 19 and has worked in all roles within the care home . In 2008 she joined a family run business, working in a newly built 20 bedded Dementia care home. It was here that Marie undertook the deputy manager role before registering as Home Manager .


In 2017 Marie moved to a new position as Home Manager for a larger 46 bed residential and Dementia home working with the team to improve Care standards and led the team into gaining a Good rating in all Kloe’s.


Marie has completed a QCF level 2,3 and 4 in Health and Social care, along with a level 3 qualification in Health and safety and has recently undertaken the Lead To Succeed programme.


Marie is married, with 3 adult children. In her spare time she loves to travel and also enjoys watching live music.


Marie’s vison for Hungerford House is to create a homely environment where residents can feel safe and are supported to live full and enriched lives.


Susan

Susan Howe

Job Title: Administration Assistant

Joined: 2018

Sue has been at Hungerford House for two and a half years. She joined the Trust in 2018 after previously working as a Retirement Housing Manager for 12 years.
Sue really enjoys her role at Hungerford House and feels a valued member of the team. Sue said, “I love my job! I have a great Home Manager and colleagues that I work with. I am here to support staff and residents and even though my role is busy it is enjoyable and varied." In Sue's spare time, she enjoys reading, dog walking and is a regular taxi service to her 16 year old son.


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Gail Banks

Job Title: Head Housekeeper

Joined: 2017

Gail joined the Trust in 2017 as part of the housekeeping and laundry team. Before the Trust, Gail worked on the MOD site in Corsham from 1987. She started by working as a cleaning operative 2 hours per day whilst her daughter was still at school, and as the years went on she went on several courses to work up to be coming a Cleaning Manager for a team of 35 staff. Soon after that, I became Facilities Manager, looking after the cleaning side of the business, medical waste and general day-to-day business. Gail had never worked in the care industry before and finds it positively challenging, and has certainly taught her a lot on dementia. She has the most respect for the elderly - after all, this is there home and we work in it. Gail hopes to continue in her role until she retires. She has one daughter, a son in law and four wonderful grandchildren, with her main hobby being her dog called Tillie, who is now 8 years old.